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BWS Physical store

BWS Physical store

1.9 from 17 reviews

Reviews

(2)
(1)
(2)
(0)
(12)
  • Product Quality
    2.6 (11)
  • Return Claim MadeYes (0) · No (14)
  • Customer Service
    1.8 (12)
Staci

StaciAU

  • 20 reviews

Staff need customer service training

published

Terrible customer service at BWS Westfield Doncaster. Staff need training in how to treat customers. Just because I look younger than I am, don’t make me feel inferior. I have id and am willing to show you. All you have to do is ask politely. Don’t make me feel like I’m doing something wrong when all I’m doing is making a purchase.

Barbara

BarbaraSydney, NSW

  • 5 reviews

Tried to order

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBWS Turramurra
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Maria

MariaTasmania

  • 7 reviews

Terrible service won't be back

published

Late last month Carlton draught was on special but when I rang the Sorell Hobart store the woman I spoke to said it was only certain stores so I rang the Dodges store and they said to come to their store and they would give me the special that the sorell bws was supposed to give, this is a bad way to run a business, the staff at dodges are just awesome so I don't mind going out of my way to go there.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSorell
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Robyn L.

Robyn L.South East Queensland, QLD

Refused service and rude women spoke over me before walking off

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationFlagstone
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I would give it a zero if I could

published

Shopped at the Warriewood Square store and was treated appallingly. Will never go back. I would suggest you avoid this store at all costs. Raised the issue with customer care and to say they did not care would be an understatement. I have always shopped at BWS but will not be shopping there again.

Customer Service
Return Claim MadeNo
Store LocationWarriewood Square
Pickles

PicklesSouth East Queensland, QLD

  • 43 reviews

Way too expensive

published

BWS is a massive ripoff.. the prices on special are average prices elsewhere.. never a good price ever. They cancelled VOK range, disappointing... Lowering alcohol and packaged sizes and raising prices... Awful greedy corporation, doesnt deserve my money or anyone else with some integrity.

Customer Service
Product Quality
Return Claim MadeNo
Dean J.

Dean J.South East Queensland, QLD

BWS Murray st Perth

published

Was sober and declined service due to someone having a bottle open that I met on the mall walking in. Purely unsatisfactory with zero disregard with the situation that was around

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBWS Murray St Perth
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Louise Hiscock

Louise HiscockWide Bay-Burnett, QLD

Girl with Grey hair awesome

published

I would just like to say, that on visiting your Pialba store I was welcomed warmly by this girl. She didn't jump on me as soon as I entered, she made herself busy but noticed that I might need some attention. She greeted me with the biggest smile and asked if I needed help. I don't know much about wine, but I know what I like. She guided me through the experience and after her guidance I felt like I was a connoisseur. She is a treasure and I will most definitely visit your Pialba store again knowing that I will get service with a smile and knowledge in my new wine experience.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPialba
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GGirl

GGirl

  • 2 reviews

Poor service, unreasonable staff.

published

Placed drinks on counter, I took cash from my daughter so man asked for her Id. I explained it’s mine. He wouldn’t listen, refused to serve me! Embarrassing. Never again.

Return Claim MadeNo
Store LocationMentone
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Andrew

Andrew

  • 2 reviews

was helped by Jimmy at Biloela Store

published

Was Helped by Jimmy at the Biloela store Dawson Highway, Excellent service with 5 stars for Jimmys service he gave me. friendly guy and very helpful. will for sure shop there again. Great service. very happy

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBiloela 4715
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Good store ... new staff member is not so good

published

Chirn Park store.. New younger guy with long hair is very lacklustre .. even redid his ponytail whilst he was serving me today.
When I walked into store he was sitting behind counter in corner. White wine single bottles scattered on floor in front of fridge whilst he sits and does nothing... bad ooh&s... no friendly skills whatsoever

Customer Service
Product Quality
Return Claim MadeNo
Store LocationChirn Park Gold Coast
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Exspensive

published

A carton of Budweiser $57, AT IGA down the road $42, and rude manager, I told her the price down the road and she wasnt interested , I will never shop their again

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAveley
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Twinkle

TwinkleSouth East Queensland, QLD

  • 3 reviews

SHABBY STORE / NO SERVICE

published

I was a regular at Finigans Way, Red Edge Shopping Centre Coomera . I was always served by 2 lovely gentlemen who are no longer there. I used to get great service from Rob who always carried my purchases to my car and always had a laugh and a friendly smile, then he suddenly left. The store is now staffed by women who sit behind the counter texting on mobiles and using foul language. The store feels dirty and often shelves are empty . Why not look after the great staff you previously had instead of putting in staff who have zero care factor. Sorry BWS you have lost me and many others, if I had the option of 0 stars that would be my score. I now go to Liquor Land at Coomera Westfield

Return Claim MadeNo
Store LocationFinigans Way , Coomera, QLD
Ness

NessMelbourne

  • 2 reviews
  • 3 likes

Too busy to actually serve customers

published

I went there tonight: the store attendant was pulling the gate shut an hour before closing time saying she had to do an emergency delivery out back and would be back in 20 mins. Refused to serve me even though I said it would take less than 5 mins. Needs to decide whether they want to serve customers or run a delivery service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrunswick north
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JoeA

JoeASouth East Queensland, QLD

  • 2 reviews

Large chain but it's alright

published

They're a large chain but they are convenient. They provide the service you'd expect from a supermarket chain and their prices may not be as good but they run specials often enough.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBWS Booval Fair
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Bad service

published

The manager at BWS maroochydore has no time for customers always on the phone to his partner or entertaining friends in store, won't go back there again, lost business now, he used to be a nice bloke, now he's just plain rude

To hard to get trolleys for beer

published

Mentone store went in to get box beer and 3 bottles of wine asked man behind counter you got any trolleys bit difficult to carry ha said “ no to hard to get them & keep in store “ so 2 trips to car wouldn’t bother going back all too hard


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