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Better Batt
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- 3 reviews
- 1 like
- Verified
Terrible Service
I ordered the battery I needed for my computer and ordered an ink cartridge I didn't need to get free shipment. To my amazement the ink (False HP and not as advertised) arrived and no battery . When I queried this I was advised the fine print said on Back Order. I said thats not good enough and they must let me know the plan to expedite. The next thing I get an email advising that I will get a refund , which is not what I wanted having waited over a week already
- Product Quality
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Awful. Just plain awful.
Putting to one side that it can be understood that supplies may be low that is still no excuse to give paying customers no notice when the backorder date gets pushed back by a month. I only found out by refreshing the website. Then after being rightfully mad about getting no information regarding my purchase, they went ahead and canceled it just as soon as they got new stock in. worst service.
- Product Quality
- Shipping
- Incentivised Review No
Hi Edmund,
Our apologies for the inconvenience caused. Please let us know your order number so we can check and help you sort this out.
Johann
The order has been fulfilled. There is not much more to be done.
That being said Johann, YOU were the one who canceled my order causing me distress. YOU were the problem. YOU are the reason I am lea...
Read moreving this review. YOU are the reason I will be telling others to buy from other companies. YOU are the reason why I myself will never buy from "better"batt again.Hi Edmund,
I apologise that I misunderstood your message. You mentioned in your email that you already purchased the battery elsewhere and our "service seems sus" because of the stock shipment delay. ...
Bought two replacement laptop batteries - both dead on arrival and won't charge
I bought a replacement battery for a Sony Vaio in Sept. 2018. It took months to deliver and once it arrived, would not charge. The laptop was not able to run on that battery.
Recently I bought a laptop replacement battery for an HP Spectre. Delivery was prompt, but when the replacement battery was installed (correctly), the laptop said: "no battery detected". The same thing again. A completely dead and unusable battery.
I didn't follow up with them the first time, because the value of the replacement battery wasn't worth the effort, but have contacted them for comment this time.
Needless to say, I won't give them a third chance.
- Incentivised Review No
Deserves no stars took my money and received no product still haven't got my money returned had been a month scammers.
Deserves no stars took my money and received no product still haven't got my money returned had been a month scammers.
- Incentivised Review No
- Return Claim MadeYes
Hi Adam,
As you may have seen on our website when placing your order online, the Samsung Galaxy Note 9 battery replacement takes up to 20 days to deliver because it ships from our warehouse overseas:
...
I did contact yous and as I said clearly on your website said in stock ready to ship in green that is all people see not your side note hiding in your ad.
Also my order was on the 6th it is now the 3...
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- 3 reviews
- 1 like
- Verified
Very bad experience. Still doesn't receive my order or the tracking number.
Their advertisement about delivery next business day is an absolute fake. They deliver batteries from somewhere overseas as result it takes ages. I am waiting for my battery for a month and still no tracking number or delivery.
Do not suggest anyone buy from this company.
- Product Quality
- Shipping
- Incentivised Review No
Hi Alex,
As you may have seen when placing your order online, the Dell Latitude E7480 battery replacement is on backorder:
...
- Verified
Poor customer service
Sent wrong bat 1 week later & 4 emails sent issue not resolved ,Not free returns,10$ to swap for correct battery
- Incentivised Review No
- Return Claim MadeYes
- Warranty Claim MadeNo
Hi Dave,
As discussed in support ticket # 789618258, you need the Acer Aspire ES1-411-C1WD battery replacement:
...
- 2 reviews
Misleading information on web site about delivery times
The website states, "Company located in Melbourne", "Place order before 2pm and we will dispatch your order the same day", and "Next day delivery, Australia wide", which implies that the order is shipped NATIONALLY and will arrive in a SHORT period of TIME. THIS IS ABSOLUTELY FALSE! Unfortunately, the batteries are shipped from the companies office in China, they get stuck in customs entering Australia, and take a LONG TIME TO BE DELIVERED. If I had known this information before purchasing I would have placed my order somewhere else.
Very disappointing. Still no batteries after waiting nearly 3 weeks and still counting.
DO NOT purchase from this company unless you are prepared to wait.
DO be prepared to read FALSE ADVERTISING.
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
Hi Kris,
The origin of our products should be stated on the FAQ page:
...
This order has still not been received after waiting a month. Can you please cancel and refund asap.
Hi Kris,
We can certainly arrange a return and refund for you. I see we're already discussing this with you in ticket # 655370262.
...
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Drop shipped from China
Purchased 2 smart watch batteries from them as the website leads you to believe that the item is in Australia. Even payed extra because this is what I thought. When I enquired as to why my tracking number was invalid I was told that my order was being shipped from China. If I had known that I would have purchased the batteries cheaper from AliExpress for the same delivery time. I feel ripped off.
Wont be getting any more of my money. So go elsewhere people.
- Shipping
- Incentivised Review No
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Hi Ray,
Please let me know your order number so I can check this for you.
Johann
- 2 reviews
Misleading website
Website says it is based in Australia with same day dispatch and 2-14 day delivery times.
My order took 4 days to post and it is coming from a warehouse in China with a 20 day eta and a tracking number that doesn't work....
Don't shop here unless you are happy to wait for international shipping and potentially not even receive your item.
- Shipping
- Incentivised Review No
- See all answers
Hi Scott,
As discussed in ticket # 653156386, you've opted to return your order for a full refund once it arrives because you're not happy with the delivery time. We'll monitor the delivery and make sure you are refunded in full.
...
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Unsatisfied with delivery and communication
I placed an order on 29-Sep-21 - it's now 9-Nov-21 and I still have not received my order. They are no longer replying to my emails.
