Reviewer Photos & Videos
- Verified customer
Quality products and friendly staff
My wife and I were shopping for blinds and curtains for our new home. We went to a number of shops and we found Betta Home Furnishings as having one of the best range of blinds, curtains and pelmet. They also have friendly staff who patiently answers our questions especially mine as I have zero knowledge about blinds and curtains.
They also try their best to give you options so it can suite your budget. We would definitely recommend them and definitely come back.
Spent $250 and product never arrived
Be careful ordering on this website. I ordered a heater to be delivered at a local store and 8 days later and after two calls to both the store and head office no one could even tell me if the item has been even shipped. Both kept blaming the other and even head office could not say what was happening or if and when the product would be delivered. They tried to swap me to a cheaper item in store but at no point said the stock might be unavailable or dealer
Terrible Cstomer Service
Ordered a $3000 TV online to be delivered to Warwick store, thought I would do the right thing and support a local business as could have got the unit from Harvey Norman in another city, they happily took my money and after I chased them up was told they wouldn’t supply the unit, not couldn’t but wouldn’t ship one from Brisbane to Warwick, hurriedly rang the other retailer to find that all units had been sold in the time I was waiting for Betta Electrical to follow up my order, now still waiting for my $3000 refund and Betta Electrical don’t care. Never use betta electrical go to harvey norman in a major city, far better service.
Canon Hill Store - Below Average Customer Service - Not a Fan
I ordered a HD TV online and was informed that delivery was 3-5 days. After 5 days I heard nothing and decided to contact them. I was rudely told how poorly staffed they are and that they are all too busy to talk to me. I rang again later, this time I was told that my item was not available but they had a floor model of a smart TV available at the original price. I accepted, the TV turned up next day but without an important part..... the POWER CORD. Call them back no apology, we’ll mail it to you! Now a week and still no tv.
Worst Customer Service
Ordered and paid for a wall air-conditioner online. Then I was told there is actually none in stock and it will be a week until it arrives. Sales person Lewis Friend screenshotted the delivery times on their website and told me I should have expected 2-5 days. The 2-5 days is for delivery. They had no product to actually deliver but he tried saying it was the delivery holding up the order. I was told it would be delivered Wednesday 20th feb. I emailed and asked what time it would be delivered to be told it will be a further 2 days. They have be...en unhelpful the whole way through. Then spoke to Jordan from head office who said he would arrange a similar air conditioner to be delivered, however after several follow up calls he advised there were no air-conditioners in stock at any of their stores in Brisbane. At no stage did it state on their website that the product was not in stock. I then recieved an email from Sky the assistant manager at underwood who states because I placed the order late at night it wasnt processed until the following morning. And failed to acknowledge there wasnt any stock. They have tried to shift blame at every turn. Worst customer service. Do NOT reccommend them whatsoever. Go elsewhere.
Ordered and paid for new TV in November 18. Get call today to tell me it is not available, but will update me to newer model (which is lower spec and over $500 cheaper) for same price. Asked for full refund and told it will be done. Disappointed because I could have got what I wanted elsewhere at the time. Looks like I missed out because of going to this store.
Betta Mansfield Victoria
I just made my 11th purchase fro this store. The staff here are the best and most helpful you could ever ask for. They go out of there way to make sure you get the best price. I just purchased a large screen Samsung TV I hunted around for prices as one does. Went into me local Betta store only to find they were the most expensive. Purchased from Harvey Norman in Shepparton save $450.
- Verified customer
Betta Store Cannon Hill, 4170 QLD - Worst After Sale and Customer Service
We went to Cannon Hill Betta store on 25th November 2018 to buy a Breville Induction Hot Plat with Timer 2100w and item was not available in the store but promised to order and get the item within a week or latest by 2 weeks. We paid the money and placed the order but we didn’t hear from the store thereafter as promised.
We called them several time but didn't receive any proper update or firm answer regarding when item can be delivered. Thereafter despite of our numerous follow ups until 19th January 2019 (almost 2 months) cooker not received ...
Helpful and knowledgeable
After trying a few other stores I went to Betta Electrical. I did not really know what I wanted as my old appliances were 30 years well used and so different to what is now available. Explaining to the salesman what was needed he called over the most experienced person who went through the pros and cons of each suitable item. He made suggestions yet listened to me and spent an hour finding what was best for me. He asked my budget, my “technological abilities” and what colours and not once did he get impatient with me. Making my decision he gave generous discounts, free delivery, set up of new and removal of old appliances.
We needed a new refrigerator for a rental property .... fast! We've been long time customers of Betta Home Living and they have never disappointed us. Jason was knowledgeable and not pushy. We came for a fridge; went home with new iron, toaster and canning jars. Fridge was delivered in less than 24 hours. How good is that?
John Allan Bulk Store Betta Electrical Knox City
The staff here are ultra ultra helpful. In the last five years, with kitchen renovation, buying new products outright, and buying TV's and other electricals we could not be any happier with the service. Their knowledge is great, we had three people serving us at once, offering their opinions. Just good old fashioned service, with pricing perfect. Cheaper on same product available at other stores.
