Best And Less Travel

The management only wants to grab money and doesn't want to pay back when airlines are giving full refunds. They don't even follow their own terms and conditions. Horrified by my experience. Constant calls, emails and waiting. No one calls back. Its been 6 months since I have been begging them to process my refund. Don't ever use this agent even if they are last ones in the universe!

As of 30 Nov 2021 No one answers your calls, after waiting for more than 40 minutes they just hang up ! VERY BAD SERVICE.

Several email addresses of their representative bounce back who had served customers in past.
e.g: [Names Removed]

Best&LesTravel not recommended.

I had requested Best & Less travels for refund as we have cancelled our tickets and we are still waiting for refunds. Every time you talk to agent they say we are still looking into the matter. I spoke to Airlines and they advised that the refund application has not been send by agent. Best & Less travel agent don't care about customers at all. On top they are charging $300 for cancellation of tickets. We paid around $4000 for tickets. Best & Less are saying that it takes 5-6 months to get refund.
I have spoken to ACCC and they advised that ...

Met the worst booking agent in sydney.
First and last time in my life .
They did not provide cheaper rates, the only thing attracted me, they were able to hold on tickets for me for 12 hours.

Bought 3 tickets worth $2900 and the flights were cancelled by Airlines.
Agent promised full refund in this case.
After waiting for an year got less than 50% refund and not entertaining any calls or emails.
They did not even bother to update in 12 months time, where as the airlines confirmed a full refund well in advance.

Be aware, i am not rewarded for my review. its truth and have facts.

I have booked the ticket for my parents in starting of 2020 before borders closed and 2 days before There flights india closed borders so flight was canceled by thai airlines and i asked for refund so the end up charging $200 cancellation fees per ticket and refund the other payment. Cancellation fees is above then what they have in there legal right also I didn’t cancel flight so supposed not to be charged legally. But after sending forms of refund i m still waiting for my refund until now. No one reply emails or answer calls. I will take it legally as it is not right. Will not even use them even they come back to buisness

I have applied for refund in April for my April travel ticket and have not heard from them since. There is no reply of any email and not contactable through phone. It is ridiculous.

This is ridiculous I am waiting too long to get my refund. We booked tickets in November and sent form for refund in March. Nothing has happened so far. I don’t know how hard to do refund and I am loosing interest on money. Every time I contact Best and Less travel their response is under process. On top they charge for cancellation fee. Very poor service and very disappointed customer.

Good Evening, I have booked also with Best and Less Travel, and same as all I have asked to get a refund as cancellation of tickets was due to Covid -19, I applied also more than 14 weeks back but i didn't hear anything from them as they were supposed to call us or let us know what is going on. Even I know from my other friends those booked directly with Singapore airlines and they got refund already three months back, and I did receive email from Singapore for refund but I booked with Best and Less travel so i will have to go through this agen...

As like many many other people who booked from them . I have been charged 95AUD each person for cancellation due to COVID. Airlines have waived all charges whatsoever but Best and less needs Admin charges for that. I have booked through them from last 3 years but this rip off is outrageous. I hope this stops

Hi Team,
During this covid 19 issue. My tickets had to be cancelled and i was requesting a refund or extension of the travel voucher.Request your assistance. As we are jobless and need money to sustain request you to look into either one of these options.

With regards
Sandeep.M

They are shamefully asking their "valued customers" a service fee of $95 per head to obtain a refund due to travel bans put in place by the Government whilst still receiving stimulus package to keep them afloat. Taking advantage of customers during these unprecedented. They are still trying to grab profits, where most business are working assist where ever possible to reduce financial strain. DO NOT USE Best and Lee Travel services!

I booked my air tickets through them. Now due to COVID-19 the airlines have cancelled all flights. I tried to call them a number of time but their staff were hanging up on me. And then they started to frighten me by saying fill in the refund form before your departure date or you will be charged no show penalty. In the meantime I went to Thai Airlines office and got the tickets cancelled. I have been fed up with the way they were dealing me and now they are minting money by deducting $125 per passenger out of the refund amount. This is ridiculo...

Booked a ticket through them which got cancelled due to covid-19. Called them up for a refund which turned out to be a hassle. I booked my ticket through them and it’s their duty to call the airlines and find out the policy. Instead the agent was so unprofessional and rude and Infact she asked me to call up the airlines and find out , when I asked her to do the same she refused saying she will have to wait. After 2&1/2 hours of on call I got the airlines to mention refund on my reservation. The “unprofessional travels” charged $125 to process my refund. Never booking ticket with them again! Very very unprofessional.

I booked ticket in dec2019 for trip in mid march 2020. I keep asking detail over the phone and staff did not gave any update. Finally today 11 march 2020, got the cancellation request as emirates cancelling the flights
But on refund request best and less charging me $50 per tickets. I have 5 tickets. I went to parramatta office to talk in person and manager [Name Removed] was un professional. He do not know how to deal with customers. I nicely ask to waive the fee but he refuses. Then he threatened me to go to fair trading or social media etc etc
Staff is so unprofessional
Can i have ceo email or contact detail
Now i will complain to fair trading also