??!
1 photo
Bendigo Bank Branches

Bendigo Bank Branches

1.8 from 31 reviews

Reviews

(5)
(1)
(1)
(1)
(23)
  • Transparency
    2.0 (25)
  • Customer Service
    1.8 (26)
  • Topics
    • General Transactions (22)
    • Loan Application (8)
    • Business Banking (4)
    • New Account (4)
    • Credit Card Application (2)
    • ATM Experience (2)


The worse bank I've ever seen in whole my life

published

0 customer service, 0 security, 0 in everything. What you will do if a bank doesn't want to return your money and simply says go and make a complaint. Someone stole the money from my account and i put 2 requests and haven't heard anything for 2 months, they close my case without notifying or explaining what happened, gave me a number to how I can make a complaint if I'm not happy. unbelievable!! don't waste your time and energy with this bank...

Transparency
Customer Service
TopicGeneral Transactions

Simon mc

Simon mcMetropolitan Adelaide, SA

  • 2 reviews

Deliberately obstructive and incompetent

published

While trying to establish and administer an estate account for my late father who was Bendigo Bank customer, bank staff provided incorrect versions of internal forms then rejected the form once we had the document witnessed by a JP.
Process has taken forever and bank staff are evasive or downright obstructive when questioned....as they hold dad’s money they naturally also hold the power over releasing it.
A terrible organisation to deal with

Transparency
Customer Service
TopicNew Account
Chris

ChrisVictoria

  • 4 reviews

Competitive? Not at all.

published

Cant think of anything good about this bank. Why are they not competitive? Their money is worth more than other banks apparently. Terms, interest rates, savings interest rates, fee's. There is no reason to bank with Bendigo.

Transparency
Customer Service
TopicGeneral Transactions
GG

GGCentral Queensland, QLD

  • 4 reviews

Go elsewhere

published

Have been with them for over 8 years. I have never seen such incompetent banking. They even said they had security over 3 units that we didn't own. I am in the process of moving away from bendigo but they are being extremely obstructive.
My advice...bank elsewhere

Transparency
Customer Service
TopicGeneral Transactions

Aussiegal

AussiegalSydney

  • 4 reviews

Thankfully - not one of the Big Four

published

I have been with Bendigo for about 3 years. I did find their website a bit difficult at first. Once I rang customer service, I was fine. They have a good security, rotating log in code, if you bank online. The service at the branch was very personal and helpful. It was quite crowded and busy, but hey, aren't they all. They donate decent sums to local charities. I like that! I have not seen their name published in the media about ripping off or cheating their customers. - unlike, unfortunately other banks I am with.

Transparency
Customer Service
TopicGeneral Transactions

The reviewer stated that an incentive was offered for this review


K T.

K T.

  • 4 reviews

They used to be good, now they are dangerously incompetent. Be very careful if you use their travel app!!!!

published

Bendigo bank used to be quite good, now they are actually a dangerous bank to be with. Their latest travel app is EXTREMELY DANGEROUS and may leave you stranded in a foreign country with no ability to get cash out or to pay for anything! Very very dangerous bank to be with.

Transparency
Customer Service
TopicATM Experience, General Transactions and New Account

Berwick Bendigo Branch terrible to Deal with

published

We have been with Bendigo for a few years and each time we had to dreal with Berwick Branch is terrible. It takes over 2 months to action everything. We have been trying to change banks and its close to impossible their processes are lengthy and they never keep to the dates that they provide their consumers.

Transparency
Customer Service
TopicBusiness Banking, General Transactions, Loan Application and New Account

Kassara B.

Kassara B.Metropolitan Adelaide, SA

Disgusting would not recommend

published

It's not reliable, I've been with them 12mths, customer service representatives that know nothing about the way the banks run. You ask questions about payments no one seems to know a can thing, they don't process on weekends

Transparency
Customer Service
TopicGeneral Transactions
Bruce W.

Bruce W.

  • 2 reviews

Lack of communication

published

I was planning to change my personal, business and SMSF banking to Bendigo Bank. As part of the transfer, I needed an investment loan for a rental property. I had to provide Bendigo Bank a huge amount of personal and business records and then never heard from them again. Following up a couple of months later I was told that they were not providing investment loans. What a waste of time, so now Bendigo Bank is blacklisted and the shares I had in the bank disposed of.

Transparency
Customer Service
TopicBusiness Banking, Credit Card Application, General Transactions, Loan Application and New Account
shez

shezWheatbelt, WA

No account--no service!

published

They are the only bank in cunderdin w.A. Anyone can use their atm, went inside to break down a $50 note, was refused as I was not an account holder!

Transparency
Customer Service
TopicGeneral Transactions

casey13

casey13Western District, VIC

  • 14 reviews

Lies after lies

published
Transparency
Customer Service
TopicGeneral Transactions

Disappointed

DisappointedCentral Highlands and Goldfields, VIC

Sadly incompetent

published
Customer Service
TopicLoan Application

Disgusted

DisgustedVictoria

  • Verified customer

Dishonest and Untrustworthy

published
Transparency
Customer Service

Maire

MaireSouth East Queensland, QLD

  • 5 reviews

Acting like the big 4 banks

published
Transparency
Customer Service
TopicGeneral Transactions
Rhi

RhiGreater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes
  • Verified customer

Zero stars is more appropriate

published
Transparency
Customer Service
TopicGeneral Transactions
Tashy T.

Tashy T.Greater Melbourne (Metropolitan), VIC

  • 7 reviews
  • 3 likes

Ridiculous

published

I don't want to give this bank 1 star. This bank has taken out so much fees that it leaves me broke. There is not a strong enough word to describe the feeling of looking into your bank account and discovering the bank has taken fees for something. Not small fees either. I am so fed up with this bank and it's rude customer service. The face to face customer service has been extremely rude, not on one occasion either. Have changed since that ignorant experience and can say I am extremely happy with my new service and customer service. Also why can't the customer describe the ugly experience they have with banks.


Time for a change

published

After 40 years with this bank and the closure on Saturdays and closure of community branches its time for me to move to one of the big 4 in protest of the recent changes.

TopicGeneral Transactions

Maggie

Maggie

  • 3 reviews

Not fair bendigo

published

Oh dear, watching open hours shrink, now no Saturday opening, gee why am I banking with them, can no longer pop over on Saturday nor pop in on the way home

October 28th 2019 Update: Bad service

Bendigo bank your adds say leave the big four and come to u, tell me why??? Shorter hours, opening later and closing early during week closed Saturday, queues getting longer, today 2 staff on queued out the door. And u call this good service

Transparency
Customer Service
TopicGeneral Transactions

tam17

tam17Rockingham

  • 2 reviews
  • 1 like

Staff and Manager incompetent

published
Transparency
Customer Service
TopicBusiness Banking and Loan Application

Phil

PhilSouth East Queensland, QLD

  • 2 reviews
  • 3 likes

25 years of good service

published

I have had an account with Bendigo bank for 25 years, I only opened an account to get a mortgage and I had 3 other accounts with major banks. closed them all down because they could not beat bendigo for service or fees or helping when I had a problem. when I walk into other banks and see the wait times. I laugh and if im charged an what I consider an unfair fee. I talk to them and 95% of the time they withdraw the fee. Could not be happier. a great bank :) :)

TopicGeneral Transactions

Page 1 of 2

See all Bendigo Bank reviews

Questions & Answers

Bernadette Conama

Bernadette Conamaasked

Are you open Saturday in Kingsway

No answers

Get an answer from our members and Bendigo Bank representatives

Other Banks

Previous
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.