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Better Batt

Better Batt

4.6 from 763 reviews · View Statistics
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Reviews

  • Product Quality
    1.5 (6)
  • Return Claim MadeYes (0) · No (5)
  • Shipping
    4.0 (2)
  • Warranty Claim MadeYes (1) · No (4)
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Joseph S.
Joseph S.Hobart, TAS

Inconsistent

published

I have ordered a range of different batteries from Better Batt and it was my understanding that they packaged average to decent cells in their batteries and sold at a reasonable price. Recently I have realised that this isn't the case, while you may get a decent life out of some batteries, particularly the more popular Sony NPF's - I would stay away from them for anything else - of the 4 batteries of Canon and Panasonic that I have bought from them all no longer charge over a third or quarter capacity after a few dozen uses. Shop elsewhere I reckon.

  • Product Quality
  • Incentivised Review No
Better Batt
Liam M.Better BattSend a private message
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Belle
Belle
  • 9 reviews
  • 1 like

Low quality batteries

published

My replacement camera battery of 3 years does not hold a charge (5 minutes). From 2 years in it was only holding little charge. My original brand ones are still going strong 5-6 years later. One of them may even be 10 years old!
I also have another after-market battery of the same kind from a different brand, was even half the price of betterbatt (except from Europe) and it has held a charge fairly well for 5.5 years. But I'm recycling that one now too because it is showing a little bulge (DANGER!)
Also got a laptop battery from betterbatt too, but again, since 1.5-2 years after purchase, the laptop always needed to be plugged in.

  • Product Quality
  • Shipping
Better Batt
Liam M.Better BattSend a private message
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Customer Service Very Questionable 400 Day Money Back Warranty

published

Better Batt, product quality is poor, battery lasted less than 11 months & cannot get a replacement for 4 months #betterbatt

  • Product Quality
  • Shipping
Better Batt
Liam M.Better BattSend a private message
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Brent H
Brent HSydney Surrounds, NSW

Not happy with performance of item.

published

Purchased battery for laptop. Easy to navigate and battery arrived in 3 days. Happy with that part. Battery fully charged has time remaining showing as only 1.5 hours. Actual battery time was less than 1 hour. The next charge suggested remaining time 2 hours. Again actual battery time again less than an hour. This was only looking up information to test. After 10 minutes time remaining went from 2 hours to 1 hour 10 minutes. Battery was cheaper than elsewhere so maybe a case of getting what you pay for. I would research batteries elsewhere before purchasing.

  • Product Quality
  • Incentivised Review No
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Terry L.
Terry L.Sydney, NSW

Delivery was double the time advised and wrong battery eventually arrived

published

Navigation was fine but wrong product delivered. Delivery to twice as long as advised. fastest couriers! No wonder they changed their name

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
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Sue Fury
Sue FuryPerth, WA

Not good enough....

published

Been having problems with a new battery for 3 months now, only lasts for just over an hour in use. After several emails & phone calls, still waiting for them to replace it as they said one would be ! Another phone call will be made this week.

  • Product Quality
  • Incentivised Review No
Better Batt
Liam M.Better BattSend a private message

Hi Sue,
Was this resolved? If not, could you please let me know your order number so I can verify your purchase and check what went on?

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Rareman1
Rareman1
  • 10 reviews
  • 17 likes

Disappointing Product knowledge and Customer service

published
Better Batt
Liam M.Better BattSend a private message
Rareman1
Rareman1

Thanks for sorting this out

Better Batt
Liam M.Better BattSend a private message

Hi Richard,
No worries! All the best. :)

Johann

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Samsung Galaxy S4 Battery

published

Ordered a replacement battery for my Samsung Galaxy S4 arrived in good time. Battery was poor would only hold the same amount of charge as the original battery I was replacing.

Better Batt
Liam M.Better BattSend a private message

Hi Row,
Thanks for giving us your feedback on the Samsung Galaxy S4 battery replacement. Would it be possible to let me know here your order number or full name so that I can check this for you and help you?

Johann

Row
Row

50167436 18/01/2018

Better Batt
Liam M.Better BattSend a private message

Hi Row,
Thanks for sending your order number. I will look into it and will create a support ticket for you to help you sort this out. Cheers!

Johann

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John
JohnPerth, WA
  • 2 reviews
  • 4 likes
  • Verified

Took too long. Didn't get what I paid for and was over charged $12.50

published
Better Batt
Liam M.Better BattSend a private message
Better Batt
Liam M.Better BattSend a private message
Better Batt
Liam M.Better BattSend a private message
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Battery doesn't work and no response from complaint email.

published

Really happy with the price and speed of delivery from Better Batt but the battery when charged would go flat without even taking one shot. LCD screen couldn't even be turned on. Sent an email to discuss a return/refund and have yet to receive a response nearly a week later. I've seen responses on product review so hope that this will prompt some action.

Better Batt
Liam M.Better BattSend a private message

Hi Nathan,
What is your order number so I can look up what is going on and provide assistance?

Liam

Nathan
Nathan
Better Batt
Liam M.Better BattSend a private message
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  • Verified

Incorrect size charger for nikkon 1 j5 battery

published

After receiving my charger i found it was the wrong size emailed sales, they promptly responded but when i explained it didn't fit and have to hold it in place with tape he seemed satisfied with that, next time I'll just order it off ebay from China.

Better Batt
Liam M.Better BattSend a private message
Ben.H
Ben.H

Thank you Liam, I was happy with the process of buying and receiving, I was just a bit annoyed by the resolution i was given in my case, im happy you've looked into this and noticed the size difference.

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Jason_Craggs
Jason_Craggs
  • 4 reviews
  • 6 likes

Last as long as the warranty - no longer

published
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Dont be misled by the stock status

published

This website does no clearly state whether they have the item in stock. In fact, they mislead you to think that all items are in stock by not stating clearly and categorically otherwise. After my order did not arrive in the time stipulated on their website (3 - 7 days after receiving payment) and on my order confirmation, I sent an email to Better Batt to find out where my order was and their email response to me was unsatisfactory wherein they stated the words "Available to Order" and "Contact for ETA" on their webpage and order confirmation to mean the item was "Not in Stock".

They mislead you about stock availability and their email response was rather negligent.

Better Batt
Liam M.Better BattSend a private message
Better Batt
Liam M.Better BattSend a private message

Sorry for the lack of line breaks in my reply. It seems line breaks are not saved so all the spacing I put in my reply has been erased and all the text runs together.

Megan
Megan
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Questions & Answers

Thestorydude
Thestorydudeasked

Is it possible for you to manufacture all your batteries in either Japan or in Australia? I've done some research and find that the quality that comes out of Japan is far superior to the country you have contracted to make your batteries. Not to mention that the exchange rate between Japan and Australia are more favourable.

5 answers
Better Batt
Liam M.Better BattSend a private message
Thestorydude
Thestorydude
偉兵 宏.
偉兵 宏.
Carmel Zammit
Carmel Zammitasked

Hello - please advise if you carry VAX Air cordless vacuum battery Model No BH03120ANZ REV A (TO SUIT CHARGER MODEL NO BH03200ANZ) - PLEASE GIVE ME A PRICE and also if I buy 2 will it be cheaper.

thankyou Carmel Zammit Mob [Number Removed]

1 answer
Better Batt
Liam M.Better BattSend a private message
Gerry
Gerryasked

I purchased a better batt rechargeable battery that won’t charge on the better battery charger. The Sony batteries will. What can I do?

1 answer
Better Batt
Liam M.Better BattSend a private message

Hi Gerry,
Please contact us so we can sort this out for you: https://www.betterbatt.com.au/contact-us/

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