- Sign in
- Write a review
Reviewer Photos & Videos
- More
- 2 reviews
Always Save The Day
Their Website is brilliant. And if You Need Support They Get Back To You Very Politely And Quickly. Very Good Company.
- Product Quality
- Shipping
- See all answers
Most professional service
Very easy, I was looking for a specific item which I found straight away and ordered by telephone. My order was professionally taken by Alyanna and I received the items within 4 days.
- Incentivised Review No
Hi Derek,
That's awesome! I'm glad you liked our service and got your order in four days.
...
- 2 reviews
Great customer service
I ordered the wrong batteries by mistake but they have been understanding and helped me with the postage and refund process at every stage. Really happy with the response and resolution.
- Incentivised Review No
- Return Claim MadeYes
Hi Tess,
We are glad to be of help.
...
- 8 reviews
- 3 likes
Great service
After being told several times in person and online that a TomTom navigation device battery cannot be replaced I opened my device asked two suppliers if they could replace it. Only Better Batt said Yes. The new battery is now in the device charging. Due to Australia Post having some delays the battery took a while to come but Better Batt staff were amazing, tracking the shipment and advising me. Excellent service. Highly recommended.
- Shipping
- Incentivised Review No
- See all answers
Hi Dr. Will,
We are glad that you found us!
Johann
Find out how Better Batt compares to other Electronics & Computing Shops
Know better, choose better.
Awesome. Great service.
Wiiu battery not available in any store. Think twice to order from online. But Awesome service. Can check from phone as well. It is working as original. Thanks for the great service.
Keep tracking on us until the delivery arrives.
Excellent service.
- Product Quality
- Shipping
- Return Claim MadeNo
The reviewer stated that an incentive was offered for this review
Inconsistent
I have ordered a range of different batteries from Better Batt and it was my understanding that they packaged average to decent cells in their batteries and sold at a reasonable price. Recently I have realised that this isn't the case, while you may get a decent life out of some batteries, particularly the more popular Sony NPF's - I would stay away from them for anything else - of the 4 batteries of Canon and Panasonic that I have bought from them all no longer charge over a third or quarter capacity after a few dozen uses. Shop elsewhere I reckon.
- Product Quality
- Incentivised Review No
- See all answers
Hi Jospeh,
Thanks for bringing this to our attention and for being a loyal client all of these years.
...
Phone battery sales done the right way!
Great customer support that responded quickly to email inquiries, and provided detailed personal service, with courtesy follow-up to ensure customer satisfaction - you really couldn't ask for better service, top marks!
- Product Quality
- Shipping
- See all answers
Hi There,
We are glad you found us and be of service.
...
Related Articles
In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.
The best battery site. New batteries not old.
The site was easy to navigate to select the battery I needed.
The battery supplied was exactly what I needed. And they build new batteries for the application needed.
- Incentivised Review No
Hi Ray,
We are glad you found us.
...
Great service
Items arrived on time, great support was available quickly when I needed some help with setting up the items I received.
- Product Quality
- Shipping
- See all answers
Hi Brendan,
We are glad to be of help.
...
Find out how Better Batt compares to other Electronics & Computing Shops
Know better, choose better.
Awful. Just plain awful.
Putting to one side that it can be understood that supplies may be low that is still no excuse to give paying customers no notice when the backorder date gets pushed back by a month. I only found out by refreshing the website. Then after being rightfully mad about getting no information regarding my purchase, they went ahead and canceled it just as soon as they got new stock in. worst service.
- Product Quality
- Shipping
- Incentivised Review No
Hi Edmund,
Our apologies for the inconvenience caused. Please let us know your order number so we can check and help you sort this out.
Johann
The order has been fulfilled. There is not much more to be done.
That being said Johann, YOU were the one who canceled my order causing me distress. YOU were the problem. YOU are the reason I am lea...
Read moreving this review. YOU are the reason I will be telling others to buy from other companies. YOU are the reason why I myself will never buy from "better"batt again.Hi Edmund,
I apologise that I misunderstood your message. You mentioned in your email that you already purchased the battery elsewhere and our "service seems sus" because of the stock shipment delay. ...
Service
There appeared to be a delay between dispatch and my receiving the product. It was promptly dealt with and furthermore they contacted me when they received feedback that it had been delivered. Always excellent service fro Better Batt. Thank you.
- Incentivised Review No
Hi Helcyn,
That's awesome!
...
Supplied exactly what I required and price was excellent
Needed a replacement battery charged for SLR camera. New one was about $100, whereas this was $20 plus postage being on time
- Product Quality
- Incentivised Review No
- See all answers
Hi PSBY,
That's awesome!
Johann
Find out how Better Batt compares to other Electronics & Computing Shops
Know better, choose better.
- 3 reviews
A great product and great service.
Product is a good price and worked as I was expecting. Customer service was also prompt with a query I had.
