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Bevilles
2.2 from 151 reviews · View Statistics

Reviews

2.5

30 reviews
  • Product Quality
    2.9 (25)
  • Return Claim MadeYes (9) · No (21)
  • Shipping
    3.0 (9)
  • Customer Service
    2.7 (15)
  • Warranty Claim MadeYes · No (30)
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Reviewer Photos & Videos

Stacie C.

Stacie C.Sydney, NSW

  • 5 reviews

Very happy customer

published

Purchased a diamond ring online - ordering was easy and postage was fast. Unfortunately, the ring had a defect. Contacted customer service by email with some photos and within three days they arranged for me to exchange the ring for a new one at a local store. The Manager at the Parramatta store was very helpful and in the end I exchanged for an alternative style that I am delighted with. Very positive experience.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationParramatta
Warranty Claim MadeNo
Mait

MaitPerth, WA

  • 4 reviews
  • 1 like

Beautiful watch!

published

I received my citizen watch & it’s perfect! Such a hassle free purchase! I wouldn’t hesitate to recommend your business! Exceptional service & considering I live in WA arrived in a reasonable amount of time. Thank you!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

Good old one on one service like they used to be

published

Good old one on one service like their used to be.Manager Lily was up to the task and I received a lot more in value than I expected… Terrific to have such an array of options as she led me through everything I could've afforded

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNorthland preston
Warranty Claim MadeNo
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Romeo

Romeo

  • 7 reviews
  • 6 likes

Can do better

published

Overall experience was great apart from when went to pick up the ring been told twice that why can’t find where it’s kept. Even though the sales girl told it’s ready to go.

Sales girl - Dulini was amazing, very friendly, professional and easy to deal with. The others I dealt with were like I don’t care.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPlenty valley
Warranty Claim MadeNo

Fantastic Service!

published

I had an issue with an in store purchase, however when i emailed customer service the girls were happy to help and got my issue resolved within a few days! Will be using Bevilles again! :D

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Dee

DeeGreater Melbourne (Outer), VIC

Knox City - Worst customer service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationKnox City Westfield
Warranty Claim MadeNo
Jonathan and Gemma

Jonathan and GemmaSydney, NSW

  • 2 reviews

Excellent Service (Bevilles Parramatta - Florita)

published

Last November 7, 2020 we went to Beville’s Parammatta branch for windows shopping, only to check some good items on sale, during our visit we met a Saleslady named Florita which showed a very good sales attitude and did an amazing job showing us all items on Sale. I asked a lot of questions and she respectfully and professionally answer this in a very nice way, I end up buying a set of jewelleries with convincing power from Florita and of course a good deal and very good product from Bevilles, I would recommend to visit Bevilles branch of Parramatta and look for Florita which is very friendly and good employee of Bevilles.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBevilles Parramatta Branch
Warranty Claim MadeNo
1 comment
Bevilles
Beverly J.Bevilles

I met an amazing lady maura yacoub her attitude was extremely professional and she had good customer service skills

published

I was very happy, recomended the store to all my family ,products were lovely and the prices were very reasonable

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationbroadmeadows
Warranty Claim MadeNo
1 comment
Bevilles
Beverly J.Bevilles
Wiki

Wiki

  • 5 reviews
  • 2 likes

Both Rings Wrong Size!!

published

My partner purchased 2 rings for me. Due to COVID we been shopping online, he paid for express post as well for it to arrive on my birthday. However, We ordered both in size Q but we got a S/P. Had to get it checked at the store and the girls couldn’t believe what they did. On the order form it said size Q for both when they weren’t. Couldn’t find the same ring at the store which I really wanted for my birthday :( , had to pick something else sadly. I won’t be shopping online with Bevilles. We don’t like running around for returns, it shouldn’t be our problem. The stores aren’t close to us.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Bargain

published

Just happen to pop into Blacktown Bevilles, picked a few earrings at a great price. Service was great (thanks Eileen). Don't usually buy jewelry but happy to go bad there for another bargain

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWestpoint Blacktown
Warranty Claim MadeNo
1 comment
Bevilles
Beverly J.Bevilles
Browns

BrownsBrisbane

  • 5 reviews
  • 2 likes

Cheap, disposable, garbage for jewelry

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Bevilles
Beverly J.Bevilles
moo72j

moo72jSydney, NSW

  • 2 reviews

Ring is too small

published

I waited 9 days for the ring to come they kept telling me incorrect information where the ring was coming from. I finally got it and it was too small

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Bevilles
Beverly J.Bevilles
David D.

