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Beer Wine Spirits

Beer Wine Spirits

Online store, Physical store
1.8 from 170 reviews · View Statistics
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Reviews

  • Product Quality
    4.8 (16)
  • Return Claim MadeYes (0) · No (19)
  • Customer Service
    4.7 (18)
  • Shipping
    3.7 (6)
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Tony
TonyGreater Melbourne (Outer), VIC
  • 3 reviews

Have not had an issue yet.

published

It's not often that I write reviews but after seeing all the negative I thought I should post my positive.

I have ordered slabs of beer 3 times from the Wyndham Vale store.

The first time it was delivered in an unbelievable 25 minutes. Second was about 45 minutes and the third (tonight) a little over an hour. Very busy apparently and I even got an apology from the nice driver, though one hour did not bother me.

For them to get my beer ready, which was cold, order a driver and have it delivered for 10 bucks, I'm not going to complain about that.

I hope it continues like this.

Product Quality
5/5
Customer Service
5/5
My Thoughts.
My Thoughts.
  • 97 reviews
  • 51 likes

What’s not to love?

published

I think everybody loves BWS…I know I do.
I think it is a Friday Night automatic stop for a lot of hard working tradies on their way home.
If you cannot think of a gift for a friend go to your local BWS they have everything from a bottle of Wine to an exceptional Port BWS has it all.90% of people appreciate a nice beverage.
The staff at mine are always friendly and helpful if I can’t decide.

Product Quality
5/5
Customer Service
5/5
Tanya L.
Tanya L.
  • 3 reviews

Delivery

published

Get delivery from Bws Sutherland. Speak to jay first. First delivery not so happy, but Jay made sure second delivery was great. Thank you Jay

Customer Service
5/5
Shipping
5/5
Darren
DarrenSydney, NSW
  • 16 reviews
  • 6 likes

BWS weighed and found wanting

published

I live in the Southwest of Sydney and have used BWS app now to order home delivery. BWS have processed everything right however the service falls over on delivery, the group rely on Sherpa for delivery and on three occasions this has failed ,because payment is made thru PayPal refunds can take up to a week ,this group really needs to get its services working if they are going to be successful. Whilst do address the issue the next week with a generous spirit, the whole model needs revamping to be successful even possible rebranding

Product Quality
3/5
Customer Service
2/5
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Jenny P.
Jenny P.Greater Melbourne (Metropolitan), VIC
  • 2 reviews

A massive compliment to the staff at BWS Bayswater Hotl\el

published

BWS at Bayswater Hotel, what a wonderful crew you have! Always polite, always friendly, always accomodating. Thank you soo much, Dillon, Lauren and Daniel, for making me feel a valued customer! I wouldn't go anywhere else because of you xxx

Product Quality
4/5
Customer Service
5/5
VickiJ.
VickiJ.
  • 2 reviews

Fantastic service

published

I've ordered from BWS online several times now and am very impressed, my order is usually delivered very quickly and by lovely people, I couldn't recommend them highly enough

Product Quality
5/5
Customer Service
5/5
Darren R.
Darren R.Greater Melbourne (Outer), VIC

Bws Roxburgh park, the best staff member I’ve ever came across, she worked on 28/1/2021 at roughly 5-45 pm

published

She worked out the cost of individual unit prices for me on her own phone and went above and beyond her roll to help , I will never shop anywhere else from now on

Product Quality
5/5
Customer Service
5/5
howard
howard
  • 4 reviews
  • 1 like

shelf pricing

published

BWS strore Bowral refused to honour ticket price
I complained to their head office and not only did I get a personal apology from that staff member,Michael, but next time i was in the store I was given the product free.
Pays to call them out when they are wrong.

Customer Service
5/5
Incentivised Review No

Great service

published

I want to praise the staff in your Moorebank store especially the manager. I find them very helpful, friendly, honest and professional. I don't shop anywhere else as the service here is always fantastic.

Product Quality
5/5
Customer Service
5/5
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CHRISTOPHER
CHRISTOPHERMetropolitan Adelaide, SA
  • 4 reviews
  • 3 likes

Disappointing lack of service

published

I've used BWS order online and pickup in store several times, and it's fine when the goods are in stock. However, a simple request for one bottle of Baileys proved too hard and although it was ordered and acknowledged 8 days ago, I haven't heard a word from them. It still shows "we're on it" but they're not on it to well! Why bother having the facility if it's not done properly?

Product Quality
4/5
Customer Service
2/5
KMac
KMac
  • 4 reviews

Very personalized service

published
Product Quality
5/5
Customer Service
5/5
clubped
clubpedSouth East Queensland, QLD
  • 7 reviews
  • 1 like

On time - Every Time!

published

Given the number of negative reviews I am seeing there must be good & bad delivery areas. We are in Kallangur and have never had an issue with any of our orders. The orders are packed & dispatched usually within the hour - or worst case a couple of hours. The Sherpa delivery guys are simply outstanding. We get a txt message when they are leaving & another txt message when the order if dropped at the door. Most of the delivery guys stand well back & hang around until you come to the door. An outstanding service.

Product Quality
5/5
Customer Service
5/5
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SUSAN
SUSANGreater Melbourne (Outer), VIC

Exemplary customer service by Teressa, manager at Redland Bay Qld store

published

Wanted to buy and have delivered Wine for a friends birthday.
I live in Melbourne and my friend lives in Redland Bay so I could not pick it up myself and with the current Lockdown with Covid 19 I could not go to see her. Teressa offered to delivery it for me if I put my order in online. This I did and she could not have been more helpful. Could not have asked for more. THANKS

Customer Service
5/5
Incentivised Review No

Exemplary customer service, Thank You Jason and BWS Eastland Melbourne

published

On unpacking my wine into my car a bottle broke. What a mess. I went back to the store with the red wine leaking onto the car park floor via my trolley (Cleaners, I am sorry). I asked Jason to suggest a way to clean up, he replaced my wine without me even asking. Thank you Jason for your understanding and outstanding customer service - and to BWS for the good will in replacing my wine. I certainly will recount the story to my friends.
Cheers
Angela

Product Quality
5/5
Customer Service
5/5
tlyoul
tlyoulGreater Melbourne (Metropolitan), VIC

DELIVERY SERVICE

published

Fantastic service , placed order online and delivered FREE under 1 hour. Excellent as always will continue to use this service. Have used several times and has always been excellent and well tracked service.

Product Quality
5/5
Customer Service
5/5
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Questions & Answers

Eugene
Eugeneasked
Online store

I would like to send my friend in Victoria 2 bottles of wine. What is the process please?

No answers
Jill
Jillasked
Online store

I am looking for Great Northern ZERO in cans. Who has it in stock??

No answers
Jill
Jillasked
Online store

Looking for Great norther ZERO in CANS please

No answers
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