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Great builder. We spent a long time looking for a builder and choose Better Built after reading so many positive reviews and we are so glad we did! They have been fantastic from start to finish and have built us an amazing home. Once they took over the site it was like a dream. We got weekly updates from Mel and Don, our site supervisor would occasionally get in touch but generally we just had to sit back and watch the house take shape. We could not recommend them highly enough. Building a house can be a stressful experience but these guys real...ly made it easy. We got the house we wanted at the fixed price we agreed on. No extras, no hidden charges. Thanks so much Better Built for building us the home we always wanted and doing such a good job. Recommended without hesitation.
We have a Better Built Home!
We started our journey of choosing a new home by spending weekends exploring many display homes. We initially were considering another builder but did not feel comfortable with them to build our home. Better Built Homes was then recommended to us and from the first moment we met with Neel to discuss our vision and commence the process we felt valued and considered.
After an initial consultation with Neel where we discussed what we wanted from our home, Neel provided us with an estimated costing range for our build which we are happy to say w...as met. Throughout the build process we regularly received updates from Renee which provided peace of mind. Our site supervisor, Don also provided updates and along with Aaron the construction manager, addressed any concerns that we may have had in a timely and cost effective manner. Whenever we had a concern and thought it could not be addressed Better Built Homes offered a solution. Even once handover occurred we were still able to contact Better Built Homes and through their maintenance team led by Brayden we had all minor touch ups attended to. The final product was of a high standard and completed in a timely manner. The staff made the journey a smooth one and were very helpful throughout every step of the process. We would recommend Better Built Homes to anyone who asks and if we were to build again, Better Built Homes would be our first choice. With Better Built homes you really are getting a better built home.
A real gem!
These guys are honest. It's a quality which I think is near impossible to find nowadays in builders. No hidden fees or charges, all costs were upfront, no false promises, 5 star support throughout the build and also post handover, top quality build and workmanship. They are like Apple who will build you an iPhone!
They have their own quality assurance program where Tyrrell inspects every house they build at every stage of the construction. We of course hired our own private inspector as well as we were worried Tyrrell will work for them rather...than work for us but after looking at Tyrrell's reports we realised that isn't the case. Our private inspector was in fact delighted to see a good quality construction in a long time! We did have a few issues but they were all sorted out to our satisfaction. They didn't really have to fix them because they weren't technically done wrong but just not according to our preference and I know no other builder would have fixed those for us because it also meant losing money for them but these guys did it anyway. They really live up to their reputation! We feel like every one working for better built homes has been handpicked from among the best. Neel was great at providing all the pre-construction details and answers to all our questions and concerns that we had. Renee who was our single point of contact throughout the construction was awesome she took care of everything related to construction and provided timely updates. Mel gave us many great suggestions during colour selection appointment, made sure we don't go wrong with our interior choices, and also took care of all the variations. Don our site supervisor was a delight to talk to and he made sure our home is built to perfection and now Brayden who is so easy going is making sure it stays that way! Our special thanks to Renee, Mel, Don and Brayden for their amazing work, help and support throughout the build and for keeping their patience with a critical person like me. They won't promise you a handover date but be rest assured they will surprise you with how fast they build (while maintaining the quality of course). My neighbour tells me they were "always" there building my home and he could never catch a break :)
Fantastic builder. Quality built
its has been a cherish able experience with better built homes let it be with sales or the design consultants team. Our colour selection has been a wonderful journey throughout the days. Thankyou Mel. we are really happy with the quality and craftsmanship. They operate with a very planned workflow and keep you updated each time. We highly appreciate the warm welcome and guidance and support throughout. Special thanks to Neil and Bryden
Thankyou Better Built Homes for helping us build our dream home and without any hassle and we highly recommend it if you are looking for a quality built home.
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From start to finish, we can not speak highly enough of Better Built Homes. From the initial sales process to design and handover.
We were very impressed with the display home at Oran park and Neel assisted us in finding the perfect house for our block. Neel was fantastic in estimating the final build cost including the cost of the ground work in that total.
We found during our first meeting with Better Built they allowed us to look at their colour studio which other builders do not allow. We were extremely impressed with the inclusions that o...
Very happy clients. Great Builder
As this was our first time building a new home, and after hearing all the negative feed back from friends and family about their own poor experiences, we opted to steer clear of the larger mainstream builders and go with a smaller company that we hoped would provide us with a more personal and professional experience.
