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BWS Physical store

BWS Physical store

2.1 from 29 reviews · View Statistics

Reviews

Vicky

VickyGreater Melbourne (Metropolitan), VIC

Sorry I don’t look Australian, discrimination at its best.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBundoora drive
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Charis

CharisMelbourne

  • 13 reviews
  • 14 likes

Rude service

published

I have visiting this store for over 10 years and the service was always fantastic, except tonight.My husband went done to get a bottle of JW and 2 bottle of wine because he wasn't sure about the wine I wanted he video called me.The guy serving very rudely says make sure you don't have me on video!!!My husband says I don't have you on video..don't be a princess I'm just showing my wife the wine.The guy picks up the bottles and the wine and says thanks see you later.I will not serve anyone whose ruse!SERIOUSLY!!! like whats wrong with this person he should find another job if dealing with customer is not his talent.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDandenong
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Great service

published

I want to praise the staff in your Moorebank store especially the manager. I find them very helpful, friendly, honest and professional. I don't shop anywhere else as the service here is always fantastic.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationMoorebank
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brenn0s

brenn0sSydney, NSW

Lazy Staff

published

I am a regular customer, however the older man working in the store refuses to put a bottle(s) of wine in a paper bag, instead I have to do his job and do it myself. This is simple customer service mate!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDarlinghurst, NSW
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Fred

FredSydney, NSW

  • 3 reviews
  • 1 like

Rip off

published

Exactly the same bottle of gin is $10 more expensive at BWS than Dan Murphy's - Even though they are owned by the same company - Woolworths.

So what's the point of going to BWS?

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMarrickville Metro
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Unhappy

UnhappySouth East Queensland, QLD

Terrible staff!!!

published

Staff never ask for rewards card & never give receipts!!! Then when you say something about this to them they say i was just about to ask you for your rewards card, which is a lie! Once I walked out the door she started talking about me behind my back!!! How RUDE!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMermaid Waters, Waterways Shopping Centre
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KMac

KMac

  • 3 reviews

Very personalized service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBWS @ Westfield Helensvale
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Mike P.

Mike P.

  • 2 reviews
  • 1 like

You Need A Rewards Card or you get slugged 24.4% Extra - What A SCAM!!!

published

Carton of beer $41 with a rewards card - $51 dollars without one, all because you don't want to give Woolworths your personal and shopping information.
It reeks of DISCRIMINATION
Guess I'll reward BWS with not showing up to their crappy stores.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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smilingjack

smilingjack

  • 2 reviews
  • 2 likes

The most expensive store. Avoid at all costs.

published

They are constantly 10-25% more expensive than other outlets. Do your homework and check online first. Just lazily bought a bottle of Cointreau. $64. $50 everywhere else.
Shop around. Avoid BWS

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationStirling SA 5152
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SUSAN

SUSANGreater Melbourne (Outer), VIC

Exemplary customer service by Teressa, manager at Redland Bay Qld store

published

Wanted to buy and have delivered Wine for a friends birthday.
I live in Melbourne and my friend lives in Redland Bay so I could not pick it up myself and with the current Lockdown with Covid 19 I could not go to see her. Teressa offered to delivery it for me if I put my order in online. This I did and she could not have been more helpful. Could not have asked for more. THANKS

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationREDLAND BAY Tenancy 26 - 58 build 6 Redland Bay SC BRoadwater Tce, Redland Bay Qld
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Exemplary customer service, Thank You Jason and BWS Eastland Melbourne

published

On unpacking my wine into my car a bottle broke. What a mess. I went back to the store with the red wine leaking onto the car park floor via my trolley (Cleaners, I am sorry). I asked Jason to suggest a way to clean up, he replaced my wine without me even asking. Thank you Jason for your understanding and outstanding customer service - and to BWS for the good will in replacing my wine. I certainly will recount the story to my friends.
Cheers
Angela

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBWS Eastland Melbourne
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Carrecom

CarrecomGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 9 likes

Horrible shop person!

published
Staci

StaciAU

  • 21 reviews
  • 16 likes

Staff need customer service training

published

Terrible customer service at BWS Westfield Doncaster. Staff need training in how to treat customers. Just because I look younger than I am, don’t make me feel inferior. I have id and am willing to show you. All you have to do is ask politely. Don’t make me feel like I’m doing something wrong when all I’m doing is making a purchase.

Barbara

BarbaraSydney, NSW

  • 8 reviews
  • 7 likes

Tried to order

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBWS Turramurra
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Maria

MariaTasmania

  • 7 reviews
  • 11 likes

Terrible service won't be back

published

Late last month Carlton draught was on special but when I rang the Sorell Hobart store the woman I spoke to said it was only certain stores so I rang the Dodges store and they said to come to their store and they would give me the special that the sorell bws was supposed to give, this is a bad way to run a business, the staff at dodges are just awesome so I don't mind going out of my way to go there.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSorell
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Robyn L.

Robyn L.South East Queensland, QLD

Refused service and rude women spoke over me before walking off

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFlagstone
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I would give it a zero if I could

published

Shopped at the Warriewood Square store and was treated appallingly. Will never go back. I would suggest you avoid this store at all costs. Raised the issue with customer care and to say they did not care would be an understatement. I have always shopped at BWS but will not be shopping there again.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWarriewood Square
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Pickles

PicklesSouth East Queensland, QLD

  • 46 reviews
  • 48 likes

Way too expensive

published

BWS is a massive ripoff.. the prices on special are average prices elsewhere.. never a good price ever. They cancelled VOK range, disappointing... Lowering alcohol and packaged sizes and raising prices... Awful greedy corporation, doesnt deserve my money or anyone else with some integrity.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Dean J.

Dean J.South East Queensland, QLD

BWS Murray st Perth

published

Was sober and declined service due to someone having a bottle open that I met on the mall walking in. Purely unsatisfactory with zero disregard with the situation that was around

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBWS Murray St Perth
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Louise Hiscock

Louise HiscockWide Bay-Burnett, QLD

Girl with Grey hair awesome

published

I would just like to say, that on visiting your Pialba store I was welcomed warmly by this girl. She didn't jump on me as soon as I entered, she made herself busy but noticed that I might need some attention. She greeted me with the biggest smile and asked if I needed help. I don't know much about wine, but I know what I like. She guided me through the experience and after her guidance I felt like I was a connoisseur. She is a treasure and I will most definitely visit your Pialba store again knowing that I will get service with a smile and knowledge in my new wine experience.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPialba
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