- Product Quality
- Shipping
- See all answers
Hi Nicole,
We are glad to be of help.
...
- 2 reviews
Good to work through any issues
Gave lots of good detail about how to test the battery
When they saw it was a manufacturer issue they refunded with no issue
- Shipping
- Incentivised Review No
- See all answers
Hi Chris,
We are glad to be of help.
...
Problem fixed by reputable vendor
Contacted them after battery for Dell Latitude E4200 started having charging limitations at 11 months
Rep very helpful, straightforward troubleshooting process culminating in replacement
- Product Quality
- Incentivised Review No
- See all answers
Hi Peter,
We are glad to be of help.
...
Good product and great service
Huge range of batteries and the batteries fit as expected. Unfortunately I got the incorrect charger and they exchanged it without a problem. Thanks Elcana!
- Product Quality
- Shipping
- See all answers
Hi Nathan,
We are glad to be of help.
...
- 2 reviews
Superb service
Very rapid response and their explanation for the delay in supply was spot on. Received the battery one day ahead of schedule. Well done
- Product Quality
- Shipping
- See all answers
Bought two replacement laptop batteries - both dead on arrival and won't charge
I bought a replacement battery for a Sony Vaio in Sept. 2018. It took months to deliver and once it arrived, would not charge. The laptop was not able to run on that battery.
Recently I bought a laptop replacement battery for an HP Spectre. Delivery was prompt, but when the replacement battery was installed (correctly), the laptop said: "no battery detected". The same thing again. A completely dead and unusable battery.
I didn't follow up with them the first time, because the value of the replacement battery wasn't worth the effort, but have contacted them for comment this time.
Needless to say, I won't give them a third chance.
- Incentivised Review No
Deserves no stars took my money and received no product still haven't got my money returned had been a month scammers.
Deserves no stars took my money and received no product still haven't got my money returned had been a month scammers.
- Incentivised Review No
- Return Claim MadeYes
Hi Adam,
As you may have seen on our website when placing your order online, the Samsung Galaxy Note 9 battery replacement takes up to 20 days to deliver because it ships from our warehouse overseas:
...
I did contact yous and as I said clearly on your website said in stock ready to ship in green that is all people see not your side note hiding in your ad.
Also my order was on the 6th it is now the 3...
- 2 reviews
Great Customer Service
My battery warranty issue was handled in a professional & customer focused way. Thanks for looking after us Elcana & keep up the great work.
- Product Quality
- Incentivised Review No
- 2 reviews
- 1 like
Fast service
The staff answered the ohone promply and followed up with a email straight away and within 10 minutes I had a reply back The site ws easy to navigate and all products were easy to find
This is the second battery i have bought from Better bateries and their product lasts a long tome.
- Product Quality
- Shipping
- See all answers
Hi Jacko,
That's great! We are glad to be of help.
...
- 2 reviews
- 1 like
Customer service
Reliable company with good customer service. Unfortunately many companies lack this ability, Better Batt I'm happy to say have excellent communication, follow up and service.
- Product Quality
- Incentivised Review No
- See all answers
- 9 reviews
- 1 like
Low quality batteries
My replacement camera battery of 3 years does not hold a charge (5 minutes). From 2 years in it was only holding little charge. My original brand ones are still going strong 5-6 years later. One of them may even be 10 years old!
I also have another after-market battery of the same kind from a different brand, was even half the price of betterbatt (except from Europe) and it has held a charge fairly well for 5.5 years. But I'm recycling that one now too because it is showing a little bulge (DANGER!)
Also got a laptop battery from betterbatt too, but again, since 1.5-2 years after purchase, the laptop always needed to be plugged in.
- Product Quality
- Shipping
- See all answers
Hi Belle,
I've looked up your order # 50211035 and see that you ordered replacement batteries for your Lenovo IdeaPad Z510 laptop and Fujifilm X-T2 on Tue, 18 Dec 2018.
...
- 2 reviews
- Verified
Great price, you've given my bluetooth speaker years more life!
You had the best price for the batteries I needed for my several years old bluetooth speaker. When it was going to take longer than expected to arrive you offered to cancel if I wanted to, which is a great trust builder, and until it arrived you gave me very good customer service keeping me updated. The batteries were very well packaged, and genuine original parts. I'll definitely use you again. Thanks!
- Product Quality
- Shipping
- See all answers
Hi Nev,
That's great! We are glad to help.
...
Great follow up customer service.
They followed up at every step, explained the delay ( Covid!) and double checked to make sure that it arrived. The product is good too. Perfect for my headphones.
- Product Quality
- Incentivised Review No
- See all answers
Hi Steve,
That's awesome!
Johann
Extra Information
Other Electronics & Computing Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi bomber5kombi,
Read moreCheers! JohannWe are glad that you found us.
...