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Better Batt

Better Batt

4.6 from 589 reviews · View Statistics

Reviews

  • Product Quality
    1.3 (8)
  • Return Claim MadeYes (6) · No (13)
  • Shipping
    1.3 (8)
  • Warranty Claim MadeYes (1) · No (16)
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Reviewer Photos & Videos

Disappointing Low-Quality Laptop Battery, Only Good for 6 months

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Doug N

Doug NTownsville

  • 6 reviews
  • 4 likes
  • Verified customer

Extremely poor customer service. Product advertised as in stock but not.

published

Tried to order batteries on 18 September. Website showed in stock. Contacted them on 29 September and then advised batteries not available til 29 December. Money refunded. Checked again on 3 December batteries showing as in stock again. Ordered. Waited until 12 January as over Christmas period. Advised batteries not available until 13 April. Again requested refund.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Sanity restored

Sanity restoredSydney, NSW

  • 9 reviews
  • 3 likes

Disappointed

published

I have bought items from this company and all was very good
I have just been on the phone today good prompt service however I ordered a charger in August last year and the email about my delivery ended in my junk mail so I never knew what happened
Then today I got an email saying they have returned the item back to the company and now it will cost me an extra $9 + to have it resent!
I never received any notification in my mail box by Aramex their delivery people..ever!....or another email......so now Australian Post will resend the charger.... very disappointing

Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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Craig Hayden

Craig HaydenPerth, WA

  • 2 reviews

Poor Communication and Web Site Not Accurate

published

Site stated stock- NO STOCK. I had to chase and time frame blew out by over a month. Stay Away

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedLenovo G50-45 Battery Replacement
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Elvin

ElvinGreater Melbourne (Outer), VIC

  • 6 reviews
  • 2 likes

Terrible company, delivered to wrong address but refuse to resend or refund and want to charge more if I want my goods

published

The company deliver my order to an incorrect address which took them more than a week to locate and after 18 emails pushing me around they want me to collect the parcel at an address over 40km away. Would not resend or refund my order. In the end they want to charge $11 for them redeliver. No way! It's probably ok when there is no issue but what a hassle to deal with when there is. Will have to ask my card provider to help with getting the money back. Avoid at all cost!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedChargers
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Andrew T.

Andrew T.Canberra Central 2601, ACT

three weeks and nothing

published

despite website boasting quick delivery and free shipping (since updated to minimum 2 pieces), was slapped with a delivery fee then three weeks later they work out they can't supply the battery and cancel my order

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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very slow delivery

published

Ordered nearly 2 weeks ago, still no batteries. Just called them and they claim they only received the order today, yet the payment receipt is date stamped nearly 2 weeks ago, (10 business days). Not very happy, hoping my order will actually turn up. If you're in a hurry to get your batteries go somewhere else

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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"In stock" does not mean "In stock"

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Bri

BriSydney, NSW

Absolutely atrocious

published
Incentivised ReviewNo
Warranty Claim MadeNo
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Jan

JanSydney, NSW

The worst experience

published

I've had the worst experience shopping at www.betterbatt.com.au. Placed an order last week and now received an email that my order is on back order with delivery 2 months later. Even the product it's still showing as 'in stock' on their website. Do not make the same mistake.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Better Batt
Liam M.Better Batt
The Game

The GameHobart, TAS

Very bad experience

published

No problem with the quality of product but takes ages to return and refund if product is not compatible with your device. Already over a month now and hasn’t refund my money yet.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedCamcorder battery
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1 comment
Better Batt
Liam M.Better Batt

Hi The Game,
Could you please let me know your order number so I can verify your purchase and check what's going on with your refund?

Lynette P

Lynette PInverloch

If you can't afford to wait over a month, don't order from this company.

published

I ordered 2 batteries, one for my husband's computer and one for mine. I have been waiting over a month and have still not received them. I rang up a week ago and was told that one had been out of stock, but was there now and they would be sent by the end of the week. When I checked with the company at the end of the week, there was no record of this conversation and I was told that both batteries were out of stock and they would be coming in in 5 days. I hope they are there then, but I would never use this company again. The only positive thing is that it is easy to talk to someone.

Incentivised ReviewNo
Warranty Claim MadeNo
1 comment
Better Batt
Liam M.Better Batt

Hi Lynette,
Could you please let me know your order number so I can verify your purchase and check what's going on?

Mark

MarkPerth, WA

  • 2 reviews
  • 1 like

Cancelled Order and Terrible Follow Up

published

Cancelled Order straight away due to unforeseen circumstances. It wasn't cancelled and still got shipped. I sent email to sales@betterbatt.com.au with very poor follow up well after it was already shipped. Not impressed

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
2 comments
Better Batt
Liam M.Better Batt

Hi Mark,
Could you please let me know your order number so I can verify your purchase and check what went on?

