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Serious lack of communication and very poor customer service, I work in customer service and would never ever treat a customer like I was treated. I will not be back again.
Terrible customer service
The man i spoke to - his name was Alex was rude, arrogant and very short. I drove out 45minutes to buy something and he just turned me away in a matter of 30 seconds without explaining my quiery or prompting me. The was a simple solution but he did not have any patience or motivation.
Air conditioner quote
Very disappointed, communication is lacking. Overpriced quote that I thought was free & I've been sent a bill! Would not give me an itemised quote when I requested either. Quote $250 more than another company!
Avoid at all costs.
I put through an order with Betta Home Live on the 1st of February. Rang them on the 3rd to confirm they received it to which they said they had to order. Received a phone call from Luke at the Underwood store saying the stuff was ordered and I would get it on friday. I rang Thursday and spoke to Joel who said they were still waiting on parts of order. I asked if they could send out the stuff they have and he said they were going to. Friday have had no contact from them. Now today being the 10th have still not heard anything. No tracking details and my online account was removed so had to make another account.
I recommended that an elderly relative purchase a 50" TV from Betta's online division. Reason for the recommendation was that it is a recognisable and established retailer which I believed would be reliable and trustworthy. Was disgusted to later hear that my relative was told purchased item was not in stock (although was advertised in stock at time of purchase) and that there would be a 5 week wait! Furthermore they offered and convinced her to accept an ex-display model plus $50 worth of batteries (unspecified). Disgraceful! How is it appropr...iate to offer a secondhand TV as a replacement and random batteries for which my relative has no need. After I got wind of the above, contact was made with Betta... funnily enough they then had 3 new TVs in stock. Will never deal with Betta again. I dont appreciate big business false advertsing and then taking advantage of people. ... Just to make a point - If a display model has been turned on 7 days a week 10 hours a day for 6 months = 1680hrs. Perhaps equivalent to 5 years usage for my relative!
Do yourself a favour and go elsewhere
Ordered an aircon in august 2019 waited 2 weeks and still hadn't arrived, so enquired about it and was told: "Oops we forgot to send it". Waited another 2 weeks and still nothing. Enquired again and the response was "The courier keeps forgetting to take it" So more waiting and another inquiry. now I get hung up on.
Now it's January 2020 and after constant crap I've started a card chargeback with my bank.
So do yourselves a favour and just go elsewhere or walk into the store and eyeball what you want to buy.
Ordered an Apple TV to be told it would be at the store within two days, call them two days later to see what is going on and being told we don’t know when we are getting the stock in it could be a little while
Friendly, helpful and courteous service at Betta Home Living Moe
We visited Betta Home Living Moe this morning with the intent on purchasing a refrigerator. Ben, the salesperson we dealt with, was extremely helpful and very generous with his time, there was no hurrying as we looked at the various models on display. We ended up also purchasing a microwave, a kettle & toaster and also a bedhead and base and Ben gave us a really good discount. On top of this excellent service Ben also arranged to have all the items delivered the same afternoon and the bed and base were assembled by the delivery staff which was a huge bonus.
We had a very productive experience with friendly and courteous service by Ben. We highly recommend Betta Home Living in Moe.
Very happy with Betta in Moe
As I'm very time poor right now I did my research online. Phoned Moe on Thursday morning to purchase a washing machine and it was delivered Friday morning, They were also able to take my old machine away.
Impeccable service at Betta Home Living in Craigieburn, Vic.
Not a local of Craigieburn, had no idea it existed, in desperate need of a washing machine, I started ringing around to various electrical outlets. Not happy with the service, I was getting, I spoke to a friend who advised me to contact Betta Home Living in Craigieburn, which I did, they were very professional and very helpful.
Thankyou to Lib Fiore (salesperson) for all your help.
I definitely will be back and definitely will be spreading the word around.
