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Better Batt
Terry L.Sydney, NSW
Delivery was double the time advised and wrong battery eventually arrived
Navigation was fine but wrong product delivered. Delivery to twice as long as advised. fastest couriers! No wonder they changed their name
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Sue FuryPerth, WA
Not good enough....
Been having problems with a new battery for 3 months now, only lasts for just over an hour in use. After several emails & phone calls, still waiting for them to replace it as they said one would be ! Another phone call will be made this week.
1 comment
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Rareman1
- 9 reviews
- 16 likes
Disappointing Product knowledge and Customer service
I called on 21/10/18 to enquire about a Sony FDR_AX53 Battery .I found that I was connected to a call centre in the Philippines and spoke to a Female who had no idea of what I was asking or talking about .She merely read from the information on the website and would not transfer me to someone who knew what they were talking about .My line was disconnected and I called back and a male person answered and was slightly more knowledgeable but not much
It is apparent that one CANNOT speak to anyone Team member) in Australia , who are the so calle...Read more
3 comments
Liam M.Better Batt
Hi Richard,
Thanks for taking my call yesterday and I am glad we got things sorted.
... Read more
Thanks for sorting this out
Liam M.Better Batt
Hi Richard,
No worries! All the best. :)
Johann
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Samsung Galaxy S4 Battery
Ordered a replacement battery for my Samsung Galaxy S4 arrived in good time. Battery was poor would only hold the same amount of charge as the original battery I was replacing.
6 comments
Liam M.Better Batt
Hi Row,
Thanks for giving us your feedback on the Samsung Galaxy S4 battery replacement. Would it be possible to let me know here your order number or full name so that I can check this for you and help you?
Johann
50167436 18/01/2018
Liam M.Better Batt
Hi Row,
Thanks for sending your order number. I will look into it and will create a support ticket for you to help you sort this out. Cheers!
Johann
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JohnPerth, WA
- 2 reviews
- 2 likes
- Verified customer
Took too long. Didn't get what I paid for and was over charged $12.50
Ordered 6 cell laptop battery. They claimed to have stock, then called me to tell me to wait 6 weeks, as there was a compatibility problem. Then when it was in stock again, they called to again and said I had to reorder. So this time I ordered the bigger 9 cell battery. Then they called me and said they didn't have stock and to wait 3 months. Then called me to said they did have stock a few hours later. Then shortly after that said they didn't have stock again. After complaining they said they did have stock of the 6 cell battery and could send...Read more
me that and that they would refund me the difference in price. I did get the battery about a week later, but I never got refunded the difference in cost. So basically I paid for a 9 cell battery and got a 6 cell one. Emailed them... guess what? No response because they have their money now. In short, they didn't do what they said they would do which is poor customer service. In short, I paid $73.68 for a battery that should have cost $61.18.7 comments
Liam M.Better Batt
Hi John,
I'm sorry to hear that you've had such a frustrating experience with Better Batt. May I know the order number so I could check what has gone on? If you have a ticket number too that would help.
... Read more
Liam M.Better Batt
Hi John,
Please let me know your order number.
... Read more
Liam M.Better Batt
Hi John,
Without your order number I'm not able to look into what happened and ensure that the refund you mentioned has been processed. Please take the time to reply with your order number so I can help you out here.
... Read more
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Battery doesn't work and no response from complaint email.
Really happy with the price and speed of delivery from Better Batt but the battery when charged would go flat without even taking one shot. LCD screen couldn't even be turned on. Sent an email to discuss a return/refund and have yet to receive a response nearly a week later. I've seen responses on product review so hope that this will prompt some action.
7 comments
Liam M.Better Batt
Hi Nathan,
What is your order number so I can look up what is going on and provide assistance?
Liam
Order # 50143176
Whilst I'm happy that you've responded within minutes it leaves a bitter taste about your response time via your preferred channel, namely your website.... Read more
Look forward to communicating this matter.Liam M.Better Batt
Hi Nathan,
I've just looked up your order and there have been no emails received from you at our end. What email address did you send the email to? Please check your sent box to double check the email... Read more
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- Verified customer
Incorrect size charger for nikkon 1 j5 battery
After receiving my charger i found it was the wrong size emailed sales, they promptly responded but when i explained it didn't fit and have to hold it in place with tape he seemed satisfied with that, next time I'll just order it off ebay from China.
