BWS weighed and found wanting
I live in the Southwest of Sydney and have used BWS app now to order home delivery. BWS have processed everything right however the service falls over on delivery, the group rely on Sherpa for delivery and on three occasions this has failed ,because payment is made thru PayPal refunds can take up to a week ,this group really needs to get its services working if they are going to be successful. Whilst do address the issue the next week with a generous spirit, the whole model needs revamping to be successful even possible rebranding
Disappointing lack of service
I've used BWS order online and pickup in store several times, and it's fine when the goods are in stock. However, a simple request for one bottle of Baileys proved too hard and although it was ordered and acknowledged 8 days ago, I haven't heard a word from them. It still shows "we're on it" but they're not on it to well! Why bother having the facility if it's not done properly?
BWS won't price match
I was on my way to Dan Murphy to purchase 6 bottles of champagne but went to A BWS in point cook to see if they stocked it they did but it was $5.00 dearer so I asked if they priced matched and was told no so I drove to Dan Murphy and purchased 6 which ment I only payed for 4 in comparison to buying from BWS so in future don't wast time just go to Dans
BWS is an ok store if you are desperate for something but in my opinion they are very overpriced there specials are never that good and the stores are small with a limited range of stock. The staff don't seem happy to be there and the shop is always quite with very few people in the store. The only plus side is that when you shop there if you are a member of the Woolworth's everyday rewards then you can earn points for your purchases but in my opinion due to the products being overpriced you don't actually gain anything at all.
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I will go here cause I get sucked in by the everyday rewards program (and unfortunately you cannot use the card at Dan Murphy's even though they are owned by woolworths!). But the prices aren't that great. And the dissapointing part is that my local store is almost an hour away. So it's not really convienient for me anyways! I live in a large regional town, yet we still don't have one, but manage to have a Dan Murphy's. However there specials are good. But overall not cheap
You can use your everyday rewards card
If pricing was more reasonable and competitive I'd be more inclined to shop here but otherwise I'd be giving it a big miss.
Often in handy locations like the station near my place. Staff are usually friendly which is important but that's really about all sadly.
I really haven't enjoyed any BWS I've visited. Their selection is very small as an understatement and very pricy. Every time I've bought a bottle of wine or beer from here its always a few dollars more. They even tried to charge me $5 for ice which is ridiculous. I'm not a big spirit drinker so maybe they're better with those things.
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