1 photo
Best Pet

Best Pet

2.1 from 32 reviews · View Statistics

Reviews

2.1

32 reviews
  • Product Quality
    2.5 (23)
  • Return Claim MadeYes (4) · No (23)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Gayle H.
Gayle H.Sydney Surrounds, NSW

Very very happy..just what I ordered.

published

What a lovely surprise, I didn’t expect my delivery to arrive so quickly.
I ordered a light grey soft medium sized dogs bed.
It is beautiful, exactly what I ordered.
Thank you,
Gayle

Incentivised ReviewNo
From The Gong
From The GongIllawarra, NSW
  • 8 reviews
  • 7 likes
  • Verified

Boot liner serves its purpose

published

Liner serves its purpose but the quality is not as expected as the product is thin, it doesn’t have the thickness of the soft cotton padding that is shown in the advertised photo that gives the impression of the liner being slightly padded. The liner is that thin that I doubt there is anything else but the water resistant paw-print fabric on top and the non-slip net fabric on the bottom. Paid the sale price of $49 sale which I feel is reasonable, however I would not be happy if I had paid the full price of $79. Shipping time - it arrived much earlier than expected.

  • Thumbnail
  • Thumbnail
  • Thumbnail
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Other Pet Shops

 
 

0.0
(1,234)
Pip
PipSouth East Queensland, QLD

Do Not Buy

published

I bought a camera from Bestpet 6 weeks ago and I have received nothing. I have tried following up with customer support (numerous emails, phone calls and messages via messenger) but I have received no replies. I now can not even track my order.
I wish that I had done my research into this company as it seems that i'm not the only customer that this is happening to.

Incentivised ReviewNo
Pet Shops

Find out how Best Pet compares to other Pet Shops

Know better, choose better.

Compare all
chanel
chanel
  • 9 reviews
  • 1 like

never got my camera

published

i ordered a dog camera on feb 6 (36 days ago) and still have no clue where it is. i wish i had read the review. pay the extra 20$ and get one from an AU company. very sad. unlikely to get a refund.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Best Pet
Support B.Best Pet
Rtaylorr
RtaylorrMelbourne

Brilliant pet bed

published

We ordered a 70cm fluffy pet bed for our beagle from Best Pet. He loves it! The customer service was excellent, with my query responded to the next day. Delivery was within the stated timeframe and I was very happy with the quality of the bed for the price I paid. I will definitely purchase again from Best Pet.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Best Pet
Support B.Best Pet

Great to hear you and your pooch had a great experience! Thankyou for the feedback.

Collie owner
Collie ownerIllawarra, NSW

Hair free boot

published

Very happy with the boot liner, we now don’t have to vacuum the boot carpet after we take our rough collie out with us it fits well, looks great and arrived within 2 weeks, it did have to come from China though.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Best Pet
Support B.Best Pet

Hi, Thankyou for your feedback we are happy to assist with a fur free boot!

Toni M
Toni MSydney, NSW
  • Verified

Quality is a little below expectations

published

I ordered the lounge covers & boot liner order #12856. I feel that for $166 the quality was a little below expectations. As other reviews here I too thought I was buying locally and only realised my items were shipped from China once ordered. This is my fault as I should have checked so I wasn’t too annoyed about this, after all most items are made in China anyway. However, I have emailed the company to query a return in line with their 30 day guarantee.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Best Pet
Support B.Best Pet
Anna
AnnaGreater Melbourne (Inner), VIC

No camera

published

I have ordered a camera from here too. I wish I had read the reviews before I ordered the camera. It has been 5 weeks now and still no camera. I have been messaging to find out where it is and I have not heard from them in the last few days. I have requested for the money to be returned as I no longer want the product I will buy it from a different place.
This is really bad. Honestly believed in the company but it is obvious that these guys are [Irrelevant Content Removed].
This is really not right that they cheat people like this.

Incentivised ReviewNo
1 comment
Best Pet
Support B.Best Pet
Other Pet Shops

 
 

0.0
(1,234)
Sarahh
SarahhGreater Melbourne (Metropolitan), VIC

Do not buy !!!

published

I brought a camera for my puppy as I thought this was an Australian company. Turns out they are in China I have been waiting for four weeks so far with no updates just says it’s in China in transit . Company website clearly states 21 days max to arrive. The company won’t return calls , blocked me on Facebook and just says no to a refund. I have contacted consumer watch dog and lucky I paid via Afterpay who are refunding my money. Also turns out it’s a bag company who Is registered to Afterpay , hand bags nothing to do with pets. My poor puppy went without . I brought one from jb hi fi and it’s great.

Incentivised ReviewNo
6 comments
Best Pet
Support B.Best Pet
Sarahh
Sarahh

Ok so shall I send this to consumer watch dog and after pay you are now agreeing to a refund?? Look at the reviews everyone is so unhappy ! Your website says maximum 21 days , refund me now then!!!

