Reviewer Photos & Videos
- Online store
- Verified customer
Ordered beer and wine online. Asked for cold beer. Delivered wine only. Driver took off before I could get him. 15 minutes of phone calls. Another 30 minutes only to deliver warm beer. 2 things they had to get right. Only 2. Won’t be back.
The most expensive store. Avoid at all costs.
They are constantly 10-25% more expensive than other outlets. Do your homework and check online first. Just lazily bought a bottle of Cointreau. $64. $50 everywhere else.
Shop around. Avoid BWS
Very poor service
5 orders never delivered but money taken and takes 10 days to get a refund. Rude staff when call for a solution. Aggressive and you are made to feel like an inconvenience.
On time - Every Time!
Given the number of negative reviews I am seeing there must be good & bad delivery areas. We are in Kallangur and have never had an issue with any of our orders. The orders are packed & dispatched usually within the hour - or worst case a couple of hours. The Sherpa delivery guys are simply outstanding. We get a txt message when they are leaving & another txt message when the order if dropped at the door. Most of the delivery guys stand well back & hang around until you come to the door. An outstanding service.
Exemplary customer service by Teressa, manager at Redland Bay Qld store
Wanted to buy and have delivered Wine for a friends birthday.
I live in Melbourne and my friend lives in Redland Bay so I could not pick it up myself and with the current Lockdown with Covid 19 I could not go to see her. Teressa offered to delivery it for me if I put my order in online. This I did and she could not have been more helpful. Could not have asked for more. THANKS
Terrible customer service, IF the driver turns up after waiting 3 hours then you might be greeted with a lengthy walk down the street cause the idiots don't know basic English to read a street sign. 10/10 makes me want to headbutt a knife.
Exemplary customer service, Thank You Jason and BWS Eastland Melbourne
On unpacking my wine into my car a bottle broke. What a mess. I went back to the store with the red wine leaking onto the car park floor via my trolley (Cleaners, I am sorry). I asked Jason to suggest a way to clean up, he replaced my wine without me even asking. Thank you Jason for your understanding and outstanding customer service - and to BWS for the good will in replacing my wine. I certainly will recount the story to my friends.
Atrocious online and useless App
With COVID I tried to order 1 bottle of our friends favourite spirit to be delivered for his 50th birthday as we cannot be together to celebrate. The online (after all setup rigmarole) went ALL the way to the end taking my cc details then 404 not found. Rang they store, they said try the app instead. Would not let me use password so create ANOTHER account, all the way to the end of the order and a message pops up that the particular item - they won't deliver. Find new IT dudes who understand user interface.
ONLINE DELIVERY A JOKE
Don’t do it!! I have ordered online with BWS since it began and I have to say that it’s come to an abrupt end. Six times I have not received my products because their couriers are too dam lazy to knock on a door or assume you’re not home and take the products back to the store OR go to the wrong house!!!!! Fed up and angry at the fact I wait all day for a Delivery to end up with nothing. Get your act together BWS your customer service needs a major upheaval and sack those idiot Sherper drivers and use someone more reliable. SIX times I’ve had ...nothing but dramas getting deliveries. It’s not on. Quick to take our money though!!!!!! Not one person takes any responsibility whatsoever!! All I get told is it’s not BWS’s fault it’s the delivery company. YOU are responsible for who you hire for your deliveries!!! The worst I’ve ever had to deal with!!! Charlene from Mirrabooka. You’re an angel and thank you for your kindness and empathy and for making the delivery yourself when you didn’t have to. Human kindness at its very best. Your employer is very lucky to have you!!! As for your couriers they are dishonest, lazy, and downright rude!!! SHERPER YOU ARE A JOKE!! Uber Eats Coles Woolworths and everyone else I do online shopping with I’ve never had a drama but you guys are a disgrace!!!!!!!!
Horrible shop person!
