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Bendigo Bank

Bendigo Bank (page 2 of 13)

Branches, Online
2.1 from 256 reviews

Reviews

(41)
(22)
(17)
(19)
(157)
  • Transparency
    1.9 (36)
  • Customer Service
    1.9 (40)
  • Topics
    • General Transactions (36)
    • Business Banking (8)
    • Loan Application (8)
    • New Account (6)
    • Credit Card Application (5)
    • ATM Experience (4)

Reviewer Photos & Videos


Rhi

RhiGreater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes

Zero stars is more appropriate

published
Transparency
Customer Service
TopicGeneral Transactions

James V.

James V.

  • 6 reviews

CYBER CRIME

published

Today Bendigo Bank Cyber Crime team, saved me from an attempted fraudulent transaction, I was informed within minutes of the attempt. They are on duty 24/7 Bravo Bendigo !. In fact my 17 years with a Bedigo has been a good experience

September 20th 2019 Update: Rural banking
Have been with Bendigo since 2003, never an issue, Bendigo still has branch's with people, helpful people, but the phone banking is 24/7 so I use that mostly. Bendigo has recovered my money from a fraud once, and recently stopped an online attempt in progress, their fraud team is there 24/7 wonderful people, and when my account was locked to protect it, they organised for me to get money when needed.

Transparency
Customer Service
TopicGeneral Transactions
John

JohnVictoria

  • 4 reviews

Ats are just going......going......gone

published

Looks like the Bendigo bank has big bank syndrome; how to rip off more customers and give less service.
Slowly all the Bendigo bank Atms are going out of shopping centers. Sure they have kept the ones at the banks, but trying to park near a bank!!!!!???? Most BIG BANKS have banks in shopping centers, and have atms everywhere. After being with the Bendigo for years.....I feel let down big time. I am looking for a decent smaller bank.

TopicATM Experience
Disco Devil

Disco Devil

  • 2 reviews

Huge wait time on phone, and loads of fees attached to accounts.

published

Sitting on hold for over 30 min, plus loads of fees on my accounts. There are other banks doing it better.
They also don't offer any reward scheme's for flying or anything else.

TopicGeneral Transactions

Tashy T.

Tashy T.Greater Melbourne (Metropolitan), VIC

  • 7 reviews
  • 3 likes

Ridiculous

published

I don't want to give this bank 1 star. This bank has taken out so much fees that it leaves me broke. There is not a strong enough word to describe the feeling of looking into your bank account and discovering the bank has taken fees for something. Not small fees either. I am so fed up with this bank and it's rude customer service. The face to face customer service has been extremely rude, not on one occasion either. Have changed since that ignorant experience and can say I am extremely happy with my new service and customer service. Also why can't the customer describe the ugly experience they have with banks.


Time for a change

published

After 40 years with this bank and the closure on Saturdays and closure of community branches its time for me to move to one of the big 4 in protest of the recent changes.

TopicGeneral Transactions

Jname

JnameTasmania

  • 2 reviews
  • 5 likes

Bendigo probably the worst bank in Australia

published

I got scammed by a sophisticated scam artist on Gumtree and i was banking with UP (Owned by Bendigo) and so far i've had to deal with Bendigo bank for the case and no one at Bendigo has a clue what to do when something serious such as fraud happens. Branch knew nothing, case managers know nothing. No one can help me and it's all because i chose Australia's least competent bank. Stick with the big boys.

Transparency
Customer Service

Maggie

Maggie

  • 3 reviews

Not fair bendigo

published

Oh dear, watching open hours shrink, now no Saturday opening, gee why am I banking with them, can no longer pop over on Saturday nor pop in on the way home

October 28th 2019 Update: Bad service

Bendigo bank your adds say leave the big four and come to u, tell me why??? Shorter hours, opening later and closing early during week closed Saturday, queues getting longer, today 2 staff on queued out the door. And u call this good service

Transparency
Customer Service
TopicGeneral Transactions
cjoyking

cjoykingWide Bay-Burnett, QLD

  • 2 reviews

Why is it their mail

published

I’ve been with this bank a few years after taking over the morgage after a death in the family.the bank is happy for me to pay the account but I can’t check the account online. I’ve asked for regular statements to be sent one of whichI received.upon questioning the bank I was told the letters had been returned undelivered. The address was correct.

