Reviewer Photos & Videos
Quality and Warranty Manager
Well all I can say is Bell River Homes stands by its customers well after completion, we had a problem with one of our appliances which failed but Bell River Homes Quality and Warranty Manager stepped in and made sure it got fixed ASAP, We think if it was not for his efforts we would have not had this fixed at all.
We want to thank the Quality and Warranty Manager for his fair go treatment with us and saying that our problem is his problem now and he made sure that we got it fixed without any cost to us.
Where do you get that level of commitment from a builder after completion ...... well that is easy to say Bell River Homes
Building with Bellriver Homes
My partner and I were a bit hesitant to build as we had heard many horror stories from friends about their building process. However, Bellriver made the entire process for us an absolute dream. We decided to choose Bellriver after seeing the many positive reviews online and we weren't disappointed. From the original layout, we decided to modify the kitchen and had no idea how to achieve what we wanted, but Bellriver were able to come up with a custom design to suit exactly what we asked for.
During the entire build we were given weekly progress updates on what had been done and what to expect the following week. Our build ended up being completed ahead of schedule and the workmanship is absolutely fantastic!
Amazing service !!
My Fiancé and I had been looking for our first home for a little over 2 months, before we decided to look at home and land packages. We wanted to stay close to our families, and after a horrible experience with a 35 year old home and misleading real estate agents, we decided that a home and land package was going to suit us best and be financially beneficial to us.
We spent 2 weeks visiting display homes and talking to different builders, with no luck. The frustration of not really being given what we were asking for was quite demotivating....My Fiancé got in touch with Daniel Tieu, through realestate.com, on a few house and land packages by Bellriver and received a phone call the next day from Daniel. Upon entering the Bellriver display homes at Oran Park, we knew we had immediately found our future home. We were so happy with the service and quality, that we cancelled two other appointments we had that afternoon and went through our options with Daniel. He provided us with an amazing home and land package, that fit what we wanted and was well within our budget. He helped us make changes that needed to be made, and allowed us to think about it and he accommodated to what we really wanted. He listened to us and provided the right product. Recommending Daniel and the team at Bellriver Oran Park, is something we would not hesitate to do in the future. They were amazing and professional to deal with, and Daniel did not hesitate to ensure our dream home would eventually become a reality with the right teamwork and processes they had in place. Many similar companies we dealt with were quick to offer the world and ensure we heard what we wanted to hear, but Daniel ensured that his trust was more important than the broken promises other companies delivered. Whenever we were unsure of something or we wanted something changed he overcame every single obstacle we handed him, truthfully. If it was going to cost more, he made sure we understood that and was adamant in delivering the financial comfort we needed. Extra costs were detailed to us upfront and no fine print was left unread. It is rare to find that sort of professional help in an industry that has been tarnished at times by its money hungry nature. Daniel, and the team, have been upfront from day one, regarding any delays or future obstacles and made it clear that there is always going to be a process to either rectify it, or work around it. And that is everything we needed as first home buyers. We have just signed our Tender and the whole process so far has been easy and hassle free, we cant wait to start building, knowing we have that piece of mind that people like Daniel and his team are looking after us.
Trustworthy and high quality and timely build up
Will update once the key arrives but surely till midway can say its worth to consider builder.
From the design stage with the help of consultant Priyanka at masden park display home till midway of the construction it has been quite smooth process. As for a narrow block there are very few design options fit 10 mtr frontage and with the Bellriver avalon 316 design and some upgrade as per requirement we manage to get our final house plans on the paper.
The selection process was quite simple but its always better to do enough research for each ...
Building with Bellriver was our first experience of a house and land package. Our home was completed in December 2017 and throughout the entire process everyone at Bellriver was a pleasure to deal with. They were prompt in all responses and nothing was ever too much trouble. The team were very accommodating when we requested a variation to a particular plan we liked so that this would fit our block; as they also were when we requested a last minute variation prior to commencing construction.
We are incredibly happy with our new home. The qual...
Great building experience!
Bellriver homes built our split level house with ease and quality. The quality and workmanship is great and I am really happy with the end product. Not all houses go smooth but the difference with Bellriver is that they solve the problem and consult with their clients. Building a house can be very stressful and overwhelming but Matt the building supervisor was well communicated and very helpful with the process. I would highly recommend Bellriver homes to anyone.
Do NOT build with Bellriver if you want upgrades or changes made to your house!