- Shipping
- Incentivised Review No
- Warranty Claim MadeNo
Hi Sarah,
Your order was dispatched on 30 September and was last scanned with the courier on 7 October in Sydney. We've been following up with them since you communicated with us about the issue.
...
- 3 reviews
- 1 like
- Verified
Very Disappointed
I ordered a HP Battery but althought they sold me HP Battery, I did not receive a genunie HP battery. When I contacted them, they said they don't sell genuine but only their own brand which a compatible. They never used the wording compatible in their product listing. Battery had problems and didn't last long. Do not recommend!
- Product Quality
- Shipping
- Incentivised Review No
Hi Carrie
Please let us know your order number so we can help you sort this out.
...
- 2 reviews
- 2 likes
Shopping
They using worst shipping method. I got my battery after 20 days is Sydney
If you have extra time buy from them
- Product Quality
- Shipping
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Hi Saeed,
We deeply apologise for the delivery delay on behalf of the courier service. We shipped out your order the next day after it was placed past the dispatch cut-off.
...
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Worst Customer Experience Everrrrrrrrrr
After 2 weeks of waiting for an urgent laptop replacement I rang their customer (no)service. The operator told me that he couldn't help with finding the battery or any contact details for the courier. A bot would given me better service than this operator. I will never deal with these amateurs ever again.
- Product Quality
- Shipping
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Hi Kevin,
As discussed over the phone yesterday and in support of ticket # 562789449, your order is in transit to Sydney with ARAMEX, and deliveries at the moment with all courier services are slow due to local restrictions:
...
- 16 reviews
- 34 likes
Laptop Battery never received???
Ordered a laptop battery on the 21 August 2021, from this online company Betterbatt under the visa card. NEVER RECEIVED THE GOODS AND WE MADE 6 PHONE CALLS AND 5 EMAILS TO FOLLOW UP WITH THIS BUSINESS. each time a [Name Removed] was misleading and conning us , saying it was on its way. Today 29 August 2021, no laptop battery sent to date and our money has been taken. The delivery times are a con in this website lying to customers. This man takes your money soon and con the public leaving customers in limbo from one lie to the next lie. Now we ...
Read morehave reported this company to Google, PAYPAL and the police for misleading behavior and online fraud. Abusing the system at a time like this with C19, and con the public and robbing us... do not order any products from this cheep fraudulent company at all. We have now notified the bank for a refund under Australia Consumer law (ACL). We have also emailed the Consumer Affairs Victoria (CAV). DO NOT SPEND YOUR HARD EARN MONEY !- Product Quality
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Fraudulent scam online robbing the public frauds do not use this site.
Hi Shanika/James/Justice (you use different names on different review sites, I'm not sure which one is real),
Liam here, manager at Better Batt. We will not tolerate racism or abuse.
...
This review is 100% accurate and proof at hand following up these people over 6 to 8 emails. There is nothing inaccurate about this feedback or what has happened as the bank statements will be proof t...
Read morehe money was taken by this company. This is absolutely ABUSING customers playing out customer in Australia and the mental harrasment following up with these people are abusing the system and public and robbing us?? So what are you going on about covering up your tracks now... how many people do you rob a week??? I can show PROOF that the money was taken out by theses people and exploiting the poor PUBLIC...- 7 reviews
- 17 likes
Item didn’t arrive - quick to resolve refund
We needed the battery urgently-and the website said it was available but then it wasn’t when we ordered. Refund was quick hence two stars.
- Product Quality
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Hi Lucy,
Please let us know your order number so we can check this.
Johann
Questions & Answers
Is it possible for you to manufacture all your batteries in either Japan or in Australia? I've done some research and find that the quality that comes out of Japan is far superior to the country you have contracted to make your batteries. Not to mention that the exchange rate between Japan and Australia are more favourable.
Hi Thestorydude,
If such manufacturing exists in Australia and Japan all the manufacturers need to do is reach out to us and we'd gladly consider their proposal.
...
Thank you for that response Liam.
Did you know that Apple was considering moving 1/5th of its production out of China because of what was happening at Foxcon?...
Read more I honestly believe that workers are treated better in Japan than in China. I wouldn't be too quick to dismiss or paint one country with one brush like you have suggested, but I do believe conditions may have improved in Japan or in Australia. Because of social media, if a company does something shoddy or shady even, people will know and said company will have a lot of clean up to do after that. Believe me when I say that I have had nothing but positive experiences and image of Japan and believe the conditions are far better than what it used to be a couple decades ago like you've pointed out.There is a difference in quality between 'made in China' and 'assembled in China' though, even if they both labeled as 'made in China' in the market. Given to the facts that many enterprises from the ...
Read moreStates, Japan, south Korea, Europe, etc are repatriating from China, there will be less and less 'assembled in China' and more and more 'illegally copied in China'. Other than 'assembled in China', all the rest are of no decent quality at all.Hello - please advise if you carry VAX Air cordless vacuum battery Model No BH03120ANZ REV A (TO SUIT CHARGER MODEL NO BH03200ANZ) - PLEASE GIVE ME A PRICE and also if I buy 2 will it be cheaper.
thankyou Carmel Zammit Mob [Number Removed]
Hi Carmel,
I have sent you an email regarding this inquiry.
...
I purchased a better batt rechargeable battery that won’t charge on the better battery charger. The Sony batteries will. What can I do?
Hi Gerry,
Please contact us so we can sort this out for you: https://www.betterbatt.com.au/contact-us/
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Hi Trevor,
Read morehat's why I asked you over the phone that day if you are willing to wait for it and if you can check locally to have other option.As discussed in support ticket # 973763090, the stock is still being manufactured at this stage and August 2 is the closest date we can get the HP Pavilion 15-au053tx battery replacement, t...