Transparency
Customer Service
TopicGeneral Transactions
tam17

tam17Rockingham

  • 2 reviews
  • 3 likes

Staff and Manager incompetent

published
Transparency
Customer Service
TopicBusiness Banking and Loan Application

Phil

PhilSouth East Queensland, QLD

  • 2 reviews
  • 3 likes

25 years of good service

published

I have had an account with Bendigo bank for 25 years, I only opened an account to get a mortgage and I had 3 other accounts with major banks. closed them all down because they could not beat bendigo for service or fees or helping when I had a problem. when I walk into other banks and see the wait times. I laugh and if im charged an what I consider an unfair fee. I talk to them and 95% of the time they withdraw the fee. Could not be happier. a great bank :) :)

TopicGeneral Transactions

jewel M.

jewel M.Sydney, NSW

  • 3 reviews
  • 2 likes

Best of the worst

published

Banks are always going to be annoying to deal with but Bendigo makes it barable. I’ve been with them for 4 years and they have never done me wrong. Customer service is always good. They seem such happy people for what I can only imagine is a rough job

Transparency
Customer Service
TopicGeneral Transactions

Bob

BobTasmania

Customer service First!

published
Transparency
Customer Service
TopicGeneral Transactions

Absolutely appalling service

published

Registered online to do a one of share trade which should have taken one day, in 4 weeks I have spoken to 7 different customer service operators who promise you the world are apologetic about the companies poor service, tell you they have put a priority on the trade, speak with their Managers and still nothing is done. From day one they do not acknowledge receipt of paperwork, do not communicate via email or phone and even when promises are made to personally follow through, nothing is communicated. Do not ever consider using this service!

Yarra

YarraGreater Melbourne (Outer), VIC

  • 2 reviews

"Community" Bank preys on its vulnerable clients

published
Transparency
Customer Service
TopicGeneral Transactions
habib

habibNorthcote

  • 2 reviews

rude customer service

published

[name removed] @ bendigo bank geelong west is rude has no customer service skills avoid this branch !! only been with this bank only 2 plus years!! not reliable! theres definitely much better options.

July 17th 2019 Update: complaints !!

With bendigo bank seems to be a waste of time in making a complaint . Firstly there seems to be conflict of interest with branch staff!! Don't respond in writing, either email or a letter. l hope lm not dealing with a corrupt organization. l suppose that would be of concern to me if that was the case.

Transparency
Customer Service
TopicGeneral Transactions

cheran l.

cheran l.

  • 3 reviews

reviews on irreponsbile lending

published

I have to say that after a phone call with Bendigo Bank this morning and speaking to a lovely lady it appears bendigo adelaide bank is looking at our concerns and trying their very best to come up with a resolution for our parents home to be released to enable their care to continue in aged care. From that phone call I am feeling confident that a resolution will be happening soon and I look forward to confirming the banks support and care in this matter

Transparency
Customer Service

TRACEY B.

TRACEY B.South East Queensland, QLD

Irresponsible Lending and Financial Elder Abuse - Why does Bendigo Bank allow full pensioners to become guarantors .

published
Transparency
Customer Service
TopicLoan Application

cheran l.

cheran l.

  • 3 reviews

Responsible lending, ethical and moral obligations

published

Further to a review i wrote the update is Bendigo Adelaide Bank is investigating. We are hoping for a favourable resolution. We will know by the 2nd July. So will keep posted


Bendigo Bank @ Nanango - Code of Practice - Irresponsible lending

published

I would like to know and receive a copy of the Manager’s process on managing irresponsible lending. I want to know do any checks or due diligence occur when lending large amounts of money against a property owned by an 80yr old man with no income, is on a pension and has been of ill health for over 10yrs?!

Transparency
Customer Service
TopicLoan Application

Page 2 of 13

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Questions & Answers

Melc

Melcasked

How Long does a transfer from bendigo to westpac take

1 answer
Michael C.
Michael C.

If sent before 7pm three working days from day U send it if sent after 7pm add a extra day I think


Wally

Wallyasked

So I’ve transferred a payment from my westpac account to bending bank via osko payment..how long does this take to go thru to the account?
I done it after 11pm

2 answers
Michael C.
Michael C.

Ring customer service from Westpac bank since they should of sent it same day it's West pac bank U need to ask since that is where U sent it from

Michael C.
Michael C.

Also Bendigo bank processing cut off time is 7pm


Linda-louise A.

Linda-louise A.asked

do you process payments over the weekend

2 answers
Michael C.
Michael C.

No they don't Bendigo bank only process payment duing week days not weekends or public holiday they will be processing payment on Tuesday 28th I no cause I called them today and asked

The Answer
The Answer

no


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