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Best And Less Travel
Refund pending
No refund received from this travel agency from last 3 months. We are chasing to call them but no one is responding. Not sure whether there office is still open or its' closes.
- 4 reviews
- 3 likes
Still waiting for refund.
I had requested Best & Less travels for refund as we have cancelled our tickets and we are still waiting for refunds. Every time you talk to agent they say we are still looking into the matter. I spoke to Airlines and they advised that the refund application has not been send by agent. Best & Less travel agent don't care about customers at all. On top they are charging $300 for cancellation of tickets. We paid around $4000 for tickets. Best & Less are saying that it takes 5-6 months to get refund.
I have spoken to ACCC and they advised that ...
If you have submitted all the paperwork to Airlines then whey cant you provide me those documents. Everytime I call airlines they tell me that nothing has been submitted by agent even after giving tha...
Read moret reference number. I just called Airlines again and gave them the same reference number given by you and they cannot pull any records. So again lying to customers. I don't understand what exactly is going on with travel agent. All they give is excuses.
Dear Mr Alam,
As mentioned earlier we do not have any reason to lie to you or provide you with any false information. We have provided you with the email from Air India regarding your refund applicat...
Read moreion. In our understanding we have provided you with the complete information which we have available to us. We cannot comment upon what Air India has advised you over the phone. We have emailed you the response from Air India in which we have provided them the same reference number that we have provided you with and they have responded in the same context. We do not know what else we can provide you with to suffice your query and it is up to you what you believe.
- Verified
Fraud never book with this agent
Met the worst booking agent in sydney.
First and last time in my life .
They did not provide cheaper rates, the only thing attracted me, they were able to hold on tickets for me for 12 hours.
Bought 3 tickets worth $2900 and the flights were cancelled by Airlines.
Agent promised full refund in this case.
After waiting for an year got less than 50% refund and not entertaining any calls or emails.
They did not even bother to update in 12 months time, where as the airlines confirmed a full refund well in advance.
Be aware, i am not rewarded for my review. its truth and have facts.
Dear Ron,
Based on your review we did a thorough investigation but couldn't find exact records by name 'Ron'. To be better able to address your grievances, we request you to please share your booking...
Read more details, contact details and full name on feedback@bestandlesstravel.com.au
Dont copy and paste your pet reply for all the posts , i have already communicated you on several occasions.
Hope you recognize the emails you sent. if not my name
Dont justify yourself right here and make people fool with a copy paste response....
Dear Mr Arora,
Thank you for your email. We will investigate your case and will get back to you by maximum next week. ...
Read more Thanks and Best Regards, Team Best and Less Travel
- 2 reviews
- 3 likes
1 year still no refund. Don’t ever book from them they worse
I have booked the ticket for my parents in starting of 2020 before borders closed and 2 days before There flights india closed borders so flight was canceled by thai airlines and i asked for refund so the end up charging $200 cancellation fees per ticket and refund the other payment. Cancellation fees is above then what they have in there legal right also I didn’t cancel flight so supposed not to be charged legally. But after sending forms of refund i m still waiting for my refund until now. No one reply emails or answer calls. I will take it legally as it is not right. Will not even use them even they come back to buisness
Dear Paul,
Based on your review we did a thorough investigation but couldn't find exact records by name 'Paul'. To be better able to address your grievances, we request you to please share your booki...
Read moreng details, contact details and full name on feedback@bestandlesstravel.com.au
Jasbir singh and jasbir kaur as I already mentioned its not me my parents. Now i know your reply will not be promising but i got all the emails proofs send to you and contacted several times.
Dear Paul,
Thanks for your comment. But with the name of the passengers we were unable to locate your booking details, as there are many customers with similar name. Hence we request you to please sh...
Read moreare your booking details such as reservation code or ticket number, phone number used for booking, on feedback@bestandlesstravel.com.au for us to better address your grievances.
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NEVER USE THEM
I have alot of moment that needs to be refunded and it's been 18 months. They are crooks who don't care. Do not ever use them. They are a terrible organization, who are very unprofessional.
Dear Another Unhappy Customer,
We are sorry for the inconvenience caused. Based on your review we did an investigation but obviously couldn't find any records by this name. Hence we request you to pl...
Read moreease share your contact details, booking details, and write them back to us on feedback@bestandlesstravel.com.au for us to better address your grievances. Must we mention that only pending ones are due to pandemic which too is beyond our control, as airlines and our consolidators are taking longer than usual.
- 2 reviews
- 4 likes
No update after refund application... hopeless service
I have applied for refund in April for my April travel ticket and have not heard from them since. There is no reply of any email and not contactable through phone. It is ridiculous.
