Had an item that had stopped working. I emailed customer service and they were very helpful and quick with replies. I then went into store to exchange the item and it was the most easiest return I’ve had to do. Great customer service. No name was left on the email but thank you to that person and thank you to Daniel at Burnie betta!

Spent over $3000.00 on a tv that arrived with the screen broken. They refused initially to refund or replace. They now have picked up the tv and promised to refund immediately still waiting after 2 weeks nothing! STAY AWAY FROM THESE CRIMINALS.

I purchased a stand mixer online early August. 2 weeks later there was still no stock of the item so I requested a cancellation and refund. I called about 10 times in 2/3 months and been given different excuses each times. I had to apply for a transaction dispute with my bank and still waiting for a refund. Absolutely terrible experience I do not recommend this store to anyone and will never purchase from them again.

Ordered a TV from Newtone Betta Home Living - Footscray late may 2020. It arrived 29/6/2020 (I am on the Sunshine Coast Qld.). It was damaged, possibly by a fork lift. Contacted them immediately. There was a good response from originally, but now I have to chase them up. Trying to get replacment.... No luck so far.

Waiting for a response for a warranty claim, very little assistance provided. No feed back provided from the manufacturer after several email requests. Base of couch is held up by form, once the form rips you are almost sitting on the ground.
Not built to last

What a nice couple of fellas , good service and no worries when asked to take a product back and replace it , friendly and happy to do it thank you A and M

have spent $2000 in Gatton qld store, 2nd purchase was a 65inch tv, will not record preselected programs, .tells me to install usb when it is already in the tv port. sales staff fobbed me off to tcl with no customer service from store. the store will only pick up the tv if I pay a fee of $45.00. tcl have requested a video from me showing how I set up the recording using a mobile phone camera which I do not own. Gatton branch will not send anyone to me (15km) to sort out the problem. the sales rep told me to pack it up and return the tv to them...