Reviewer Photos & Videos
Better Built Homes, the standard bearers of home building, 100% stress free!
My partner and I started this journey with BBH as the first time we have ever done a knock down rebuild. We knew from the day we met Neel we could put our full trust in BBH building our dream home, its that gut instinct you get, when you know you know!
This whole process through COVID has been 100% stress free, the estimated costs met our budget idea, through Zoom meetings and selections, we cannot thank the whole team for what you have achieved for our vision of a beautiful home and a professional experience. Thankyou so much to Neel, Mel, Bla...
Unrivaled quality of service and integrity !
My wife and I stumbled across Better Built Homes after speaking with many other builders and instantly found them to be much more knowledgeable. Their customer service and integrity was evident from the beginning, they always responded quickly to questions and answered honestly. Even during COVID when we needed to have our meetings via Zoom the team at Better Built were extremely helpful and professional. As I work in the industry I was very cautious about hidden cost and over pricing, this was not the case with Better Built, the pricing was be...tter than any builder I have dealt with in the industry. Our colour selections with Blair was a lot of fun ! she had a wealth of knowledge and insight that really made the process easy and enjoyable. Pre-construction with Mel was effortless, she was always ahead of the game and communicated with my wife and I so we always felt confident that everything was under control. We are just about to start construction and we honestly cant wait to continue our journey with Better Built Homes.
With this being our fourth home, and second new build, we were clear on what we were looking for in a builder, and Better Built has delivered!
From the initial meetings, we were impressed. A floor plan that delivered what we were looking for, the ability to make changes as required, and a clear process was in front of us. We were doing the majority of our selections during COVID, and found the team to be as flexible as they could to ensure we had a great experience.
To date, we have had a quick and seamless build, a few small issues which ha...
I did not think building a home could be so easy!
We are currently just finishing pre construction with Better Built Homes and we could not flaw anything during the entire process. The entire team (Neel, Mel and Blaire) were honest, flexible and supportive during each of their focus stages using their expertise to create a home we are so excited to move into!
The estimated cost and final cost were only a few hundred dollars different and they made sure we stayed within the budget we were comfortable with, while ensuring great quality along the way!
Better Built Homes are perfect if you’re wanting to find a builder who are reliable and upfront the entire process!
Should be called Brilliant Built
We have just started our journey with Better Built Homes.
This is our 1st time building and Better Built have made the process very smooth thus far. We have had a few complications due to council requirements, and the need to install a pool first and Better Built have been brilliant. They have been very flexible, and provided great advice to ensure we got the home we wanted. Nothing has been too much trouble!
Neel, Blaire and Mel have been incredibly supportive and have provided fantastic advice on everything from our first consultation. We can't recommend them highly enough.
Amazing, it's supposed to be an 8 months but will be in before the 5th month before Christmas!!
It's amazing my house was supposed to take more then 6 months to build and I will be in in around 4 and will be in before Christmas! All the trades are amazing and do a wonderful job the site manager is also really nice and has made the process so much easier for me aswell!
Building approval number cdc: 20/39
The reviewer stated that an incentive was offered for this review
A Brilliant Building Company!
My husband and I have just completed a new double-story home build with Better Built Homes in North Rocks. The entire experience from sales, pre-construction - colour selection and post-construction has been outstanding. We actually had signed up with another building company but pulled out early (prior to council submission) due to unscrupulous tactics, a lack of communication and transparency. Based on the wonderful reviews we read we chose Better Built and entered the building experience hesitantly. We were so impressed with the sales team a...nd our project manager the entire way through the build. The company is totally focused on customer satisfaction, communicate promptly and are 100% transparent. At no stage were we neglected and the company worked with us to ensure that we were happy at every stage of the build. The quality and workmanship of the final build are excellent! Even after we moved in the warranty team have addressed all minor issues we identified promptly and thoroughly. We could not be happier with our build and love living in our new home. We are amazed that the company can construct such a high-quality build at such a competitive price. We have no hesitation in recommending this company to anyone.
Built without stress
From our first meeting with the salesman to hand over day we were treated as important clients and nothing too much trouble. We found that any questions we had were explained simply and clearly. The building supervisor reported to us at least weekly and was happy to meet us on site for inspection any time we requested. The house was built on budget with no hidden costs. Our dream home was completed ahead of time . ( admittedly as it was during the drought very few days were lost because of rain). We have no complaints with the quality of the bu...ild and any post build maintenance was carried out . We have only had one warranty issue with a water leak on the verandah . This was repaired and painted quickly and efficiently. All in all, with all the horror stories we were told about building a new home , we have to say that it was not our experience at all with Better Built Homes. Thank you.
