months to process a refund
We had an issue with our order however Geoff and his daughter were quick to rectify the issue. thank you
Helpful and Informative
I placed a large order with Best Price Linen from their website. Although had discovered that some items were not in stock and stuck in customs apparently. I understood this due to COVID-19 and shipping difficulties and was lucky to have put my order in when I did as shipping difficulties and manufacturer costs were about to get worse. Geoff kept me informed by telephone and was appreciative of my patience and explained the problems. I was in no rush and forcing the delay would not have improved anything. One item was clearly from a previous sh...ipment and colour and packaging wasn't the same as the other. I don't know why Geoff did that considering it was a pair and the other one could have been sold as a singular item to someone else. That, the delay due to selling stock on the website that was out of stock, cost B.P.L. one star, otherwise I was over-all happy with the buying experience under the circumstances. Decent quality too. I'd buy from again and recommend this business to others.
Return policy unclear
Sadly I did not find Geoff as wonderful as everyone else's reviews very unhappy with the after sales service I received.
I also received a phone call from him asking me to to take my negative comments off Facebook because he said they were untrue. Like another person on here I found his manner to be verging on Bullying.
I'm sure he will be pleasant as long as you don't have a complaint or want to return anything.
I ordered a bedspread form Best Price Linen and although there was a slight delay, they were in contact and very helpful. Once we sorted out the cause of the delay, the bedspread was received very quickly. The website is user friendly too. I will use them again.
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Getting a refund
Customer service for a refund on a quilt cover took a while but was eventually sorted. Take care not to open goods as once opened, quilts are assumed to be used.
The supplier was out of stock but Best Price Linen got in touch with us and explained the options. We chose to wait and got what we had ordered delivered.
Product exactly as ordered
Best Price Linen did in fact have the best price for the specific product I was looking for. Ordered and paid by Paypal however I did not receive any kind of email confirmation or despatch information. The product ordered took 8 days to arrive which I do not consider great service as the item was ex stock. I would use them again, however next time I now know the delivery timeframe and not to expect anything until the goods turn up at the door.
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