I've had a shocking experience initially with the condescending sales team at Bellriver, then it got worse as we moved through to the tender stage. It has honestly been a nightmare and i would urge anyone that reads this review who is thinking to make any upgrades or changes to the house to stay away from Bellriver because there is NO hope in them actually getting things right and charging you correctly. Not only is the mark up more than what they tell you it is, they cannot get any paperwork right and give you inconsistent pricing and informa...tion. I've literally been going back and forth with the company now for over 6 months just trying to get the tender correct. Bellriver find it really difficult to add and delete variations made, provide correct pricing, send correct documents, provide follow up/updates and retain staff. Nobody takes ownership of your file, and all they did was pass our file on to another relationship manager to deal with who then left the company, and it would get nowhere or worse again. We have had 4 relationship managers over the course of 1.5 years and we are trying to get our letter of commencement presently but cannot because they cannot provide an accurate summary of the variation costs to us nor can they draw up final plans. I urge you not to build with these guys, they cant get the simple things right and i spend so much time checking and resigning variations. I've been presented with over 7 tender documents and all have been wrong. The amount of time I've spent doing their jobs and chasing them is actually really depressing to think about. We even requested a meeting with all heads of the company in management and after the meeting, documents were still wrong and we were getting passed around to a new relationship manager that didn't bother to tell us the last one had moved on. I wish i could get my money back and just rent somewhere, I've been through an incredible amount of stress dealing with people that don't care and palm you off over and over again. There is no professionalism, accuracy or relationship management coming out of that place. Its a JOKE! I've warned so many people not to build with them, you'll be waiting forever just for paperwork to be right, its not worth the stress trust me!
Good quality works and high caring site supervisors
We have collected our house keys from BellRiver last Sat (24/3/2018). This is the first home we build and we are very happy and satisfied with the good quality and finishes of the house. We have seen friends' homes built by other builders and we felt lucky to have chosen Bellriver due their attention to details on their work. There were something not right per layout and plan as designed but Bellriver paid extra work and money to get them fixed without asking us to pay.
We also express our special thanks to site supervisors Manuel and Dieter in their great workmanship and follow up which made our first building experience more pleasant than we would have heard from daunting experience and stories from many others.
My home is just what i wanted!
We have just moved into our home completed by Bellriver.
We are in love with the home and overall have been impressed with the speed and service offered by the team, particularly our site supervisor Richard.
Obviously, like any building process, there were some things that were not as smooth as we would have liked, but the team at Bellriver work hard at correcting issues quickly and communicate well.
If we were to build again, i would choose Bellriver again. So far, we are impressed with the quality of workmanship. The inclusions in their packages made me feel safe that there would be no surprise hidden cost that would make the process unaffordable.
(They even modified the internal home design to suit our needs at no extra charge.)
Fast, Cheap & Good Guality
Workmanship, build quality, manager side and customer service are all fantastic and excellent.
Thank you Bellriver very much not only for complete excellent quality and fantastic job you have been doing for our new home but furthermore for you do this all with a fantastic attitude and willing disposition. Your hard work and dedication has really helped us out during a new step in our life to get our first new home. We just wanted to make sure you know how much you are valued and appreciated.
May 24th 2018 Update: The Highest level of prof...essionalism The Highest level of professionalism I would like to take this opportunity to express my heartfelt thanks to Bellriver Homes team for their very active and hardworking throughout our new home journey from start to finish.
My beautiful new Bellriver house
I’m very much happier with the quality house with good finishes. I would like to thank you for being an amazing team. You’re worked together to make sure the job has done properly. It really touched my heart!!! My site manager Immanuel did a wonderful job and professional. I feel so honored to able to share my experience. Keep up great work you do.
Building with Bellriver
Work is not complete even after the occupation certificate issued. waste and rubbish is not picked up from the property even 1 and a half months after the Occupation certificate provided. Worst people to deal with. Charged me $27500.00 for additional site cost even after I bought a land from them. At the time they sold me the land they said that there will not be any additional site cost and I am still paying more that $25000.00 to external contractors to complete a retaining wall outside in addition to $27,500.00. (****Initially they advertise...d as a home and land package to which I paid a deposit for then through lawyers I used, I found out that land has a restriction on building further on it which they never told to start with. Then they suggested that they will sell land to me first subject to the removal of restriction and then get me signed building contract separately and also promised me that because of separate contracts I am ending up paying $30,000.00 more they will first charge me full amount on land and then reduce the building contract price by $30,000.00 which is all in writing. Restriction was eventually removed by the council and when they prepared a construction tender they increased it by additional site cost I mentioned above with putting many of basic items against that additional cost which they even provide as included in base price and then called that $30,000.00 a discount which is actually paid in advance with the land****). Please note they are not charging 20% margin on variations as they say in contracts. It works out to be more than 150% for some variations. Dishwasher installed is faulty from day one. They made changes to the facade I paid $13,000.00 for without asking me and without raising any variation. I have three windows in my master bedroom and they are all fixed. I can not have any ventilation in the master bedroom and it is north facing gets really hot and suffocated. They never paid any rental damage as they promise even after the long delays in completion. They do not respond to the call in timely manner keep giving vague answers. Worst people you could ever build with. March 16th 2018 Update: Keep making promises to fix issues but do not fulfill a single promise they make. Now it has been almost 2 months to the handover. BRH (Bellriver Homes) have not fulfilled any of the promises they made to fix number of issues I have with my built. Construction head [name removed] is all about talking but nothing about providing a result on ground level plus he lies and denies very easily. BRH as you know i mentioned in my last review has put two major windows in my master bedroom and none of the window provide any ventilation because they are fixed glass which I became aware of first time after those were installed. They never mentioned it any where in the paperwork ever. Any way [name removed] said that he do not want to spend anymore money on my job so he is not going to replace the window but he will try to have it sorted by some other means. Dowel windows who supplied those windows clearly said that there is no alternative other than to just replace it with the new one. Now, yesterday BRH sent someone else after more than 5 months of struggle. Now I am putting with their next level stupidity as this person came to install an hinged security screen door to provide ventilation at the bedroom balcony entrance which will open in-side the bedroom and hits the bed. According to [name removed] I have to leave master bedroom balcony glass door open which opens outside and keep security door closed the one open inside in order to get fresh air. How absurd is that. Everyone this is just only one issue but there is a list of issues. Please do not get into their trap or web of lies.