We wanted to extend a massive thank you to the BBH team for the entire build process. We did thorough research before choosing our builder, and we do not regret our decision to choose BBH which was so well reviewed compared to other larger competitors. We felt well looked after during the entire process from get go. We found the team was able to think beyond the design and suggest improvements to make our home more aesthetically pleasing and in some cases, save us money!
There was always transparency throughout the process. The build was im...pacted by heavy rains in Oct 2018, the Xmas break and then Easter 2019 break which I think extended it a couple of months, however the team kept us well informed throughout. At the end of it all, the quality of the house has impressed us, despite our high expectations. There were the usual snags as is usual in any new home but nothing was too big or small for the team to fix. A special call-out to Brayden who was amazing during the post-build snag/warranty period. He has always gone out of his way to ensure we were looked after. I would highly recommend BBH to anyone looking to build or renovate.
Better Built Homes...Best built home!!
The entire build was effortless and without a doubt, it is the big stress one could have with building a home. Better Built and their entire team were there at every step and no question asked by us seemed silly. They are realistic in pricing - with NO hidden extras. They are realistic in the time frame of the build and then at hand over, it is so rewarding to see your home built exactly as they said it would turn out...a beautiful gem! We would highly recommend the Better Built team!!
Outstanding customer service and Workmanship!
Everyone says that building is stressful and to expect problems.... but not with Better Built Homes!
From the pre construction phase, transitioning to post construction- we have had Little to no problems. The Better Built Team consisting of our Builder Peter and Mel, were helpful, organised, reliable and only ever to happy to help and accommodate! We were kept informed throughout the entire building process with Weekly update emails and on-site inspections through out the build.
As expected, after the house was handed over, we did have some...very minor flaws that needed to be rectified- mainly painting issues. Brayden, who was our Warranty and Maintenance supervisor, was only to happy to fix and repair quickly. Overall, building with Better Built Homes was stress-free and easy and the entire Better Built staff were professional, friendly and very accommodating! A surprisingly wonderful experience from start to finish!
Better Than The Rest!
We could not be happier. From the initial stages right through to handover, Better Built have provided exceptional service. The whole process was fantastic and stress free. Any questions or concerns were always address with our dedicated customer service representative Mel. When we started construction we had weekly updates from our site supervisor who explained the whole process and always took our phone calls. The after service was great, any issue that arose were also addressed. If you want a hassle free build with a builder you can trust, Better Built is builder for you!
Finally a builder who does everything other builders won't.... Be Honest!!
Better Built Homes have not only put our faith back into the building industry but far exceeded our expectations even tremendous pressure from us as clients.
they stayed humble respectful and worked as hard as they did to sign with them as they did all the way to handing us our keys...you don't find that dedication to customer service and a high attention to detail from anyone any more.
A real person knows that the process is just as much important if not more int...o building a dream home as the end product and in our case with better built homes we couldn't fault either from start to finish . from Neil in the sales office who gave us above and beyond patience and knowledge and opportunities to get the details of our home right even with 80 + changes we made or with a smile on his face, to Kevin in the head office who took the time to talk to us face-to-face about specific window Heights and what would best suit our home.
From the start to the end our build was made stress free and a enjoyable experience.
We had a idea of a what we wanted and Better Built allowed us to make changes to the build to get it to exactly what we wanted.
We were kept up to date from the beginning to the end with weekly updates.
They always under promised and over delivered.
Both being being business owners the service and quality of work was amazing.
We have both built in the past and would build again with Better Built Homes. Not being a number and them actually caring.
Thank you to all the team Mel, Neel, Josh and everyone else.
We couldn't be more in love with our beautiful home.
"Loving our new home"
We built with Better Built Homes 3 years ago. From the time we walked into the office to the time we were handed our keys was easy, stress free and exciting. Brayden our after service supervisor is very approachable, accommodating and respectful, it lovely to deal with a person who holds his company to such high standards. The whole procedure from colour selection with Mel, to signing with Aron was effortless.
The quality of our build was next to none. The finishes were spot on. Its nice to see a company achieve such high standards for their customers. We would not hesitate to build again with Better Built Homes.
Awesome Work ! Stand out Performers !!
We really had an awesome experience in building our Dream House with Better Built Homes . Everyone who we worked with at Better Built went extra miles to get the desired outcome we expected as a customer . It’s been 4 months since we moved in to the new house and we absolutely love it !! The construction quality and the finish time are something to be admirable . Special Thanks to Neil without him , we wouldn’t have signed the contract with BBH. He is such a dedicated professional who had worked late night with us to finalise the design work!! We are so lucky to have Donald Baker as our construction manager . He was so patient with all our queries and excellently managed the construction in the promised period.
