Have not had an issue yet.
It's not often that I write reviews but after seeing all the negative I thought I should post my positive.
I have ordered slabs of beer 3 times from the Wyndham Vale store.
The first time it was delivered in an unbelievable 25 minutes. Second was about 45 minutes and the third (tonight) a little over an hour. Very busy apparently and I even got an apology from the nice driver, though one hour did not bother me.
For them to get my beer ready, which was cold, order a driver and have it delivered for 10 bucks, I'm not going to complain about that.
I hope it continues like this.
What’s not to love?
I think everybody loves BWS…I know I do.
I think it is a Friday Night automatic stop for a lot of hard working tradies on their way home.
If you cannot think of a gift for a friend go to your local BWS they have everything from a bottle of Wine to an exceptional Port BWS has it all.90% of people appreciate a nice beverage.
The staff at mine are always friendly and helpful if I can’t decide.
- Online store
Get delivery from Bws Sutherland. Speak to jay first. First delivery not so happy, but Jay made sure second delivery was great. Thank you Jay
A massive compliment to the staff at BWS Bayswater Hotl\el
BWS at Bayswater Hotel, what a wonderful crew you have! Always polite, always friendly, always accomodating. Thank you soo much, Dillon, Lauren and Daniel, for making me feel a valued customer! I wouldn't go anywhere else because of you xxx
I've ordered from BWS online several times now and am very impressed, my order is usually delivered very quickly and by lovely people, I couldn't recommend them highly enough
Bws Roxburgh park, the best staff member I’ve ever came across, she worked on 28/1/2021 at roughly 5-45 pm
She worked out the cost of individual unit prices for me on her own phone and went above and beyond her roll to help , I will never shop anywhere else from now on
BWS strore Bowral refused to honour ticket price
I complained to their head office and not only did I get a personal apology from that staff member,Michael, but next time i was in the store I was given the product free.
Pays to call them out when they are wrong.
I want to praise the staff in your Moorebank store especially the manager. I find them very helpful, friendly, honest and professional. I don't shop anywhere else as the service here is always fantastic.
Very personalized service
Often when you place an order on line you do not connect with the people who ensure the order is accurate and ready for your pick up. Other BWS stores are not a patch on the service I continuously receive at the BWS at Westfield, Helensvale.
My order consisted of one item that was not in stock, hence my pick up would be delayed by 4 days. Not at my BWS, I was told by 'Tyson' who himself always goes the extra mile that his Manager went to another store to procure the item in order to complete my order. I was then sent a text message to let me k...
On time - Every Time!
Given the number of negative reviews I am seeing there must be good & bad delivery areas. We are in Kallangur and have never had an issue with any of our orders. The orders are packed & dispatched usually within the hour - or worst case a couple of hours. The Sherpa delivery guys are simply outstanding. We get a txt message when they are leaving & another txt message when the order if dropped at the door. Most of the delivery guys stand well back & hang around until you come to the door. An outstanding service.
Exemplary customer service by Teressa, manager at Redland Bay Qld store
Wanted to buy and have delivered Wine for a friends birthday.
I live in Melbourne and my friend lives in Redland Bay so I could not pick it up myself and with the current Lockdown with Covid 19 I could not go to see her. Teressa offered to delivery it for me if I put my order in online. This I did and she could not have been more helpful. Could not have asked for more. THANKS
Exemplary customer service, Thank You Jason and BWS Eastland Melbourne
On unpacking my wine into my car a bottle broke. What a mess. I went back to the store with the red wine leaking onto the car park floor via my trolley (Cleaners, I am sorry). I asked Jason to suggest a way to clean up, he replaced my wine without me even asking. Thank you Jason for your understanding and outstanding customer service - and to BWS for the good will in replacing my wine. I certainly will recount the story to my friends.
Fantastic service , placed order online and delivered FREE under 1 hour. Excellent as always will continue to use this service. Have used several times and has always been excellent and well tracked service.
Girl with Grey hair awesome
I would just like to say, that on visiting your Pialba store I was welcomed warmly by this girl. She didn't jump on me as soon as I entered, she made herself busy but noticed that I might need some attention. She greeted me with the biggest smile and asked if I needed help. I don't know much about wine, but I know what I like. She guided me through the experience and after her guidance I felt like I was a connoisseur. She is a treasure and I will most definitely visit your Pialba store again knowing that I will get service with a smile and knowledge in my new wine experience.
was helped by Jimmy at Biloela Store
Was Helped by Jimmy at the Biloela store Dawson Highway, Excellent service with 5 stars for Jimmys service he gave me. friendly guy and very helpful. will for sure shop there again. Great service. very happy
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