Mark
Mark

Order # 50277651

Luke

LukeGreater Melbourne (Outer), VIC

Same day dispatch warranty is false

published

Ordered a GoPro battery and set of printer inks on Wednesday. Still not shipped as of Friday and phone rep could not tell me when they would ship or when I would receive. All items still showing "In stock and ready to ship" on website. Buyer beware.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchasedgopro battery and printer ink
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1 comment
Better Batt
Liam M.Better Batt

Hi Luke,
Could you please let me know your order number so I can verify your purchase and check what went on?

Samantha

SamanthaSouth East Queensland, QLD

Poor Customer Service

published

After shipping issues and our battery sitting in a warehouse for 7+ days. We enquired numerous times about an update as to when we would receive our purchase, only to have no response at all or at best a blunt and rude reply. Disappointed.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Better Batt
Liam M.Better Batt

Hi Samantha,
Could you please let me know your order number so I can verify your purchase and check what went on?

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Unhappy customer

published

Unfortunately I'm having similar issues regarding getting a refund. 3 weeks now & even supplied direct banking details. Not hard to do electronic transfer. At this stage I could not recommend.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
2 comments
Better Batt
Liam M.Better Batt

Hi Andrew,
I'm assuming you've got the refund settled since this post, however, if not, please let me know your order number so I can look into it for you.

Andrew
Andrew

Yes finally got soughted, thankyou.

It started off “positive” but quickly became VERY “negative”

published

I have been chasing a refund from Better Batt for 3 weeks now - still no luck. Excuse after excuse had presented itself. I would never buy from these people again!

Incentivised ReviewNo
Return Claim MadeYes
Product PurchasedA terrible experience
1 comment
Better Batt
Liam M.Better Batt
H.Alazawe

H.AlazaweGreater Melbourne (Inner), VIC

Totally disappointed by purchasing on line from better batt.

published

you sold me a lithium ion battery with no manufacture date and no manufacturer name. It was easy to navigate the store, but the team gave me false information on the phone prior to the purchase on line.
Totally unsatisfied with purchase.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
5 comments
Better Batt
Liam M.Better Batt
H.Alazawe
H.Alazawe
Better Batt
Liam M.Better Batt
Norm

NormGreater Melbourne (Outer), VIC

The purchase inquiry has no easy cancel or correction options

published

Tried to complete a purchase. Made an error and attempted to correct There is not a provision to correct or cancel a mistake. Therefore closed the inquiry down and intend to personally contact this seller. PS . I have used this seller previously and want to do a purchase again, this seller provided great service.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Better Batt
Liam M.Better Batt

Order Lost - had to 'yell' for replacement

published

Placed an order for some batteries. I was told they were sent but given no tracking number. After a week they never arrived. I called them and they said they would contact the courier company and get back to me. They didn't. I rang them about 5 hours later for an update and was told I would need to wait 2 days for a response from the courier company. They said they were too 'understaffed' to chase the courier company. Only after more phone calls, asking for the Manager etc, they aggreed to send another lot, and only after I reminded them of there website promises and conditions. Because they didn't get back to me they said their warehouse was now closed for the day and it would be shipped the next day! Still waiting..... never again.

Incentivised ReviewNo
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Questions & Answers

Gerry

Gerryasked

I purchased a better batt rechargeable battery that won’t charge on the better battery charger. The Sony batteries will. What can I do?

No answers
Tricky P.

Tricky P.asked

Hi I live in Brisbane and need a charger by Thursday. Is this possible thanks

2 answers
skiman
skiman

I live in Brisbane and I ordered a laptop battery and some printer ink on 17/12. The laptop battery was dispatched 19/12 and arrived 23/12 via Couriers Please. The ink came via Aust Post and was delivered 21/12. Given this was the week before Christmas I was happy with the shipping times. I am not sure if they have express post options, if you email the company they are super responsive or give them a call 03 9024 6914 sales@betterbatt.com.au

Better Batt
Liam M.Better Batt

Hi Skiman,

We are pleased to know that you are happy with our products and services.

Cheers!
Errol

JEFF

JEFFasked

Do you stock Sony video8 batteries for model cccd-v8af-e camera & batpack np-22 6v 1300ma .? Jefsil@yahoo.com.au

1 answer
Better Batt
Liam M.Better Batt

Hi Jeff,
We don't stock the NP-22 battery any longer, I'm sorry. Good luck with your search.

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