2 comments
Liam M.Better Batt
Hi Ben,
Apologies for the way your customer support query was handled.
... Read more
Thank you Liam, I was happy with the process of buying and receiving, I was just a bit annoyed by the resolution i was given in my case, im happy you've looked into this and noticed the size difference.
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Jason_Craggs
- 4 reviews
- 6 likes
Last as long as the warranty - no longer
I bought two replacement batteries for my digital camera - they worked really well when first received - held charge and lasted well in the camera. Performance started to deteriorate a little from about the 6 month point, but having purchased two batteries it was just a matter of swapping one out so no real problem. However, by the 12 month point a days' outing using the camera reasonably frequently would consume both batteries (assuming no flash photography which would drag down the charge much more rapidly), and at the 18 month point I am una...Read more
ble to get more than a couple of flash shots from either battery, even just after they have been fully charged. Disappointing - they seemed so good when first purchased. By comparison the original battery took nearly ten years to deteriorate to the same level of performance.Similar opinion? Write a review on ProductReview.com.au!
Dont be misled by the stock status
This website does no clearly state whether they have the item in stock. In fact, they mislead you to think that all items are in stock by not stating clearly and categorically otherwise. After my order did not arrive in the time stipulated on their website (3 - 7 days after receiving payment) and on my order confirmation, I sent an email to Better Batt to find out where my order was and their email response to me was unsatisfactory wherein they stated the words "Available to Order" and "Contact for ETA" on their webpage and order confirmation to mean the item was "Not in Stock".
They mislead you about stock availability and their email response was rather negligent.
4 comments
Liam M.Better Batt
Hi Megan,
Sorry to hear of your poor experience with our website stock status and the poor email response that you received. Stock status is something that we are always looking to improve and your fe... Read more
Liam M.Better Batt
Sorry for the lack of line breaks in my reply. It seems line breaks are not saved so all the spacing I put in my reply has been erased and all the text runs together.
Thanks for your response Liam.
My Order Number is #50010080.... Read more
Please contact Cameron and he should be able to show you the line of emails that I have sent to your company and his responses. The last email response I received from your company was from Isaac responding to my email of the 22nd August 2014. If you care to read Isaac's responding email he makes excuses about the misleading words used on the "item status" on your webpage, such as "Available in Stock" and "Contact for ETA". I still believe this is misleading. I am sure there is still enough space on the webpage where you can still include the words "Out of Stock" as it is 3 simple and direct words. If you used those 3 simple direct words in the first place there would be no confusion and you will not keep your customers waiting weeks instead of the "highly emphasised" - '3 to 7 business days delivery', or the 'guaranteed next day Star Track Express delivery' that you appear to "quote" all over the webpage. Regards. MeganSimilar opinion? Write a review on ProductReview.com.au!
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Questions & Answers
Gerryasked
I purchased a better batt rechargeable battery that won’t charge on the better battery charger. The Sony batteries will. What can I do?
No answers
Tricky P.asked
Hi I live in Brisbane and need a charger by Thursday. Is this possible thanks
2 answers
I live in Brisbane and I ordered a laptop battery and some printer ink on 17/12. The laptop battery was dispatched 19/12 and arrived 23/12 via Couriers Please. The ink came via Aust Post and was delivered 21/12. Given this was the week before Christmas I was happy with the shipping times. I am not sure if they have express post options, if you email the company they are super responsive or give them a call 03 9024 6914 sales@betterbatt.com.au
Liam M.Better Batt
Hi Skiman,
We are pleased to know that you are happy with our products and services.
Cheers!
Errol
JEFFasked
Do you stock Sony video8 batteries for model cccd-v8af-e camera & batpack np-22 6v 1300ma .? Jefsil@yahoo.com.au
1 answer
Liam M.Better Batt
Hi Jeff,
We don't stock the NP-22 battery any longer, I'm sorry. Good luck with your search.
Details
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Liam M.Better Batt
Hi Sue,
Was this resolved? If not, could you please let me know your order number so I can verify your purchase and check what went on?