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Brad ASydney, NSW
- Verified customer
Unrivaled quality of service and integrity !
My wife and I stumbled across Better Built Homes after speaking with many other builders and instantly found them to be much more knowledgeable. Their customer service and integrity was evident from the beginning, they always responded quickly to questions and answered honestly. Even during COVID when we needed to have our meetings via Zoom the team at Better Built were extremely helpful and professional. As I work in the industry I was very cautious about hidden cost and over pricing, this was not the case with Better Built, the pricing was be...Read more
tter than any builder I have dealt with in the industry. Our colour selections with Blair was a lot of fun ! she had a wealth of knowledge and insight that really made the process easy and enjoyable. Pre-construction with Mel was effortless, she was always ahead of the game and communicated with my wife and I so we always felt confident that everything was under control. We are just about to start construction and we honestly cant wait to continue our journey with Better Built Homes.Similar opinion? Write a review on ProductReview.com.au!
LaurenSydney, NSW
- Verified customer
I did not think building a home could be so easy!
We are currently just finishing pre construction with Better Built Homes and we could not flaw anything during the entire process. The entire team (Neel, Mel and Blaire) were honest, flexible and supportive during each of their focus stages using their expertise to create a home we are so excited to move into!
The estimated cost and final cost were only a few hundred dollars different and they made sure we stayed within the budget we were comfortable with, while ensuring great quality along the way!
Better Built Homes are perfect if you’re wanting to find a builder who are reliable and upfront the entire process!
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- Verified customer
Should be called Brilliant Built
We have just started our journey with Better Built Homes.
This is our 1st time building and Better Built have made the process very smooth thus far. We have had a few complications due to council requirements, and the need to install a pool first and Better Built have been brilliant. They have been very flexible, and provided great advice to ensure we got the home we wanted. Nothing has been too much trouble!
Neel, Blaire and Mel have been incredibly supportive and have provided fantastic advice on everything from our first consultation. We can't recommend them highly enough.
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Fed upSydney Surrounds, NSW
- 2 reviews
- 9 likes
- Verified customer
Very negative experience
Our initial relationship with Better Built was a positive one. But as the pre-construction process progressed we were beginning to feel uneasy and trust with Better Built started to go downhill. We were told that our house plans had been approved through council. Yet, Better Built did not clearly communicate to us that Council had put a condition on our plans for us to include $11k of drop edge beams. We were surprised to hear this as Better Built did not communicate this to us until sometime later. We had no choice but to pay the extra site co...Read more
sts and had to borrow more money from the bank. Pre-construction progressed including colour selections. We found this to be stressful and unorganised. We continued with the pre-construction process because we just wanted to finally get our house built. We signed the Build Contract and submitted it to our bank for unconditional approval of our home loan. Approximately 1-2 weeks before construction was due to start, we received an email from Better Built stating that they had found an error with THEIR paperwork and had somehow credited us twice for an item. They asked us to reimburse them approximately $8K which we found highly unprofessional and rude. We tried to contact them numerous times to try and find a resolution. They stopped responding to our emails and phone calls. We then decided to go into their head office in person to discuss. Unfortunately the meeting with their Client Experience Manager was very toxic and not the outcome that we wanted. We left the meeting feeling completely deflated and that we had lost all trust in Better Built. It felt like they are more concerned about their bottom line rather than their clients. We chose to not continue with the build. We did ask for Better Built to refund some of the money we had paid them to date, to which they refused. We lost $10,950. UPDATE - 30 November 2019 My husband and I were contacted by Better Built Homes over a week ago. They have seen this negative review in regard to their business on this website and offered us a resolution to this current situation. They told us they would contact us again in a couple of days with confirmation of our agreement. However, after waiting over a week and asking in writing for a response from them we received absolutely no communication. We then called and spoke to them to which we were told they were magically going to call us that day! We were then asked if we would accept a much lower offer to which we did not accept. We were again told that they would speak with their management about a mutual resolution and contact us the next morning with their answer (29 November 2019). They again reneged on this and failed to contact us. Yet again, Better Built Homes have let us down. At this point in time all they have managed to do is rehash the totally negative view we have of this company. We are more than happy to be contacted for further feedback.Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Johnasked
Hi just wondering do you build in Chisholm NSW?
1 answer
Steven S.Better Built Homes
Hi John,
Thanks for considering Better Built Homes. Unfortunately your building project is outside our current building area.
Thanks for the consideration.
Kind Regards
Paul
Dan Sasked
By any chance do you do Duplex or Granny?
1 answer
Steven S.Better Built Homes
Hi Dan,
We can assist with these depending on the build location. Feel free to get in touch with us via our website or call 1300 100 922 to discuss this in more detail.
Thanks Paul.
Paul Masked
Hi, Have you built on battle Axed block yet? Do you have example?
Paul M.
No answers
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