2Bellriver Homes

Bellriver Homes

 Verified
2Bellriver Homes
4.3

194 reviews

PositivevsNegative
84% · 16325 · 13%

Reviews

194 reviews
DRMSBS
DRMSBS2 posts
  Verified
Site Admin
Timeliness
Plumbing & Waterproofing
Transparency
Sanya
Sanya
  Fair Incentive Verified
Timeliness
Salman Yusuf
Salman YusufSydney Surrounds, NSW
  Verified

Appreciation

We built a house with Bell River Homes and would like to record the outstanding services provided by the site supervisor, Rick who took over from his predecessor, the job was initially late, Rick realised and sensed our frustration and did his best to expedite all the pending work, correcting the previous site supervisor mistakes and made a genuine attempt to set things right. We find Rick to be very considerate, an excellent listener and a caring person and without his commitment, we would not have seen and experienced a smooth finish.
Thank you Rick. Show details
Site Admin
Timeliness
Simon J.
Simon J.Sydney, NSW
  Verified
Timeliness
Transparency
Libby
Libby
  Fair Incentive Verified
Customer Service
CayeJ
CayeJ
  Verified
Customer Service
Site Admin
I McAdam
I McAdamNorth Western Region, NSW4 posts
  Verified
Customer Service
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
P Prasad
P PrasadSydney, NSW5 posts
  Fair Incentive Verified
Customer Service
Timeliness
Transparency
Jaimee T.
Jaimee T.Central West, NSW
  Verified

Great Site Supervisor - Beautiful Home at the end!

Site Supervisor, Phil Traynor, couldn't be more helpful. Nothing was ever a problem and he always called back when he said he would and kept communication channels open throughout the build process. Phil is the reason for the 5 star review, prior to him coming on board there were some communication issues with Bell River, however, Phil's actions negated this once the build commenced. Building a 4 bedroom house myself with no partner was daunting at times but I could ask Phil any 'dumb' questions and he would provide the answer for me. Show details
Shalini R K.
Shalini R K.
  Verified
Zoe M.
Zoe M.
  Verified
Site Admin
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
SlimTrim86
SlimTrim86Illawarra, NSW2 posts
  Verified

Perfect Build / BRH will build for us again 100%

This project has been wonderful from beginning to end, the communication was great , site supervisor Charles Lovett was a pleasure to work with and even though we had some things incorrect they where completed and fixed in a timely manner.
We have been in our house for just over two months and cannot fault anything, Maintenance has been a pleasure to work with as well also, we recommended Bellriver Homes to everyone we can. Show details
Plumbing & Waterproofing
Electrical & Lighting
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john s.
john s.2 posts
  Verified

Don't build with these people

Signed contract with Bellriver in 2021.They sent DA to council late.They didn't pursue the DA and as the tender expired asked for $112,000 extra before starting the build.The build started in August 2022 and today we were advised will be completed by May next year.This will be just short of two years after our loan approval.Their customer service is poor.Their site supervisors do not want to be contacted and only send out fortnightly updates on work that has already been completed.I've built three houses.This is the worst build. Show details
Morgan G.
Morgan G.Illawarra, NSW
  Verified

Bellriver did a great job with my small first home!

Bellriver did a great job with my small first home! Charles, the Site Supervisor was extremely helpful and constantly gave my updates throughout the build. Project was delivered according to the contract. The build did take longer than expected however this was unavoidable due to the weather. Overall Great Service, Quality and Result! Show details
Timeliness
Hunter Valley
Hunter ValleySydney, NSW
  Verified

Experienced builder, professional and attentive staff

Despite some staff changes the house was built and delivered according to the contract , Site manager Tim was very helpful and did his best to finish the project on time Show details
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
mbhambri82
mbhambri82
  Verified

[Content Removed] Construction probably the worst builder in the world

WOrst construction 2 years and the roof is leaking and they refuse to fix even if it is in builders warranty
very sweet till u sign contract after that show their true colours and make life hell and torcher and harrass u with delays more than a year will make u cry and cry Show details
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Tammy Grady
Tammy GradySydney, NSW
  Verified

Great Quality Home After A Lot of Delays

UPDATED REVIEW

We give our finished home 4 stars out of 5 - we are happy with the quality of our home despite the long delay. Our recent site supervisor Brian, really helped move things along and communicated with us every step of the way. He always puts the client first and makes us feel at ease. We are excited to start our journey living in our new Bell River home.

In terms of Bell Rivers head office we give them a 2.5 star rating out of 5 due to lack of communication, following processes and the fact they provided little information around the days they were claiming for being 28 weeks over our end of construction date. We are still waiting to hear back from their head office around our reimbursement for the overdue time. Show details

Customer Service
Timeliness
Plumbing & Waterproofing
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Richard
RichardSydney, NSW
  Fair Incentive Verified
Site Admin
Structural Integrity
Plumbing & Waterproofing
Flooring
Transparency
Brandon Stillitano
Brandon StillitanoSydney, NSW2 posts
  Verified
Site Admin
Timeliness
Structural Integrity
Julie
JulieSydney, NSW
  Fair Incentive Verified
Customer Service
Structural Integrity
Plumbing & Waterproofing
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Ali Jooan
Ali Jooan2 posts
  Verified
Flooring
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aneke k.
aneke k.Central West, NSW
  Fair Incentive Verified
Flooring
Transparency
Deepu
DeepuSydney, NSW
  Verified
MP91
MP91Central West, NSW6 posts
  Fair Incentive Verified

Happy with the finished product

Overall we are happy, the build time was frustratingly slow but COVID would have had some affect on that. The quality is good, We have our own carpenter and he has said that Bellriver have used good quality materials. The office staff were mostly good. Very happy with the site supervisor. Costs were reasonable. Show details
Customer Service
Site Admin
Timeliness
Flooring
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Edwin W.
Edwin W.Sydney, NSW6 posts
  Verified

Really happy to choose Bellriver Homes as the builder for my new house at Marsden Park!

