Waiting for a resolution
I recently purchased over $2000 worth of equipment and was charged an installation charge. I asked to speak to the installer several times but he was always to busy and I was always having to speak through a middle man. With update once a resolution has been offered and the job complete.
Cheaper than in store, Good customer service when purchasing
Lack of communication, Job not finished
Quick and easy.
Over the years I have purchased a number of items. On each occasion it has been a "no hassle" process. The last purchase was a automatic pool cleaner system that I needed that day. It was simple, pay for a courier or pick it up after work. [Personal Name Removed] went out of her way to make it happen that day.
Good stock. No hassle, next day delivery. Competitive pricing.
Cheap prices and cheaper customer service
Purchased a Zodiac Quattro from [name removed]. The product never worked properly from day 1. [name removed] had the maintenance guy come out a number of times but the best the Quattro would do was clean 1/2 the pool. Eventually they replaced it with the cheaper, previous model but we were not refunded any money. Effectively we received an old model for the price of a new one. No follow-up and no refund. Cheap prices and very cheap customer care.
Used internet to find local sources of pool suction cleaners and emailed bestpricepoolequipment.com.au only a few days before Christmas. They immediately replied with prices for eighteen choices of cleaner!! So I studied the range and short-listed three which seemed suitable and got back to Nicole with questions on each, to which she promptly gave opinion and recommended not necessarily the most expensive item.
I accepted the offer for the cleaner most suiting my requirements and expressed hope that they could arrange delivery before she cl...
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