Bev Marks Northland
Part of Bevmarks Australia 4.6 

Bev Marks Northland

 Verified
Bev Marks Northland
4.7

118 reviews

PositivevsNegative
92% · 1099 · 8%

Reviews

118 reviews
Pramila
PramilaGreater Melbourne (Metropolitan), VIC
  Northland

Great deal!

A big thank you to Mik for helping us get what we want. We got the best deal for best products. Thanks again Mik!  Show details
Kiarna
Kiarna
  Northland

Thankyou to Angelo T for all your help!

Thankyou to Angelo T at Northland for making my first time mattress shopping super easy! Helped us navigate the store and took the time to find the perfect fit! Really made a difference between purchasing from Bev Marks and any other store! Will definitely be recommending Angelo and Bev Marks to all of my friends and family! Show details
Product Quality
Customer Service
Maggie T.
Maggie T.
  Northland

Great Customer Service

Mick at BevMarks Northland was very friendly and helpful in selecting a bed for my first home and gave we a great price.
Katia P.
Katia P.Greater Melbourne (Metropolitan), VIC2 posts
  Northland

Angelo was fantastic!!!

Very happy customer. Angelo at Bev Marks Northlands was extremely helpful and knowledgeable and helped us choose our beautiful timber frame King Size bed for our first home!! Thank you so much Angelo for all your help. Highly recommend! Show details
Nella
Nella
  Northland

Exceptional Service!

My husband and I went into BevMarks Northland to look for a bedroom suite. We were served by a lovely man called Mick. Mick had provided us with exceptional customer service and took all of our stress away when we were looking for our furniture and mattress. He was kind and had a great sense of humor. A man with many years of experience! It's because of staff members like Mick, that we will be returning customers. Mick if you have a chance to read this, THANK YOU! - Pete and Nella Show details
Ana G
Ana GGreater Melbourne (Metropolitan), VIC
  Northland

Very Customer Focused

We recently bought new beds and mattresses from Darren. He was very customer friendly and took the time to explain the different products to us. He guided us into making the right decision based on our family needs. A pleasant shopping experience and would recommend to others.  Show details
Anna
AnnaGreater Melbourne (Inner), VIC2 posts
  Northland

WORST CUSTOMER SERVICE

I ordered a bed in November 2020 and was promised delivery by Xmas. This was not delivered until February 2021. Bev Marks blamed the supplier and were very apathetic and weren't interested in following up delay. When bed was finally delivered it was put together with bolts missing, middle frame non-existent and supports not realigned. Out of frustration, I finally dealt directly with supplier who looked at the bed and were shocked how the bed was installed stated that they always have problems with Bev Marks.

Bev Marks Northland after sales service was very poor and I would not visit this store every again. Show details

Ellen Mc
Ellen Mc
  Northland

Customer service perfection!

2 years ago my partner and I were referred by a dear friend to shop at Bevmarks at Northland and to see Darren who they had been served by and were blown away with. We have now furnished 3 homes with Darren and Bevmarks! Our room, our children’s rooms, our parents place and even our holiday home. We now consider Darren a friend in the business and refer all our professional and personal contacts directly to him. He is a true testament to fantastic service and an amazing asset to Bevmarks. Thank your Darren and thank you Bevmarks. Show details
Emine Hilâl T.
Emine Hilâl T.Greater Melbourne (Inner), VIC
  Northland

Amazing customer service!

Thank you Mick from Northland for the excellent customer service! I am so happy with my bed and frame purchase! Mick knew exactly what we wanted and listened to our needs and recommended the product that suited our budget. Definitely will be doing more furniture shopping from Bevmarks Northland!  Show details
jennifer
jennifer
  Northland

The worst delivery service ever!

They called us on Thursday to tell the mattress would be arriving next day. Friday morning call us again, seeing the mattress was not place on the truck to be delivered, then apparently fixed the issue. Call us again after 1 h and confirm they have multiple people with same surname so warehouse didn't check full order with the name attached..... Result: our mattress won't arrive until next week.
 Show details
Sarah
Sarah3 posts
  Northland

Only store to offer decent customer service!

Hetty in BM was only one to give me decent service in all the stores in precinct. So happy!

