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Beer Wine Spirits

Beer Wine Spirits (page 4 of 6)

Online store, Physical store
1.9 from 114 reviews · View Statistics

Reviews

1.9

114 reviews
5
(17)
4
(5)
3
(9)
2
(5)
1
(78)
  • Product Quality
    2.7 (43)
  • Return Claim MadeYes (3) · No (49)
  • Customer Service
    2.2 (45)
  • Shipping
    1.5 (11)
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Reviewer Photos & Videos

To hard to get trolleys for beer

published

Mentone store went in to get box beer and 3 bottles of wine asked man behind counter you got any trolleys bit difficult to carry ha said “ no to hard to get them & keep in store “ so 2 trips to car wouldn’t bother going back all too hard

Craig

CraigSeaford Meadows Adelaide

  • 4 reviews
  • 3 likes

Good service

published

Went into bws seaford wanted to comment on how friendly the staff are as I was going to purchase a carton of beer and they gave me a shop a docket with the discount on it saving me 12.00

stuey

stueyperth

  • 2 reviews
  • 8 likes

Bad attitude and rasict comment

published
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Worst Customer Service

published

BWS, Rockdale Plaza - Sydney (7:50 PM, 15/10/2018) Bought 4 Wine on Special, the guy on the counter advised it wasn't on special. I asked him the price for each placing those ones in the counter, he advised me to go to where I got it and check there. I was the only customer at that time, so wasn't even busy. Never going to this place again, nor will recommend any friends and family. Worst behavior, attitude and customer service. It's shame on BWS Woolworths brand.

JWJ

JWJMelbourne

  • 2 reviews
  • 3 likes

Bad service wouldnt give it 1 star

published

I walked into BWS and proceeded to buy a box of apple ciders to which the assistant manager asks for my id which I gave and because my partner and my two kids were standing outside the store as I didnt want my kids to touch anything, The assistant manager asks to see my partners id not buying anything & not standing inside the doors and I get refused because he doesn't look of age. Management has gone to this guys head. He needs customer service skills.

Customer service

published

The cashier at camp hills BWS at 6:20 tonight was absolutely amazing. If I was his boss I would promote him in a heartbeat

Clint

ClintGreater Melbourne (Inner), VIC

  • 4 reviews
  • 3 likes

Do not use delivery service

published

I placed an order for delivery around 6pm with delivery time 7pm. Nothing came and after trying to call the shop no one answered. The next morning I received an email saying my order has now been packed and is ready to be delivered. My order is still not here. Do not use this service if you need your alcohol delivered within 24 hours.

Chariot

ChariotBrisbane

  • 3 reviews
  • 2 likes

The worst chain bottle shop

published

BWS is abysmal. The majority of their products are sold at inflated prices and many of their so-called specials merely reflect the normal market prices. Whoever is the BWS beer buyer has missed the fact that consumers’ tastes have changed considerably over the last ten years. This is the type of shop where you walk in, look around and realise how bad it is before quickly walking out.

Disgraceful service

published
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Appalling delivery service

published

2nd time ordering for delivery where the order was incomplete:
1st time I had to drive up, much to the amusement of the staff.
2nd time they will try to sort it out tomorrow.

Modified Success

Modified Success

  • 2 reviews
  • 3 likes

manager here is awful and only wants to sell top prices

published

Terrible delivery system and service

published

Placed order and was told 8:05pm delivery. Didn’t show. I called and was advised no drivers in the area. I was told 12 midday Saturday was best time with lots of drivers. Didn’t show. I called twice and was advised very few drivers in a little place like Brisbane. 3 calls and it still isn’t here. Call staff couldn’t seem to help at all. Good work BWS. False information to secure a sale is not good enough.

Dennis M

Dennis MKalangadoo

  • 2 reviews
  • 1 like

Read The Labels (Back & Front)

published
kangaroo1

kangaroo1AU

  • 3 reviews
  • 1 like

Unreliable delivery service and terrible customer service

published

Placed my 1st online order at BWS at 10am to be delivered at their provided window at 8:30pm the same day. They contacted me at 7pm to let me know that delivery wouldn't be possible and whether it could be postponed til after 10am next morning. I needed the delivery for that night, so all they could say what that there was nothing they could do. I've requested it to be cancelled and get the refund then - my feeling was that they couldn't care less, there wasn't even an apology for that. Absolutely unacceptable customer service and unreliable delivery service. First and last order ever!!!!

Not letting me lodge a complaint form.

published

I have been trying to contact them for over an hour and they are just spinning me around not telling me how i can lodge a complaint

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Bvoz

Bvoz

  • 4 reviews
  • 1 like

Not a great selection

published

I found there was not a great selection of Chardonnay available. Either were 20-25 bottle or $7 bottle not much in between

Wishart Customer Servive

published

I’m a regular here and the young guy working there is wonderful. Super friendly, knowledgeable and attentive. Top bloke. I think his name is Cory.

Carl

Carl

  • 14 reviews
  • 8 likes

TOO EXPENSIVE

published

You would never buy at BWS if you were able to buy @ Dan Murphy's. They are just too expensive

Mac

MacMelbourne

Misprint in bws catalogue

published

Surely, and I think it is the law, that if BWS has a misprint in it's catalogue and the misprint benefits the customer, that subsequent benefit should be honoured by BWS to the customer, ie 30 cans of Victoria bitter for $45.

Will Dig

Will DigMelbourne

  • 2 reviews
  • 2 likes

Absolute Joke Do Not Use

published

Order a delivery 3 hours ago called the customer service, told it would be here shortly guess what no show and they have stole my $100l.

Page 4 of 6
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Questions & Answers

Abc777

Abc777asked

Online store

How long does it take to receive a refund for an order cancelled by BWS? I used an European debit card

No answers

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