David D.Greater Melbourne (Inner), VIC

Worst customer service and breach of privacy ever experienced!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFrankston
Warranty Claim MadeNo
2 comments
Bevilles
Beverly J.Bevilles
David D.
David D.
Autafa O

Autafa OAU

  • 10 reviews
  • 4 likes

Sale??????

published
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
4 comments
Bevilles
Beverly J.Bevilles
Autafa O
Autafa O
Bevilles
Beverly J.Bevilles
Damo

DamoGreater Melbourne (Outer), VIC

Gshock watch

published

Impeccable service, ordered on a Sunday and had it express posted to me by the Tuesday, (Xmas)
My purchase is exactly what I was after,
In stock ,checkout was just as easy as the purchase itself

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Bevilles
Beverly J.Bevilles
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jan

janSouthwest, VIC

  • 2 reviews
  • 8 likes

Rip off scam

published

Please don't buy the initials necklace with the love heart in the middle. It's nothing like the one you see in the photos. It's so tiny you can't even see it. The smallest pin is bigger than the wordings. I don't know how they justify charging 230 dollars for it. Customer service don't want to know anything about it. To make it worse the chain had a knot in it when I received it. If you want to waste your money buy bevilles online. I tried to write a review under the product at bevilles website twice but they somehow stop the reviews from appearing on their website. I don't know how they get away with this.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
Bevilles
Beverly J.Bevilles

Don't Buy from Bevilles - Just a Scam

published

Hi everyone,

I have purchased a diamond wedding ring for $3995 and after just two month i had a financial difficulties and i decided to sell the ring , when i went back to the same store and the same person who sold me the ring she said we can take it from you only for $150 , i was really in a shock , until i decided to check other jewellery stores and they have said that we don't buy any jewellery from Bevilles because their product all fake and worth nothing ZERO $ .

Don't buy from BEVILLES
Because their jewellery has no value at all........

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationParramatta
Warranty Claim MadeNo
1 comment
Bevilles
Beverly J.Bevilles
Belinda C.

Belinda C.Greater Melbourne (Outer), VIC

  • 5 reviews
  • 7 likes

Wrong item sent

published

Ordered 2 rings and a necklace online. Necklace description said 65cm sent one that was 43cm. I phoned and the H.O person said that I would need to send it back then they would assess it, then they would contacted the warehouse to see if they have one in stock with the correct length and then send it. That’s excessive time wasting and outrageous customer service

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
Bevilles
Beverly J.Bevilles
Marissa

MarissaGreater Melbourne (Outer), VIC

Absolute disgrace

published

Ordered mine and my fiances wedding bands and were told they would provide free rhodium plating on my engagements ring. Receiced 3 phone calls about coming to pick up our rings and each time i asked about the rhodium plating and was advised yes its included. Come time to pick up my ring was told i had to pay for it and they weren't going to do it for free as promised. The staff argued with us and insinuating we were lying. If our rings weren't made to order we would have been getting a full refund. Such a stressful and upsetting situation so close to our wedding. Will definitely never be buying anything from this store again!

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHighpoint
Warranty Claim MadeNo
simbasmummy

simbasmummyGreater Melbourne (Outer), VIC

Unprofessional and Silly

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFountain gate
Warranty Claim MadeNo
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Questions & Answers

Joan P.

Joan P.asked

Online store

Pricing online under FLYLC for a mobility scooter for $129.00 and free shipping. Is this for real??? Please send me your telephone number. joan.nanny1@gmail.com

~ Joan

No answers
Julie S.

Julie S.asked

Online store

It’s been 2 weeks still haven’t received my purchase, payed express post which has made no difference to the delivery time.
Not Happy.

No answers
Kelly Smith

Kelly Smithasked

Online store

I am interested in buying the Bowflex Selecttech dumbells you posted on Facebook, but cannot find who to speak to. The purchase information is inadequate. You show no reliable contact information.

Please forward a phone number for sales or customer service to my email:
krsceltusa5169@gmail.com

No answers

Get an answer from our members and Bevilles representatives

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