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MaitPerth, WA
- 4 reviews
- 1 like
- Online store
- Verified customer
Beautiful watch!
I received my citizen watch & it’s perfect! Such a hassle free purchase! I wouldn’t hesitate to recommend your business! Exceptional service & considering I live in WA arrived in a reasonable amount of time. Thank you!
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Star2019Greater Melbourne (Metropolitan), VIC
Disgusting “USED” piece sold to me instead of brand new eye pendant.
I’m very shocked to open box of a returned/used filthy gold eye pendant. I chose it in store brand new and when at home opened it to put on chain it was rusty, scratched up worn looking, loop that chain goes through has black/green inside which is unhygienic. Heartbroken shattered i am.
1 comment
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Good old one on one service like they used to be
Good old one on one service like their used to be.Manager Lily was up to the task and I received a lot more in value than I expected… Terrific to have such an array of options as she led me through everything I could've afforded
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Romeo
- 7 reviews
- 6 likes
Can do better
Overall experience was great apart from when went to pick up the ring been told twice that why can’t find where it’s kept. Even though the sales girl told it’s ready to go.
Sales girl - Dulini was amazing, very friendly, professional and easy to deal with. The others I dealt with were like I don’t care.
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Fantastic Service!
I had an issue with an in store purchase, however when i emailed customer service the girls were happy to help and got my issue resolved within a few days! Will be using Bevilles again! :D
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Iron M.Eyre Peninsula, SA
Poor quality
Ordered 2 products online which looked fantastic valued at over $1000. Received them and they looked like a $5 lucky dip prize. Dont waste your money here for falsely advertised products.
1 comment
Beverly J.Bevilles
Good Afternoon/Morning,
Thank you for taking the time to provide your feedback. ... Read more
Could you please send through your order details and a photo(s) of the items to our customer service team at customerservice@bevilles.com.au, so that we may investigate this matter further. We appreciate your cooperation and look forward to hearing back from you. Kind Regards Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
Jonathan and GemmaSydney, NSW
- 2 reviews
- Physical store
- Verified customer
Excellent Service (Bevilles Parramatta - Florita)
Last November 7, 2020 we went to Beville’s Parammatta branch for windows shopping, only to check some good items on sale, during our visit we met a Saleslady named Florita which showed a very good sales attitude and did an amazing job showing us all items on Sale. I asked a lot of questions and she respectfully and professionally answer this in a very nice way, I end up buying a set of jewelleries with convincing power from Florita and of course a good deal and very good product from Bevilles, I would recommend to visit Bevilles branch of Parramatta and look for Florita which is very friendly and good employee of Bevilles.
1 comment
Beverly J.Bevilles
Hello Jonathon & Gemma,
Thank you for taking the time to share your experience within our Parramatta store.... Read more
We are thrilled to hear of your fabulous experience, and your feedback has been forwarded. We hope to see you in store soon! Kind Regards, Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
I met an amazing lady maura yacoub her attitude was extremely professional and she had good customer service skills
I was very happy, recomended the store to all my family ,products were lovely and the prices were very reasonable
1 comment
Beverly J.Bevilles
Hello Faten,
Thank you for taking the time to share your experience within our Broadmeadows Store.... Read more
We will pass your feedback on to the store, and hope to see you again soon! Kind Regards Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
JennaSydney, NSW
Bevilles Blacktown WestPoint are AMAZING!!
Bevilles at Blacktown WestPoint are amazing, you will be smiling from ear to ear from the time you walk in to the time you walk out!
The customer service is outstanding and the employees their go above and beyond help you find exactly what your after if not BETTER!
Also a massive THANK YOU to Rosa from Blacktown WestPoint Bevilles, she done an absolute amazing job helping my fiancé choose the most stunning engagement ring, it is absolutely out of this world!
1 comment
Beverly J.Bevilles
Hey Jenna,
Thank you for taking the time to share your experience.... Read more
On behalf of all at Bevilles, Congratulations, we wish you both all the best in this new chapter of your lives. Kind RegardsSimilar opinion? Write a review on ProductReview.com.au!
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Ashish A.Greater Melbourne (Outer), VIC
Scam to charge $80 for resize
Westfield Bevilles Plenty Valley made us wait for weeks after weeks for correct size of ring we chose.
