Please be advised that Bestjet.com has gone into voluntary administration as of late December 2018.
Very crap service
Then have not refund me nearly 9 months now. They email me last month that they Are going to refund me this coming week. But still not get. Don’t book your tickets from this crap best jet site
Do not book with this company. They take your money via Skyscanner and not produce the tickets. They don't respond to emails and you cannot get through to them on the phone.
Scary but happy =)
Searched my flights with skysanner and proceed booking via bestjet website late yesterday afternoon.
(6 days to go to fly out)
Straight after I booked my flights I got an email saying "please allow up to 72 hrs to proceed your booking." I got a bit scared and I was curious about their reviews - checked it out and I freaked!
After a sleepless night, imagine not to fly from Australia to Germany to see my family after 2 years, I tried to ring bestjet this morning, but got queue position 56. Waited 35 min, ended up position 42 and gave up.
Received the wrong flight time
After booking online with BestJet for my flight from Darwin to Perth I received my booking conformation only to discover that I had been booked on the wrong flight. I had booked on the flight leaving at 14:40 but the e-ticket i received had me departing at 17:30. After calling the support number and remaining on hold for 1h 47m I finally spoke to a useless call center worker from the Philippines who claimed that the airline had changed the information. I explained to her that this could not have been the case because when i entered the booking ...reference number onto the airline website I found i had in fact been booked onto the 14:40 flight. She then said "so what is the problem then", whats the problem i asked, the e-ticket i received form BestJet had me departing 3 hours later, what if i hadn't checked the airline website, i would have not known and then I would have had to rebook in the day of the flight. They are usless!
Terrible, terrible and terrible
Booked air ticket for my whole family ( 4 people), waited for a week, no ticket, cant find a contact number m, after email, got their number and called them, you need to wait at least one hour, after call through and told my reservation, staff said yes they will book it and email me in one hour, after about two hours, i received my ticket.
i thought great. checked in the air company's website, then only found out that they took 4 persons money but only booked one ticket.
Gosh, what kind of company is this.
i hope we can still book in the same fly.
i suggest, after compare the air company fare , go and book directly from the air company than using this online agency, it kills your life.
Very poor service!! as to speak with manager if your frustrated
I booked a return flight overseas and after a week they still hadn't sent me a Ticket even after charging my bank account for the cost of the flight. I emailed them asking for a status of the eticket and they replied apologizing for delay due to high volumes.... (volumes weren't high enough to charge my bank account though they did that straight away) then after calling them and waiting over an hour on the phone, I was told it would be another 48hrs, so furious I asked to speak to a manager (I would recommend this if your having the same problem) miraculously my eTicket appeared in my email while I was on the phone.
This is my first online booking with Bestjet.After paying for my bookings for Singapore airline,I decides to check their review.In a ideal situation it should have been other way round,and to my surprise i came across with piles of bad reviews.i got very nervous,even though my first email from Bestjet mentioned about 72 hours for the etickets ie conformation,I rang them before ,there is always a long que if you call them.the guy suggest me wait for 24 to 48 hours..this time i already pressed the panic button in my head,i rang them next day,the ...lady said 24 hours,it was basically same as some other reviews and i thought i am getting scammed.I rang them again on 5th day after i paid money..and the girl checked everything with the booking team and said they have emailed me the etickets at the same time,to my surprise they indeed emailed me the etickets..I check with Singapore airline App and its already there in the trip case...so relieved....hope everything goes well during the travel...