I had seen something in another store catalogue I liked but after getting no service continued on my way. I found something else I liked, for a great price and with great service Show details

Billy A.
Billy A.Greater Melbourne (Metropolitan), VIC
  Northland

Excellent Service and Knowledge

We were looking for a new bed and mattress and Mick was extremely helpful. There was no pressure and that left us impressed. Store owner done us a great deal and we made sure to seek out Mick when we went back a few days later to purchase the bed.  Show details
Jack
Jack
  Northland

Great service, Great range

Great range and product, followed up great service. Highly recommend getting all your bed and mattress of the great man Mick.
Aleksandra D
Aleksandra DGreater Melbourne (Outer), VIC
  Northland

Great customer service!

Mick M from Northland store made my purchase much easier and eased my mind knowing I am buying a good product Show details
maria
maria
  Northland

Great customer service by workers

Mick from Bev Marks was an amazing help! helping me find what I wanted as well as guiding me through the purchasing process explaining step by step. I had an amazing experience and was so glad I had great help from Mick! Show details
Product Quality
Customer Service
Kat
KatMelbourne11 posts
  Northland

Friendly staff, great products

Went to the Northland store and was so glad to be served by Mick. Such a patient and kind guy! Show details
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Vicki.M
Vicki.MGreater Melbourne (Metropolitan), VIC
  Northland

The best customer service experience!

Pax from Bev Marks was amazing! Fantastic customer service. He knew exactly what he was talking about. Answered all our questions. We went into a few bedding stores that day and were very disappointed in the lack of knowledge and just wanted a sale..Pax sold it to us just with his genuine interest in us finding the best mattress to suit our needs and offered us the best deal.. I would have paid double, I didn't care! Keep up the great work and I will definitely be recommending you to friends and family! Show details
Belinda
BelindaGreater Melbourne (Metropolitan), VIC
  Northland

Brian was such a fantastic help, he was patient, listened to our individual tastes and accommodated all 3 of us sisters

Satisfied and highly recommended. Quality does not compete with anywhere else we looked. Didn’t have to assemble furniture and colour range is spot on. Show details
Teresa M.
Teresa M.Greater Melbourne (Metropolitan), VIC2 posts
  Northland

Excellent customer service & excellent beds!

We visited all the bed stores in the Northland homemaker area, but kept going back to Bev Marks Beds for their excellent customer service, variety of products and thorough product knowledge offered by their staff, in particular Mark. Show details
Fetima
Fetima
  Northland

Mick M

Mick helped me today by choosing the right bed for my three children. He is a very sweet gentleman, and knowledgeable in this field. I’m very happy with my purchases.
Sally and Fil
Sally and FilGreater Melbourne (Metropolitan), VIC5 posts
  Verified Northland

Service excellence!!!

We received excellent customer service from bevmarks Preston in the bedding section by Mike. He was very experienced team member. He was friendly and real peoples person. He understand peoples straggles in life. Very happy with the service. Show details
Neville
NevilleGreater Melbourne (Metropolitan), VIC4 posts
  Northland

Great service from real people

A great range of quality products, made in Australian from Australian components if that’s what you are after; attentive, personalised service tailored to your needs without being pushy; great prices. Show details
ymac
ymacMelbourne3 posts
  Northland

Excellent customer service by Store Manager Darren at Northland

The customer service from Bev Marks is top notch. This includes the “after-sale” customer care. Let me elaborate : We had purchased a Bond & Markham mattress back in 2017. It was a very comfortable mattress with a good balance of support & cushioning. Two years on, we started finding it too soft and suddenly started experiencing back & neck issues. After speaking with Darren from the Northland store we uncovered there was an error with the type of mattress we received originally. Human error, which is completely normal. Darren resolved the issue for us promptly like the true professional he is. I highly recommend Bev Marks, the staff there are helpful, knowledgeable and truly care about their customers. Thank you Darren. 10/10. Show details
Nadia L.
Nadia L.Greater Melbourne (Outer), VIC2 posts
  Northland
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Nidhi
NidhiGreater Melbourne (Metropolitan), VIC
  Northland

I have been to northland store to buy a mattress. Mick is very knowledgeable person. Thanks Mick. U r asset to company

We loved the product. It was very easy to navigate the store. I am 100% satisfied with the end product. I didn't have to assemble so can't comment on that. Show details
MTR
MTRGreater Melbourne (Metropolitan), VIC
  Northland

Mick and store manger both are legend

I have been to northland store to buy a mattresses, Mick is very knowledgeable person who helped me to find a right mattress. Thank you Mick and store manager for helping me. Show details
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Hannah
Hannah
  Northland

