Bev Marks Thomastown
Part of Bevmarks Australia 4.6 

Bev Marks Thomastown

 Verified
Bev Marks Thomastown
4.7

162 reviews

PositivevsNegative
93% · 15011 · 7%

Reviews

162 reviews
Sharon
SharonGreater Melbourne (Outer), VIC3 posts
  Verified Thomastown

Fantastic experience

Shopping at Bev Marks has always been a positive experience but Geoff D. at their Thomastown store went above and beyond to help us choose the right product for us. His experience and knowledge and knowing the correct questions to ask us, to help us select the right mattress is priceless. He then assisted us to select the correct base, bed head and associated bedding. We can't speak highly enough of him. The process for delivery when it suited us was also seamless. A big thank you to Geoff and the Bev Marks team. Show details
ROBBIE PISSED OFF
ROBBIE PISSED OFFGreater Melbourne (Outer), VIC2 posts
  Thomastown

Disgusting service

Misinformation
Misrepresentation
Cannot even open 2 drawers
Horrible service
Worst investment ever
A disgrace an s a horrible experience
Avoid this store at all costs Show details
Josephine
Josephine
  Thomastown

Customer service

Thank you Geoff and Sam
You could not have been any more helpful
I will recommend your store to everybody
I’ve bought two queen size base and mattress in the past. I have a bad back and my bed helps me so much. Also helps with my sleep apnea  Show details
Lisa
LisaGreater Melbourne (Outer), VIC2 posts
  Thomastown

Great service from Sam

We have recently just purchased another mattress from Bevmarks Thomastown. Both times we were served by Sam. He gave great customer service, knows his products and helped us purchase a great mattress. Thanks for your help. Show details
Anthony
AnthonyGreater Melbourne (Metropolitan), VIC
  Thomastown

Such a fantastic team and environment! Very friendly staff and spacious place, staff our very helpful

Special shout out to Sam for assisting us and providing us with such excellent service. Such a great environment to be in and we bought a comfortable mattress with the assistance of Sam. Show details
Marcus
Marcus
  Thomastown

Hit and Miss

Nitesh assisted us with purchasing a new bed and mattress. He was very helpful and made the process seamless. In store service was fantastic and Nitesh's customer service was second to none.

Disappointed with the delivery as we were made to wait 10 hours in an empty house after being told the bed would be delivered early in the morning and it finally arrived late that night.  Show details

Bella Mihos
Bella Mihos
  Thomastown

Fantastic service!

We were very satisfied with the workers at bevmarks in particular Geoff who was very friendly and kind. Would definitely come back again!
Kerryn
KerrynVictoria
  Thomastown

Great service, comfy bed

Salesman Geoff was very helpful. Elderly mother wanted a new mattress, he helped her find the comfort level needed and assisted with delivery. The store was Co-vid safe to "test drive" with disposable cover and sanitiser. Mum is delighted with her purchase and has had the best nights sleep without waking through the night. Very happy with staff and product. Show details
Ruron Family
Ruron Family
  Thomastown

Excellent Product and Deal

It was very easy to find what we needed. The product was excellent. The shop attendant, Sam was very helpful. Very satisfied consumers. Show details
  • Thumbnail
  • Thumbnail
Jasmine
JasmineGreater Melbourne (Outer), VIC
  Thomastown

Extremely happy with the service and product at the Thomastown store

Very pleased with my dealings with Sam today. He assisted me in choosing two mattresses staying within my budget but also great quality. Highly recommend Bev Marks Thomastown. Show details
Kaylee
Kaylee
  Thomastown

Great customer service

Sam was wonderful and was able to find us a perfect mattress. His customer service was amazing. Highly recommend going into the Thomastown store.  Show details
Lee-Anne
Lee-Anne
  Thomastown

Exceptional service

Sam from Thomastown was amazing when I went to get a mattress for my elderly Mother. He we not beyond the call of duty with price delivery and customer service. He was a pleasure to deal with. Would thoroughly recommend any one to go and see him.
Carmen
Carmen3 posts
  Fair Incentive Thomastown

Customer Service PLUS- NITESH

Great customer service from Nitesh, he gave the best service and we liked his service that much that we actually brought our Son's first bed from him. He was honest and lovely to deal with. So if you are looking for a great service Nitesh is the one to see. Can't wait for our bed to arrive and set up our son's room.

Thanks again and keep up the great service
Muscatello Family Show details

Godwin A.
Godwin A.Greater Melbourne (Outer), VIC
  Verified Thomastown

Great service! Excellent product!