Dear Aman,
Based on your review we did a thorough investigation, but couldn't find exact records by your first name. Hence we request you to please email us your contact details, booking details, on ...
Read morefeedback@bestandlesstravel.com.au for us to better address your grievances. Also must we mention, that it is very unlikely that you experienced what you have mentioned. We at Best and Less Travel are made up of diligent consultants that always step out to assist our customers. We are also available on our phone lines 1300 46 2378 from 9 AM to 9 PM Monday to Saturday.
- 3 reviews
- 1 like
Waiting too long to get refund
This is ridiculous I am waiting too long to get my refund. We booked tickets in November and sent form for refund in March. Nothing has happened so far. I don’t know how hard to do refund and I am loosing interest on money. Every time I contact Best and Less travel their response is under process. On top they charge for cancellation fee. Very poor service and very disappointed customer.
Dear Srinivas,
We are sorry for the inconvenience caused. Based on your review we did a check on your refund status and have found that your refund is still with the airlines. Please note that we wil...
Read morel refund the amount as soon as we get it from the airlines. Must we mention that we are a travel agent, that act as a facilitator between Airlines and Customers, and we whatsoever have no control on how long airlines would take for a refund process. But its not like we aren't doing anything. Our team is in touch with the airlines regarding your refund. Please note that because of this corona virus pandemic refunds are taking longer than usual. This situation of delay in refunds is with everybody. Meanwhile we request you to listen to this radio interview with AFTA - https://www.2gb.com/please-be-patient-australians-could-wait-12-months-for-holiday-refunds/
Worse Service and still waiting for refund even after 14 weeks
Good Evening, I have booked also with Best and Less Travel, and same as all I have asked to get a refund as cancellation of tickets was due to Covid -19, I applied also more than 14 weeks back but i didn't hear anything from them as they were supposed to call us or let us know what is going on. Even I know from my other friends those booked directly with Singapore airlines and they got refund already three months back, and I did receive email from Singapore for refund but I booked with Best and Less travel so i will have to go through this agen...
Read moret, even after I agree to pay $95 per ticket still I didn't get my money back, even they are not supposed to charge from us for cancellation as there were no flights because of Covid-19. They are supposed to refund full or what they have promised, this is not a service anyone expecting from them, let me know also if anyone who reads on behalf of Best and Less Travel this review, I will still appreciate, thanks.Dear Davinder,
We are sorry for the inconvenience caused. Refund process takes 10 to 12 weeks of time, but because of this coronavirus situation it is taking longer than usual. But be assured, that w...
Read moree have forwarded your query to the refunds team and they will connect back with you shortly within 2 working days to update you about your refund status.
Waiting for refund
5 months ago tickets cancelled due to covid Still no response I asked for refund or reimbursement summary which is provide to travel agents by airlines upon cancellation which was requested by travel insuranse company No cooperation at all zero star rating worst company to ever deal with
Dear Mohit,
Based on your review we did a thorough investigation, but couldn't find records by your first name. Hence we request you to please send in your Full Name, Phone Number, Reservation Code, ...
Read moreand details of your discontent, at feedback@bestandlesstravel.com.au for us to better address your grievances.Find out how Best And Less Travel compares to other Booking Services
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Best and Less Travel is the most appalling money-hungry agents I have ever dealt with.
They are shamefully asking their "valued customers" a service fee of $95 per head to obtain a refund due to travel bans put in place by the Government whilst still receiving stimulus package to keep them afloat. Taking advantage of customers during these unprecedented. They are still trying to grab profits, where most business are working assist where ever possible to reduce financial strain. DO NOT USE Best and Lee Travel services!
Dear HKruger,
We are not trying to generate any profits and we are just trying hard to keep us afloat so that we can upkeep our clients' trust in us and we can assist our valued customers with refunds and changes. ...
Read more We have reconsidered our administration fees as below. Refund charges - $95 per person instead of $175 per person Please note that our charges are legitimate and are as per our terms and conditions advised before the purchase, and we have slashed it down, only for the convenience of our customers. If we were money hungry we would have charged our full fee of $175 as many other travel businesses. We are charging our legitimate fee which we have already discounted to $95. Our services are like any other service provider in a service industry. It is worthwhile to mention that in case of a refund whatever profit earned has to be refunded too. If we don't charge our fee, we will be facing double loss, we have to currently serve our valued customers with changes or refund and we also have to refund profits earned in past months. Given the current situation it is no body's fault we all are the victims. We understand that everybody is struggling; this includes us too. We feel disappointed that you feel we should not be paid for the services we rendered to you at the time of purchase and for the time & effort we will be putting to apply your refund. We hope our response suffices your concern. Thanks & Best Regards, Team Best and Less Travel
Never ever book with Best & Less Travel
I booked my air tickets through them. Now due to COVID-19 the airlines have cancelled all flights. I tried to call them a number of time but their staff were hanging up on me. And then they started to frighten me by saying fill in the refund form before your departure date or you will be charged no show penalty. In the meantime I went to Thai Airlines office and got the tickets cancelled. I have been fed up with the way they were dealing me and now they are minting money by deducting $125 per passenger out of the refund amount. This is ridiculo...
