Please be advised that Bestjet.com has gone into voluntary administration as of late December 2018.
Cancelled the booking
Bought tickets on 8/12/18 and found out two days ago from the airline company that the ticketing agency (Bestjet) had cancelled my booking. In the message from the Airline Company they mentioned that the strange email that I received from Bestjet on Sunday 23 December 2018 "was unauthorised and is under investigation by the company’s administrators".
The most informative web resource I found is https://finance.nine.com.au/2018/12/20/12/31/bestjet-budget-travel-collapse-customer-complaints with explanation what happened and what to do next.
Good luck to everyone who has suffered from bestjet getting the money back!
Everything people say is true
I booked a flight. After a death in the family (the person that we were going to visit) I had to cancel. Bestjet told me it would be refunded (minus the hefty fee, ok I accept that) within 2-3 days after the airline refunded them. After getting all the other portions of the trip refunded via Orbitz and Thai air, I checked with the one I booked through bestjet (qantas). Yes, they’d already refunded the money. I contacted bestjet twice via email and got no response and no refund. I have now made a complaint both to the Aaac and also to my credit ...card company. I am not sure about the aaac but I just want them to have the complaint in their hands. The credit card company looks like they will refund the money. A note for people who can only get part of the money refunded, check with the credit card company that you booked the tickets with as they may have trip insurance refunding you the rest. I will NEVER book a flight through bestjet again and will pay that little more to have a refund without the hassle if necessary. I have already booked my next holiday with someone else. Sorry bestjet you lost my business and hopefully everyone else who reads this too.
When I first read the email from Bestjet I thought it was a hoax. I did a quick online search and realised the horrible truth. I booked my flight with SIngapore Airlines to the UK in early October. I emailed their customer service and received an email saying my ticket is still valid. It will be a nervous time until I’m on the flight in June. I really feel for those poor people who had their money taken when the company knew it was going bankrupt. This was my first and last experience with Skyscanner, next time I’ll buy direct from the Airline.
We booked in September with them luckily our ticket was paid for and has been confirmed with Thai Airways and are due to fly in April 2019.
I just got off the phone with Thai Airways and they said that we have no problem as we booked with the old owners of bestjet, as they received an email from the administrators. All airlines should have received the same email. I suggest you contact your airlines again.
All recent bookings are the problem.
The lesson is to book through a travel agent as we will do for all trips we go on from now on.
Feel very sorry for the innocent people caught up in this mess and hope you can get your money back.
Dodgy company, finally in liquidation, but at what cost?
Bought tickets on 14 Nov, paid, got booking confirmation from emirates. Today (23 Dec) tried online check in, had problems, called emirates only to be told the booking was never ticketed and was cancelled on 21 Nov!
The company went into liquidation on 20 Dec, but those cancellations were done far before that. This shows the company management intentions very clear!
This is not a company going bust, this is fraud! Continued after ownership changed on 5 Nov.. I wonder how such a company was allowed to operate after that many issues.
Bestjet and virgin Australia
I too booked with BestJet back in November. We had no problems with getting our E-Tickets from them and our flights were confirmed by Virgin Australia. This week I went onto the Virgin Australia website to pick our seats to find out our booking had disappeared from the Virgin Australia website. I contacted Virgin Australia and was informed that BestJet had cancelled our flights and kept our money. This is FRAUD. My problem is not only did BestJet rip myself off but Virgin Australia has done so as well. What I can't understand how a airline can ...issue a E-Ticket and confirmed a flight then let the booking agent cancel that flight and refund the booking agent for the tickets which I might add were supposed to be non refundable tickets. On the Smart Traveler web site it clearly states that if this situation occurs that the airline has honour the original booking in which Virgin Australia is refusing to do so.
I booked my tickets August 6th I received my e-ticket same day, my flight with Singapore Airline on 17 jan. I was worried about my flight I call Singapore Airline and confirmed my flights also picked my seats so I'm safe good luck every 1
Always been a rort of a company. Other than all the poor current ripped off customers, Bestjet being in administration is the best Xmas news ever! Good riddance to an absolute turd of a business with greedy selfish untrustworthy owners/operators. Now ban the wife indefinitely...like the husband was.
Bestjet cancelled our tickets
After reading that Bestjet had gone into voluntary administration I was initially not worried as their statements were that if tickets had been issued flights should be honoured. I decided to contact Virgin Australia to be told that although we had had tickets issued someone had contacted them recently to cancel the booking and had been refunded. As I definitely hadn't cancelled my booking I can only presume that Bestjet had taken it upon themselves to not only cancel my booking but keep the refunded money!!!! After reading many reviews about ...Bestjet in the last couple of days it seems that they have done this to numerous bookings. Therefore initial information regarding if ticketed our bookings would be valid, I would say that is not the case for everyone and therefore best not to presume and make sure you check with your airline direct.
Action Group for Bestjet Fiasco
There is an Action Group formed on FB for all of us that have been affected by this Fraud of Bestjet
It is a closed group so if anyone would like to join
Please send a request on Bestjet Fiasco Action Group
Bestjet collapsed and their unprofessional customer service.
I bought the ticket from bestjet on the 9th December, 18. They sent the itinerary and didn't issue the eticket. I called them but they said to me that they are going to send it soon. But they never did.
I sent email but no reply. They took the money from my account. On the 18th December, they went into voluntary administration.
I left with no confirmed ticket. Airline refused to issue the ticket to me as bestjet did not pay to them.
I applied to the bank to get refund but I do not know how long they will take to process.
Will i get my money back what i have paid for?
This is my terrible experience in my life. The government should intervene to protect its citizens from this kinds of crooks.
Lied about refund
Booked flights with Bestjet for Emirates to Rome. Emirates cancelled one flight meaning next one was 9hrs layover; this would have stuffed my itinerary from Rome. So Emirates agreed for a full refund.