Amazing Service

The service was amazing and enjoyable. We were able to have an experience that was catered to our needs!
The range of products we saw was good and having someone to help figure out which would suit both my needs and budget was fantastic. Show details
Emma with an A
Emma with an A3 posts
  Northland

Great Customer Service

We were served by Darren! He was very knowledgeable, kind and interested in finding a solution for our needs and not just selling us a product. He was not pushy and was easy to talk to. I don’t think there was anything bad about our interaction. He is good at his job and it shows! Can’t wait to get my new bed!! Show details
Rob T.
Rob T.
  Northland

Fantastic Service

Went looking for a bed with the wife and Mick provided fantastic service making our choice of bed easy. He had great knowledge of the beds and was able to help us find the bed perfect for us. Show details
Chris
ChrisGreater Melbourne (Metropolitan), VIC3 posts
  Northland

Great service and information

Our salesperson was so helpful it made choosing the right bed a breeze!
There was so much choice in a wide range of styles and price points.
We are so glad we bought our bed here. Show details
Dan
DanGreater Melbourne (Metropolitan), VIC3 posts
  Northland
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Adam
Adam
  Northland

Great experience buying new mattress !

Great experience buying a new mattress after 20years , yes perhaps overdue !
Brett was great , informative, approachable, explained the differences well and l purchased an awesome mattress at a really good price!! Show details
Andrew
Andrew
  Northland

Great customer service

Good service all round and delivered on time; I just wish other stores provided this kind of service, if you want a quality mattress go and see them; thanks rick Show details
Jacqui
Jacqui3 posts
  Northland

Rare customer care!

Wow. The transparency, knowledge and service is rare to find these days. Thanking Darren for awesome customer care.

Store was tidy, easy to navigate, most importantly was being guided and directed in the right direction for the right products based on my desire and needs. Show details

Four Aces
Four AcesGreater Melbourne (Metropolitan), VIC
  Northland

Great easy and no fuss

Sales people extremely friendly and professional, we anticipated in purchasing 1king/size/mattress but ended up buying extra 2king/singles/mattress for kids. Amazing price and quality. Will be to purchase my a Aussie/made/bed. Show details
Luke brown
Luke brown6 posts
  Verified Northland

Sale review and store

Very easy to navigate the the store even with three children being silly, great range of products from the low end to the top end of the market. Also great help from staff and experience helping us with what we need for us and the children's needs. Show details
Furniture Shops

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Amanda
AmandaGreater Melbourne (Outer), VIC
  Northland

Exceptional experience

Darren at Bevmarks Northland was so patient and attentive to my husband and I that made the whole process so easy and actually fun. We were dreading the whole idea of bed shopping but Darren was able to put us at ease quite quickly. His advice was great and anyone looking for a bed should consider Darren at Bevmarks Northland as their first and only stop.
Elliot
Elliot
  Northland

Highly recommended!

My partner and I were recommended by family friends to visit Darren at Bevmarks Northland after they had such an amazing experience.

Darren was really attentive to both of our needs and the entire experience really couldnt have been easier. The price was great too! The other guys at the counter were very friendly also. We have already recommended Darren and Bevmarks to our other friends and family members. Well done Darren, you are such a asset to your company and well done team Bevmarks. Show details

Need some sleep
Need some sleepGreater Melbourne (Inner), VIC
  Verified Northland

New bed suite

On 22/08/19 I wandered into Bevmarks, not sure exactly what I wanted in terms of a new bedroom suite...I wanted something different and something that would make me say "wow"! I was approached by a sales person, named Brett who was outstanding. He showed me many options, even matching up different options and mixing and matching, nothing was too much trouble for him. He was extremely courteous, professional and bursting with energy. I did purchase a bedroom suite from the floor showroom and can't thank Brett enough. Show details
Sarah and Michael
Sarah and MichaelGreater Melbourne (Outer), VIC
  Northland

Brilliant! So Understanding

We purchased a mattress and bedroom set from Darren at Northland. My husband and I were feeling a bit overwhelmed by all the shops until we gladly met Darren. He actually took the time to ask us what we needed and then made it so easy to understand that we left feeling 100% comfortable with our decision. A few weeks later our set arrived and we struggled with the installation. Darren actually came to our house after work and helped us put it together. This level of customer service is absolutely incredible!! We have referred all of our friends and family to Darren and Bevmarks and we urge anyone reading this to do the same. Show details

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