Read moreus. Please don't trust them and book your tickets direct from the Airlines. The airlines official told me to always check with them and they will price match the tickets. This way the airlines will attend to you and refund your money in any such situation.Dear Valued Customer,
With outbreak of CoronaVirus, and its effect on the travel industry, including travel bans, flight cuts, we are overwhelmed with customer queries requesting refunds, and change....
Read more We have clearly mentioned on our website and social media channels that right now we are prioritizing customer queries that have travel within 72 hours. In fact the entire travel industry is working like that, right now, by assisting customer queries with travel within 72 hours or 48 hours. Filling of refund form, is not scare you, but it is to streamline our process.
- 2 reviews
- 1 like
Not professional and poor customer service
I booked ticket in dec2019 for trip in mid march 2020. I keep asking detail over the phone and staff did not gave any update. Finally today 11 march 2020, got the cancellation request as emirates cancelling the flights
But on refund request best and less charging me $50 per tickets. I have 5 tickets. I went to parramatta office to talk in person and manager [Name Removed] was un professional. He do not know how to deal with customers. I nicely ask to waive the fee but he refuses. Then he threatened me to go to fair trading or social media etc etc
Staff is so unprofessional
Can i have ceo email or contact detail
Now i will complain to fair trading also
Dear Adil,
First we would want to bring in your attention that these are voluntary changes you are making in your itinerary. Normally the fee associated with this is $175, but since you are our value...
Read mored customer we are happy to help you with Best and Less fee of $50. This is the maximum discount we can offer, with no possibilities of further slashes beyond. We know how frustrating the travel scene is because of Corona Virus spread, which has affected both the passengers and entire travel industry. Second, we didn't threatened you to go to Fair Trading. All we meant was, that it is your right to go to Fair Trading, if you feel we are being unjust to you. Also if you have a travel insurance for this journey, you may ask for claims from the insurer. Of all this, if you aren't still satisfied with our discounted admin fee, we will feel disappointed.
Thanks for your reply
I Have not asked to make any voluntary changes. This cancellationof tickets are from emirates airline
My tickets include the saudia arabia trip amd you know saudia banned the entry...
Dear Adil,
Voluntary in travel industry means that the passenger is vying to make changes while there is no compulsion from the airlines nor the travel agency. In this case too the flight you are tra...
Read morevelling in is operative. It is the government that has banned entry for non residents. We are nowhere to be held liable for these changes. Must we also mention that this problem is for all, and every one in the process is suffering. Hence the admin fee will apply, and we have already discounted the fee up to max.Find out how Best And Less Travel compares to other Booking Services
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Best and Less (name itself speaks)
I would like to Thanks the whole team to getting in touch with me. Special thanks to Sameeha who have taken care of the ticket really well finally. I have been booking all my tickets with them and in future will continue to do that.
Dear Jaswinder,
We are very sorry for all the inconvenience caused, and thankful for being a regular with us. Based on your review, we have started a thorough investigation, to address your disconten...
Read moret. If there is anything else you want to convey, please write back to us at feedback@bestandlesstravel.com.au and we will try the best to resolve it to your satisfaction.
Lack of knowledge and integrity
We have a booking in Jan 2020 completed by Rachna. Soon after booking was completed, airline changed the 5h layover to 19 hours... ever since I am struggling to get a stop over even when airline is running the promotion. Now another person Ayushi has been giving misleading information on email and loosing chance to get a stopover. Anyone called manager is also not coming over the phone.
Dear Rits,
Based on your review, we have started a thorough investigation, and we'll soon come up with an update. If there is anything else you want to convey, please write back to us at feedback@bes...
Read moretandlesstravel.com.au and we will try to resolve it to your satisfaction.
- 9 reviews
- 7 likes
Bad customer service over the phone
Today I tried to contact Best and Less to get a ticket to India. In between my conversation, the Best and Less staff said he has another call and asked me to wait. After a while he came back and said they are busy. Before even I completed my words he just hung up on me! It is a very rude and unprofessional manners!! They dont know the basic customer service in Australia.
