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Better Batt

Better Batt

4.6 from 606 reviews · View Statistics

Reviews

  • Product Quality
    3.1 (20)
  • Return Claim MadeYes (9) · No (25)
  • Shipping
    2.2 (19)
  • Warranty Claim MadeYes (3) · No (28)
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John

JohnSouth East Queensland, QLD

  • Verified customer

Item NOT In Stock & NO Communication Until I Contacted Them

published
Product Quality
Shipping
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Overall service was good.

published

I got the product within 4 days after ordering. but I am not sure about the quality. But I can say this site is the best option than other doggy Chinese sites

Product Quality
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

Jason

JasonDarwin, NT

  • 2 reviews

One of the best customer service.

published

Very easy to order and communicate with. They have most of the macbook replacement batteries. Though item did not work as expected, it is being replaced. I will update as soon as I get the new battery.

Shipping
Incentivised ReviewNo
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Disappointing Low-Quality Laptop Battery, Only Good for 6 months

published
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Product Quality
Incentivised ReviewNo
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Doug N

Doug NTownsville

  • 6 reviews
  • 4 likes
  • Verified customer

Extremely poor customer service. Product advertised as in stock but not.

published

Tried to order batteries on 18 September. Website showed in stock. Contacted them on 29 September and then advised batteries not available til 29 December. Money refunded. Checked again on 3 December batteries showing as in stock again. Ordered. Waited until 12 January as over Christmas period. Advised batteries not available until 13 April. Again requested refund.

Product Quality
Incentivised ReviewNo
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Sanity restored

Sanity restoredSydney, NSW

  • 8 reviews
  • 3 likes

Disappointed

published

I have bought items from this company and all was very good
I have just been on the phone today good prompt service however I ordered a charger in August last year and the email about my delivery ended in my junk mail so I never knew what happened
Then today I got an email saying they have returned the item back to the company and now it will cost me an extra $9 + to have it resent!
I never received any notification in my mail box by Aramex their delivery people..ever!....or another email......so now Australian Post will resend the charger.... very disappointing

Shipping
Incentivised ReviewNo
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Craig Hayden

Craig HaydenPerth, WA

  • 2 reviews

Poor Communication and Web Site Not Accurate

published

Site stated stock- NO STOCK. I had to chase and time frame blew out by over a month. Stay Away

Incentivised ReviewNo
Return Claim MadeNo
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Elvin

ElvinGreater Melbourne (Outer), VIC

  • 6 reviews
  • 2 likes

Terrible company, delivered to wrong address but refuse to resend or refund and want to charge more if I want my goods

published

The company deliver my order to an incorrect address which took them more than a week to locate and after 18 emails pushing me around they want me to collect the parcel at an address over 40km away. Would not resend or refund my order. In the end they want to charge $11 for them redeliver. No way! It's probably ok when there is no issue but what a hassle to deal with when there is. Will have to ask my card provider to help with getting the money back. Avoid at all cost!

Product Quality
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StevenToni S.

StevenToni S.Western Australia

Replacement battery

published

Better battery website was easy to navigate, to find the right battery we needed.
Unfortunately it malfunctioned after a short while.
The support team guided me through some diagnostics, which were easy to carry out.
Results revealed the battery to be deemed non functioning.
Betta Batt cheerfully approved a replacement for it, and itwas duly despatched to us. Thank you to the Betta Batt team for the support and reassurance.

Product Quality
Incentivised ReviewNo
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gloop45

gloop45Greater Melbourne (Outer), VIC

Small Hiccup but otherwise GREAT SERVICE

published

Had a uninformed delay due to some technical issues with website, however when contacted was provided with apology and accurate dispatch date. Delivery was exceptionally quick, day after dispatch (Greater Melbourne during Lockdown.)

Have been using these guys for years now, have canon replacements still performing perfectly after 6+ years.

Product Quality
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Eugenia

Eugenia

  • 2 reviews

Oh dear, I need a new battery......

published

Advised initially of expected delay, then it all went smoothly. Delivered on a Saturday, unexpectedly. They have a very efficient tracking system.

Incentivised ReviewNo

Delivery delay

published

Online ordering for my laptop battery was easy, the only issue was the delay in sending out tracking information (I had to request an update after a week of nothing). I also experienced a delay to delivery but due to Covid I don't think that could be avoided. Product works fine.

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Andrew T.

Andrew T.Canberra Central 2601, ACT

three weeks and nothing

published

despite website boasting quick delivery and free shipping (since updated to minimum 2 pieces), was slapped with a delivery fee then three weeks later they work out they can't supply the battery and cancel my order

Shipping
Incentivised ReviewNo
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very slow delivery

published

Ordered nearly 2 weeks ago, still no batteries. Just called them and they claim they only received the order today, yet the payment receipt is date stamped nearly 2 weeks ago, (10 business days). Not very happy, hoping my order will actually turn up. If you're in a hurry to get your batteries go somewhere else

Shipping
Incentivised ReviewNo
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"In stock" does not mean "In stock"

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Penny B

Penny BPeel, WA

Good reliable service

published

Very easy to find what I wanted on their website. Have used Better Batt before and have been happy with their product and service. will be happy to usetem again in the future

Product Quality
Incentivised ReviewNo
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Kaye B.

Kaye B.

  • 2 reviews

Almost 5 star

published

Website was easy to navigate, and product was exactly as it was shown on the website. Customer service response was good but could be better, however, this is not a flaw. I could’ve given 5 stars but the postage was definitely slow, have been told this is due to pandemic which is reasonable but I have also purchased from elsewhere at a later date but got my item days before I got from this website (and didn’t pay for express postage for either).

Product Quality
Shipping
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Bri

BriSydney, NSW

Absolutely atrocious

published
Incentivised ReviewNo
Warranty Claim MadeNo

Works great

published

The battery works great. I entered 4 stars only because it doesn't last as long as the original did in it's first days but I guess you can't expect that

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Jan

JanSydney, NSW

The worst experience

published

I've had the worst experience shopping at www.betterbatt.com.au. Placed an order last week and now received an email that my order is on back order with delivery 2 months later. Even the product it's still showing as 'in stock' on their website. Do not make the same mistake.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Better Batt
Liam M.Better Batt
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Questions & Answers

Gerry

Gerryasked

I purchased a better batt rechargeable battery that won’t charge on the better battery charger. The Sony batteries will. What can I do?

No answers
Tricky P.

Tricky P.asked

Hi I live in Brisbane and need a charger by Thursday. Is this possible thanks

2 answers
skiman
skiman

I live in Brisbane and I ordered a laptop battery and some printer ink on 17/12. The laptop battery was dispatched 19/12 and arrived 23/12 via Couriers Please. The ink came via Aust Post and was delivered 21/12. Given this was the week before Christmas I was happy with the shipping times. I am not sure if they have express post options, if you email the company they are super responsive or give them a call 03 9024 6914 sales@betterbatt.com.au

Better Batt
Liam M.Better Batt

Hi Skiman,

We are pleased to know that you are happy with our products and services.

Cheers!
Errol

JEFF

JEFFasked

Do you stock Sony video8 batteries for model cccd-v8af-e camera & batpack np-22 6v 1300ma .? Jefsil@yahoo.com.au

1 answer
Better Batt
Liam M.Better Batt

Hi Jeff,
We don't stock the NP-22 battery any longer, I'm sorry. Good luck with your search.

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