I went with my wife to pick an 8-cans carton of Bundaberg (7:55 PM, 28 March). I didn't have my ID so the person refused to sell the product (quite understandable). It was only 10 minutes for the shop to close so I ran back home (I live 250 meters away from Westfield Southland) and got my ID and returned to the shop before its closing time. This time my wife dint come with me to the shop. The shop keeper told me that she wants to see the other person's ID too who came with me last time!!! I mean, what the hell...!! The shop keeper was very egoi...stic and wanted to win her ego therefore she was telling me that this is a new rule or law or something!! Who on earth will think that you need to bring the ID of whosoever accompanied you last time or last week to this shop!! Utter nonsense! What a crappy experience before a good night sleep!
Didn't want our business
After ordering some drinks (not having what I really wanted) the update said they were having issues with finding a driver. After an hour, they cancelled our order.
Very disappointed and don't think I'll be using them again
Staff lack the ability to make a decision
My partner ordered wine online and asked me to fetch it. She send me a string of messages about it attached her photo ID. I showed this to the store along my drivers license which showed our matching address. Unfortunately they said that because I'm not her I can't pick it up. Is it too much to empower a store manager to look at the balance of evidence and probabilities and make a decision? Poor service.
Staff need customer service training
Terrible customer service at BWS Westfield Doncaster. Staff need training in how to treat customers. Just because I look younger than I am, don’t make me feel inferior. I have id and am willing to show you. All you have to do is ask politely. Don’t make me feel like I’m doing something wrong when all I’m doing is making a purchase.
I've tried to order some wine online.
The website would not allow me to - they don't deliver to the central coast (!!!).
I can't select pick up because god knows why. (screen is gray)
called support - they see a completely different website, so we can't work out anything (they just say "it works for me"). Huzzah.
So all in all a non-working website and a non-working support.
Then they send me a link to a survey, which I did not ask for - and said link does not work either (blank page) !!! And of course there is no way to reply to the sms to get my number removed.
I'm back to Danmurphys, thanks, this is just bloody awful.
Their 100 days of summer promotion does not work for free items.
I got a free bottle of bluey beer but when I go to redeem it. It doesn't work, When I called their customer service, they said they couldn't do anything about it and just asked me call after a week.
Took my money no product, no help from calling either.
Don't waste your time. Go anywhere else. Online ordering is inferior to anywhere else. Even when calling the help centre i was told to wait a few business days and see. Incredibly unprofessional.
Fantastic service , placed order online and delivered FREE under 1 hour. Excellent as always will continue to use this service. Have used several times and has always been excellent and well tracked service.
Tried to order
Many times when BWS has had specials on Petaluma Chardonnay, BWS Eastern Road Turramurra are always out of stock.
Yesterday 21.12.2019 I visited BWS eastern road and purchased 4 x bottles of Petaluma Chardonnay ( on special $40.00) and 2 x Scorpa Chardonnay.
I discussed with the store I would ring to order 24 x bottles of Petaluma Chardonnay before they run out of stock for Xmas.
Today 22.12.2019 I rang to order the 24 x bottles only to be told I had to shop on line.
I do not & have never shopped on line & will never do
After this decline, a...
Terrible service won't be back
Late last month Carlton draught was on special but when I rang the Sorell Hobart store the woman I spoke to said it was only certain stores so I rang the Dodges store and they said to come to their store and they would give me the special that the sorell bws was supposed to give, this is a bad way to run a business, the staff at dodges are just awesome so I don't mind going out of my way to go there.
We ordered online, money taken from account and no confirmation of order. When we called customer service , we were advised the order was not processed on theie end correctly. The cso said "There could be a hundred reasons why this happened" and the order will not be finalised. But they were able to take the money without any problems! We were told it will be refunded within 3 business days. No other solutions. No other offer of fixing the problem. Happy to take the money, not happy to help resolve the issue. Ended up going to our local, and it was cheaper anyway. Will be the last time we shop with bws.
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