rude customer service
[name removed] @ bendigo bank geelong west is rude has no customer service skills avoid this branch !! only been with this bank only 2 plus years!! not reliable! theres definitely much better options.
July 17th 2019 Update: complaints !!
With bendigo bank seems to be a waste of time in making a complaint . Firstly there seems to be conflict of interest with branch staff!! Don't respond in writing, either email or a letter. l hope lm not dealing with a corrupt organization. l suppose that would be of concern to me if that was the case.
reviews on irreponsbile lending
I have to say that after a phone call with Bendigo Bank this morning and speaking to a lovely lady it appears bendigo adelaide bank is looking at our concerns and trying their very best to come up with a resolution for our parents home to be released to enable their care to continue in aged care. From that phone call I am feeling confident that a resolution will be happening soon and I look forward to confirming the banks support and care in this matter
Irresponsible Lending and Financial Elder Abuse - Why does Bendigo Bank allow full pensioners to become guarantors .
How can a bank withhold deeds to an elderly couple's home that they require for Aged Care.
My father who went guarantor for a loan of $250k for a Company at the age of 79yrs and a full pensioner with small amount of savings and no other form of income. Bendigo Bank allowed the loan for 30yrs. This would make my dad 109yrs old when the loan was to be repayed.
Where was the Bank Managers concern that
A) a pensioner lending a Company a large amount at an age where they had stopped working and had no other form of income and no other form.of as...
Bendigo Bank @ Nanango - Code of Practice - Irresponsible lending
I would like to know and receive a copy of the Manager’s process on managing irresponsible lending. I want to know do any checks or due diligence occur when lending large amounts of money against a property owned by an 80yr old man with no income, is on a pension and has been of ill health for over 10yrs?!
Inconvenience and Arrogance are Bendigo banks new forté !
Have been with this bank for near 20 years.
Bendigo bank has degenerated to the lowest of low levels, likened to that of
the big 4 and AMP !
After major management reshuffles ruined the service at Windsor(and many other southern peninsula branches) staff have become so disinterested or arrogant and deplorable that I had no option but to close my term deposit account and take it to a better company.
After joining the Bendigo share trading platform there has been nothing but trouble, repeated phone calls to chase up missing deposited trading ...funds, recent problems include them charging twice for the same share transaction thus leaving me with no funds to trade with, and after another phone call I was fobbed off with the old “it’s a one off anomaly problem“ excuse, Yes, again they ignored the issue and refused to resolve the problem ! The bank and its trading platform are plagued with issues that will never satisfy any customers !
Sneaky interest rates
Each year they rename their home loans, so have one interest rate for new customers, a different one for older customers. If you stick with them as a loyal customer you will be rewarded with them spiking up you interest rate far above their recent loans!
Dreadful Service. Go elsewhere
Bank with Bendigo if you want to pay Fee’s on top of Fee’s on top of Fee’s! Terrible Customer Service, terrible processing speeds, just all round bad service. Short term customer already had enough.
Seriously go elsewhere.
Excellent customer service
I've been banking with Bendigo for the last 20 years. I have nothing but praise for the staff and customer service. While I realise satisfaction may vary from branch to branch I would highly recommend to anyone.
Well worth it
I purchased a product online abd it was nothing like it was advertised.
There was no contact address or way of contacting them.
BENDIGO bank got threw to this ghost company and got my money back to me.
Thanks BENDIGO bank.
Customer Service is AWFUL
As a Bendigo Bank customer for over 25 years, really sad to see how customer service has deteriorated as the bank has grown. When we discharged our mortgage last year, hoping to get the title of our home by Christmas, paperwork magically disappeared meaning we had to chase ot up with bank and then waited over 4 months for the title to the home we worked so hard to pay off. This set off a series of disgraceful customer service experiences. When we complained through their customer service advocacy department - the only response we got was 'I don't know how this happened'.
Bendigo Bank you have spoken loud and clear about how little you value your customers - we're taking our banking elsewhere.
When you’re a big bank, you have big responsibilities. So we only care about our big clients.
I have been with this bank forever and I withdrew my super because I have fallen on hard times.
So to have my super account dwindle by nearly a quarter due to fees + fees + fees. Then to be sent a cheque two days before the long weekend due to a big stuff up on their end... I rang my bank to ask if there was anyway they could process it more quickly.
He said he would see what he can do. Then obviously looked at how not rich I am and stated that he wouldn't help and even if I paid a fee to have it processed quicker, it wouldn't be process...ed before the long weekend - even though it's Thursday and if it's meant to be quicker than the 3 normal days processing, should be Friday. He then said he could help me with maybe a little bit and I asked why he couldn't give me the full amount and he said anything could happen with a cheque and we aren't willing to take that chance. Well how has cash Converters allowed me to do it instantly? I had to pay them 10% but whatever. I don't expect to do anything anymore in life without paying through the teeth and losing a substantial amount of my own money before I actually see it.
