- Verified customer
No my cup of tea
I have a Bendigo Bank for a a while but did not use as interest rates were low and term deposits rate were low also - a person can do better elsewhere.
Recently I went to my local back to start using the account but found they are pushing people into phone banking. I don't do phone banking.
Apparently to use you account you have to have a phone app. You can't just do it online/internet and then there are references to electronic "tokens". I do use online banking services and some institutions send verification codes for transactions - no problem.
No sure what the future of banks on the street front is if they are pushing this kind of digital banking.
who cares about the consumers
Im 75 years old and have been a customer with the Maroochydore Branch, from not long after they opened. I guess all banks are the same
My new eftpos card hasn't arrived so I called at the Bank to inform them. Well it did arrive two days on. I contacted Bendigo Head Office to activate my card or I assumed. When I went to pay a tradesman the ATM said card not activated.
Back to my branch, a young teller rang Head Office, was assured the card was activated. Tested in the ATM not activated Head Office again, told the card had been cancelled. Let...
Today Bendigo Bank Cyber Crime team, saved me from an attempted fraudulent transaction, I was informed within minutes of the attempt. They are on duty 24/7 Bravo Bendigo !. In fact my 17 years with a Bedigo has been a good experience
September 20th 2019 Update: Rural banking
Have been with Bendigo since 2003, never an issue, Bendigo still has branch's with people, helpful people, but the phone banking is 24/7 so I use that mostly. Bendigo has recovered my money from a fraud once, and recently stopped an online attempt in progress, their fraud team is there 24/7 wonderful people, and when my account was locked to protect it, they organised for me to get money when needed.
Dreadful Service. Go elsewhere
Bank with Bendigo if you want to pay Fee’s on top of Fee’s on top of Fee’s! Terrible Customer Service, terrible processing speeds, just all round bad service. Short term customer already had enough.
Seriously go elsewhere.
- Verified customer
Not bigger than a bank, more like "worse than a bank"
Lagging way behind from other banks. No option to reset password online, nor to even register for online banking! Calling customer service to do these things is a pain, always more than 20 mins wait. Last time I was on hold for 48 minutes then they hung up! Beyond frustration!
Absolute shameful , consumers are still waiting for their money and Bendigo will not speed up payments !
Absolutely and totally disappointed ! I am STILL waiting for income payment ! Speed up payments Bendigo !! Your at fault so process consumers payments so they can eat and get medication !!! Most of us DO NOT earn enough NOT to live day by day ! I’m STILL WAITING !
Lousy new interface wreaks havoc with disability and often fails to work.
I have been a BBL customer for around 20 years, and until their recent changes to their online banking portal, I was more than happy with them. I am looking elsewhere.
I have multiple disabilities, including a sensory processing disorder. With the old interface, I had no problems using it. It was simple, clean and clear.
With the new facelift, the site is wreaking havoc with me. I am having trouble focussing on things and the information is confusing. It gives me headaches and nauseates me. I have complained to the BBL but they cannot do anyt...hing about it. They suggested I try phone banking, which I set up, but have not used as my auditory processing issues are worse than my visual ones. I am really worried I may make mistakes, given how hard it is to use the new interface. The risk of errors is far greater on phone banking, however. To make matters worse, the new interface is shockingly slow on my computer. Today, I wanted to transfer funds and pay some bills and had to log out and log back on to see if it might work. It just went around in circles for ages. It worked eventually, after a huge amount of stress and trouble.
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