Terrible experience, ignore emails and block reviews
I ordered a black LG microwave on November 23rd, on December 3rd I emailed Betta asking where my order or tracking is. I was told, ooops we forgot to send it. After being then told they can't send it to my PO Box which I provided during checkout, and me being in the middle of a house move, I had to have it delivered to my work. 10 days later my BLACK microwave finally arrived. A whole 23 days after I actually ordered!
I opened the box which clearly stated BLACK on all 4 sides only to see a big ding on the top of the microwave, after pulling...it out my black microwave was not black, it was white... I emailed Betta in December 15th telling them that they sent the wrong colour and there was damage on the microwave. I offered a solution saying I'd be happy to keep the wrong colored and damaged microwave if they were willing to offer a partial refund instead of the hassle of them paying to have it sent back and paying to send me the correct product without damage to it. Nearly 2 weeks have passed and low and behold, my email has been ignored. I received an Email asking me to review the product on their website, so I reviewed my experience with Betta as well. What a surprise when I got an automated email back claiming my review didn't meet the guidelines. So it took 23 days to receive the wrong colored microwave with a Ding on it. After emailing them and advising this I have yet to receive a reply whatsoever and they also block negative reviews on their own site. I can promise I will never order from these muppets again and will make sure to tell everyone I know how poor Bettas service and online shopping experience is. Instead of Betta, they should be called Worsa.
- Verified customer
Betta Home Villawood strikes again
Placed through an order on the 16th December for 8 Christmas gifts, received confirmation via email that my items would be dispatched by villawood as the items were in stock there and it was my nearest store with stock.
Have had a major issue with every order and feel stupid for trying again however being 6 months later I thought it may have improved. I was wrong.
After receiving no responses to my emails and the calls not being answered after several days I get through today to be advised they will not be filling my order and referred m...e through to head office, when he looked up my history, he stated ohhh right, we are not filling your order, you need to call head office. Previous issue with villawood was very similar - https://www.productreview.com.au/p/betta-electrical.html Have emailed their head office, hope they can resolve before Christmas- will update with outcome.
Awesome prices will price match
Love my local Betta Home Living Store they are fabulous and care about their customers very much. You can purchase most electric needs here and when it comes to technology they are really helpful. Stuart the owner is bright and friendly and price matches on any product in store. Chuck is a fountain of knowledge when it comes to technology. They are a Telstra agent.
- Verified customer
Unhelpful Online Support, No Invoice Given At Purchase & Broken Product After Barely Six Months
Betta Home Living had the Opportunity a57 cheaper than over places - $270 INCLUDING SHIPPING?? I thought it was a wonderful deal!
And yet before six months was even up the phone broke. Yes, it "fell," although it more slipped out of my hand onto a dry surface. It was not a metre length fall. It was NOT on tiles or carpet. It was BARELY EVEN FIVE INCHES of a fall. If that. And yet the LCD broke.
After months of trying to work out how to contact someone about this, as the website said I needed to contact the manufacturer yet I was given no ...contact information with my purchase, I finally sent an email to general enquiries. Their response after what happened was not helpful at all. I was promptly told the warranty would not cover the phone (I had to get a loan out to cover the phone in the first place! Because I'm on a pension and I needed a decent phone that would last! Didn't get that, obviously) because it had "fell." Most warranties cover up to a metre's length fall or even cover minor slippages such as this. Safe to say I will NOT EVER be purchasing with Betta again. Not only are their warranties confusing - they have an extra year cover that you can buy although they don't make it known unless you dig through the site a bit - as well as unreasonable, their products don't seem to last or be durable as shown by THIS review and the other reviews. Granted their customer service was as helpful as it could be but Betta still has a lot of problems over all. Oppa a57 was purchased November 2017 and was a perfect phone until it broke which makes it even sadder. . DO NOT PURCHASE FROM BETTA THEY ARE NOT WORTH IT AND THEIR PRODUCTS BREAK TOO EASILY/ARE FAULTY.
Bad products stay away if you know whats good for you. I brought x3 products a fridge and dryer and a dyson vacuum cleaner firstly 6 months after financing through them via inrent. The fridge died countless of times loosing hundreds of dollars worth of food died x6-7 times before replacement was made. And 4-5 months later. Then 7 months after purchasing dyson vacuum i take filter of the ball part to find plastic had melted then the dryer well the cord caught alight nearly costing my family's lives . Proof was given of the damage caused by fire and still continued to make me pay off dryer even the carpet and lino was damages including wall, power point, clothes and my washing machine and didn't even give me so much as a replacement dryer .
Questions & Answers
It's been a while haven't received any update on my order, no communication at all, could you please help .. below is my order #1622897
Placed on 3 May 2020 6:57:06 pm AEST
It's been a while haven't received any update/ information on my order, could you please help track my order. below is my order #1622897 Placed on 3 May 2020 6:57:06 pm AEST
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