Quality house with good finishes
House was built to a high standard with quality finishes which are elegant and classy. It was built in the allocated time as promised and no extra costs were given, the fixed price was the fixed price. The upgrade package provided was excellent and made our home look grand. We are very happy with our Bell River Home and would build with them again.
Thank you Bellriver Home
My first home will be finishing on next month and i just wanted to say very big thank to all of you.
I'm very much impressed with the quality of my house and they are doing a fabulous job. From the beginning the very first face Marketing consultant Priyanka educated us well about Bellriver home as this is our first home.she let us know about all of standard inclusions which was high quality and we will not getting those quality standard inclusions from other building.so about these she explained us really well.And up to now my site Manager Phi...
Having had a couple of hurdles in finding a suitable home builder we turned to Bellriver. The sales staff in the Orange office were exceptionally 'visible' in working through our plans and modifications, responding to requests as needed, with particular understanding of rural requirements and providing feedback throughout the whole process. We look forward to this continued close association once the building commences, right through to the final finished home.
Bellriver Central West
The initial sales experience was faultless. The Orange sales representative went above and beyond to ensure we had everything we wanted in our dream home. Customising designs to suit our needs and following up with us throughout the entire process, even though we had been over to the next step.
The build experience is a lot slower than originally estimated, but we trust the finished product will be worth the wait.
The initial process of building with bellriver (getting the plans approved) was a bit of a slow process but after that everything ran smoothly. The build time was just over 4months. I had asked that I was informed of each process just to be kept updated and they regularly kept me posted. The final product was neat and clean and so far I am enjoying my new home.
Trustable & Reliable builder, 5 stars services!
Just had my new home built with Bell river homes. The house was finished in very good quality, and was handed over to me ahead of the schedule.
All staff are very friendly and helpful from the initial consultation, color selections until the recent handover. I would like thank my building supervisor Immanuel who helped a lot during the whole project. Most important, as it is fix contract, they didn't even increase a cent in price though there has been a few changes made during the build. I am very impressed.
So happy with our first dream home!
The build quality with Bell River is amazing, the standard choices you have for all the options in your house are way above any other builder. I would never have got such a good quality home for the same price with any other builder. The build was well maintained throughout the journey and took exactly the amount of time anticipated.
Bellriver Homes fulfills your needs of a dream home. It's awesome!
We were very cautious to pick up a builder and compared among a few local builders with good reputation; and Bellriver was one of them. Then we went to a few building sites and finally picked up Bellriver.
The processes were transparent and drama free. Except a few weather claims, which no one can avoid, all tasks were well communicated and well managed based on the timeline. Understanding Bellriver had many ongoing projects, stick on time with good quality was the most important thing we asked and Bellriver fulfilled our requirements wit...h no doubt. During the building period, the friendly site supervisor updated us what had happened and what would be the next step on a timely manner; so that we had a very clear idea and helped us a lot to manage our matters, e.g. rental period. Last but not lease, the back office staff were the silent heroes as well. They were supportive prior and during the construction time. Working on all sots of paperwork and organise council submission. With their help, the whole processes went on smoothly with no delay. Really appreciate the work provided by Bellriver Homes. It's highly recommended.
Questions & Answers
Has anyone built the Rosedale 24
I am after some photos inside and out side...please and thank you
Anyone with Bronte 42.Please share some pics
Our one has similar facade shape
Please contact Dominic Rego [contact detail removed]
New build at 34 Victoria St Malabar NSW
2 storey 4 bedroom rear lane double garage and granny flat.
Scope: Knock down existing fibro house and new build
DA approved plans by architect
Looking for a reliable competitive builder
Modern design with lightweight building materials
Aim to start building end of 2018
Please let me know if this fits your scope
[email address removed]
Thanks for your enquiry.
We would welcome the opportunity to discuss this with you.
Please contact Bellriver on (02) 8858 6100 and we can set up a meeting to better understand your design requirements
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