Regards Sandra Grossi
Product great, customer service not so much
Purchased a tv online. Got an email saying that I would be notified when it was available to pick up. A week went by, heard nothing from them. Called them up, was told they would call me back. Never did. Another week went by, called again, was told they are waiting on stock and would be called back. Again, didnt receive a call back. I called every week to find out what was going on and no one could tell me anything. I didnt hound them every day, I waited seven days between each phone call. One guy I spoke to was really rude to me. Finally I got...hold of someone who looked into it after a month and was told stock wouldnt arrive for another three months so they would get back to me with a solution. Aaand they never called me back. I ended up driving the three hours into the store o find out what was going on. Got given a new tv and paid the difference in price. They have great products, but they are really bad at communication. All I wanted was to know what was happening. Not be fobbed off and not called when promised. I felt like a nuisance calling every week but I had paid a lot of money for a tv that no one could tell me where it was. It took over five weeks and was only sorted because I went in. Very frustrating.
a return of a product
What a nice couple of fellas , good service and no worries when asked to take a product back and replace it , friendly and happy to do it thank you A and M
Betta living Virginia
Ordered tv toaster kettle $2400 total . Was told max 7 days so I decided not to drive to a south side store that had stock. That was 2/10/19 its now 24/10/19 still dont have all my stock. Tv arrived almost 16 days but no communication no defence, they paid delivery on tv when I demanded it but worst service ever avoid at all cost
Disgusting Customer Service Mermaid Beach Employee Kylie
My fiance and I ordered a fridge on the 27th October, each week we have been told its been delayed and provided a different date. Each date comes and we have had to phone to ask where our fridge is, to which we are then told it will be a different date.
Today, I spoke to a woman called Kylie from Mermaid Beach, in which I was not given any other information for her employee details when I advised I wanted to complain further regarding her poor customer service. I phoned at 3:30pm today to ask where the fridge is and explain my frustration as o...
Price Match Policy
This review is particularly focused on their “Price Match Policy”.
After finding an identical item offered by The Good Guys online I sent an email through the “Contact Us” form as described on the “Price Match” page of their website.
I carefully read all the conditions which have to be met in order for the price to be matched with a verifiable competitor’s offer. I included the details of the offer an how to obtain it.
I received an email stating that this is below their purchase price and therefor will not be matched.
This ability to bail o...
Fantastic service from Sandy and Brady and the team at Betta Electrical Invermay. One little issue and they had it fixed in a flash. Your prompt response to sort this out was much appreciated.
Betta staff in shop in Moe Vic.
The staff in the Betta shop in Moe, are friendly and extremely helpful, the delivery men are pleasant and happy to put items where requested.
For electrical appliances I only shop at Betta in Moe. Vic.
Great customer service
I purchased a Cat S61 on 28th of october, Linda from the Betta home living store called me on the 29th to inform me that the handset needed to be ordered in and could take 2 weeks before I receive it, admitdly I wasn't to impress with the time frame but agreed to that and a few days later I had the phone to my surprise the customer service I received and communication was brilliant and Linda kept me up to date on progress of my order, only things I would suggest is for items that they don't stock and need to be ordered in add in the description...on your website that there maybe a 5/7 day wait for this item so there is no disappointment. And I understand about keeping costs down with postage but add a express post option for smaller items let the customer have a choice wether they want standard or express post.
Purchased a new fisher & paykel stainless steel fridge. I absolutely love the stainless steel finish, easy to wipe over and keep clean, & just as amazing inside the fridge which has beautiful glass shelving which makes the fridge look open, easy to see what's in your fridge and easy to clean. Lots of shelf space with freezer on the lower part of the fridge with clear pull out storage. Great for couples or family use. Betta have a free delivery in our area and take away your old appliance and install the new appliance with great service. We shop here for lots of our appliances.
McLaren Vale Store Is Excellent
The Staff at the McLaren Vale Store are so helpful and have always gone that extra mile for us. Would Highly Recommend them to Friends and Family as i have already done. Will definitely be back for our next purchase.
Questions & Answers
We ordered a freezer through Kunda Park Store in Sunshine Coast and we paid cash.We were told that it was going to be delivered within 5 days. 2 weeks down the line there is nothing. We lost all the meat we purchased prior to promised delivery date due no storeage space. We are now contemplating making a police report and ask for a refund. We last spoke to a guy called Jack he was very rude and a Floor manager called Liz as been telling us to wait . Poor customer service and we can’t believe that this is happening in developed country like Australia
They are advertising and selling stock that they don't have in their warehouse, as I found out. They order from the supplier and then have to wait for delivery. I eventually got my delivery 3 weeks later after contacting head office. They should tell customers if they don't have the item in stock.
It's been a while haven't received any update on my order, no communication at all, could you please help .. below is my order #1622897
Placed on 3 May 2020 6:57:06 pm AEST
It's been a while haven't received any update/ information on my order, could you please help track my order. below is my order #1622897 Placed on 3 May 2020 6:57:06 pm AEST
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