DON'T USE SEAT SELECTION as they cannot book seats
I have made a seat booking through best jet by paying extra amount. At the airport I had to manually select the seat again. And even after re-confirming they couldn't book my seat which I lost on my way back. And they say its Airlines fault. However their seat selection fee is not refundable. Don't use bestjet
I was trying to reroute my flight so I calles the second time since the first time my initial enquiry was to cancel the flight. I spoke to a lovely and helpful lady which I totally forgot her name. I ended the call but then i changed my mind and wanted to reroute instead so i called back again and was on hold for almost an hour telling me which queue I am on. They will say which queue you are on currently but when it reaches queue less than 10 it will be disconnected. That is one of the disadvantage. Then finally i got hold of an operator name...d Paul! He was very rude and from the start of the call he already said “No” without even checking the fare conditions. Then I asked him why the lady i spoke with awhile ago was able to help me. He insisted and keep saying the same thing over again and even raises his voice at me. I asked him not to raise his voice and requested to speak to a supervisor. He placed me on hold for 2 minutes then disconnected the call. I actually read the review of bestjet before buying the ticket and there were mostly bad revies. My bad that i did not go with my guts and continue buying my ticket with them. The decision that i’ve most regretted. So hard to get hold of them abd when you do, customer service is very very rude! And to think you are paying a lot of money for the ticket. Do not go with Bestjet!
AVOID BESTJET !!!
Before I leave my scathing review on Bestjet, I did feel it was the right thing to do to message them first about the appalling service I received from Bestjet for my return flight Sydney to Bali.
However, I haven’t heard back from them which doesn’t surprise me as I had to contact them repeatedly before they finally responded to my problems in August this year (2018).
To be informed by Bestjet just one week before flying to Bali in July, that my return flight was cancelled was bad enough. But to then discover Garuda had informed Bestjet in...April ( almost 4 months earlier) about this cancellation: unforgivable! I had to ‘fight’ with Bestjet to get a return flight with another airline plus be given the same luggage allowance as Garuda, and they would not agree to meals and beverages for my return flight (with Virgin) despite this being what I paid for with my cancelled Garuda flight. I travel overseas once a year but I will never consider using Bestjet again. As an aside here, I did find a great Bestjet price for my 2019 overseas trip so I rang Flight Centre to match it, but was informed they will not and do not work with anything Bestjet has to offer due to far too many unanswered complaints (just like mine). This is enough to let all travellers know that if Flight Centre won’t deal with Bestjet, it tells us a thousand words- do not deal with Bestjet!!!
885th Terrible reviewer for Bestjet.com or rather Worstjet.com
Its a shame that such companies exist in Australia. God knows how they are surviving. As I am writing this review I still haven't got my e-ticket. I am stuck and dont know what to do. They dont reply to e-mails neither I get them on their phone. All I want you guys to know that even if you get an attractive price with these guys dont go for it. You will only have sleepless nights. Its OK if you have a good window say your travel is 2 months or 3 months away then you can think of them. I hope somebody from Federal agency is keeping an eye on these reviews and how these guys are operating.
I was a bit concerned when checked the review but my experience was not bad
I had very similar experience as dias. Booked the ticket because it’s the cheapest ($150 cheaper including amex charge otherwise $220) from skyscanner. I don’t know how they achieve this as it’s cheaper than direct airline booking. As Dias said, I received the invoice instantly but no e ticket after 72 hours. I sent an email but no response and I had to make a call the next day. I called them at 10:50am and it told me I was the 21st in the queue and I felt very dodge. In the meantime, I googled review and most were very negative especially the ...founder’s story. I was a bit concerned and thinking what I should do if they cancel my ticket or ask for more money. After 40 minutes, I was served. The CSR is pretty nice, I provided my ref no and my issue was solved after 5 minutes, I received the e ticket immediately. You know as there’re so many negative comments and their price is 10% cheaper than direct airline, I as still a bit suspicious if this is a genuine ticket. I made a call to the airline and got a confirmation. I am relieved. My case does not fit those might change or cancel their tickets because that’s always controversial as tiger airline. But if you want a cheaper ticket and won’t change it, my experience is not bad. The only negative is the line waiting queue is a bit longer than I expect but it’s a startup company.
Dont miss your flight
God help you if you miss a flight and have booked with best jet, it takes hours to contact them the call gets disconnected so hours again to contact them, then they need to review the case to calculate the fees and say they will email you and dont. Their support line closes at 5pm! and they do not contact you till next day if your lucky. Now you have to wait 1-2 days for a new flight!