I bought a home/land package at Marsden Park during the pandemic. The new house was completed by Bellriver Homes last year, and I am really happy with it.

I must say I'm pretty happy to have chosen Bellriver Homes as the builder for my new house.
Their staff are always friendly, helpful and professional. The building materials and trades they used are well selected and good quality. And they have kept all the promises they made.

My special thanks to Phil Norman and Liz Latham for their excellent helps through the purchasing and building processes. Show details

Site Admin
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Raghu
Raghu
  Fair Incentive Verified

Great Customer Experience

- PreBuild experience was good
- Constuction process was seamless
- Little delay caused due to staff members leaving. But everything was back on track and sorted in a few weeks time.
- Post handover care was fantastic. The warranty team was very responsive and actioned all flagged items post occupancy.
- Overall a good experience Show details
Site Admin
Timeliness
Structural Integrity
Flooring
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JUSTINE
JUSTINESydney, NSW
  Fair Incentive Verified
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Guduru S.
Guduru S.
  Verified
Shiv
Shiv
  Fair Incentive Verified

Well featured house and land package with good value

I would give 4.5 stars if I could. This was my first build experience. Bellriver gave a really good fixed price package. I liked how they gave you a budget to choose on extras you wanted instead of having extra packages with stuff you didn't need. I even got a few extras by accident.
It been a year and everything in the house is still solid, any little things were fixed by Bellriver. The only issue was the delayed build, they had stated the build would take around 6 months which ended up being closer to a year. I wish they had been more upfront and been more realistic about the build time. I think if you like there layouts, the inclusions in the packages, and don't want to make any major modifications Bellriver would be a solid choice Show details
Timeliness
Transparency
Henry Britten-Jones
Henry Britten-Jones
  Fair Incentive Verified
Site Admin
Timeliness
Electrical & Lighting
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Stick Man
Stick ManCentral West, NSW5 posts
  Fair Incentive Verified

Loving our New Home

Bell River Homes have delivered us our brand new home as expected. The consultation process was easy and accommodating.
Kate was tremendous and good fun. Our site manager Syd was very good and was always on top of challenging issues in challenging circumstances of Covid.
We love our new home and highly recommend Bell River Homes. Show details
Structural Integrity
Electrical & Lighting
Flooring
Transparency
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Sunil
SunilSydney, NSW
  Verified
Angela
AngelaSydney, NSW3 posts
  Verified
Customer Service
Structural Integrity
Electrical & Lighting
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Shaynedog01
Shaynedog01
  Fair Incentive Verified

Forward thinking builder with traditional values

Bellriver had a great onboarding, tender and contract process. The build was of good quality, there were a couple of issues with the frames but they were rectified. The kitchen and bathroom fitouts and tiling were of special note - very well done. They are developing their trades and reach into the southern highlands so it is getting better. Show details
Site Admin
Flooring
Terrence W.
Terrence W.Sydney Surrounds, NSW
  Verified

Bell River homes

Our experience with Bell River was great over all, very happy with the finished product! GREAT VALUE FOR MONEY.

Couple of site managers left the company during the build gave some complexity, any issues were handled well. Few touch ups like some brick mortar pointing etc, have just been completed

Most of the additional costs were captured before we started so that proved it to be a transparent experience, no hidden costs!

Would recommend the team, they have built a great culture even better now than when we started. Show details ·  1

Site Admin
Timeliness
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Jarrod G.
Jarrod G.
  Fair Incentive Verified

Super helpful team

We bought with Bellriver in 2020, started our build in June 2021 and have just moved in. From the very beginning, it was obvious that the team cared about the fact it was our first home and were helpful, responsive and never appeared to get sick of our questions.
I was a bit disappointed with the quality of some of the work in the house, but that says more about the trades who completed the work than Bellriver. Show details ·  1
Customer Service
Site Admin
Timeliness
Flooring
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Jonathan and Gemma
Jonathan and GemmaSydney, NSW2 posts
  Verified

Bellriver Homes - sub contractors

Bellriver Homes - Craig Smith Warranty Manager had initiated Karma Construction services to do their warranty works. They are amazing and so professional Jole and his team are such lovely people and made a stressful time so much easier. They are attentive, polite and gave an excellent quality service and I am very happy with their work. They also guaranteed us that they will come back to sort out the issue if it happens again. Thank you very much Jole, Daniel and Jason. Show details ·  1
Samantha Lewis
Samantha LewisIllawarra, NSW
  Verified

Great experience building with Bellriver in Calderwood

We had a great experience building our first family home with Bellriver. From the moment we walked into the Calderwood showroom the sales rep made us feel welcome and that our tight budget could work for what we were needing.
House was well managed, easily contactable and response time was great.
Workmanship was top notch, not even one leak in horrendous floods.
Was not charged an extra cent from the time we did our house selections. Our budget was always carefully managed, we felt well looked after especially being a new young family with a very tight budget. Show details ·  1
Timeliness
Adam C.
Adam C.
  Verified
Sulu
Sulu
  Verified
Customer Service
Timeliness
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