After plenty of weekends spent visiting the display homes, and reading 100’s of reviews online, we met with Neel at Better Built's Oran Park display home.
Neel was more than happy to answer all of our questions, and there was ...
Great experience. A very happy customer.
Thank you Better Built Homes for our beautiful family home. After months of searching for the right builder and tendering with another well-known builder, we came across Better Built Homes and decided to visit the display home in Oran Park. We were very impressed with the display home, BBH have all the standard inclusions that are extra with the other builders and the very knowledgeable Neel helped us design our dream family home. We had a narrow lot and it was a knock rebuild, Neel assisted us with the perfect design for our lot size. We decid...ed to go ahead and felt confident and informed every step of the way, right to the very end. Our site supervisor Peter was extremely helpful and went above and beyond to make sure the build went smoothly. We didn't have expectations that all would be smooth sailing, to our surprise, there were minimal issues and Peter even helped us with additional work required for our pool. After moving in, there were hardly any defects to report, all minor and cosmetic, Braden attended post build, he fixed everything in one day. It was such a pleasure dealing with him post build. Having worked in the building industry, we felt it was important to go with a smaller builder rather than a large scale builder where we were just another number. We appointed our own independent experts for inspections throughout the build stages and they could not fault the quality of the construction. Various experts and trades have commented how impressed they were with the high quality of the build, this was very reassuring to hear. Our home is not only beautiful aesthetically, it is well built structurally to a high standard. Thank you to all the team at Better Built Homes.
Happy first time builder
We have had an overall positive experience with Better Built Homes and would highly recommend them to any person looking to build.
Being first time builders with young kids building our dream home could have been a stressfull time but Better Built made the process run smoothly and as stress free as possible.
Mel (our dedicated customer service guru) kept us in the loop with the weekly construction updates and always provided welcomed advice to any of our queries.
Don (our site supervisor) is a down to earth and easy to chat to person - as w...
Top quality builder with a focus on excellent customer service
Our build was on time and follow up was excellent, we could not fault the quality of the build finishes were all perfect. Better built homes has shown great customer service after taking ownership of our new home nothing is a problem for this builder there willingness to help the customers is outstanding.
I would not hesitate to recommend this builder to family or friend's, thank you better built homes!
Excellent customer service
Thank you Better Built Homes. We couldn't be happier. Right from the start Better Built have been there for us, keeping us up to date along the whole process.
I met Neel at the display home at Oran Park and found exactly what I was looking for. Neel was very good in explaining everything to me. I got good feedback from other Better Built Customers. I referred two of my Friends to Better Built Homes as I had no doubt about the quality of construction.
Even though I had some delays in pre-construction I was always kept up to date and very...happy once my Construction got started. Our Supervisor Kevin allowed our build to run smoothly and we received weekly construction updates. The process was made easy and enjoyable. I would like to thank all the staff at Better Built with a special mention to Neel, Kevin our Supervisor, Renee who assisted with our Construction, Lauree in accounts and Jayden who helped me through the process. I would be happy to refer anyone to build a dream home with Better Built Homes, if I could give then 10 stars I would.
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Very negative experience
Our initial relationship with Better Built was a positive one. But as the pre-construction process progressed we were beginning to feel uneasy and trust with Better Built started to go downhill. We were told that our house plans had been approved through council. Yet, Better Built did not clearly communicate to us that Council had put a condition on our plans for us to include $11k of drop edge beams. We were surprised to hear this as Better Built did not communicate this to us until sometime later. We had no choice but to pay the extra site co...sts and had to borrow more money from the bank. Pre-construction progressed including colour selections. We found this to be stressful and unorganised. We continued with the pre-construction process because we just wanted to finally get our house built. We signed the Build Contract and submitted it to our bank for unconditional approval of our home loan. Approximately 1-2 weeks before construction was due to start, we received an email from Better Built stating that they had found an error with THEIR paperwork and had somehow credited us twice for an item. They asked us to reimburse them approximately $8K which we found highly unprofessional and rude. We tried to contact them numerous times to try and find a resolution. They stopped responding to our emails and phone calls. We then decided to go into their head office in person to discuss. Unfortunately the meeting with their Client Experience Manager was very toxic and not the outcome that we wanted. We left the meeting feeling completely deflated and that we had lost all trust in Better Built. It felt like they are more concerned about their bottom line rather than their clients. We chose to not continue with the build. We did ask for Better Built to refund some of the money we had paid them to date, to which they refused. We lost $10,950. UPDATE - 30 November 2019 My husband and I were contacted by Better Built Homes over a week ago. They have seen this negative review in regard to their business on this website and offered us a resolution to this current situation. They told us they would contact us again in a couple of days with confirmation of our agreement. However, after waiting over a week and asking in writing for a response from them we received absolutely no communication. We then called and spoke to them to which we were told they were magically going to call us that day! We were then asked if we would accept a much lower offer to which we did not accept. We were again told that they would speak with their management about a mutual resolution and contact us the next morning with their answer (29 November 2019). They again reneged on this and failed to contact us. Yet again, Better Built Homes have let us down. At this point in time all they have managed to do is rehash the totally negative view we have of this company. We are more than happy to be contacted for further feedback.
