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Better Batt

Better Batt

4.6 from 604 reviews · View Statistics

Reviews

  • Product Quality
    4.5 (11)
  • Return Claim MadeYes (3) · No (13)
  • Shipping
    3.0 (10)
  • Warranty Claim MadeYes (2) · No (11)
Previous
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Overall service was good.

published

I got the product within 4 days after ordering. but I am not sure about the quality. But I can say this site is the best option than other doggy Chinese sites

Product Quality
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

Mixed Review!

published

I ordered a new battery online with ease and it was promptly shipped. However, the courier company would not deliver to my address. After several attempts, it was myself who suggested that Better Batt simply send me a new battery via Australia Post. They offered to send me the battery that I ordered once it came back from the courier and at an additional postage fee. I thought this was ridicules! After 2 months, I finally received my replacement battery via Australia Post at no additional cost. I feel this was sub standard service. I would think twice about using this company again.

Incentivised ReviewNo
Jason

JasonDarwin, NT

  • 2 reviews

One of the best customer service.

published

Very easy to order and communicate with. They have most of the macbook replacement batteries. Though item did not work as expected, it is being replaced. I will update as soon as I get the new battery.

Shipping
Incentivised ReviewNo
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StevenToni S.

StevenToni S.Western Australia

Replacement battery

published

Better battery website was easy to navigate, to find the right battery we needed.
Unfortunately it malfunctioned after a short while.
The support team guided me through some diagnostics, which were easy to carry out.
Results revealed the battery to be deemed non functioning.
Betta Batt cheerfully approved a replacement for it, and itwas duly despatched to us. Thank you to the Betta Batt team for the support and reassurance.

Product Quality
Incentivised ReviewNo
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gloop45

gloop45Greater Melbourne (Outer), VIC

Small Hiccup but otherwise GREAT SERVICE

published

Had a uninformed delay due to some technical issues with website, however when contacted was provided with apology and accurate dispatch date. Delivery was exceptionally quick, day after dispatch (Greater Melbourne during Lockdown.)

Have been using these guys for years now, have canon replacements still performing perfectly after 6+ years.

Product Quality
Shipping
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Eugenia

Eugenia

  • 2 reviews

Oh dear, I need a new battery......

published

Advised initially of expected delay, then it all went smoothly. Delivered on a Saturday, unexpectedly. They have a very efficient tracking system.

Incentivised ReviewNo

Delivery delay

published

Online ordering for my laptop battery was easy, the only issue was the delay in sending out tracking information (I had to request an update after a week of nothing). I also experienced a delay to delivery but due to Covid I don't think that could be avoided. Product works fine.

Product Quality
Shipping
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Penny B

Penny BPeel, WA

Good reliable service

published

Very easy to find what I wanted on their website. Have used Better Batt before and have been happy with their product and service. will be happy to usetem again in the future

Product Quality
Incentivised ReviewNo
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Kaye B.

Kaye B.

  • 2 reviews

Almost 5 star

published

Website was easy to navigate, and product was exactly as it was shown on the website. Customer service response was good but could be better, however, this is not a flaw. I could’ve given 5 stars but the postage was definitely slow, have been told this is due to pandemic which is reasonable but I have also purchased from elsewhere at a later date but got my item days before I got from this website (and didn’t pay for express postage for either).

Product Quality
Shipping
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Works great

published

The battery works great. I entered 4 stars only because it doesn't last as long as the original did in it's first days but I guess you can't expect that

Product Quality
Shipping
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charzinc

charzincSydney, NSW

Quick Delivery, Cheap Price and Solid Battery

published

Ordered a battery for my old Toshiba laptop. The battery was delivered in only 2 business days and the battery works just as needed. Getting 3 hours of use which is enough for my needs. However, just note that the batteries arent the original batteries and are actually made by Betterbatt themselves and will most likely have less capacity than the original batteries. However, I recommend to purchase from Betterbatt as they support a huge list of laptop batteries and batteries for other devices, which may not be able to be found anywhere else at a cheaper price. My only real complaint is the delivery fees which were around $9.00.

Product Quality
Shipping
Incentivised ReviewNo
1 comment
Better Batt
Liam M.Better Batt
MDW

MDWPerth WA

  • 3 reviews
  • 1 like

Battery price and service very good

published

BUT courier delivery firm they use are hopeless.
Goods in Transit March 5 Melbourne to Perth
Contacted Courier company by email3 times and got 2 email responses and contacted Better Batt today querying delivery and got 1300 number to call centre in India...who are going to "investigate and advise"

Product Quality
Shipping
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3 comments
Better Batt
Liam M.Better Batt
MDW
MDW

Thanks Errol
Sad that you have to fix Couriers inefficiencies..again good service from better batt offering redelivery by alternate method.

