Never buy beko washing machine
Rust appeared around seal in less than 2 years of purchase. The machine was only used once or twice a week, door kept ajar as instructed. When I called the service department they asked for details and photos to be sent. After almost 2 months of no reply from Beko, I called back to inquire only to be told that they believe that we dropped water on the machine causing it to rust. Although I explained there was no scenario where we dropped water on the machine, (as I place dry clothes in it) customer service refused any further help. Poor quality goods and service from Beko. Never buy.
beko customer service they have no idea what that means there is none
Had received a rangehood that was scratched badly , not packaged properly beko don,t believe in returning phone calls have waited over four weeks for anew item . I have asked to speak to a manger on two occasions not happening.overall pathetic on all counts
Good news story.....
This review covers the BekoHII64500FHT Induction cooktop, DDN38450 Inbuilt Dishwasher and BIM3540XPS Inbuilt oven.
Firstly, I am a tech, 64 years young and have owned from new too many kitchen appliances in my lifetime. Most ovens of various Aussie brands have served me well as have cooktops, however dishwashers have been a mixed bag.The last was a Fisher and Pykel dish drawer dual. This was the worst item I have ever purchased with over $700 in repairs as well as warranty work, for a $2000+ dishwasher it was a disaster mainly due to poor desi...
- Verified customer
Easy to talk to the representatives over the phone and received a lot of useful information on how to use my machines. I have one of their fridges and washing machines and they look great and wash well. Some of the repairers could be a bit more knowledgeable though. So well my sister also bought a fridge and dishwasher of theirs which she loves. Definitely would recommend.
Terrible product and no service
New Beko french door constantly shows error signs and is not cooling. Sometimes it works, sometimes Not.. There is NO Beko customer service exept the generic fridge repairer. There is NO Beko direct service or warranty online.
I recommend not to buy such poor produce as it has no service or manufacturers responsibilities.
Don't buy BEKO
Avoid this brand no matter how cheap it is.
I purchased a Beko French door fridge, dishwasher and oven from JB Hifi 3 years ago. Worst mistake ever. The fridge DOA and replaced then the new Beko fride broke down as well so we replaced it with A Samsung and had no pro lems since. The oven has been repaired at my cost and the dishwasher has just broken down. I'm not angry at Beko I'm angry at JB Hifi for selling such rubbish. If you value your money dont buy Beko.
- Verified customer
Never Buy Beko Again
I brought a Beko fridge/freezer Model RDNE350K30W July 16th 2016.It had a 2 yr warranty and was simply okay till just 5 months past the warranty,it suddenly started leaking like a sieve,followed Beko's advise and turned off,then on,it got worse fridge section stopped working & freezer section was like a fridge(leaked even more)have tried dealing with head of service manager at Beko,thats when he actually returns calls.The damage from the leaking fridge is extensive & I'm left to repair the damage caused from Beko's bad whitegoods,the cost to fix the damage to the kitchen,the cost of lost groceries & the cost of a new fridge/freezer(which is NOT a Beko.)I will never buy or recommend Beko products to anyone.
Unfortunately, the dodgy owner has equipped the new unit we rented with cheap awful crappy Beko appliance. Dish Washing machine doesn't clean properly and is super noisy. Oven burns easily everything inside. The stove is so so as it comes with cheap plastic knobs.
I didn't know Turks have industry and make appliance. They did a stinky job. When I remember our lovely high-quality GERMAN made Bosch I wanna cry.
- Verified customer
A couple of weeks ago I purchased a Beko Fridge Freezer from JB HiIFi at Maroochydore. I live a good 4 hours round road trip from this store.When i unpacked the Fridge I noticed that there were some imperfections in both the Fridge and Freezer Doors.I rang JB and they said they were very happy to change the Fridge, I told them that I hired a Trailer to originally transport the Fridge and that at this stage a 4 hour round road trip wasn't a good option. They asked me to contact Becko. What a pleasant surprise. They did say that there could be a...slight delay to replace the doors but they will do so as soon as possible. Call that day from the local A2Z Appliance Servicing confirming that they had received the replacement request from Beko. 3 days later they rang and told me that they have received the replacement doors and would the Morning be Ok to replace the Doors.Arrived on time. doors replaced and checked. In this day a poor Customer Service Top Marks to Becko and A2Z Appliance Servicing for their wonderful service.Will buy from becko again and highly recommend them for their wonderful Service. I Have called the sales person at JB and told him of my experience.He was very happy with the feedback. King Regards, George.
Works okay but I do rinse everything before I put it in if it is messy. Would have liked the ability to put small things in the top section without them getting washed out ie smaller grid, but I will find something suitable. I had a hiccup at first but it was install error and easily fixed. Quite happy with the after sales service in this respect and you can't beat a 5 year warranty.
Stay away from Beko
Have got multiple beko products. The freezer in my fridge has stopped working 10months out of warranty. Beko will not cover the cost to send out a technician to look at the problem, we are talking $60 here! So I have a 3 year old fridge that won’t freeze anything. Beko will not help out at all. I am so scared that more of my Beko products will see the same fate, they do not make things to last. Absolutely discussed at the customer service from Beko especially from the customer service manager [name removed]. be warned, do not buy BEKO!
BEKO - TERIBBLE TERRIBLE TERRIBLE - DO NOT BUY THIS BRAND
We purchased a Beko Fridge from Bing Lee - the brand was recommended but never again. The fridge was a dud from the beginning - it barely runs cold no matter how cool I set it. The shelves are set in stone, meaning you cannot adjust according to contents. The door shelfs are the same which means that you cannot store certain bottles and are forces to lie them on their side. The butter compartment does NOT fit a standard block of butter. The crisper drawer is made of cheap plastic and runs off runners when opened and then you are forced to fiddl...e around with the crisper to try and put it back in the runners. Does not withstand normal wear and tear and by this I simply meaning opening the drawer!!!!!! The plastic chipped in the first couple of weeks. This fridge has been the worst buy by FAR. Bing Lee should cease selling this product if they want their name associated with quality products.
Washing machine wont drain
12 months into a washer dryer combo my machine blocked and wouldn't drain, went through the usual process of trying to look for any blockages but could not find any.
A serviceman visited, took the machine apart and found the issue.
My problem with this is that had I had taken the machine apart my warranty would be voided, so a serviceman was required.
Then I got sent the invoice for the repair.
I'll stick to the bigger name brands next time, Becko don't look after their customers.
- Verified customer
Won't buy Beko again
I purchased a Beko dryer (model DV6120X) from Bing Lee in Rhodes on 28 June 2015.
The Beko dryer had less than 50 hours use before its motor seized and burned out the electrics. There were no warning signs and the dryer appeared to work well prior to then. For no apparent reason the internal lights of the dryer started flashing, the unit stopped spinning and a burning smell was given off before I disconnected the dryer. I contacted Beko Australia and they simply advised that the product was out of warranty and that they had no similar complaints previously. I strongly recommend not purchasing Beko products based upon this experience.
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