- Best Telecom
Local and reliable
We've begun rolling out Best's services throughout our stores across Australia and we've found their service and support to be outstanding. It's really nice to talk to a local team, receive technical support where they ensure the issue is resolved and not rushing to get to the next call to meet some stupid company's KPIs. We did experience some teething issues as we added some additional technology to our environment but the support team treated us like adults and humans and ensured our expectations were met and even exceeded in some circumstan...ces. Now that COVID has come along we called the accounts team who were more than willing to offer support and assistance in parts of our business where we needed it most. This is a company that will bend over backwards to ensure you're happy with their service and retain you as a long standing customer. If these are values you're after in a company you want to do business with in the long term, I cannot recommend Best Telecom enough.
Big productivity boost
We've had a massive productivity boost since switching to NBN 100
Our business relies on almost 100% online and we've experienced virtually zero downtime in the last year since we upgraded plus speeds that make delays minor or inconsequential for download.
Faster upload would be helpful but its not a major hindrance, we can't really fathom why NBN is not same speed for up and download
BT arranged instillation in our absence and it appears to have gone seamlessly. Is reliable. We have packaged the internet with Foxtel with a price advantageWe have no hesitation in recommending it
Excellent, understanding, compassionate and personal customer service
I made contact with Best Telecom when I closed my small shop due to Covid-19. All the staff I spoke to especially Hailey my account manager have been nothing but fantastic. They have listened to my requests and dealt with them in a professional yet compassionate manner something that is very hard to come by at the moment. It is always a pleasure to speak to someone on the phone that has your correct details and actually calls you back when they say they will. I am so very appreciative of the way I have been treated during this uncertain time for everyone and commend the company for their customer service skills. Thank you
My deepest apologies on not remembering the name of the lad that helped me through an unplanned outage, I cant speak more highly on your people skills. Yourself and Sergio are an asset to the company! Thankyou for constantly updating me on what was going on it helped get through a very frustrating day running a business!
Excellent Customer Service.
Best Telecom has been my Communication Provider for the past 4.5 yrs. I recently relocated to the Gold Coast. Sergio from Best Telecom made the transition so easy & simple. Sergio has A+++++ Customer Service Skills. Best Telecom are a 100% Australian Provider that doesn’t involve an overseas call centre. I highly recommend Best Telecom for all your Communication services.
NBN delivery awesome
I recently joined Best Telecom after having had a horror story with Telstra, TPG and Optus. It’s taken them a couple of weeks to get things sorted but I now have full speed. I have also brought across my mobiles and business internet, phones and inbound number as well. Lovely to also to talk to Australians as well. A truly refreshing change!!!!
- Best Telecom
Extremely happy customer experience
I have been a customer with Best Telecom for the last 4 years and have had various services. I have had extremely positive customer service unlike the best telcos such as Telstra, and Optus.
I have always found Best Telecom to come up with solutions and while they may be challenged from the aging infer structure that has been run to the ground by Telstra. They (BT) had always provide a reliable and honest customer service experience that has ensured that I continue to renew my contracts and increase my services.
Great personal service
Being in business is never easy so much of your time is taken up with calls. Used to ring Telstra took ten calls to get the someone, and then five diversions. With BT I know the team they know my team. Thank you for the great service.
Questions & Answers
Can you guys assist me with mobile sim for when I go to New Zealand?
Absolutely, we can assist with broadband, mobile and phone services for business and home in New Zealand, please call +64-(0)800-852378 or email firstname.lastname@example.org and one of our friendly team will be only too happy to help you.
how do I change my password?
I called them yesterday and got my portal logins details which allowed me to manage all my services with them real time, really cool !!!!
We can assist with a password change over the phone once we've identified you, please call 1300-85-2378 or email email@example.com and we will call you at a time that suits you.
Is Better Telecom the same mob that run V4?
Get an answer from our members and Best Telecom representatives
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|Category||Services, Internet Service Providers and Mobile Broadband Providers||Services and Internet Service Providers||Services and Internet Service Providers||Services and Internet Service Providers|
|Standard Monthly Price||$59.00||$69.00||$89.00|
|Max Download Speed||25 Mbps||50 Mbps||100 Mbps|
|Max Upload Speed||5 Mbps||20 Mbps||40 Mbps|
|Service Type||Mobile Broadband||NBN||NBN||NBN|
|Packages Available||Bundle, Business and Standalone||Bundle, Business and Standalone||Bundle, Business and Standalone|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
|Data Allowance||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited|
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