And seems there main intention was to sell a size smaller and charge $80 to resize.I finally got refund.
I checked with some other friends and same experience. Please be cautious of this tactics they use to charge you.
I think even if they have your size they will say no and charge $80.
I will never ever go to Belevilles Westfield Plenty Valley
1 comment
Beverly J.Bevilles
Hello Ashish,
Thank you for taking the time to provide your feedback. ... Read more
To investigate this matter further could you please email our customer service team at customerservice@bevilles.com.au with your docket number and details of the ring size you required. Thank you for your cooperation and we look forward to hearing back from you. Kind Regards, Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
Wiki
- 5 reviews
- 2 likes
Both Rings Wrong Size!!
My partner purchased 2 rings for me. Due to COVID we been shopping online, he paid for express post as well for it to arrive on my birthday. However, We ordered both in size Q but we got a S/P. Had to get it checked at the store and the girls couldn’t believe what they did. On the order form it said size Q for both when they weren’t. Couldn’t find the same ring at the store which I really wanted for my birthday :( , had to pick something else sadly. I won’t be shopping online with Bevilles. We don’t like running around for returns, it shouldn’t be our problem. The stores aren’t close to us.
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Remo
- 3 reviews
- 2 likes
Fixing a faulty lock in jewellery for 85% of the full price !
My wife had a bracelet from Bevilles rarly used it and found the lock loose sent it to the shop to be checked they called us to quote the cost of the fix which was 85% of the brand new jewellery price ! When we went to the shop to discuss it -Westfield liverpool - staff member was not helpful, not caring . We decided to never buy again from this shop
2 comments
Beverly J.Bevilles
Dear Remo,
Thank you for taking the time to share your experience with us.... Read more
At Bevilles Jewellers we aim to provide the utmost customer care and highest quality products, however, it seems that we have not lived up to your expectations. We are sorry to have let you down in this instance. Please forward your docket number and/or repair docket details to our customer service team at customerservice@bevilles.com.au, so that we can investigate this matte further and work on a suitable resolution. Kind Regards, Bevilles JewellersWe dont have a copy of the repair docket
I have sent the original receipt and other details on the customer service email
Looking forward to your response
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Bargain
Just happen to pop into Blacktown Bevilles, picked a few earrings at a great price. Service was great (thanks Eileen). Don't usually buy jewelry but happy to go bad there for another bargain
1 comment
Beverly J.Bevilles
Good Afternoon Vivienne,
Thank you for taking the time to share your experience with us. ... Read more
We are delighted to hear about your recent visit to Bevilles Blacktown and hope you are enjoying your fabulous new earrings. We will pass on this feedback to the store and their regional manager. Hope you have a wonderful day and stay safe. Kind Regards, Bevilles Customer ServiceSimilar opinion? Write a review on ProductReview.com.au!
FezSydney, NSW
Would not buy it as they LIE
I purchased a $3000 ring and they selling point was that I will receive a voucher around $300 and I will have 6 months to spend it. Then I decided to buy it but found that it was only for $100 plus it expires within a month. How stupid is that they need to train their staff probably. The diamond I bought might not be REAL as well I will be getting that checked as well because I don't TRUST them anymore. DON'T BUY IT unless you are %100 sure.
1 comment
Beverly J.Bevilles
Hey Fez,
Thank you for taking the time to provide your feedback.... Read more
We understand you have contacted our customer service team via email regarding this matter. We can see that a $300.00 voucher was applied at the time of purchase as this was a special promotion offered at the time. This will be indicated on your invoice. Eternity Points are a reward given to our customers, as explained via email for every $250.00 you spend you earn 10 points which is equivalent to $10.00 and the points activate two weeks after your purchase and are valid for 28 days. Please see https://www.bevilles.com.au/pages/eternityclub-terms-and-conditions for further details on our Eternity Membership and rewards program. Kind Regards, Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
BrownsBrisbane
- 5 reviews
- 2 likes
Cheap, disposable, garbage for jewelry
Ordered my daughter a padlock bracelet with pink stone. She wore it 2 times and it broke...not the safety chain but the actual bracelet links...they replaced it but the same thing happened again after 3 hours of wear... note here that my daughter was only 9 months old when this happened the first time and about 15 months the second time...we were reluctant to let her wear it.
