The management only wants to grab money and doesn't want to pay back when airlines are giving full refunds. They don't even follow their own terms and conditions. Horrified by my experience. Constant calls, emails and waiting. No one calls back. Its been 6 months since I have been begging them to process my refund. Don't ever use this agent even if they are last ones in the universe!
No one answers your calls, after waiting for more than 40 minutes they just hang up ! VERY BAD SERVICE
As of 30 Nov 2021 No one answers your calls, after waiting for more than 40 minutes they just hang up ! VERY BAD SERVICE.
Several email addresses of their representative bounce back who had served customers in past.
e.g: [Names Removed]
Best&LesTravel not recommended.
Still waiting for refund.
I had requested Best & Less travels for refund as we have cancelled our tickets and we are still waiting for refunds. Every time you talk to agent they say we are still looking into the matter. I spoke to Airlines and they advised that the refund application has not been send by agent. Best & Less travel agent don't care about customers at all. On top they are charging $300 for cancellation of tickets. We paid around $4000 for tickets. Best & Less are saying that it takes 5-6 months to get refund.
I have spoken to ACCC and they advised that ...
Fraud never book with this agent
Met the worst booking agent in sydney.
First and last time in my life .
They did not provide cheaper rates, the only thing attracted me, they were able to hold on tickets for me for 12 hours.
Bought 3 tickets worth $2900 and the flights were cancelled by Airlines.
Agent promised full refund in this case.
After waiting for an year got less than 50% refund and not entertaining any calls or emails.
They did not even bother to update in 12 months time, where as the airlines confirmed a full refund well in advance.
Be aware, i am not rewarded for my review. its truth and have facts.
1 year still no refund. Don’t ever book from them they worse
I have booked the ticket for my parents in starting of 2020 before borders closed and 2 days before There flights india closed borders so flight was canceled by thai airlines and i asked for refund so the end up charging $200 cancellation fees per ticket and refund the other payment. Cancellation fees is above then what they have in there legal right also I didn’t cancel flight so supposed not to be charged legally. But after sending forms of refund i m still waiting for my refund until now. No one reply emails or answer calls. I will take it legally as it is not right. Will not even use them even they come back to buisness
No update after refund application... hopeless service
I have applied for refund in April for my April travel ticket and have not heard from them since. There is no reply of any email and not contactable through phone. It is ridiculous.
Waiting too long to get refund
This is ridiculous I am waiting too long to get my refund. We booked tickets in November and sent form for refund in March. Nothing has happened so far. I don’t know how hard to do refund and I am loosing interest on money. Every time I contact Best and Less travel their response is under process. On top they charge for cancellation fee. Very poor service and very disappointed customer.
Worse Service and still waiting for refund even after 14 weeks
Good Evening, I have booked also with Best and Less Travel, and same as all I have asked to get a refund as cancellation of tickets was due to Covid -19, I applied also more than 14 weeks back but i didn't hear anything from them as they were supposed to call us or let us know what is going on. Even I know from my other friends those booked directly with Singapore airlines and they got refund already three months back, and I did receive email from Singapore for refund but I booked with Best and Less travel so i will have to go through this agen...t, even after I agree to pay $95 per ticket still I didn't get my money back, even they are not supposed to charge from us for cancellation as there were no flights because of Covid-19. They are supposed to refund full or what they have promised, this is not a service anyone expecting from them, let me know also if anyone who reads on behalf of Best and Less Travel this review, I will still appreciate, thanks.
Admin charges on full refund SIA
As like many many other people who booked from them . I have been charged 95AUD each person for cancellation due to COVID. Airlines have waived all charges whatsoever but Best and less needs Admin charges for that. I have booked through them from last 3 years but this rip off is outrageous. I hope this stops
Request for Refund not fully but atleast 1200$ or extend the travel Vouche
During this covid 19 issue. My tickets had to be cancelled and i was requesting a refund or extension of the travel voucher.Request your assistance. As we are jobless and need money to sustain request you to look into either one of these options.
Best and Less Travel is the most appalling money-hungry agents I have ever dealt with.
They are shamefully asking their "valued customers" a service fee of $95 per head to obtain a refund due to travel bans put in place by the Government whilst still receiving stimulus package to keep them afloat. Taking advantage of customers during these unprecedented. They are still trying to grab profits, where most business are working assist where ever possible to reduce financial strain. DO NOT USE Best and Lee Travel services!
