Buying diamond earrings so appreciated Esen's knowledge and help. Very professional and friendly service.
Bayside Frankston was not convenient but we were impressed with service so worth travelling

I would highly recommend never using Bevilles.
My whole family bought my sister presents from there for her 21st 2 out of the 3 had to be returned!
First the bracelet, I explained to the sales woman that she had a very tiny wrist and links would need to be taken out, I was told to come back and they would take care of it in a manner that made me think there was no charge and when I tried to talk to her, she refused to communicate with me, the manager couldn’t even get her to talk to me, like clearly she has told me the wrong thing and refuses...

Bought a blue diamond ring and got it resized.. waited for a week, then when I went to the store I was shocked that the ring was a totally different ring! the staff are very helpful in sorting it out and will send a new ring to get resized... but I have to wait for 2 more weeks... total of 3 weeks waiting... I never had experience like this in different store like instead of just resizing, they changed the appearance of the ring..

Brought a diamond ring from there parramatta store , not long after the diamond fell out ( great workmanship) I was told it will be under there warranty , when I go to get the ring I’m told I need to pay $70 long story cut short paid the money which I shouldn’t have Brought ring home the diamond they put in is not the same diamond they’ve put it wrong ( sideways) and they’ve damaged the claws that hold ring take it back to the store who ship it or to head office after 2 weeks I get a ring that looks even worse diamond is still in sideways and t...

I ordered a watch online as a gift for a 60th. I needed it within 7 days. I’m in Sydney they shipped it from Melbourne took 4 days to be dispatched I got the order 12 days after date of initial order. I went to the party without the gift. The dispatch time is too long and 12 days waiting time is excessive. Blaming covid is still too excessive.

Purchased two pairs of hoop earrings online with a birthday voucher, items arrived on time. Clasp on one earring didn't fastened properly hence it went missing on a night out. Notified Customer Service online and provided as much information as possible - I was also willing to pay for a replacement. Instead Bevilles was kind enough to send a replacement free of charge. It made my day. Thank you again.

Purchased a diamond ring online - ordering was easy and postage was fast. Unfortunately, the ring had a defect. Contacted customer service by email with some photos and within three days they arranged for me to exchange the ring for a new one at a local store. The Manager at the Parramatta store was very helpful and in the end I exchanged for an alternative style that I am delighted with. Very positive experience.

I received my citizen watch & it’s perfect! Such a hassle free purchase! I wouldn’t hesitate to recommend your business! Exceptional service & considering I live in WA arrived in a reasonable amount of time. Thank you!

Good old one on one service like their used to be.Manager Lily was up to the task and I received a lot more in value than I expected… Terrific to have such an array of options as she led me through everything I could've afforded

Overall experience was great apart from when went to pick up the ring been told twice that why can’t find where it’s kept. Even though the sales girl told it’s ready to go.

Sales girl - Dulini was amazing, very friendly, professional and easy to deal with. The others I dealt with were like I don’t care.

I had an issue with an in store purchase, however when i emailed customer service the girls were happy to help and got my issue resolved within a few days! Will be using Bevilles again! :D

Appalling customer service and experience at the Knox store. I needed to return a ring that was initially purchased and paid in full for at another store. They didn’t have it in stock therefore I had to wait for them to have it sent from another store... during that time the stores had closed due to COVID so the ring was sent to the head office who then delivered to me almost 2 months later. I had spoken to head office to notify them of the situation and the reason why it needed to be returned. They were extremely lovely and helpful. They sent ...

Last November 7, 2020 we went to Beville’s Parammatta branch for windows shopping, only to check some good items on sale, during our visit we met a Saleslady named Florita which showed a very good sales attitude and did an amazing job showing us all items on Sale. I asked a lot of questions and she respectfully and professionally answer this in a very nice way, I end up buying a set of jewelleries with convincing power from Florita and of course a good deal and very good product from Bevilles, I would recommend to visit Bevilles branch of Parramatta and look for Florita which is very friendly and good employee of Bevilles.

I was very happy, recomended the store to all my family ,products were lovely and the prices were very reasonable

My partner purchased 2 rings for me. Due to COVID we been shopping online, he paid for express post as well for it to arrive on my birthday. However, We ordered both in size Q but we got a S/P. Had to get it checked at the store and the girls couldn’t believe what they did. On the order form it said size Q for both when they weren’t. Couldn’t find the same ring at the store which I really wanted for my birthday :( , had to pick something else sadly. I won’t be shopping online with Bevilles. We don’t like running around for returns, it shouldn’t be our problem. The stores aren’t close to us.