So upon contacting again I opted to choose something else...i chose what looked to be a thicker chain and no stone padlock bracelet. We gave it to her for Xmas back in Dec...Read more
1 comment
Beverly J.Bevilles
Good Morning,
We are sorry to hear about your daughter's bracelet. Please understand that we do adhere to Australian standards and are confident that our products are suitable for our customers to e... Read more
njoy. Jewellery is very delicate in nature and can have many factors resulting in unforeseen issues.Similar opinion? Write a review on ProductReview.com.au!
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Damien T.Sydney, NSW
Terrible quality jewellery and terrible repairers
After getting my 9 carat gold curb chain repaired twice it broke again in the exact same way 2 weeks later. The spring in the clasp was mislodged and the chain was never taken off in those 2 weeks, I still have all the parts and am going to take my complaint to the accc, especially after hearing the atrocious problems people have been having. I also went to zamels who told me how thin the chain and clasp were as well. They also didn't return my receipt or box that it came in when I sent it for repairs, it came in a plastic bag
1 comment
Beverly J.Bevilles
Hi Damien,
We're deeply sorry to hear about the trouble with your chain. ... Read more
We stock a variety of chain in different styles. Some are thick, others fine or dainty. Due to their nature, some are not suited for arduous or every day wear whereas others are more durable. All chains are unique and must receive the proper care to ensure they retain their value. Whatever is the case with your chain, whether it be a fault in the manufacturing or otherwise we would like to assist you however we can. We'd like to have your piece assessed by an independent jeweller so we can determine the nature of the fault. Please call or email our customer service team on 1300 797 949 or customerservice@bevilles.com.au so we can help arrange this for you. Kind regards, Bevilles Customer ServiceSimilar opinion? Write a review on ProductReview.com.au!
moo72jSydney, NSW
- 2 reviews
Ring is too small
I waited 9 days for the ring to come they kept telling me incorrect information where the ring was coming from. I finally got it and it was too small
1 comment
Beverly J.Bevilles
Good Afternoon Moo72j,
Thank you for taking the time to share your experience with us.... Read more
We are sorry to hear that you are not satisfied with your order. In order for us to assist you and rectify this matter we require your order number. Please email customerservice@bevilles.com.au as we wish to discuss this matter further with you. Kind Regards, Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
David D.Greater Melbourne (Inner), VIC
Worst customer service and breach of privacy ever experienced!
Absolutely disgusting customer service, breach of contract and confidentiality. [Name Removed] from head office, ( who refused to identify herself and position within the company, yet claimed the buck stops at her) minimised the issue and stated in a recorded call, that there was no misconduct whatsoever, but then admitted that it warranted an investigation after I made it very clear that every other bevilles employee I had spoken had contradicted her stance and in fact apologised as they understood the wrong actions carried out at the Franksto...Read more
n store by very unhappy employees. [Name Removed] also defended her subordinates decision to label me a sexist, after I had stated a simple fact regarding the dominance of women within certain sectors of society during my initial phone conversation with a head office junior. Apparently men are not allowed to state inconvenient facts without being labelled a sexist in 2020. As a result of Bevilles mismanagement and appalling privacy policy, my 10 year old son was robbed of his Christmas gift which has left him absolutely shattered . As for me personally I will never shop at bevilles again as they cannot be trusted with basic finance contracts. And when trying to make sense of it all "[Name Removed]" the customer service officer's patronizing and dismissive attitude towards the whole incident was the icing on the cake and the only reason I am making my very first product review. Thank you [Name Removed] for giving me an insight into the toxic company culture at head office and for demonstrating a complete disregard to the inflammatory accusations made by the simple minded employee that work under your command. After reading the horror stories that your ex employees have posted online about the way this business operates, it becomes clearer to see how negligence by Bevilles staff is just a symptom of the narcissistic attitude displayed by [Name Removed] who finds pleasure in belittling her customers and gaslighting them with a condescending 'bad luck' approach to a very serious breach in privacy. Unfortunately for [Name Removed], head of customer service at Bevilles the buck stops at VCAT in my book and not with you.2 comments
Beverly J.Bevilles
Hello David,
Thank you for taking the time to share your thoughts with us. ... Read more