Entered the Bevmarks Thomastown shop intending to look and accumulate information but Geoff's friendly reception and knowledge quickly changed our minds. Purchased a modern generation eco friendly memory foam mattress Bond Refresh, hoping it will help my ageing back and shoulders and I'll be able to relax and enjoy my sleeptime. Show details
David and See
David and SeeGreater Melbourne (Inner), VIC
  Thomastown

Excellent customer service from Sam!!

Exceptional customer service experience, thank you Sam. Sam greeted us with a friendly smile and was very helpful. I never provide feedback, so since I am here writing one shows that Sam went above and beyond! This type of service and behaviour should be rewarded and acknowledged. I highly recommend customers who’s looking for a mattress to go to this store! Thanks once again Sam! We hope you get a pay rise and a big BONUS!!!  Show details
Downsizing
DownsizingGreater Melbourne (Metropolitan), VIC
  Thomastown

Downsizing

very easy to navigate in the store, good range of products and quality and have not taken delivery or assembled as yet. Show details
Furniture Shops

Find out how Bev Marks Thomastown compares to other Furniture Shops

Know better, choose better.

Compare all
Donna
DonnaGreater Melbourne (Metropolitan), VIC
  Thomastown

Bev marks Thomastown

Had the best customer service by Geoff and Sam, they were both extremely helpful and friendly. I was able to find exactly what I was looking for and am extremely happy with my purchase. Show details
Mahesh Malik
Mahesh Malik
  Thomastown

Exceptional Services by Nitesh Arora

Exceptional services by Nitesh Arora the Sales Rep, very satisfied product knowledge and he understood your requirements so well that even you don't know. Really appreciate your products and services. Thanks!! Show details
Vikas Jindal
Vikas Jindal
  Thomastown

100% Customer Service

Nitesh Arora in Bevmarks Thomastown store provided brilliant customer services while purchasing my bunk bed and mattress. He has exceptional knowledge and guided me well as per my requirements. Products were delivered prior to scheduled delivery in spite of Covid-19. Really happy for his services and surely will recommend to my nears and dears.  Show details
Chris
Chris
  Thomastown

Geoff, the Salesman exceptional knowledge and really listened to my needs as a buyer

Great Location, easy to navigate through the store.
Geoff, the Salesman exceptional knowledge and really listened to my needs as a buyer. Show details
Belinda
Belinda
  Thomastown

100% Customer Service

Sam at Bev Marks Thomastown provided great customer service. He was friendly and helped with good product knowledge to help choose a mattress and bed. He provided good price too :-) Show details
Dineli
DineliGreater Melbourne (Inner), VIC3 posts
  Thomastown

Wonderful friendly service & quality Bed and mattress

Sam at Bevmarks Thomastown was wonderful and helped us find a suitable bed and mattress. He explained the pros and cons of the various mattresses and gave us a good price. He especially went out of his way to keep our young children occupied while we had a browse and we left the store feeling that the customer service was top notch. He arranged delivery on the day that we asked for and everything went off without a hitch. The bed and mattress are exactly as advertised and are good quality. Absolutely will recommend Bevmarks Thomastown!  Show details
Maha R.
Maha R.Greater Melbourne (Outer), VIC
  Fair Incentive Thomastown

100% Top notch service and helpfulness

Bevmarks in Thomastown, Sam the staff member that helped find the right bed for my comfort was very helpful, and friendly I was satisfied with the quality, professionalism and knowledge on what would suit my needs. Would recommend the store for anyone looking for a quality bed and top notch help from staff Show details
Bubsy32
Bubsy32Greater Melbourne (Inner), VIC11 posts
  Thomastown

Perfect bed and mattress

Got a wonderful bed and mattress from these guys. As far as service goes, I found Jeff to be more sincere than Mark, it’s obvious Mark just wants to sell and once he’s done that, feigning even fake interest in conversing with the buyer is not important to him. Bed is lovely however no instructions were provided and I found that to be extremely irritating, couldn’t even find instructions online and couldn’t call Bev Marks as the delivery came after hours on a Saturday.

We got a firm mattress too which Mark recommended, 5 stars to him for the suggestion as so far this has been *the best* mattress ever.

Nicholas Momiroski
Nicholas MomiroskiGreater Melbourne (Outer), VIC
  Thomastown

100% the best service I’ve ever received

My family and I have been searching for a good quality bedroom suite and mattress, and most places we’ve been to haven’t been able to provide, especially with the quality of service. When we first entered Bev-Marks, we were greeted and serviced almost immediately by a friendly and helpful employee known as Mark. He helped us choose a suite and an excellent mattress which we ended up purchasing. Thank you! Show details
Nat
NatGreater Melbourne (Outer), VIC3 posts
  Thomastown

I have had nothing but a great night sleep

My husband and I were looking for the perfect mattress but could not agree on one as we like different softness/firmness, however we definitely found the perfect one!! We were told the mattress would not arrive for 3 weeks and got it in 2 (that’s a big tick) and we now have been sleeping on it for several nights. My back is feeling better and we are definitely getting a better nights sleep.

