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BWS Online store

BWS Online store

1.6 from 54 reviews · View Statistics
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Reviews

1.6
54 reviews
  • Product Quality
    4.7 (7)
  • Return Claim MadeYes (0) · No (8)
  • Customer Service
    4.5 (6)
  • Shipping
    3.7 (3)
Previous
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Jenny P.
Jenny P.Greater Melbourne (Metropolitan), VIC
  • 2 reviews

A massive compliment to the staff at BWS Bayswater Hotl\el

published

BWS at Bayswater Hotel, what a wonderful crew you have! Always polite, always friendly, always accomodating. Thank you soo much, Dillon, Lauren and Daniel, for making me feel a valued customer! I wouldn't go anywhere else because of you xxx

Product Quality
Customer Service
VickiJ.
VickiJ.
  • 2 reviews

Fantastic service

published

I've ordered from BWS online several times now and am very impressed, my order is usually delivered very quickly and by lovely people, I couldn't recommend them highly enough

Product Quality
Customer Service
CHRISTOPHER
CHRISTOPHERMetropolitan Adelaide, SA
  • 4 reviews
  • 3 likes

Disappointing lack of service

published

I've used BWS order online and pickup in store several times, and it's fine when the goods are in stock. However, a simple request for one bottle of Baileys proved too hard and although it was ordered and acknowledged 8 days ago, I haven't heard a word from them. It still shows "we're on it" but they're not on it to well! Why bother having the facility if it's not done properly?

Product Quality
Customer Service
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clubped
clubpedSouth East Queensland, QLD
  • 7 reviews
  • 1 like

On time - Every Time!

published

Given the number of negative reviews I am seeing there must be good & bad delivery areas. We are in Kallangur and have never had an issue with any of our orders. The orders are packed & dispatched usually within the hour - or worst case a couple of hours. The Sherpa delivery guys are simply outstanding. We get a txt message when they are leaving & another txt message when the order if dropped at the door. Most of the delivery guys stand well back & hang around until you come to the door. An outstanding service.

Product Quality
Customer Service
tlyoul
tlyoulGreater Melbourne (Metropolitan), VIC

DELIVERY SERVICE

published

Fantastic service , placed order online and delivered FREE under 1 hour. Excellent as always will continue to use this service. Have used several times and has always been excellent and well tracked service.

Product Quality
Customer Service
Sandra Smith
Sandra SmithAU
  • 2 reviews
  • 1 like

The best customer service

published

New staff member Vasilli at BWS at Cowes has awesome customer service. Super friendly and helpful. We need more people like him working in the industry. Keep up the good work Vasilli.

Customer Service
Incentivised Review No
Return Claim MadeNo
Mitch
Mitch
  • 7 reviews
  • 9 likes

Fantastic service.

published

Purchased some Heineken from BWS online.
Expecting it to take forever to collect but the call was super prompt and friendly and the service was fantastic. Thanks very much for the great job.

Product Quality
Incentivised Review No
Return Claim MadeNo
Taylor
TaylorSydney
  • 21 reviews
  • 8 likes

What a service!

published

I ordered a lot of wine online this morning to stock up following a bws sale. The ordering was easy, the drop off time easy and the delivery guy great. A lovely note about a small change in our order to something of higher value so I can’t complain!

Product Quality
Incentivised Review No
Return Claim MadeNo
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Questions & Answers

Jill
Jillasked
Online store

I am looking for Great Northern ZERO in cans. Who has it in stock??

No answers
Jill
Jillasked
Online store

Looking for Great norther ZERO in CANS please

No answers
Abc777
Abc777asked
Online store

How long does it take to receive a refund for an order cancelled by BWS? I used an European debit card

2 answers
ASC
ASC

Weeks. Hope you got yours in in 11 months ‍♀️

Abc777
Abc777

Yep

Get an answer from our members

BWS Online store

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