I sent Bestjet a copy of my email conversation with Emirates showing the full refund and i wasn't at fault.
They charged me their processing fee of $250 each (2pax).
Bestjet told me that Emirates takes 8wks to sens them the refund. So I waited. And waited. And waited. After 2 mths I started to call them weekly.
All the time being told that it'...
I have used Bestjet many times and had some amazing deals. I had no idea they were shonky as I've recommended Bestjet to friends. I hope that most customers get their flights or money back. Thankful that I didn't have any current reservations but I very nearly did.
A bit worried
I wake up this morning with an unpleasant e mail which notify me regarding the current situation with bestjet upon receiving e mail I decided to contact the direct airline they confirmed that my ticket are booked and sent me an email to verify the information which I felt so relief hence I made the booking in early October however I still felt uneasy about the situation.
I feel for all those travellers who had their tickets cancelled.
Same as everyone else. Received e-ticket but it got cancelled without our knowledge.
Pretty much same as everyone else. We made 2 bookings. Received our etickets for first lot booked at the end of October. Called up airline and apparently it got cancelled and refunded. Our second booking at the end of November we never even received etickets for. Received the Bestjet ALERT email yesterday.... in shambles right now. Need a central location where we can all discuss how to go about this.
UPDATE: thanks for your help everyone. I've contacted my bank to request a charge back.
E-tickets got cancelled without my knowledge!!!
The booking was made on 25th of October, 2018. Had to send an email to remind them and to get it confirmed after 4 days. Got even the e-tickets. It was all paid. But recently they canceled the bookings and got the refund from airlines without notifying me. Is it not a criminal act? They have gone under liquidations is not my problem. They should either honour the ticket or refund ASAP. But, apparently they are non-reachable. They don’t exist anymore.
Paid monies did not get e ticket Airlines Cancelled.
Booked with Bestjet on 4 Dec for travel in May 2019 and paid in full by Credit Card for travel in Emirates andvtill date did not get tickets. Received an email today to cobtact airlines for non cancellation of tickets if we received e ticket. Contacted Airlines who mentioned that ticket was cancelled on 11 Dec 2018. Bestjet phones are not responding. So lodging dispute with Bank to reverse the transaction since Bestjet did not fulfill their obligations to issue ticket and committed a fraud while they were trading before they went into administration.
Bestjet liquidation airline unable to guarantee validity of booking for May 2019!
Just found out today that Bestjet under liquidation. Have flights booked with Emirates for next May. Contacted airline and they have confirmed they have my booking but feeling very uneasy about the whole situation as airline have advised that they cannot guarantee the validity of the booking. :(
Can they cancel our confirmed ticket after they have gone into liquidation??
Hi all, i confirmed with the airlines they have confirmed my ticket but also adviced that they won't be able to honour the ticket if the agent cancel them from their end in future.
So is it possible for bestjet tocancel ticket after they have gone in liquidation???
Well say goodbye to my hard early cash!! I booked back in September I even rang best jet to see if all ok, rang airline was never booked
After waiting for more then 2 weeks for my etickets this month they finally arrived only to now find out that they were cancelled by BestJet and refunded to them and the company has gone into liquidation. Everyone who has brought tickets from them, call the airline to confirm your booking is still valid. I have no idea what to do next, I didn’t pay by cc and travel insurance won’t cover it.
My Ticket cancelled by airlines
I booked my ticket through Skyscanner- bestjet. Received my eticket last week from bestjet after multiple calls to them and this morning I found out that my ticket has been cancelled and money refunded to agent without any notification to me. When I call Singapore Airlines, they say their head department is looking into the issue and they cannot provide any timelines as how long it will take or whether airlines will honour the ticket already booked?
I will be contacting my bank to see if anything is possible in regards to refund.
Contact your bank ASAP
Bestjet has gone into administration. The website is down and calls are not being answered. I am told that if your tickets have been issued, the airlines will honour them. If not contact your bank ASAP to try and get the payment reversed. The contact for the administrator is firstname.lastname@example.org
Changed flights no problem but lost half the total cost which is still better than nothing and flights already taken, but now nothing on the refunds from the changed flights. I suppose lucky but unlucky. Cannot contact them as of now.
Its only a bad experience if you have to change your flight
I love that its cheap but i HATE that you can't change flights without a massive fee. I always have to make sure i dont need flight changes. Otherwise get travel insurance to cover it.
It took me about 8 weeks to get my return flights sent to me via email, going to India in a few months.
For domestic flights or short notice flights, i usually get my tickets within the 72 hour window.
Questions & Answers
i booked ticket with bestjet.com and they cancelled my ticket as I confirmed with MAS. They said they refunded already but I no idea how they do it because I paid with Poli payments
Mate all I can say is don't buy. They withdrew money from my credit card but never paid to the Airline. Therefore, I had to rebuy another ticket from the airline. I reported to my bank for a dispute.
How l can get back my payments of ticket??
Please visit https://www.pilotpartners.com.au/notice-of-appointment-of-administrator-bestjet/ and https://www.pilotpartners.com.au/advice-to-customers-of-bestjet-travel-pty-ltd-administrators-appointed/ for further instructions.
Other option to contact your credit card provider if you paid by credit card
Hi, i have booked a flight (cathay pacific) from chennai to sydney on 28th january. Now i want to change the date of travel to either 3rd or 4 th of february. My name is Prasanthi Konduru and my booking confirmation number is RBMVMD. Can you please let me know the cost? I am trying to reach out via mobile and email email@example.com but not able to reach.
You won’t be able to get in contact with them as they have gone into administration. You will need to contact the airline directly and hope you can change dates, although it may not be possible. All the best!
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