- Online store
No customer service … don’t Value nor respect their customers
Ordered and paid online 01/12/21
When ordering there was no notification to advise any postal or other delays, if they was the case I wouldn’t have ordered or gone directly to to the store. My order confirmation email arrived advising 7-14 day delivery. Day 14 I followed up in the morning with a email, still unanswered , evening of day 15 I reached out on Instagram, said they’d look into it, 6 hours later nothing. Myself and another customer placed a comment on their feed, they replied their website says 7-21 days, and I can cancel my order. T...
Can’t contact this supplier, no reply to emails and no live chat
No response after money was taken. Cannot get reply to emails and live chat does not work. No update at all. Will try and get credit card refund for non supply
Bendon NZ online service non existent
It is impossible to communicate with this company. They don’t answer the phone or email & the Live Chat function is dead!
I have been been buying from Bendon Online for over 6 years now. I have always had excellent service and cannot fault either their service or garments.
I placed an order on March 29 and after no updates, enquired where my order was on April 13. I was informed my order was sent to wrong person and they were waiting for it to be returned, and that the bra I ordered wasn’t in stock when the order was packed. None of this information was sent to me. They offered a refund, but in the meantime I had fully paid and was waiting for an order that was never going to arrive. Make sure you read all the reviews before ordering Bendon online, I am not the only customer to have paid for an order and not received it, then it is up to me to contact them and wait for the refund.
Underwire Very Uncomfortable
I take a size 16b bra so I'm not very big busted. I have purchased three underwire bras which look lovely but the wires go too far up the sides of the breasts making them very uncomfortable and they dig in under the arms. I wouldn't buy them again.
Terrible Customer Service and Missing Return
Order Placed March 24th. It is now May 21st and I am still waiting for an online return to be processed. Items have been sat in the returns post office since April 29th (a month ago) and now bendon customer service are suggesting they may not be there at all (despite my tracking information which I am glad I purchased). They are blaming the post office, saying that they only recieve what Aus Post give them and it sounds like they're suggesting my items may be lost, and are making no effort to chase it up and as far as I know, have not even aske...d the post office if they can confirm that my return is there. They are of course blaming COVID but like many other people, I have had much better customer service with many other stores and have shopped with many other stores during this time, without this fuss and nonsense (Delayed shipping time is understandable but saying my items are lost, and having a wait time of 2 months is not acceptable). Very unhappy and don't think that I will be getting my refund, would not recommend trying to deal with them, not worth the risk of being out of pocket at the end of the day.
Great deals, sub-par customer service
Great product range and some quality online deals, however customer service is not always the best, I've been waiting on an order for over a month now and keep being asked to review my order which hasn't arrived. I lodged this with them, they apologised and said it would be there in the next few days and it is yet to arrive. (They blamed COVID-19, however I've ordered other online products through separate companies before and after this and they've arrived)
Dont waste your time or money
Placed order 21/4/20. Still waiting on 28/4/20 that had even been sent. Dont answer phones or emails. Customer service really really bad, like there is none. First time I ordered with them and wont be repeating again. Trying to get a refund and wish I never purchased them in the first place.
Perfect fit and comfortable but it didn't even last a month & the clips on the back of the bra have come off on both sides! So disappointed in my purchase
Avoid shopping here.
I placed an online order in November (order 2522067330 for a mastectomy bra). It was too tight so I returned for a refund within Bendon’s required timeframe. It is now almost January and I still haven’t received reimbursement. I’ve sent three emails and have not received any replies.
So disappointed in their customer service and angry that my money has not been refunded.
I would not recommend shopping here.
Under wire bras are uncomfortable
Easy to navigate online and bit of a mission finding what I wanted but eventually got there and when I received my order and tried the bras on, I found the underwire is very uncomfortable (thick under wire) when a sports bra should be comfy and fits great but these ones don’t, now I know why they were on special cause the quality of these bras are crap or should I say the underwire ones are, the material is quality but as for comfort no, looks can be deceiving, they look comfy and well presented as comfy but really they ain’t, I thought I could...trust bendon as they have been around for many years but to be honest I feel let down and am not happy with the the 6 bras I brought, they are all uncomfortable, I can’t do my cardio because the wires just dig into me, I hope these don’t damaged my ribs and body. I think it’s better to go in store and try on till you find the right one.
Really not happy
Overheard a staff member say to a staff member that they need councrlling for what they have to see. That is disgusting. Elderly woman need bras and I hope to god she didn’t hear
Poor online service and declining product quality.
I bought many quality Bendon bras and knickers over the years in bricks and mortar shops. However I've had problems recently with its online store. I was emailed to be told that a set I had purchased was incomplete and I was being sent only the item in stock. I rang to instruct Bendon to cancel that purchase and they agreed - however they sent the item anyway.
On product quality, Bendon has reissued a popular bra ('Damask') under the same name but changing the fabric to a cheaper quality (from polyamide to polyester) without disclosing t...
Good products and good prices, however service is poor when they create issues.
Their online prices are good and the website is easy to navigate.
I have placed several orders with them with no issue, however on my last order I was sent the wrong item. The issue was at their end.
I had to return the item and was told they would not send out the one I ordered (and have paid for) until they receive the incorrect one back.
Given this was their error in sending me the wrong item I believe they should have sent the correct item out straight away, I should not have to wait until they have received the other one back. This is...
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|Category||Online Shops, Underwear Shops & Brands and Clothing Shops & Brands||Physical Shops, Underwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens||Womens|
|Labels Sold||Variety of Labels||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Clothing Type||Activewear, Maternity Wear and Pyjamas / Sleepwear||Activewear, Maternity Wear and Pyjamas / Sleepwear|
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