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Great customer service
I bought my wife a jade ring for her 40th birthday online less than a month later the jade Stone feel out of the ring and was lost. I contracted Bevilles and they sent a return form and assessed the ring within in a week and found the mount faulty. They offered to replace the stone and fix the ring or store credit to the value. My wife picked a pair of emarld earring and they were delivered within 5 days. Great service we will be using Bevilles from now on.
Unprofessional and poor timekeeping
Yesterday we went to go the the TTP Store and as we had a busy day, googled your website for opening times 11am. We got there 20 minutes early and sat and had a coffee in the mall opposite about 6 feet opposite the store and watched two female staff walking around the store . During this time one left and the other was trying on rings, looking at herself in the mirror and using her phone. At 11 we went to the door and she told us that despite your website saying they were open that they were not opening up for another 15 minutes and there wer...e doing the store set up? We were there to return a seiko watch under warranty to get it fixed as after 10 months it is not working we were assisted with this but told it is going to take 10 weeks which was not very pleasing as I am without a watch during this time or will need to purchase a cheap one to get through what is nearly three months to repair a faulty product. When I tried to ring today wanting to give this feedback personally I have mad several attempts to contact both your customer service and HR areas but have not had a call answered by a person on any of the available options via your telephone 1300 number despite about 6 attempts. I find all of this to be disappointing and unprofessional customer service. ring today
Don’t be fooled
Gold faded on $3000 chain,chain was kept in box that it came with and worn only a handful of times on special occasions. Was told this is normal. No exchange,no refund or money back would be accepted on Epping Neville’s behalf. They mislead and are not honest when purchasing products from them and are educated from head office how to avoid any corresponding requests. Never answer phones. Never call you back. [Profane Content Removed]. Don’t be fooled and go elsewhere. Spend your hard earned money on company’s That will honour their warranty. There is nothing good to say about any of the staff or their head office but stay tuned as I have sold the story to current affair.
Ordered 2 products online which looked fantastic valued at over $1000. Received them and they looked like a $5 lucky dip prize. Dont waste your money here for falsely advertised products.
Worst customer service, sale faulty watches and don’t resolve the issue. So don’t trust and buy from them.
Sold faulty watch, didn’t respond to the emails. Worst customer service in store and head office. Product is with them.
Fixing a faulty lock in jewellery for 85% of the full price !
My wife had a bracelet from Bevilles rarly used it and found the lock loose sent it to the shop to be checked they called us to quote the cost of the fix which was 85% of the brand new jewellery price ! When we went to the shop to discuss it -Westfield liverpool - staff member was not helpful, not caring . We decided to never buy again from this shop
Don't waste your money!
Purchased an Id bracelet, 3 days after wearing the clasp broke. It completely split in half and opened. Jeweller said it was my fault that I broke. Which was impossible. To replace it cost my $40. Even though the bracelet was only $100. They gave it back to me tarnished. I said I wasn't happy with it and they said they would have to charge me again to fix. I thought It was completely unfair so I left. Now only 1 month after the purchase one of the links snapped. Poor, cheap quality. Not worth your money. They blame you for the quality if it brakes and charger you. Warranty means nothing
Defective watch sold to me
I ordered a Fossil watch - arrived not functioning. So to save time and effort, I had battery replaced at local jewellers. Still doesn’t work. Beville refuse to repair or replace.
Terrible quality jewellery and terrible repairers
After getting my 9 carat gold curb chain repaired twice it broke again in the exact same way 2 weeks later. The spring in the clasp was mislodged and the chain was never taken off in those 2 weeks, I still have all the parts and am going to take my complaint to the accc, especially after hearing the atrocious problems people have been having. I also went to zamels who told me how thin the chain and clasp were as well. They also didn't return my receipt or box that it came in when I sent it for repairs, it came in a plastic bag
Poor quality jewellery, poor repair service, terrible customer service
I purchased a 9 carat gold diamond and ruby ring as a 21st birthday gift for $400, together with a care plan for $59 to pay for resizing and any future repairs. Separately, I paid for the ring to be engraved with a 21st message.
Within one day of wearing the ring, a diamond had fallen out. I took it to Bevilles Melbourne CBD where it was repaired for free under the care plan. I asked the staff members to ensure it would be repaired properly and to check the rest of the settings and I was assured it would be.
Six months later, the same d...iamond fell out again. I took it back to Bevilles and calmly explained how disappointed I was to have paid $400 for such a poor quality piece of jewellery, plus the poor quality of workmanship with the repairs. Your staff member immediately said it must have been the fault of the person wearing the ring, instead of taking responsibility for selling poor quality jewellery in the first place. The store manager arranged to have the ring sent to head office and said if it was deemed to be faulty, they would replace it. I appreciate that Bevilles took this step and ended up replacing the ring with a brand new one. This was done quickly (took just over a week) and that they contacted me straight away that it was ready for collection. Upon collecting the new ring, I spoke to the store manager again and expressed that I was disappointed with the poor quality of the first ring and that I would now be required to pay for further engraving and be out of pocket. The store manager shrugged and said to take it up with head office. I asked for compensation for the poor quality ring or to be reimbursed for the cost of engraving and the postage required in having the ring repaired and I was told this was not possible. I said I would not be shopping at Bevilles again and would not recommend anyone else to do so and the store manager said she understood. I am pretty shocked that a store manager has so little regard for customer satisfaction or ensuring repeat business.
- Physical store
Rubbish customer service & Rubbish jewellery
It feels & It's Very light like fake jewellery Have a look At the different shade of gold Very disappointed When I put it on layby
I can't remember what the lady said if she was going to get it from another store or from head office. The matching bracket to necklace but she didn't I guess
When it come to taking it out from layby they wouldn't refund me All the money
So now I'm stuck with it I went in many times to complain but they always had an excuse & taking them to fair trading who will like to join me?? Lol
Absolute Rubbish Store and Customer Service
Do not buy the initials necklace with the love heart in the middle. I could not believe my mum got scammed to buying this crap product online for my girlfriend for Christmas. It looks nothing like the one you see in the photos.
It's so tiny you can't even see it and it looks like its made of tin. I don't know how they justify charging over $200 for it. Customer service at Bevilles have given my mum a very hard time and they don't want to know anything about it. Please do not buy from them.
I am going to take this matter further with the omb...udsmen and possibly "A Current Affair" to highlight how bad Bevilles are and they do not care about their quality and customer service. All they are about is ripping people off. Shame on you and you will hear about this soon!
- Physical store
Not really a jewelry store more like a junk jewellery store Overpriced no real gold it's all gold infused.
I purchased a 9 carat necklace from these people for $250 I found the same necklace $100 cheaper at Prouds. Whenever they have sales on you go to the store and they have nothing in stock. Their diamond jewellery is a joke. I bought a piece and the diamond fell out within a month, they tried to get out of fixing it. The staff are generally rude and untrained. The products are overpriced fake gold; they insisted infused is just the same but it's not - it's only silver and can only be sold as silver. The good stuff you find online doesn't exist wh...en you go in store. They sell their products on Catch of the Day and other clearance sites, showing just how cheap it is!. They charge the same price for silver gold filled as other places do for real 9ct gold! Go elsewhere it's cheaper and you'll actually get 9 carat gold: not much to ask from a jewelry store!
Questions & Answers
I cannot open my watch strap. It is a Roberto Careti mesh bracelet strap
Pricing online under FLYLC for a mobility scooter for $129.00 and free shipping. Is this for real??? Please send me your telephone number. firstname.lastname@example.org
It’s been 2 weeks still haven’t received my purchase, payed express post which has made no difference to the delivery time.
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