Reviewer Photos & Videos
- Verified customer
Item NOT In Stock & NO Communication Until I Contacted Them
Ordered a laptop and phone battery and didn't get a sent notification or any communication for 2 weeks. I finally contacted them they responded: "We're having a stock status issue due to a bug on our website and we're currently fixing it. You should have received an email about it but the system failed to send one due to an on-going maintenance." I was hoping to get my delivery in their stated 1-7 days so I could actually use my battery as I was going travelling. Took 6 1/2 weeks (45 days) in total for the battery to arrive and I was getting ne...rvous as I was moving out of my place. The 1-7 days post is more like 1-7 weeks in my case. Hopeless, leads me to believe they are just drop shipping items from China. Next time I will be ordering off eBay instead so I get my order in a timely manner. BetterBatt - All negative, no positive :(
Disappointing Low-Quality Laptop Battery, Only Good for 6 months
Very disappointing quality. I got a replacement battery for my laptop. The product doesn't appear to be in high quality at the first glance. Anyway, I installed it.
Initially, it was running fine for the first few months. Yet after using it for less than 6 months, I found that the battery life significantly worsened - sometimes you still had about 50% of battery, then it suddenly dropped to below 7% ... it's getting worse and worse.
After using it for 12 months, it became actually "unusable" - when it's 95% charged (that's fully charged with th...
- Verified customer
Extremely poor customer service. Product advertised as in stock but not.
Tried to order batteries on 18 September. Website showed in stock. Contacted them on 29 September and then advised batteries not available til 29 December. Money refunded. Checked again on 3 December batteries showing as in stock again. Ordered. Waited until 12 January as over Christmas period. Advised batteries not available until 13 April. Again requested refund.
I have bought items from this company and all was very good
I have just been on the phone today good prompt service however I ordered a charger in August last year and the email about my delivery ended in my junk mail so I never knew what happened
Then today I got an email saying they have returned the item back to the company and now it will cost me an extra $9 + to have it resent!
I never received any notification in my mail box by Aramex their delivery people..ever!....or another email......so now Australian Post will resend the charger.... very disappointing
Terrible company, delivered to wrong address but refuse to resend or refund and want to charge more if I want my goods
The company deliver my order to an incorrect address which took them more than a week to locate and after 18 emails pushing me around they want me to collect the parcel at an address over 40km away. Would not resend or refund my order. In the end they want to charge $11 for them redeliver. No way! It's probably ok when there is no issue but what a hassle to deal with when there is. Will have to ask my card provider to help with getting the money back. Avoid at all cost!
Better battery website was easy to navigate, to find the right battery we needed.
Unfortunately it malfunctioned after a short while.
The support team guided me through some diagnostics, which were easy to carry out.
Results revealed the battery to be deemed non functioning.
Betta Batt cheerfully approved a replacement for it, and itwas duly despatched to us. Thank you to the Betta Batt team for the support and reassurance.
Small Hiccup but otherwise GREAT SERVICE
Had a uninformed delay due to some technical issues with website, however when contacted was provided with apology and accurate dispatch date. Delivery was exceptionally quick, day after dispatch (Greater Melbourne during Lockdown.)
Have been using these guys for years now, have canon replacements still performing perfectly after 6+ years.
Online ordering for my laptop battery was easy, the only issue was the delay in sending out tracking information (I had to request an update after a week of nothing). I also experienced a delay to delivery but due to Covid I don't think that could be avoided. Product works fine.
very slow delivery
Ordered nearly 2 weeks ago, still no batteries. Just called them and they claim they only received the order today, yet the payment receipt is date stamped nearly 2 weeks ago, (10 business days). Not very happy, hoping my order will actually turn up. If you're in a hurry to get your batteries go somewhere else
"In stock" does not mean "In stock"
Placed an order in August for a battery listed on the website as "In stock and ready to ship". I then received an email at the start of Sept that "unfortunately, we're out of stock and unable to send your order right now.". They blamed it on some new warehouse system. "The integration between our warehouse management system and our website has stopped working as expected and is failing to synchronise inventory levels so everything is showing as in stock even if it's not."
It's now October. I checked the website again and the battery (HP 844203...-850) is STILL listed as in stock despite it really not being. I questioned this and received the same answer: "We've been having some issues with our integration between our warehouse management system and our website, apologies for any inconvenience." They are still accepting payments and orders when they know they don't have items in stock. Note their "Same Day Dispatch Warranty". "Order before 2pm AEST/AEDT and we will dispatch your order the same day. Only applicable to good(s)/product(s) advertised as "In stock and ready to ship!". This is still listed as "In stock and ready to ship". DON'T TRUST THEIR WEBSITE STOCK LEVELS! If you dare shop with them, call them on the phone first to get an accurate view on available stock. EDIT: Looks like 'Bri' (review earler) had the same issue. Their stock levels have been wrong since July apparently. How many months can you blame your system?
Almost 5 star
Website was easy to navigate, and product was exactly as it was shown on the website. Customer service response was good but could be better, however, this is not a flaw. I could’ve given 5 stars but the postage was definitely slow, have been told this is due to pandemic which is reasonable but I have also purchased from elsewhere at a later date but got my item days before I got from this website (and didn’t pay for express postage for either).
I need a replacement batter for my Acer laptop. I contacted the store around the end of May and placed an order. I have had to constantly follow up this purchase and have been lied to repeatedly, being told it will arrive next week, it will arrive next week over and over. I was then sent an email at the beginning of July stating that the website had had a disconnect from the warehouse and the product I ordered was not actually in stock. Following that I received an email last week asking how my product was performing and if I was happy with it!...I replied to this email as requested and stated I still hadn't received it and would like an explanation. No reply has been given. I've been stuffed around at every turn and I am absolutely furious. I understand that Covid has had effect in businesses and postal/delivery services, but it has been nearly 3 months since the order was placed. I would have appreciated some transparency and would be far less upset if I had been told the truth from the start.
The worst experience
I've had the worst experience shopping at www.betterbatt.com.au. Placed an order last week and now received an email that my order is on back order with delivery 2 months later. Even the product it's still showing as 'in stock' on their website. Do not make the same mistake.
Questions & Answers
I purchased a better batt rechargeable battery that won’t charge on the better battery charger. The Sony batteries will. What can I do?
Hi I live in Brisbane and need a charger by Thursday. Is this possible thanks
I live in Brisbane and I ordered a laptop battery and some printer ink on 17/12. The laptop battery was dispatched 19/12 and arrived 23/12 via Couriers Please. The ink came via Aust Post and was delivered 21/12. Given this was the week before Christmas I was happy with the shipping times. I am not sure if they have express post options, if you email the company they are super responsive or give them a call 03 9024 6914 email@example.com
Liam M.Better Batt
We are pleased to know that you are happy with our products and services.
Do you stock Sony video8 batteries for model cccd-v8af-e camera & batpack np-22 6v 1300ma .? Jefsil@yahoo.com.au
Liam M.Better Batt
We don't stock the NP-22 battery any longer, I'm sorry. Good luck with your search.
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