Better Built is the Best, forget the rest.
We wasted a lot of time visiting displays, meeting with incompetent sales people and obtaining tenders, estimates and guesstimates. We found a lot of sales people/builders were preaching fixed prices quotes, but it’s not until you read the fine print that you realise that the prices very quickly become “un-fixed” with provisional sums, notes and doggy terms and conditions. It was soo refreshing to actually find a builder who actually practices what they preach!
Neel Lochan is nothing short of a SUPER STAR...When it comes to building your dre...am home, Neel Lochan is the like the Micheal Jordan of new home design and sales...you will not find a sales & design consultant with more experience, knowledge, dedication and integrity. Anyone who’s in the market to build a new home absolutely needs to meet Neel Lochan and his lovely assistant Shamini. Your sales person is instrumental in assisting you start your journey on the right foot, we cannot thank Neel Lochan highly enough... building a family home is not just a financial commitment but also an emotional journey...Neel Lochan won our hearts and minds, not just our wallet. Only BIGGEST regret is that we wished we had found Neel from Better Built Homes earlier! We could of saved soo much time, and stress! He gave us a beautiful design and the tender was spot on! And then you have Mel, Picasso himself could not have picked out a better colour palette for our dream home. There was so much help and guidance from Mel, the colours on our home look truly stunning. We did go through a few different Customer service coordinators but no momentum was lost. They kept us well informed throughout the process, completely understood that we were spending our life’s saving building our home and always made us feel that we were in capable hands during the course of the build.
It's 2 months since we moved into our new home and we love it. The workmanship and quality of the end product is top notch. There is no doubt that BBH take their job seriously, do a splendid job and finish on time. We chose BBH due to their 5-star rating and also because our friends built with them. We will choose them again, and again.
The sales and tender process was fantastic. Neel- salesman is very patient and takes time explaining things. He is also very knowledgeable so can answer most queries from adjusting the plan, to council require...ments and issues related to slope gradients. We built on sloping land and couldn't get a fixed quote from other builders. BBH gave us a fixed quote. Neel was our to go to person when we had any concerns with BBH. He was reliable and available when required. We had a few challenges with BBH. First with our relationship manager who has since left the company, then a break-down in communication when we needed to make some adjustments. However, the thing that stood out each time is that Aaron (one of the directors) was genuinely interested in delivering and keeping us happy. Both times he called us and promptly acted on the issues. We were given a new relationship manager (Renee) and construction manager (Peter). Our advice is that if at any point things are not working well, reach out to Aaron; he takes customer feedback seriously. Peter was great. He changed our experience with BBH and we highly commend him for the superb job. When we had questions, he would call/ video call to discuss our queries in detail. During the final inspection we did not identify significant defects as the BBH team had double inspected the property. Having had a bumpy start to this journey, Peter gets a massive kudos for bringing the job home in style. Thanks Peter. Renee provided weekly updates and was reachable & approachable when we had any questions. We must also commend Mel who reduced the pain of colour selection we love the choices! Lastly, we feel fortunate to have built with BBH- we love everything about our house. Thanks guys.
Better Built Homes - Post construction review (three years)
This is the first time my wife and I have built a house and can only say positive things about our Better Built Homes experience!
My wife and I have always agreed that we would write a review three years after our handover, this way we could highlight our experience with the BBH team including how well our house is holding up!
From start to end (or so we thought) dealing with Aaron and the team was a positive one. Aaron was always quick to respond to emails and his team was always there to explain the building process.
During all stages ...of the build the workmanship was quality and something we couldn't fault. Even my father-in-law (ex builder) was always satisfied with each stage. During handover as always there were a few minor defects which were all taken care off by experienced tradesmen.
Great builders and a great home!
This was our first time building a new home, and there isn’t much help for newbies. There are a lot of sharks out there so it pays to do your research and take it slow.
My wife and I talked to dozens of home builders before deciding to build with Better Built Homes. While they weren’t the cheapest quote, they did impress us with their suggestions, advice and attention to detail.
The pre-tender process was well run. Neel from the sales team gave us loads of good suggestions and helped us through a complicated and lengthy pre-build process (leng...
Questions & Answers
Hi do you build in the Port Stephens area.
Better Built Homes
Unfortunately, we don't build in that area.
We wish you all the best with your project.
What is the build time?
Better Built Homes
Hi Shelley, We would need to understand your project in detail to provide an accurate answer. I would suggest enquiring on our website and we can discuss your project in more detail.
hello do you build on hurstville/carlton nsw area?? thank you
Better Built Homes
We sure do. If you wanted to visit our website and enquire one of our team will contact you to discuss your project.
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