- Verified customer
Not bigger than a bank, more like "worse than a bank"
Lagging way behind from other banks. No option to reset password online, nor to even register for online banking! Calling customer service to do these things is a pain, always more than 20 mins wait. Last time I was on hold for 48 minutes then they hung up! Beyond frustration!
Worst Bank In Australia
Worst people, they claim to be a good bank but lie because I called and the man or woman I could not tell said that I would be getting a call in the morning today oh well lololol
The reviewer stated that an incentive was offered for this review
Absolute shameful , consumers are still waiting for their money and Bendigo will not speed up payments !
Absolutely and totally disappointed ! I am STILL waiting for income payment ! Speed up payments Bendigo !! Your at fault so process consumers payments so they can eat and get medication !!! Most of us DO NOT earn enough NOT to live day by day ! I’m STILL WAITING !
Couldn't believe it
Been with them just over a yr an I have had my account hacked 4 times an they made me wait over 44 days to get my money back one time I cancelled my debt card an the lady didn't do it, An yep someone was riding around in a uber using my card. I had to wait another 44 days to get my money back even though it was not my mistake
Lousy new interface wreaks havoc with disability and often fails to work.
I have been a BBL customer for around 20 years, and until their recent changes to their online banking portal, I was more than happy with them. I am looking elsewhere.
I have multiple disabilities, including a sensory processing disorder. With the old interface, I had no problems using it. It was simple, clean and clear.
With the new facelift, the site is wreaking havoc with me. I am having trouble focussing on things and the information is confusing. It gives me headaches and nauseates me. I have complained to the BBL but they cannot do anyt...hing about it. They suggested I try phone banking, which I set up, but have not used as my auditory processing issues are worse than my visual ones. I am really worried I may make mistakes, given how hard it is to use the new interface. The risk of errors is far greater on phone banking, however. To make matters worse, the new interface is shockingly slow on my computer. Today, I wanted to transfer funds and pay some bills and had to log out and log back on to see if it might work. It just went around in circles for ages. It worked eventually, after a huge amount of stress and trouble.
You can negotiate fees with Bendigo bank and they listen
Well, the Royal Commission into Australia's financial sector has been completed and the consequences for the Big 4 banks will be a severe tickling with a feather and a two week all expenses paid holiday to Disneyland courtesy of ASIC and APRA.
The Bendigo's peoples' bank hardly got a mention, if at all.
Bendigo bank may not always seem perfect, but they're approachable, listen and do all they can to accommodate any reasonable requests.
We all have to remember : without customers and their money, financial " institutions " wouldn't be. W...
Hard to find positives
Only tried Bendigo bank services once and have faced all sort of issues. From the start it took two weeks for someone to get back to me after the application was lodged to have an unnecessary interrogation over the phone before the credit card was approved. Closing the card appeared to be a problem too, as they request you to come to their far away branches during business hours to just close the credit card. Wouldn't do it over the phone or give you any tools to action it online. Finally after lots of arguments over the phone, they agree to cl...ose the card but charged $13 for a final bank check to send me the surplus amount. Again no indication over the phone that this fee would've been charged and no authorisation from my side to charge the money. <- Illegal practice? Rang them to advise that they can't do this, for which the response was - ok, we will keep it in mind. There you go, decide for yourself if you want to deal with them.
Misleading Staff & Exorbitant Fees
We met with Bendigo bank to discuss moving all of our banking over from another bank. It was a positive meeting and after requesting extensive amounts of information and documents Bendigo stated they could most definitely offer us better service, products and fees. This was certainly not the case. When our first month of fees and charges were taken from our accounts (business and personal) we were utterly shocked. The charges were just exorbitant and would have equated to us paying DOUBLE to what we paid with our previous bank. When we discusse...d this with the branch staff we faced very different attitudes from our initial meeting and were somewhat smugly informed we should have read the fine print more closely. We felt very misled by the branch staff. We left this bank as quickly as we could (but only after paying hundreds more in additional fees to do so). Please beware and don't just trust that staff are telling you the full truth or that they really have your best interest in mind when offering products and services. Although a community bank they are certainly more focus on profits than doing the right thing for customers.
Questions & Answers
It says I get paid tomorrow from Centrelink. Will my money go into my bank account tonight? And what time?
My cantrelink disability pension gets paid this Friday but is in my account Thursday , as it is a public holiday Friday will it be in any earlier?
I did my dole form at 4am this morning my payday is Friday when will I get paid
If your pay is normally in the bank Friday morning, it will go into your account Thursday at midnight, providing you have lodged your form within the centrelink timeframe and met reporting requirements
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