Thank you to Mark from thomastown for your advice and patience, we will be recommending your store.

Thank you Show details

Furniture Shops

Find out how Bev Marks Thomastown compares to other Furniture Shops

Know better, choose better.

Compare all
Michelle A.
Michelle A.2 posts
  Thomastown

Not happy

Love the furniture but not happy with sharing it with borers, Bev marks don’t want to know about it and don’t believe me even though I’ve got a report to say they were in the bed when I bought it Show details
Nadun
Nadun
  Thomastown

Best customer service

Really appreciate the help & explanation of different products, Sam allocated so much time for us, didn't rush at all. We felt so warmly welcomed!
Good variety of products in store as well, low-mid price range. Show details
Rebecca T.
Rebecca T.Greater Melbourne (Outer), VIC
  Thomastown

Amazing Service and Product!

My husband and I were instantly welcomed by the lovely gentleman Geoff, whom was extremely friendly and bubbly as well as very knowledgeable about the mattresses which was am absolute bonus. I have never felt so welcomed into any store of late, and what's even better is you weren't felt like products were being shoved down your throat, you have the choice of what you want
Will definitely be returning in future when we require more bedding.
Geoff, you are an amazing person and Bev Marks are very lucky to have you as a staff member. You certainly brighten up the place with your quirkiness. Show details
Emma
EmmaGreater Melbourne (Metropolitan), VIC
  Thomastown

Cheap, quick and easy

Bought a queen Bed in a box original bed from Geoff at Thomastown today! Quick and easy purchase, great price and fantastic service! Looking forward to a sound nights sleep. Show details
Anna
Anna
  Thomastown

Great service!

Sam was lovely to deal with, and very helpful when choosing the first bed for my son. Thanks Sam for great service, information and a great deal to top it off! Show details
D and M
D and M2 posts
  Thomastown

Fantastic customer service!

So happy with the advice and support we received when facing the overwhelming task of selecting a new mattress. Sam was very knowledgeable and patient and made it so much easier. Also received a quality product for a great price. Would recommend making this your first stop when shopping for a bed. ! Show details
Laura Goodier
Laura Goodier
  Thomastown

Welcoming, friendly and excellent service

I was welcomed by Mark and the friendly team at Thomastown. Mark exceeded in his service, it was a very enjoyable experience. Mark even left me feeling encouraged in life and satisfied with my purchase of my first brand new bed, base and mattress protector. You now have a loyal customer. When I make it and need that king size bed I’ll be visiting Mark and the awesome team in Thomastown. Show details
Warren Carter
Warren CarterGreater Melbourne (Outer), VIC2 posts
  Thomastown
Robyn Walkeden
Robyn WalkedenGreater Melbourne (Outer), VIC
  Verified Thomastown

Great customer service

Sam at your Thomastown store was awesome. Very polite, made us feel very comfortable when purchasing a new mattress for my 86 y.o Mum. He listened to our needs and even had a laugh with us about the good old days.
Top Job Sam ! Show details
Product Quality
Customer Service
Mick
Mick
  Thomastown

Very disappointed & uncomfortable

I Purchased the fusion comfort support from Bevmarks Thomastown in March 2018,after 9-10 months there was over 30 cm dipping in the middle. It was replaced under warranty on the 19-2-2019,the replacement has the same problem if not worse & Bevmarks Thomastown have not been helpful & won't honour 2nd warranty. Show details
Furniture Shops

Find out how Bev Marks Thomastown compares to other Furniture Shops

Know better, choose better.

Compare all
PAT JOBSZ
PAT JOBSZGreater Melbourne (Outer), VIC
  Thomastown
Anon
AnonGreater Melbourne (Outer), VIC3 posts
  Thomastown

Fantastic Service!

All staff at the store were helpful and caring. I was super impressed with the knowledge staff had as well as their customer service. Super pleased with the service received and cant wait to receive my new bed! Thanks guys. Show details
Karon H.
Karon H.Greater Melbourne (Inner), VIC
  Thomastown

Very Pleasant customer service

Staff at Bevmarks we’re extremely helpful and flexible to our requirements. We received free delivery and installation which was very kind of them and best part was they took all the cartons as well once our beds were installed. Very convenient. Quick responses to our emails. Show details
Mandi
MandiGreater Melbourne (Outer), VIC2 posts
  Thomastown

Excellent service

We went in too buy a mattress as we have both been having back and shoulder issues. The staff were friendly, very helpful and informative but not pushy and helped us narrow our choices down to 3 beds (of varying price range). We were extremely happy with the assistance given. We have made many purchases from this store for our family over the years. Show details

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.