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Bestjet.com

Bestjet.com (page 7 of 63)

1.6 from 1,254 reviews

See the Best Booking Services in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
113
4 star
53
3 star
28
2 star
29
1 star
1,031

John Cow

John Cow

  • 2 reviews
  • 1 like

Waiting 12 days now still no tickets

published

Avoid at all cost, booked tickets for the family been told 72 hours. Its 12 days now sent 3 emails no reply.
Called and waited for 1 hour no result.
Avoid at all cost


Worse Online Travel Agent - Dont Buy or use them

published

They would sell the ticket, make you pay and provide you a tax invoice then would go missing without providing you E-tickets. They said they will usually provide you with E-ticket confirmation within 72 hours but guess what they wont come back to you with in a week. You can email them 100s time but they wont reply. You can call them but you would have to wait on the queue for 3- 4 hours to be answered. Then they will say E-ticket will be issued by tonight but you wont hear from them next two days until you call them back again.
They are cheaper then any other online agent but worse with their service.

Terrible AVOID!!

published

Put on hold for nearly two hours on two separate calls. Unable to speak to anyone! 40+ people in the queue.
Calls just disconnects or went to a voicemail which was not setup? Never using them again.

Terrible

published

Really bad customer services - staff are really rude

published

I have booked the ticket and need to correct the passenger name due to the typo. I’ve been waiting for almost 2 mths and still havent received my new ticket as yet. My flight will be in 3 days time. Im still waiting for my ticket to be issued.
Could someone please let me know how to make a formal complaint to ombudsman since their company doesn’t seem to have the complaint procedure
Please try to acoid this company, they only know how to charge you money but never deliver the services.


Absolutely terrible - avoid!

published

I will never again be booking a flight with Bestjet.com - I wish I'd read these reviews before booking. A month ago we booked flights to Tasmania which had to be cancelled due to health-related reasons and the team at Bestjet.com were unhelpful at offering an alternative. A ridiculous array of emails was passed back and forth - no sympathy, consideration or advice on behalf of Bestjet.com was offered. If you do not want to be scammed - or be treated without an ounce of human compassion - then do not book with Bestjet.com.


Overall a very good experience

published

Peter H

Peter HSydney

  • Verified customer

Bestjet experience

published

We booked our family holiday of 6 people via Bestjet. We received our E ticket within 3 day of receipt.
It met all of my expectations. I would definitely book again in the future.

Louise

Louise

  • 2 reviews
  • 2 likes
  • Verified customer

Do not use Bestjet

published
1 comment
Louise
Louise

Over an hour waiting to speak to someone

published

Terrible wait times to speak to someone. These people dont cost much, honesty hire some people to answer your customers questions.

Typing this as i wait to speak to someone lol.


Unreliable travel agency

published

I reserved my flight with Bestjet and received an email telling that I will receive my ticket in 72 hours. I received my ticket after a week, when I called them, waited 1h in the queue to be answered(due to poor customer service) asking them for my ticket. 1 month after the time I reserved my ticket, I received an email telling me that my flights was changed. my connection time changed from 2h to 7h. If you want to choose an unreliable travel agent, then Bestjet is the best choice that you can make.


Caryn_p1

Caryn_p1

  • 4 reviews
  • 3 likes

Terrific experience

published

Booked flights from Brisbane>Rome>Barcelona>Brisbane for September 2019. Got our etickets and full flight itinerary in 3 days. Checked with the airlines and everything is confirmed. All in tripcase and have even received notice of a flight time change already (only a 5 minute change though). Contacted Bestjet via their Facebook page (Messenger) whilst I was making the booking and they were there to answer questions throughout the whole process. A bit stunned at so many bad reviews. Our experience has been really good.


Sean.D

Sean.D

  • 2 reviews
  • 1 like

Awful, awful and AWFUL

published

The worst and most shocking customer service ever. I will lodge a complaint with ACCC. They took my money and did not book the flight until I called up and chased them.


Ujen

UjenSydney

  • Verified customer

BUYER BEWARE !!! EXTREME CHANGE FARE - HIGHER than original ticket !!!

published

How to make a formal complaint to BestJet

published

Terrible. Don't use them!

published

We booked 3 flights to Vietnam, we made a mistake with the booking date by one day and tried immediately to rectify this. They would not help us without charging over half the cost of each of the flights.


Absolutely Dreadful

published

The tax invoice said I’d get my flight confirmation within 72 hours. Despite my calling three days in a row now and emailing I still don’t have my flight reservation. I’ve lost out on tours as I don’t have the flight confirmation and I keep telling them this! And you wait over an hour on the phone before someone picks up.


Bad Agent

Bad AgentMelbourne

  • Verified customer

Don't give my refund back!

published

They held my refund money for 4 month with their refund policy saying no more than 12 week in their confirmation email. The worst part is that they cheat their customers. They told me they still haven't receive the refund form the airline but I called the airline the staff told me they made their refund to Bestjet 6 weeks ago! I m now considering going through legal method to get my money back !!!


Muhammad Farhan

Muhammad Farhansydney

  • 2 reviews
  • Verified customer

International Tickets Booking - WORST EXPERIENCE EVER

published

I booked 5 tickets for my family for an overseas trip from Sydney to Pakistan and paid in full online on 28 Nov 18.
I received a tax invoice and for the e tickets I waited for approx. 7 days 5 working days and I did not get any response or e tickets from these unprofessional people.
I sent an email but got no response finally I have lodged a dispute claim with my credit card provider. People please save yourself from these cheaters and unprofessional people. They should be banned and penalised by Australian government.


Terrible experience. 90 minutes waiting time to contact them, 2 months waiting for my flight confirm

published

I booked my flight 6 months in advance. They will catch u because of the cheaper flights from others.
But they will give you a lot of trouble. My flight was changed 2 months before the departure time and no confirmed flight until 6 hours before my departure! 6 HOURS. Not few days before my flight. Few hours.

I had to ring the airlines myself and organise everything! Bestjet is worstjet! Very uselessssssss!!!


Page 7 of 63

Questions & Answers

Ly C.

Ly C.asked

i booked ticket with bestjet.com and they cancelled my ticket as I confirmed with MAS. They said they refunded already but I no idea how they do it because I paid with Poli payments

1 answer
Sav
Sav

Mate all I can say is don't buy. They withdrew money from my credit card but never paid to the Airline. Therefore, I had to rebuy another ticket from the airline. I reported to my bank for a dispute.


Salim A

Salim Aasked

How l can get back my payments of ticket??

1 answer
epazst
epazst

Please visit https://www.pilotpartners.com.au/notice-of-appointment-of-administrator-bestjet/ and https://www.pilotpartners.com.au/advice-to-customers-of-bestjet-travel-pty-ltd-administrators-appointed/ for further instructions.

Other option to contact your credit card provider if you paid by credit card


Prasanthi

Prasanthiasked

Hi, i have booked a flight (cathay pacific) from chennai to sydney on 28th january. Now i want to change the date of travel to either 3rd or 4 th of february. My name is Prasanthi Konduru and my booking confirmation number is RBMVMD. Can you please let me know the cost? I am trying to reach out via mobile and email support@bestjet.com but not able to reach.

1 answer
Cait S
Cait S

You won’t be able to get in contact with them as they have gone into administration. You will need to contact the airline directly and hope you can change dates, although it may not be possible. All the best!


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