Staff need customer service training
Terrible customer service at BWS Westfield Doncaster. Staff need training in how to treat customers. Just because I look younger than I am, don’t make me feel inferior. I have id and am willing to show you. All you have to do is ask politely. Don’t make me feel like I’m doing something wrong when all I’m doing is making a purchase.
Tried to order
Many times when BWS has had specials on Petaluma Chardonnay, BWS Eastern Road Turramurra are always out of stock.
Yesterday 21.12.2019 I visited BWS eastern road and purchased 4 x bottles of Petaluma Chardonnay ( on special $40.00) and 2 x Scorpa Chardonnay.
I discussed with the store I would ring to order 24 x bottles of Petaluma Chardonnay before they run out of stock for Xmas.
Today 22.12.2019 I rang to order the 24 x bottles only to be told I had to shop on line.
I do not & have never shopped on line & will never do
After this decline, a...
Terrible service won't be back
Late last month Carlton draught was on special but when I rang the Sorell Hobart store the woman I spoke to said it was only certain stores so I rang the Dodges store and they said to come to their store and they would give me the special that the sorell bws was supposed to give, this is a bad way to run a business, the staff at dodges are just awesome so I don't mind going out of my way to go there.
Refused service and rude women spoke over me before walking off
I went into flagstone bws purchased a bottle of alcohol was served fine my father was looking in the fridges so after paying I went over to him who was standing with my 14yr old & 17 yr old daughter I spoke with my dad about buying 2 four packs of cruisers my daughters mentioned how I could get the same flavours in a 10 pack that worked out cheaper for me I ended up only grabbing the 2 four packs as it was only me drinking it and didnt feel the need to buy the extra that I wouldnt drink anyway , on going to pay they asked for my daughters I.d a...ll because they had mentioned me getting the flavours in the 10 pack I got angry with the worker who had advised she had only been employed 2 weeks I continued to say to the workers my daughter is 14 theres no way I would be buying alcohol for her when this women continued to talk over me as she walked off they were nothing but rude I ended up getting a refund on my other bottle of alcohol none of the workers knew how to do that and needed to call 2 different people and I am now still waiting on my refund to go through to my bank definitely wont be buying from them again would rather drive further and get served by people who are not rude and who dont assume that all mothers buy alcohol for their 14 yr olds in the end I got my alcohol anyway it just made a nuisance of me having to drive elsewhere
I would give it a zero if I could
Shopped at the Warriewood Square store and was treated appallingly. Will never go back. I would suggest you avoid this store at all costs. Raised the issue with customer care and to say they did not care would be an understatement. I have always shopped at BWS but will not be shopping there again.
Way too expensive
BWS is a massive ripoff.. the prices on special are average prices elsewhere.. never a good price ever. They cancelled VOK range, disappointing... Lowering alcohol and packaged sizes and raising prices... Awful greedy corporation, doesnt deserve my money or anyone else with some integrity.
Girl with Grey hair awesome
I would just like to say, that on visiting your Pialba store I was welcomed warmly by this girl. She didn't jump on me as soon as I entered, she made herself busy but noticed that I might need some attention. She greeted me with the biggest smile and asked if I needed help. I don't know much about wine, but I know what I like. She guided me through the experience and after her guidance I felt like I was a connoisseur. She is a treasure and I will most definitely visit your Pialba store again knowing that I will get service with a smile and knowledge in my new wine experience.
was helped by Jimmy at Biloela Store
Was Helped by Jimmy at the Biloela store Dawson Highway, Excellent service with 5 stars for Jimmys service he gave me. friendly guy and very helpful. will for sure shop there again. Great service. very happy
Good store ... new staff member is not so good
Chirn Park store.. New younger guy with long hair is very lacklustre .. even redid his ponytail whilst he was serving me today.
When I walked into store he was sitting behind counter in corner. White wine single bottles scattered on floor in front of fridge whilst he sits and does nothing... bad ooh&s... no friendly skills whatsoever
SHABBY STORE / NO SERVICE
I was a regular at Finigans Way, Red Edge Shopping Centre Coomera . I was always served by 2 lovely gentlemen who are no longer there. I used to get great service from Rob who always carried my purchases to my car and always had a laugh and a friendly smile, then he suddenly left. The store is now staffed by women who sit behind the counter texting on mobiles and using foul language. The store feels dirty and often shelves are empty . Why not look after the great staff you previously had instead of putting in staff who have zero care factor. Sorry BWS you have lost me and many others, if I had the option of 0 stars that would be my score. I now go to Liquor Land at Coomera Westfield
Too busy to actually serve customers
I went there tonight: the store attendant was pulling the gate shut an hour before closing time saying she had to do an emergency delivery out back and would be back in 20 mins. Refused to serve me even though I said it would take less than 5 mins. Needs to decide whether they want to serve customers or run a delivery service.
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