Product great, customer service not so much
Purchased a tv online. Got an email saying that I would be notified when it was available to pick up. A week went by, heard nothing from them. Called them up, was told they would call me back. Never did. Another week went by, called again, was told they are waiting on stock and would be called back. Again, didnt receive a call back. I called every week to find out what was going on and no one could tell me anything. I didnt hound them every day, I waited seven days between each phone call. One guy I spoke to was really rude to me. Finally I got...hold of someone who looked into it after a month and was told stock wouldnt arrive for another three months so they would get back to me with a solution. Aaand they never called me back. I ended up driving the three hours into the store o find out what was going on. Got given a new tv and paid the difference in price. They have great products, but they are really bad at communication. All I wanted was to know what was happening. Not be fobbed off and not called when promised. I felt like a nuisance calling every week but I had paid a lot of money for a tv that no one could tell me where it was. It took over five weeks and was only sorted because I went in. Very frustrating.
You really need to pick up your game!
I buy an Electrolux vacuum cleaner from you but constantly have a problem purchasing new bags! I today actually found myself taking in a used bag to assist in what bags need to be ordered! Please!
No wonder ppl go to Nowra for assistance. I was amazed!
I always shop local but I do need a new vacuum cleaner but with your limited stock, I will have to ask for advice elsewhere!
I'm sorry & sad to say.
I bougt this tv at betta home living griffith nsw and my tv was broken at of the box and going to return for a replacment
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Poor service and i haven't even got close to being a product yet.
(Someone finally contacted me back with some info about product and was very helpful).
I have rang the Rockingham wa store on 3 occasions now about getting an iMac 27" through certegy vip. Now i keep getting told i would receive a call on the availability on this product as they would have to order one in as none in stock. This has been 3 weeks now and I'm still no closer to getting an iMac or even getting information.
Questions & Answers
We ordered a freezer through Kunda Park Store in Sunshine Coast and we paid cash.We were told that it was going to be delivered within 5 days. 2 weeks down the line there is nothing. We lost all the meat we purchased prior to promised delivery date due no storeage space. We are now contemplating making a police report and ask for a refund. We last spoke to a guy called Jack he was very rude and a Floor manager called Liz as been telling us to wait . Poor customer service and we can’t believe that this is happening in developed country like Australia
They are advertising and selling stock that they don't have in their warehouse, as I found out. They order from the supplier and then have to wait for delivery. I eventually got my delivery 3 weeks later after contacting head office. They should tell customers if they don't have the item in stock.
It's been a while haven't received any update on my order, no communication at all, could you please help .. below is my order #1622897
Placed on 3 May 2020 6:57:06 pm AEST
It's been a while haven't received any update/ information on my order, could you please help track my order. below is my order #1622897 Placed on 3 May 2020 6:57:06 pm AEST
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