Never ever book with Best & Less Travel
I booked my air tickets through them. Now due to COVID-19 the airlines have cancelled all flights. I tried to call them a number of time but their staff were hanging up on me. And then they started to frighten me by saying fill in the refund form before your departure date or you will be charged no show penalty. In the meantime I went to Thai Airlines office and got the tickets cancelled. I have been fed up with the way they were dealing me and now they are minting money by deducting $125 per passenger out of the refund amount. This is ridiculo...us. Please don't trust them and book your tickets direct from the Airlines. The airlines official told me to always check with them and they will price match the tickets. This way the airlines will attend to you and refund your money in any such situation.
Booked a ticket through them which got cancelled due to covid-19. Called them up for a refund which turned out to be a hassle. I booked my ticket through them and it’s their duty to call the airlines and find out the policy. Instead the agent was so unprofessional and rude and Infact she asked me to call up the airlines and find out , when I asked her to do the same she refused saying she will have to wait. After 2&1/2 hours of on call I got the airlines to mention refund on my reservation. The “unprofessional travels” charged $125 to process my refund. Never booking ticket with them again! Very very unprofessional.
Not professional and poor customer service
I booked ticket in dec2019 for trip in mid march 2020. I keep asking detail over the phone and staff did not gave any update. Finally today 11 march 2020, got the cancellation request as emirates cancelling the flights
But on refund request best and less charging me $50 per tickets. I have 5 tickets. I went to parramatta office to talk in person and manager [Name Removed] was un professional. He do not know how to deal with customers. I nicely ask to waive the fee but he refuses. Then he threatened me to go to fair trading or social media etc etc
Staff is so unprofessional
Can i have ceo email or contact detail
Now i will complain to fair trading also
Questions & Answers
Hi, I send all my request refunds form still waiting for my refunds due of all my relatives are pensioners they need the refund. I am still waiting for your reply about my refund could you please check one of my relatives died and need the urgent refund money back they could not travel yet so they need the refund back to us.
booking numbers are 623062 QDRAQN AND EMYEYT Please respond we need the money due of we could not travel at this time. thanking you advance Rose
My Ref.no CR 411051 , I cancelled my tickets On 20th April I haven’t got refund
I called Singapore Airlines they said they refunded on 2nd July ,and sent a proof of refund evidence copy almost one month gone how long will take time to transfer money from your account to my Account
you wont get any reply except a prepared script . i have even waiting more than 14 weeks. Just hope for your money. As stated before they are Rippers
I see lot of poor review and Best and Less have been serving the same answers to everyone for the past 5 months. Yet again my wife called you office yesterday, to our surprise your customer service personal who answered lacks "Customer Services", poor choice of words, lack of respect to elderly clients, narrating generic statement with no empathy for loses people have incurred. Honestly, how do you guys sleep at night !
Please train your staff to be more respectful to those who call and show empathy for losses, why don't you ask your team members to read all the review and learn. Remember COVID will not last long, but you image in the industry will... Your 20 years of credible brand image is going into gutter by your action and poor staff and your still hellbent on your unsubstantiated refund or change fees...
Why can't you bring your fees down ! Or open a Charity so we can donate the money to your bosses and we claim our loss as tax write-off !!!! I am sure you will be doing the same correct !
We are sorry for the inconvenience caused, but we at Best and Less Travel doesn't represent what you have mentioned. Based on your review we did a thorough investigation but couldn't find ...any records by your first name. Hence we request you to share your details such as Phone Number, full name, and reservation code, at email@example.com for us to better address your grievances.
Hi There, I think I mentioned it was not me but my wife that was very badly and poorly treated by you office. All I am asking is not a special treatment for one but to reduce your fee for all. Everyon...e is in a similar situation and I see you have a standard response to all. NO, I don't need any secret deal, but be open and frank and announce to everyone on a public form that you are going to reduce your refund and rebooking fee.. what are you going to do with my name and number ?? call me and abuse me ... my poor wife saved money to travel and unfortunately Singapore airlines had to cancel the ticket, but you greedy lot had to charge a refund fee $95 citing COVID ... and I read you have been doing the same for all your customers.. WHY ? when Government is going to pay wages to your staff and you have to ensure you are doing the right thing to you customers ... REFUND the money and have a acceptable fee... you are entitled to a fee but reduce it and don't skim people when everyone is going through hard time..
As we mentioned we couldn't find any detail of your purchase and confirmed by you that you haven't made any purchase. We are in the business for more than 22 years and we have always looked...
Get an answer from our members and Best And Less Travel representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.