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Beer Wine Spirits

Beer Wine Spirits

Online store, Physical store
1.8 from 173 reviews · View Statistics
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Reviews

  • Product Quality
    4.9 (15)
  • Return Claim MadeYes (0) · No (18)
  • Customer Service
    4.8 (17)
  • Shipping
    4.2 (5)
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Tony
TonyGreater Melbourne (Outer), VIC
  • 3 reviews

Have not had an issue yet.

published

It's not often that I write reviews but after seeing all the negative I thought I should post my positive.

I have ordered slabs of beer 3 times from the Wyndham Vale store.

The first time it was delivered in an unbelievable 25 minutes. Second was about 45 minutes and the third (tonight) a little over an hour. Very busy apparently and I even got an apology from the nice driver, though one hour did not bother me.

For them to get my beer ready, which was cold, order a driver and have it delivered for 10 bucks, I'm not going to complain about that.

I hope it continues like this.

Product Quality
5/5
Customer Service
5/5
My Thoughts.
My Thoughts.
  • 97 reviews
  • 51 likes

What’s not to love?

published

I think everybody loves BWS…I know I do.
I think it is a Friday Night automatic stop for a lot of hard working tradies on their way home.
If you cannot think of a gift for a friend go to your local BWS they have everything from a bottle of Wine to an exceptional Port BWS has it all.90% of people appreciate a nice beverage.
The staff at mine are always friendly and helpful if I can’t decide.

Product Quality
5/5
Customer Service
5/5
Tanya L.
Tanya L.
  • 3 reviews

Delivery

published

Get delivery from Bws Sutherland. Speak to jay first. First delivery not so happy, but Jay made sure second delivery was great. Thank you Jay

Customer Service
5/5
Shipping
5/5
Jenny P.
Jenny P.Greater Melbourne (Metropolitan), VIC
  • 2 reviews

A massive compliment to the staff at BWS Bayswater Hotl\el

published

BWS at Bayswater Hotel, what a wonderful crew you have! Always polite, always friendly, always accomodating. Thank you soo much, Dillon, Lauren and Daniel, for making me feel a valued customer! I wouldn't go anywhere else because of you xxx

Product Quality
4/5
Customer Service
5/5
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VickiJ.
VickiJ.
  • 2 reviews

Fantastic service

published

I've ordered from BWS online several times now and am very impressed, my order is usually delivered very quickly and by lovely people, I couldn't recommend them highly enough

Product Quality
5/5
Customer Service
5/5
Darren R.
Darren R.Greater Melbourne (Outer), VIC

Bws Roxburgh park, the best staff member I’ve ever came across, she worked on 28/1/2021 at roughly 5-45 pm

published

She worked out the cost of individual unit prices for me on her own phone and went above and beyond her roll to help , I will never shop anywhere else from now on

Product Quality
5/5
Customer Service
5/5
howard
howard
  • 4 reviews
  • 1 like

shelf pricing

published

BWS strore Bowral refused to honour ticket price
I complained to their head office and not only did I get a personal apology from that staff member,Michael, but next time i was in the store I was given the product free.
Pays to call them out when they are wrong.

Customer Service
5/5
Incentivised Review No

Great service

published

I want to praise the staff in your Moorebank store especially the manager. I find them very helpful, friendly, honest and professional. I don't shop anywhere else as the service here is always fantastic.

Product Quality
5/5
Customer Service
5/5
KMac
KMac
  • 4 reviews

Very personalized service

published
Product Quality
5/5
Customer Service
5/5
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clubped
clubpedSouth East Queensland, QLD
  • 7 reviews
  • 1 like

On time - Every Time!

published

Given the number of negative reviews I am seeing there must be good & bad delivery areas. We are in Kallangur and have never had an issue with any of our orders. The orders are packed & dispatched usually within the hour - or worst case a couple of hours. The Sherpa delivery guys are simply outstanding. We get a txt message when they are leaving & another txt message when the order if dropped at the door. Most of the delivery guys stand well back & hang around until you come to the door. An outstanding service.

Product Quality
5/5
Customer Service
5/5
SUSAN
SUSANGreater Melbourne (Outer), VIC

Exemplary customer service by Teressa, manager at Redland Bay Qld store

published

Wanted to buy and have delivered Wine for a friends birthday.
I live in Melbourne and my friend lives in Redland Bay so I could not pick it up myself and with the current Lockdown with Covid 19 I could not go to see her. Teressa offered to delivery it for me if I put my order in online. This I did and she could not have been more helpful. Could not have asked for more. THANKS

Customer Service
5/5
Incentivised Review No

Exemplary customer service, Thank You Jason and BWS Eastland Melbourne

published

On unpacking my wine into my car a bottle broke. What a mess. I went back to the store with the red wine leaking onto the car park floor via my trolley (Cleaners, I am sorry). I asked Jason to suggest a way to clean up, he replaced my wine without me even asking. Thank you Jason for your understanding and outstanding customer service - and to BWS for the good will in replacing my wine. I certainly will recount the story to my friends.
Cheers
Angela

Product Quality
5/5
Customer Service
5/5
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tlyoul
tlyoulGreater Melbourne (Metropolitan), VIC

DELIVERY SERVICE

published

Fantastic service , placed order online and delivered FREE under 1 hour. Excellent as always will continue to use this service. Have used several times and has always been excellent and well tracked service.

Product Quality
5/5
Customer Service
5/5
Louise Hiscock
Louise HiscockWide Bay-Burnett, QLD

Girl with Grey hair awesome

published

I would just like to say, that on visiting your Pialba store I was welcomed warmly by this girl. She didn't jump on me as soon as I entered, she made herself busy but noticed that I might need some attention. She greeted me with the biggest smile and asked if I needed help. I don't know much about wine, but I know what I like. She guided me through the experience and after her guidance I felt like I was a connoisseur. She is a treasure and I will most definitely visit your Pialba store again knowing that I will get service with a smile and knowledge in my new wine experience.

Product Quality
5/5
Customer Service
5/5
Andrew
Andrew
  • 2 reviews

was helped by Jimmy at Biloela Store

published

Was Helped by Jimmy at the Biloela store Dawson Highway, Excellent service with 5 stars for Jimmys service he gave me. friendly guy and very helpful. will for sure shop there again. Great service. very happy

Product Quality
5/5
Customer Service
5/5
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Questions & Answers

Eugene
Eugeneasked
Online store

I would like to send my friend in Victoria 2 bottles of wine. What is the process please?

No answers
Jill
Jillasked
Online store

I am looking for Great Northern ZERO in cans. Who has it in stock??

No answers
Jill
Jillasked
Online store

Looking for Great norther ZERO in CANS please

No answers
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