Better Batt
Liam M.Better Batt
MelbTech

MelbTechMt Waverley

  • 3 reviews
  • 5 likes
  • Verified customer

Awaiting to resolve issue.

published

Awaiting to resolve issue. Order wasn't delivered, and have been back and forth with them a few times. Will update once issues solved. Have been waiting over a week and still no order.

Shipping
Incentivised ReviewNo
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1 comment
Better Batt
Liam M.Better Batt

Hi Melbtech.
Thanks for letting us know that you haven't received your order. Can you send us your order number for us to sort this out? You can also call us at 03 9024 6914 or send us an email at sales @betterbett.com.au. Cheers!

Reymark

  • Verified customer

Good service and products

published

Happy with the service and the products, would like to be a customer in the long run.
Don't know any others with similar pricing and service in Australia with laptop batteries etc.

Product Quality
Shipping
Incentivised ReviewNo
1 comment
Better Batt
Liam M.Better Batt

Hi Runi!
We are happy that you are enjoying our service and products. Cheers to more wonderful years with us!

Errol

product good delivery awful purchased for a cruise still no delivery leaving to board ship in one hour

published

Navigated through items easily
haven't received items yet will have to purchase elsewhere for this trip
I am a returning customer disappointed but still satisfied with previous purchases.
I will still remain as a customer

Incentivised ReviewNo
Return Claim MadeNo
3 comments
Better Batt
Liam M.Better Batt
Ron Canfield
Ron Canfield
Better Batt
Liam M.Better Batt
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JBF

JBFSydney, NSW

Shipping charge

published

Why do you say "free shipping" and then charge a large shipping fee? I don't have the goods yet, so I cannot make much more of a comment other than the first sentence here. I find this somewhat misleading.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Better Batt
Liam M.Better Batt
Archoo

ArchooGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Some positive delivery date/time would be better for the purchaser.

published

Great to receive a message next day after ordering informing my purchase is with the Couriers. If only a specific date and/or morning or afternoon is stated it will make life better for the receiver. Expecting the customer to wait at home for a week to sign for delivery is just too much. Have not receive my parcel yet.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Better Batt
Liam M.Better Batt
Pauline Long

Pauline Long

  • 2 reviews

Site good

published

Haven't received order yet but I found the site had a comprehensive range of product , was easy to navigate and to place an order, so thanks heaps, will keep this site in favourites.

Shipping
Incentivised ReviewNo
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Betta Value Services

Betta Value ServicesGreater Melbourne (Outer), VIC

Great value

published

The range of products is very good.
A bit more info with the delivery service will help customers make an informed decision.
I found all the personnel courteous.
The quality of your products are so far so good

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
montxsuz

montxsuzAU

  • 36 reviews
  • 20 likes

Good customer service

published

I agree with the reviews about good website, customer service, low prices, fast shipping etc. I have had a few problems with some of the batteries after warranty periods have expired. After the first customer service person did not look after me, and following my review here, my issue was escalated by another BetterBatt staff member and dealt with to my satisfaction. So thank you BetterBatt.

Product Quality
Incentivised ReviewNo
See all answers
7 comments
Better Batt
Liam M.Better Batt
montxsuz
montxsuz

Liam I was told by your customer service person that the warranty has expired, then they stopped communicating with me. I have problems with batteries for more than one device. I have orders on more than one email address as well.

montxsuz
montxsuz

The other thing to compare with Better Batt (and any other third party batteries) is the capacity. Often the manufacturer's capacity is higher, in this case 20% higher, to start with.

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Questions & Answers

Gerry

Gerryasked

I purchased a better batt rechargeable battery that won’t charge on the better battery charger. The Sony batteries will. What can I do?

No answers
Tricky P.

Tricky P.asked

Hi I live in Brisbane and need a charger by Thursday. Is this possible thanks

2 answers
skiman
skiman

I live in Brisbane and I ordered a laptop battery and some printer ink on 17/12. The laptop battery was dispatched 19/12 and arrived 23/12 via Couriers Please. The ink came via Aust Post and was delivered 21/12. Given this was the week before Christmas I was happy with the shipping times. I am not sure if they have express post options, if you email the company they are super responsive or give them a call 03 9024 6914 sales@betterbatt.com.au

Better Batt
Liam M.Better Batt

Hi Skiman,

We are pleased to know that you are happy with our products and services.

Cheers!
Errol

JEFF

JEFFasked

Do you stock Sony video8 batteries for model cccd-v8af-e camera & batpack np-22 6v 1300ma .? Jefsil@yahoo.com.au

1 answer
Better Batt
Liam M.Better Batt

Hi Jeff,
We don't stock the NP-22 battery any longer, I'm sorry. Good luck with your search.

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