BWS Physical store

Terrible customer service at BWS Westfield Doncaster. Staff need training in how to treat customers. Just because I look younger than I am, don’t make me feel inferior. I have id and am willing to show you. All you have to do is ask politely. Don’t make me feel like I’m doing something wrong when all I’m doing is making a purchase.

Late last month Carlton draught was on special but when I rang the Sorell Hobart store the woman I spoke to said it was only certain stores so I rang the Dodges store and they said to come to their store and they would give me the special that the sorell bws was supposed to give, this is a bad way to run a business, the staff at dodges are just awesome so I don't mind going out of my way to go there.

Shopped at the Warriewood Square store and was treated appallingly. Will never go back. I would suggest you avoid this store at all costs. Raised the issue with customer care and to say they did not care would be an understatement. I have always shopped at BWS but will not be shopping there again.

BWS is a massive ripoff.. the prices on special are average prices elsewhere.. never a good price ever. They cancelled VOK range, disappointing... Lowering alcohol and packaged sizes and raising prices... Awful greedy corporation, doesnt deserve my money or anyone else with some integrity.

Was sober and declined service due to someone having a bottle open that I met on the mall walking in. Purely unsatisfactory with zero disregard with the situation that was around

I would just like to say, that on visiting your Pialba store I was welcomed warmly by this girl. She didn't jump on me as soon as I entered, she made herself busy but noticed that I might need some attention. She greeted me with the biggest smile and asked if I needed help. I don't know much about wine, but I know what I like. She guided me through the experience and after her guidance I felt like I was a connoisseur. She is a treasure and I will most definitely visit your Pialba store again knowing that I will get service with a smile and knowledge in my new wine experience.

Placed drinks on counter, I took cash from my daughter so man asked for her Id. I explained it’s mine. He wouldn’t listen, refused to serve me! Embarrassing. Never again.

Was Helped by Jimmy at the Biloela store Dawson Highway, Excellent service with 5 stars for Jimmys service he gave me. friendly guy and very helpful. will for sure shop there again. Great service. very happy

Chirn Park store.. New younger guy with long hair is very lacklustre .. even redid his ponytail whilst he was serving me today.
When I walked into store he was sitting behind counter in corner. White wine single bottles scattered on floor in front of fridge whilst he sits and does nothing... bad ooh&s... no friendly skills whatsoever

A carton of Budweiser $57, AT IGA down the road $42, and rude manager, I told her the price down the road and she wasnt interested , I will never shop their again

I was a regular at Finigans Way, Red Edge Shopping Centre Coomera . I was always served by 2 lovely gentlemen who are no longer there. I used to get great service from Rob who always carried my purchases to my car and always had a laugh and a friendly smile, then he suddenly left. The store is now staffed by women who sit behind the counter texting on mobiles and using foul language. The store feels dirty and often shelves are empty . Why not look after the great staff you previously had instead of putting in staff who have zero care factor. Sorry BWS you have lost me and many others, if I had the option of 0 stars that would be my score. I now go to Liquor Land at Coomera Westfield

I went there tonight: the store attendant was pulling the gate shut an hour before closing time saying she had to do an emergency delivery out back and would be back in 20 mins. Refused to serve me even though I said it would take less than 5 mins. Needs to decide whether they want to serve customers or run a delivery service.

They're a large chain but they are convenient. They provide the service you'd expect from a supermarket chain and their prices may not be as good but they run specials often enough.

The manager at BWS maroochydore has no time for customers always on the phone to his partner or entertaining friends in store, won't go back there again, lost business now, he used to be a nice bloke, now he's just plain rude

Mentone store went in to get box beer and 3 bottles of wine asked man behind counter you got any trolleys bit difficult to carry ha said “ no to hard to get them & keep in store “ so 2 trips to car wouldn’t bother going back all too hard