Excellent customer service and attention to details!!!
My wife and I cannot begin to say how happy we are with our experience with Better Built Homes. I built my home approx 5 yrs ago. You can say one of the few first customers. The experience was amazing. The team from Better Built Homes was amazing from start to finish and they were thorough through every part of it, especially Aaron, Jayden and Mel. Now 5 yrs on the team from Better Built Homes are still happy to fix minor issues with the house at no cost. Especial thanks to Breaedon for his dedication and by keeping us informed in a timely manner. Thanks Guys!!!!
Tony and Noha Gobrial
Outstanding customer service and attention to detail.
From the time we signed up until handover, Better Built Homes were a 5 star company.
Communication during all the stages of the build was outstanding!
All questions or issues (which there were very few), were fixed or replied to without any delays.
Our house was finished ahead of time, and we love the end result.
I could not recommend this builder highly enough.
Thank you Better Built Homes!
Good experience, quality build
My 2nd time building a house. I'm very glad we chose Better Built as the good reviews on here are warranted. We liked the Astoria 39 but it was short one room and a 3rd garage space. Neel in the sales team (he's also an architect) did a great job customising the Astoria to meet our needs in a way we didn't think was achievable with a project home builder. The result was a fantastic floor plan and beautiful house. The contract phase was straight forward. The only challenging stage was interior selections. You need to have a good idea of what you...want overall, as many elements of the home are decided upon in discrete blocks. Bricks, floor tiles, carpets and blinds, all selected at individual meetings prior to the colour selection appointment where you choose internal fit out and kitchen appliances. Some of theses areas interact like floor tiles and bench-tops, so best to know what you want before these meetings. Once we were on top of what we wanted Mel was helpful in getting the selections sorted out. The site supervisor we had was Peter. He was a pleasure to deal with, professional, clear communication and open and to the point with any challenges that came up as we went through construction. Issues that did arise he dealt with on our behalf. I'm sure we were a challenging client as we got up to revision "P" in the plans versions as we made changes along the way. Allowing a high-end external specialist in to pre-wire a home theater system during construction phase was particularly appreciated, and I apologise to Peter for all the changes we made. But it was worth it! Haha. Sorry Peter. A few things came up that were arguably not required to be rectified by the builder (an odd tile layout in one bathroom for example). They always came through batting for the client and their efforts are greatly appreciated by us. By the end I feel like the team are closer to friends than an arms length builders. I may do an investment property knock down/rebuild in the next year, in which case I will be using Better Built again!
Better Built Homes - Delivers on every promise
We shortlisted down to 3 builders and had decided to sign up with Better Built Homes. The stages of the building process starting from design, DA, finalising interior and exterior selections, and particularly throughout the construction stages was professionally managed with a fair, down to earth approach. This builder truly understands that they are building family homes which is rare. We have built with other project builders in the past and Better Built Homes is truly different from the others.
Peter was appointed as our site supervisor and ...
Questions & Answers
Hi. .do you build on the northern beaches. Thanks Jim
Better Built Homes
There are some suburbs in the area we look after and some that we do not. I would suggest putting an enquiry through on with website and one of the sales team will contact you to see how we can help.
Hi do you build in the Port Stephens area.
Better Built Homes
Unfortunately, we don't build in that area.
We wish you all the best with your project.
What is the build time?
Better Built Homes
Hi Shelley, We would need to understand your project in detail to provide an accurate answer. I would suggest enquiring on our website and we can discuss your project in more detail.
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