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Great product range, excellent customer service, Best prices ever and fast delivery what more could you want, Highly recommended 5 Stars Plus
Amazing service thankyou
I needed some valances urgently for work - Geoff ensured I received them on time - he always goes the extra mile - so rare. Really appreciate your amazing customer service Geoff, thankyou again, Jane
Third time back for more orders.
FANTASTIC SERVICE AND PRODUCTS. Now have made three purchases in a month, everything perfect, very fast delivery. Great company to deal with..
Highly Recommended and Excellent Customer Service
Geoff's customer service is exemplary and rare to find these days. He provided me with bathmats I had been sourcing for some time. They arrive in pristine condition. Highly recommended and will use again.
Geoff was super nice and efficient, extremely trustworthy and went the extra mile with his customer service. Thanks from NZ
Highly recommended for efficiency and product
Ordered quilt cover that needed to be dispatched and received in very short time frame due to us travelling. Geoff could not have been more helpful in sourcing and express posting going beyond great service. Product arrived promptly and was exactly as described. Will be using this site for my needs in the future.
Brilliant Range of Brands, Beautiful Quality Linen topped with Excellent Customer Service!!
Amazing Customer Service! Beautiful and wide range of top quality bedding products with excellent product knowledge. Competitive pricing. The team and especially Geoff's patient, down to earth and jovial nature while assisting me with my product questions were commendable and a most enjoyable experience. Delivery was swift. I am delighted with my Private Collection sheets and quilt cover.
Great quilt cover!
Thankyou Geoff for the great service and awesome product. Cannot rate the quality enough. Highly recommend anyone looking for Private Collection goods.
This high quality cotton bathmat is exactly as advertised, a lovely product at a great price. Very pleased, thank you so much.
months to process a refund
We had an issue with our order however Geoff and his daughter were quick to rectify the issue. thank you
Helpful and Informative
I placed a large order with Best Price Linen from their website. Although had discovered that some items were not in stock and stuck in customs apparently. I understood this due to COVID-19 and shipping difficulties and was lucky to have put my order in when I did as shipping difficulties and manufacturer costs were about to get worse. Geoff kept me informed by telephone and was appreciative of my patience and explained the problems. I was in no rush and forcing the delay would not have improved anything. One item was clearly from a previous sh...ipment and colour and packaging wasn't the same as the other. I don't know why Geoff did that considering it was a pair and the other one could have been sold as a singular item to someone else. That, the delay due to selling stock on the website that was out of stock, cost B.P.L. one star, otherwise I was over-all happy with the buying experience under the circumstances. Decent quality too. I'd buy from again and recommend this business to others.
Service was exceptional I received a follow up phone call after 2 minutes of sending a question via email so pleasant to deal with
Customer Service exceptional
I cannot stress enough the exceptional customer service provided by Geoff. I am 54 and have never been so impressed.
Great customer service and beautiful products
I have purchased items from this store many times - all positive experiences. Recently there was an issue with one of my orders. Not only did they resolve the issue straight away, but they called to follow up, more than once! Also, with COVID delaying things from China, I was informed that two dressing gowns I had ordered in a different order, would take a long time to come in. I was given the option to wait or change the colours to ones that were currently in the store. I chose to switch colours, and now my order is on its way.
I think that ...the negative reviews here about 'excuses' to do with items not arriving promptly from China are unusual. It is common knowledge that COVID has disrupted imports. And as for the service team not replying to emails/calls.... ? Over many years I have contacted this store and have ALWAYS received a prompt reply.
Great prices. Fantastic customer service.
After I ordered a quilt cover I received a phone call to advise unfortunately the quilt cover was damaged and could not be sent. Owner went out of his way to source a new one but couldn't find one. He searched his warehouse for something similar. Contact was always via phone which was brilliant as we were able to chat about what I would like as a replacement. Prices are the best.
Customer service is real. If you don't see what you want on the website give them a call and the owner will definitely help you out.
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