Dear Nash,
Based on your review, we did a thorough investigation at our end but couldn't find any records by your name. Hence we couldn't find much about your grievances. Must we mention that we have...
Read more highly trained customer service professionals that are highly unlikely to act as you mentioned.Questions & Answers
Hi, I send all my request refunds form still waiting for my refunds due of all my relatives are pensioners they need the refund. I am still waiting for your reply about my refund could you please check one of my relatives died and need the urgent refund money back they could not travel yet so they need the refund back to us.
booking numbers are 623062 QDRAQN AND EMYEYT Please respond we need the money due of we could not travel at this time. thanking you advance Rose
My Ref.no CR 411051 , I cancelled my tickets On 20th April I haven’t got refund
I called Singapore Airlines they said they refunded on 2nd July ,and sent a proof of refund evidence copy almost one month gone how long will take time to transfer money from your account to my Account
you wont get any reply except a prepared script . i have even waiting more than 14 weeks. Just hope for your money. As stated before they are Rippers
I see lot of poor review and Best and Less have been serving the same answers to everyone for the past 5 months. Yet again my wife called you office yesterday, to our surprise your customer service personal who answered lacks "Customer Services", poor choice of words, lack of respect to elderly clients, narrating generic statement with no empathy for loses people have incurred. Honestly, how do you guys sleep at night !
Please train your staff to be more respectful to those who call and show empathy for losses, why don't you ask your team members to read all the review and learn. Remember COVID will not last long, but you image in the industry will... Your 20 years of credible brand image is going into gutter by your action and poor staff and your still hellbent on your unsubstantiated refund or change fees...
Why can't you bring your fees down ! Or open a Charity so we can donate the money to your bosses and we claim our loss as tax write-off !!!! I am sure you will be doing the same correct !
Dear Amar,
We are sorry for the inconvenience caused, but we at Best and Less Travel doesn't represent what you have mentioned. Based on your review we did a thorough investigation but couldn't find ...
Read moreany records by your first name. Hence we request you to share your details such as Phone Number, full name, and reservation code, at feedback@bestandlesstravel.com.au for us to better address your grievances.
Hi There, I think I mentioned it was not me but my wife that was very badly and poorly treated by you office. All I am asking is not a special treatment for one but to reduce your fee for all. Everyon...
Read moree is in a similar situation and I see you have a standard response to all. NO, I don't need any secret deal, but be open and frank and announce to everyone on a public form that you are going to reduce your refund and rebooking fee.. what are you going to do with my name and number ?? call me and abuse me ... my poor wife saved money to travel and unfortunately Singapore airlines had to cancel the ticket, but you greedy lot had to charge a refund fee $95 citing COVID ... and I read you have been doing the same for all your customers.. WHY ? when Government is going to pay wages to your staff and you have to ensure you are doing the right thing to you customers ... REFUND the money and have a acceptable fee... you are entitled to a fee but reduce it and don't skim people when everyone is going through hard time..Dear Amar,
As we mentioned we couldn't find any detail of your purchase and confirmed by you that you haven't made any purchase. We are in the business for more than 22 years and we have always looked...
Get an answer from our members and Best And Less Travel representatives
Details
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Dear Mr Alam,
Read morected us. On the 10DEC20 we have sent you email stating that the due to pandemic the refund turnaround time is approximated five to six months. We have tried to explain the situation to the best we can. We do not take responsibility for delays happening at the airline's end. We have been transparent and shared the information with you. Please note that your funds are with the airline and we have no reason to not apply your refund or hold our customer's funds. Unless the airline authorises the refund application the ticket status will always show open. The ticket status is open that doesn't imply that the refund application has not been made. We have already shared refund application numbers with you. Covid-19 and its impact on the travel industry is beyond our control, we cannot force airlines to process refunds as fast as normal times. Your money is with the airline and in no way we have cheated you. We understand the delays are frustrating for our valued customers so is for us too. We want our valued customers' money to be refunded as soon as possible but we have to rely upon the airline's refund process and its course. Please note that the travel industry wasn't made to go in reverse. With our maximum discounted fee we are just trying to cover our cost and we are not making any profit, Please note we have to refund the profit made at the time of purchase and we also have to support our current operations to assist our valued customers with their refunds. As mentioned earlier we do not have any reason to cause delays to applying refunds for our customers or hold their funds. We assure you that as soon as we receive the funds from the airline we will refund it to you. Meanwhile, should you have any further query please contact us.Thank you for being our long standing customer.
We have investigated and we have found that we have communicated the delays and the refund process to you on every occasion you have conta...