No problem with our flights to Italy
We booked 3 tickets to Milan, Italy in July for travel in October. Booked online and paid $1010 each return. Got the tickets sent to us pretty much straight away. We made sure all our details were correct and the days were spot on. We booked our seats through the Etihad website with no problems at all. Everything was fine and we had a wonderful trip. I would use Bestjet again to get cheaper airfares.
Careful when you book with them
Booked flights through them and picked allocated seats at a premium cost and when it came to the flight i was given random seats. Bestjet refused to refund the cost of allocated seats saying it was non-refundable and i was put out of pocket. Be extremely careful with them.
Terrible. Misleading and incomplete information.
Very difficult and expensive. They claimed to be offering the lowest price fare but it was $300 more than the airline was charging.
Beware of hidden expensive costs
I booked a flight from Melbourne to Perth and unfortunately I made a mistake with only the month. I called to rectify and not only was I on hold for over an hour. They wanted $150 plus the difference of the cost of the airfare. So it would've been $320 additional costs. The airfare cost me just under $200. So I recommend not to use this company as he did not even attempt to assist me in any way or form for an innocent mistake that was made. I hung up in disgust and purchased I flight directly from an airline company for less than the fee that they wanted. So the lesson here is by direct maybe a tad more expensive but free adjustments if need be for innocent mistakes like made.
Do not book with this company
I booked with BestJet through Skyscanner and they were absolutely awful! My flight got cancelled and swapped for another route so that to get to the UK from Melbourne, it would have taken 5 days via South Korea.... When I attempted to complain I was told that I was only able to do so via email. I have since complained by email and have had no word from the company and nothing by way of apology. Absolutely disgraceful service.
We booked our flights 11 months ago to Europe via Thailand. Get to airport and no flight at time on our ticket. Thai Airways had cancelled flight at least a month ago and Bestjet never advised us. After being on hold an hour they told us we should have checked. We did. We called them thee days ago to asks why we couldn't check in online. They said because not possible until 24 hours before. They would not help with alternative arrangements.
Stay away from this company.
After some misgivings, awesome service in the end
This was the first time I used Bestjet. Only after paying for the ticket via the website are you advised that the issuance of the e-ticket will be within 72 hours. I am flying out in a couple of days and 72 hours was going to cut it very fine. Without an e-ticket you cannot fly. After some 36 hours I gave them a ring and after waiting for about an hour from number 37 in the queue I got through to a very helpful lady who sorted this immediately and sent me the e-ticket immediately by email. That lady gave awesome service as I had serious misgivings after having read all the negative reports in this review column.
My flight was cancelled and they did not inform me. No email, no phone call. Until two week before my travel date, I called them and waiting on the lime for more then one hour. Lucky I called them, to find out my flight was cancelled. Worse customers service. Until now I don’t know if I will be going or not because I did not receive my tickets yet. Bloody stupid agent.
Do not book with BestJet.
Booked a return flight from Sydney to London with them and they didn't inform me of a cancellation on the return journey costing me lots of money and lost time...
They just said it was my own fault for not ringing them up and checking, worst customer service.
Paid for booking. Got an email that you would receive ticket within 72 hours. 7 days already passes but didn’t receive any ticket. Sent emails but didn’t receive any reply. Tried to call and after 45 minuets wait represntative attended my call. She still asking me to wait 72 more hours to receive ticket. Seriously very bad and pathetic service. I will not recommend to anyone to book from bestjet
Hopeless - cant even do the basics
dreadful customer service, 40 minuted on hold to find I've moved 2 places in the queue. Online booking system is basic and outdated, constant errors and page refresh. Dont go near these cowboys!
Don’t trust this travel agent
Customer service line need to wait more than an hours every time, email reply need to wait for a day. Change day they will charge a big amount and change the wrong date for me. Will never book again.
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