Sarahh
Sarahh

Or even better return my phone calls!! Why lie - your website makes no mention of China and it clearly says 21 days for delivery!!!! You don’t even care about the poor puppies

Pet Shops

Find out how Best Pet compares to other Pet Shops

Know better, choose better.

Compare all
Paul F.
Paul F.Perth, WA
  • 8 reviews
  • 6 likes

Terrible Website & Service!!!

published

I really wish I'd read some reviews about this website before I purchased. I bought a pet cam on their website thinking it was in Australia. I was annoyed when the tracking information came through & I found out the camera was being shipped from China! It took over 2 months to get it, had it for a couple of weeks before it packed up & became absolutely useless. I emailed the Best Pet website over a week ago & they haven't even bothered to respond. I've ended up having to buy better quality cameras through a reputable Australian company online. Do not buy from best pet, products are cheap & nasty!!!!

  • Thumbnail
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
5 comments
Best Pet
Support B.Best Pet

Hi Paul, In accordance with our 30 day guarantee you would qualify for a replacement or refund. If you have raised a query our support team will respond to you if they haven't already regarding this.

Paul F.
Paul F.
Paul F.
Paul F.

I've just noticed that you've now even changed your website to try & hide yourselves.
Absolutely pitiful business practices!!

Kim S.
Kim S.Metropolitan Adelaide, SA
  • 2 reviews

Don't waste your time

published

Absolutely terrible products and service. Took an extremely long time to arrive due to shipping from China. Now it's arrived and one item is faulty. The other item is terrible quality and my dog broke it almost immediately.
Please do not purchase from this company!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
NathR
NathRBrisbane
  • 5 reviews
  • 17 likes

Terrible drop shipping from China

published

We purchased a boot liner. Shipping was slow as it is drop shipped from China. Product was poor quality and we had to throw it away after a week of use. We have since purchased from another company.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
5 comments
Best Pet
Support B.Best Pet

Hi Nath, We are unable to find a purchase or query with your name. We guarantee the quality of our products.
Please contact us at support@bestpet.com.au for assistance.

NathR
NathR

I have sent a complaint via email which you have not bothered to respond to

Best Pet
Support B.Best Pet

Hi Nath, We have no customers queries in the queue. Please contact us at support@bestpet.com.au for assistance.

cass
cassbrisbane
  • 16 reviews
  • 10 likes

Online

published

Like stated by others, the website appears to be Australian. Instead you are buying directly from China and paying a huge markup. I am still waiting 2 months now.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Best Pet
Support B.Best Pet

Hi Cass, We would love to assist you. Please contact us at support@bestpet.com.au

Hilary
HilaryPerth, WA
  • 2 reviews
  • 1 like

Still waiting for my order to arrive

published

It's been nearly two months since my order 'departed from its original country'. I thought it was an Australian Website but everything ships from China. Have received some items but still waiting for others. Will not be using this website again, unreliable and inefficient... and I'm still waiting even though many other products from other websites arrived within days.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Best Pet
Support B.Best Pet

Hi Hilary, Our apologies for the delays with your order. Confirming all items delivered.

Other Pet Shops

 
 

0.0
(1,234)
AKK A.
AKK A.South East Queensland, QLD

Terrible quality dog bed

published

The dog bed received is nothing like the quality as the advertised product, complete false advertising! Also not purchasing from an Australian company, they are delivered from China. Do not purchase from them, waste of money.

  • Thumbnail
Product Quality
Incentivised ReviewNo
1 comment
Best Pet
Support B.Best Pet

Hi Akk, We guarantee the quality of all of our products. If there is a problem with quality you can contact support@bestpet.com.au

Pet Shops

Find out how Best Pet compares to other Pet Shops

Know better, choose better.

Compare all
Page 1 of 3

Questions & Answers

Elena
Elenaasked

Hello, I ordered the pet bed and the camera, however, I only received a bed and didn't hear anything about the camera. the order number is Order #12715, the amount I paid was $98. pease advise where is my camera?

2 answers
Sarahh
Sarahh

I wouldn’t hold your breath. I emailed them 53 times, called them about 10 no reply on what I was asking. Generic reply only. I complained to the consumer watch dog and Afterpay so Afterpay refunded my money.

Best Pet
Support B.Best Pet

Hi Elena, We have provided an update to your order via Facebook Messenger. If you have any other queries please contact us at support@bestpet.com.au

Nicole H.
Nicole H.asked

How do I activate the gps?

2 answers
Marcia M
Marcia M

Is this for a pet tracker? I have one and can’t get it working any help from you if you have worked it out would be great

Best Pet
Support B.Best Pet

Hi,
The SIM card goes in the opposite way to what you would expect. The connectors do not go in facing into the device but facing outside.
This online guide may provide better assistance:
https://www.reachfargps.com/news/industry/How_to_Use_RF_V43_4G_Pet_GPS_Tracker__757.html

Get an answer from our members and Best Pet representatives

Details

CategoryPet Shops
Visit official website

Other Pet Shops

Previous
Next
See all Pet Shops

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.