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Beer Wine Spirits

Beer Wine Spirits

Online store, Physical store
1.9 from 114 reviews · View Statistics

Reviews

1.0

3 reviews
5
(0)
4
(0)
3
(0)
2
(0)
1
(3)
  • Product Quality
    1.0 (2)
  • Return Claim MadeYes (3) · No
  • Customer Service
    1.3 (3)
  • Shipping
    1.0 (1)
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Reviewer Photos & Videos

Fred

FredGreater Melbourne (Metropolitan), VIC

  • 8 reviews
  • 5 likes

bundling orders together to save money

published

It has happened 3x from save store, Baybrook. Called the customer service again and was told they would refund me the delivery fee, told I wasn't happy. waited 10 min on the line and yet order was at same place. They didn't care again. Go pay 15 dollars delivery to dan murphys, you will save the trouble and the alchool price will be cheaper. Just don't
Btw, this is the 3rd time this is happening. I have photos of the estimate delivery time and photos of the products still on the same spot 1:30min later...

Customer Service
Product Quality
Return Claim MadeYes

BWS doesn't care that drivers don't deliver orders.

published

Placed an order but driver arrived late, after wife had gone to do laundry. He called and I suggested leaving it at door- contactless. He stated he could not and was returning items to store. Delivery marked delivered, but repeated emails to BWS, unanswered calls, a message on Instagram, still no refund. BWS should mean Buy With Suspicion

Customer Service
Return Claim MadeYes

Same day delivery - False advertising but will still take your money

published

Before order it states delivery within 60 minutes. You place the order they take your money then it says delivery to be 3pm next day! Called store and confirmed they stop delivering at 7 (I ordered at 6:30) attitude plus when called to cancel. SUGESTION: have a cut off time for orders. It’s very frustrating when you order something under the impression you “Deliver in 60 minutes”. Just do what you advertise!

Customer Service
Product Quality
Shipping
Return Claim MadeYes
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Questions & Answers

Abc777

Abc777asked

Online store

How long does it take to receive a refund for an order cancelled by BWS? I used an European debit card

No answers

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