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Beer Wine Spirits

Beer Wine Spirits

Online store, Physical store
1.9 from 134 reviews · View Statistics

Reviews

  • Product Quality
    2.8 (49)
  • Return Claim MadeYes · No (64)
  • Customer Service
    2.2 (53)
  • Shipping
    1.4 (16)
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Darren R.

Darren R.Greater Melbourne (Outer), VIC

Bws Roxburgh park, the best staff member I’ve ever came across, she worked on 28/1/2021 at roughly 5-45 pm

published

She worked out the cost of individual unit prices for me on her own phone and went above and beyond her roll to help , I will never shop anywhere else from now on

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBws Roxburgh park s/c
Leigh C.

Leigh C.Greater Melbourne (Metropolitan), VIC

Waste of time!!!

published

What a waste of time!!! 4 hours later and still nothing. Local store said it was cancelled after the money was taken out of my account but then the online ordering team say that there was a mix up but could deliver to us before we closed our business!!! Stay away from BWS online.

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
howard

howard

  • 4 reviews
  • 1 like

shelf pricing

published

BWS strore Bowral refused to honour ticket price
I complained to their head office and not only did I get a personal apology from that staff member,Michael, but next time i was in the store I was given the product free.
Pays to call them out when they are wrong.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBowral
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jmmc

jmmc

  • 2 reviews
  • 1 like

If 0 stars was an option that's what I'd give

published

They never deliver within the time frame that they offer. That's of they bother to arrive at all. OUTRAGEOUS SERVICE.

Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Andy M.

Andy M.North-West & West coast, TAS

  • 2 reviews

Overpriced Mid Strength beer!

published

A carton of Pure Blonde Mid Strength 355ml Stubbies cost me $60 at the Devonport BWS today. The profit you are making on Mid Strength is disgusting. The lower tax on the low strength beer should not be used to make extreme profits! Your staff was even embarrassed and apologetic about the price.

The service is always great but your pricing is disgraceful.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDevonport. Tasmania
Vicki

VickiSouth East Queensland, QLD

Delivery hit and miss

published

Twice recently I have had to cancel the order and wait for a refund.
Both times I requested delivery ASAP.
The first time, I waited 2 hours before calling them and was told a glitch in the computer system failed to send my order to the store. It took another 4 hours before the order was delivered.
The second time, my expected delivery time ended up being the following day - I was told they were too busy to honour the "within the hour" time frame. Again, I had to wait for a refund.
Totally unreliable.

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
ABC

ABC

  • 19 reviews
  • 9 likes

A monopoly that doesn't work for the end user or even have them in mind, except to take their money.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Lloyd53

Lloyd53South East Queensland, QLD

  • 12 reviews
  • 13 likes

Hopeless at Home Delivery - very hit and miss

published
Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Nee

NeeFar North Queensland, QLD

No product available

published

What for your website???? we can't search your item
Give convinience can search whatever you have but found 0 result on your website

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Kab

KabPerth, WA

Bws riverton

published

Have been paying for product from Bws and not receiving it or refund online,not any explanation why,maybe not Bws fault but getting the impression that delivery drivers are stealing it

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
emsemh

emsemhAU

  • 5 reviews
  • 1 like

No delivery. No apology.

published
Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Vicky

VickyGreater Melbourne (Metropolitan), VIC

Sorry I don’t look Australian, discrimination at its best.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBundoora drive
Charis

CharisMelbourne

  • 13 reviews
  • 14 likes

Rude service

published

I have visiting this store for over 10 years and the service was always fantastic, except tonight.My husband went done to get a bottle of JW and 2 bottle of wine because he wasn't sure about the wine I wanted he video called me.The guy serving very rudely says make sure you don't have me on video!!!My husband says I don't have you on video..don't be a princess I'm just showing my wife the wine.The guy picks up the bottles and the wine and says thanks see you later.I will not serve anyone whose ruse!SERIOUSLY!!! like whats wrong with this person he should find another job if dealing with customer is not his talent.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDandenong

Steer clear

published

I placed an order on line. Payment was taken immediately, but the order disappeared. A couple of long phone calls resolved nothing. They eventually agreed to refund my money in 'three to five days'. They can take cash with impressive speed but find it very difficult to give back when they don't deliver on service. The first person I spoke to did his best, but he's working for a dud organisation. The second person was clearly indifferent. Stay well away.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo

Avoid this delivery system

published

After promising delivery within the hour
My delivery was 3 hours late
I would not put my trust in this service again

Incentivised ReviewNo
Return Claim MadeNo
Wine & Liquor Shops

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Daniel A.

Daniel A.South East Queensland, QLD

Take my money and don't deliver

published

Delivery doesn't work. The only part that does is the taking the money part. Twice they cancelled my order and never delivered. Took the money and ran. Excuses of a bad verification. You give your details when signing up along with a phone number but yet nobody has the brains to call to check.

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Westy 16

Westy 16Hunter Region, NSW

  • 6 reviews
  • 4 likes

Random security check....!

published

I placed an order for pickup, and it came up with ( random Security check ). 20 hrs have now past and they have my money in there account and still nothing from them. I’ve spent nearly 5.5 hours waiting on there help number with no answer to my calls.........Wow great customer service....not!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Annoyed

AnnoyedSouth East Queensland, QLD

Amazingly amateurish

published

Seriously is this even a website. The designer should get a new career, I have wasted 2 days of my life trying to place a simple order on a website that has the functionality of a dead cow

Incentivised ReviewNo
Return Claim MadeNo
M.E.T

M.E.TMetropolitan Adelaide, SA

Can’t be that hard can it?

published

Placed an order that was estimated for a 4:45pm delivery... After two calls that night and two the following day wondering where it was (told each time that the driver was on their way) finally received at 2pm the next day.
Don’t advertise what you can’t provide.

Product Quality
Customer Service
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Dee

DeeWestern Australia

  • 5 reviews
  • 1 like

Online purchases

published

Sorry I don’t like your website for online purchases. It’s not user friendly. It needs updating.
I think I will take a trip in the car and purchase instore, it will be easier.

Incentivised ReviewNo
Return Claim MadeNo
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Questions & Answers

Jill

Jillasked

Online store

I am looking for Great Northern ZERO in cans. Who has it in stock??

No answers
Jill

Jillasked

Online store

Looking for Great norther ZERO in CANS please

No answers
Abc777

Abc777asked

Online store

How long does it take to receive a refund for an order cancelled by BWS? I used an European debit card

No answers

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