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BWS Physical store

BWS Physical store

2.2 from 33 reviews · View Statistics

Reviews

2.2

33 reviews
  • Product Quality
    3.0 (23)
  • Return Claim MadeYes (0) · No (27)
  • Customer Service
    2.7 (26)
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brendan.cunningham.1804

brendan.cunningham.1804Central Highlands and Goldfields, VIC

Price Gouging

published

On Jan 25 I recd an email from CashBack telling me that BWS was going to have an upsized cash back from 12:30 on Jan 25. I proceeded to log on and check the price of Crown Lager. $50.00 @ 08:30. $55.00 @ 12:30.
Complained to HQ who responded and said I am sorry you had a problem with "Dan Murphy" but we can do what we want. Moral of the story, if you belong to any organisations that offer cash back, check the retailers price before and during upsize. 1 star because i cant do nil.

Incentivised ReviewNo
Darren R.

Darren R.Greater Melbourne (Outer), VIC

Bws Roxburgh park, the best staff member I’ve ever came across, she worked on 28/1/2021 at roughly 5-45 pm

published

She worked out the cost of individual unit prices for me on her own phone and went above and beyond her roll to help , I will never shop anywhere else from now on

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBws Roxburgh park s/c
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howard

howard

  • 4 reviews
  • 1 like

shelf pricing

published

BWS strore Bowral refused to honour ticket price
I complained to their head office and not only did I get a personal apology from that staff member,Michael, but next time i was in the store I was given the product free.
Pays to call them out when they are wrong.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBowral
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Andy M.

Andy M.North-West & West coast, TAS

  • 2 reviews

Overpriced Mid Strength beer!

published

A carton of Pure Blonde Mid Strength 355ml Stubbies cost me $60 at the Devonport BWS today. The profit you are making on Mid Strength is disgusting. The lower tax on the low strength beer should not be used to make extreme profits! Your staff was even embarrassed and apologetic about the price.

The service is always great but your pricing is disgraceful.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDevonport. Tasmania
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Vicky

VickyGreater Melbourne (Metropolitan), VIC

Sorry I don’t look Australian, discrimination at its best.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBundoora drive
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Charis

CharisMelbourne

  • 13 reviews
  • 14 likes

Rude service

published

I have visiting this store for over 10 years and the service was always fantastic, except tonight.My husband went done to get a bottle of JW and 2 bottle of wine because he wasn't sure about the wine I wanted he video called me.The guy serving very rudely says make sure you don't have me on video!!!My husband says I don't have you on video..don't be a princess I'm just showing my wife the wine.The guy picks up the bottles and the wine and says thanks see you later.I will not serve anyone whose ruse!SERIOUSLY!!! like whats wrong with this person he should find another job if dealing with customer is not his talent.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDandenong
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Great service

published

I want to praise the staff in your Moorebank store especially the manager. I find them very helpful, friendly, honest and professional. I don't shop anywhere else as the service here is always fantastic.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationMoorebank
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brenn0s

brenn0sSydney, NSW

Lazy Staff

published

I am a regular customer, however the older man working in the store refuses to put a bottle(s) of wine in a paper bag, instead I have to do his job and do it myself. This is simple customer service mate!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDarlinghurst, NSW
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Fred

FredSydney, NSW

  • 3 reviews
  • 1 like

Rip off

published

Exactly the same bottle of gin is $10 more expensive at BWS than Dan Murphy's - Even though they are owned by the same company - Woolworths.

So what's the point of going to BWS?

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMarrickville Metro
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Unhappy

UnhappySouth East Queensland, QLD

Terrible staff!!!

published

Staff never ask for rewards card & never give receipts!!! Then when you say something about this to them they say i was just about to ask you for your rewards card, which is a lie! Once I walked out the door she started talking about me behind my back!!! How RUDE!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMermaid Waters, Waterways Shopping Centre
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KMac

KMac

  • 4 reviews

Very personalized service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBWS @ Westfield Helensvale
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Mike P.

Mike P.

  • 2 reviews
  • 1 like

You Need A Rewards Card or you get slugged 24.4% Extra - What A SCAM!!!

published

Carton of beer $41 with a rewards card - $51 dollars without one, all because you don't want to give Woolworths your personal and shopping information.
It reeks of DISCRIMINATION
Guess I'll reward BWS with not showing up to their crappy stores.

  • Thumbnail
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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smilingjack

smilingjack

  • 2 reviews
  • 2 likes

The most expensive store. Avoid at all costs.

published

They are constantly 10-25% more expensive than other outlets. Do your homework and check online first. Just lazily bought a bottle of Cointreau. $64. $50 everywhere else.
Shop around. Avoid BWS

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationStirling SA 5152
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SUSAN

SUSANGreater Melbourne (Outer), VIC

Exemplary customer service by Teressa, manager at Redland Bay Qld store

published

Wanted to buy and have delivered Wine for a friends birthday.
I live in Melbourne and my friend lives in Redland Bay so I could not pick it up myself and with the current Lockdown with Covid 19 I could not go to see her. Teressa offered to delivery it for me if I put my order in online. This I did and she could not have been more helpful. Could not have asked for more. THANKS

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationREDLAND BAY Tenancy 26 - 58 build 6 Redland Bay SC BRoadwater Tce, Redland Bay Qld
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Exemplary customer service, Thank You Jason and BWS Eastland Melbourne

published

On unpacking my wine into my car a bottle broke. What a mess. I went back to the store with the red wine leaking onto the car park floor via my trolley (Cleaners, I am sorry). I asked Jason to suggest a way to clean up, he replaced my wine without me even asking. Thank you Jason for your understanding and outstanding customer service - and to BWS for the good will in replacing my wine. I certainly will recount the story to my friends.
Cheers
Angela

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBWS Eastland Melbourne
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Carrecom

CarrecomGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 9 likes

Horrible shop person!

published
Staci

StaciAU

  • 22 reviews
  • 17 likes

Staff need customer service training

published

Terrible customer service at BWS Westfield Doncaster. Staff need training in how to treat customers. Just because I look younger than I am, don’t make me feel inferior. I have id and am willing to show you. All you have to do is ask politely. Don’t make me feel like I’m doing something wrong when all I’m doing is making a purchase.

Barbara

BarbaraSydney, NSW

  • 8 reviews
  • 7 likes

Tried to order

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBWS Turramurra
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Maria

MariaTasmania

  • 7 reviews
  • 11 likes

Terrible service won't be back

published

Late last month Carlton draught was on special but when I rang the Sorell Hobart store the woman I spoke to said it was only certain stores so I rang the Dodges store and they said to come to their store and they would give me the special that the sorell bws was supposed to give, this is a bad way to run a business, the staff at dodges are just awesome so I don't mind going out of my way to go there.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSorell
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Robyn L.

Robyn L.South East Queensland, QLD

Refused service and rude women spoke over me before walking off

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFlagstone
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