As per our previous correspondence and as stated on our Privacy Policy accessible through our website, the personal information you have provided Bevilles will be kept confidential and secure and not accessible for unauthorized use, amendment or disclosure. The personal information you have provided us with has not been released nor shared with the second party who chose to return the item. As you have mentioned the item was purchased by yourself and was then gifted to a second party. Once the item has been gifted, it is then at their discretion to keep the item, exchange or do as they see fit. As they decided the item was not suitable, our team attempted to assist with an exchange in store and as there was nothing to their liking a refund was issued and the funds were placed back onto the original payment method, in this circumstance it was directly refunded to you. We understand that people can become upset when they feel that matters are not being dealt with as they wish. At Bevilles we have a 'zero tolerance' approach to certain behaviors towards a member of our team as they are here to assist our customers in the best possible manner and should be treated in a respectful manner. We value all feedback and your concerns form all previous correspondences have been formally documented and forward to the relevant management authority for the necessary internal action. We consider this matter resolved, and we wish you all the best in the future. Kind Regards, Bevilles JewellersPerhaps if Bevilles management pulled their heads out of the sand, unblocked their ears and exercised basic logic, they will realise the mistake they are committing by denying and defending the action... Read more
s of the Bevilles merchant who approved the refund of a second hand watch without requesting; A: certificate of warranty to determine authenticity of the product and to establish that the watch was in fact purchased from a Bevilles store.Similar opinion? Write a review on ProductReview.com.au!
Autafa OAU
- 10 reviews
- 4 likes
Sale??????
It grieves me to say that when I disputed a price of an item which Bevilles say has a 40% discount they said that it was a genuine price reduction from $590 or so amount to under $400. I had been tracing this item for a number of years now and no where had the price been as high as $590 or so and here in their latest catalogue and in store they advertise it with a 40% discount. I recall a year ago speaking with one of their sales staff and he did not mention that this particular item was on sale and at that time it was approx. under $400 $390...Read more
something and this item before that had been advertised as $199 or just under $200 one year back, and I believe a 50% discount was given which means that this piece of jewellery has been marked up to $590 something from it's original price of $400 and something or under $500 and then given a 40% discount. Now I see it at $299 a 50% discount in store only Accounting for inflation for rents, wages etc this item must've increased by $100 no longer than 3 years ago at least. I have purchased items from them previously and was very happy with the items but when I confronted them by e-mail they said that this item has always been $590 or so amount to which I mentioned the above and said that I would shop elsewhere.4 comments
Beverly J.Bevilles
Good Afternoon,
We are sorry you feel this way. ... Read more
A great deal of our jewellery have gone on sale a number of times through out the year with various discounts applied to their normal price. Could you please provide us the product code (SKU number) for the item and we will have a look into this matter further. Kind Regards, Bevilles JewellersDear Bevilles Jewellers
The code is SKU: 9G1F001 The pearl and diamond earrings, ... Read more
Would you also advise if you have prescribed me to some overseas email address's as my spam have increased since my e-mail to you a week ago RegardsBeverly J.Bevilles
Good Morning,
Thank you for providing the product code.... Read more
The 9ct Yellow Gold Round Fresh Water Pearl Diamond Set Drop Earrings (SKU: 9G1F001) are normally $599.00 this is its top price, but are currently on sale for $299.50, which is a 50% discount. Please see our website with both Top Price and Sale Price being displayed. https://www.bevilles.com.au/products/9ct-yellow-gold-round-fresh-water-pearl-diamond-set-drop-earrings The personal information you have provided to us is confidential and secure and not accessible for unauthorized use, amendment or disclosure. We do not provide your personal information to a third party. We hope this information helps clarify any misunderstandings. Kind Regards, Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
DamoGreater Melbourne (Outer), VIC
Gshock watch
Impeccable service, ordered on a Sunday and had it express posted to me by the Tuesday, (Xmas)
My purchase is exactly what I was after,
In stock ,checkout was just as easy as the purchase itself
1 comment
Beverly J.Bevilles
Hi Damo,
Thank you for taking the time to leave a review.... Read more
We're so happy to hear we met your expectations. Happy holidays!Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Joan P.asked
Pricing online under FLYLC for a mobility scooter for $129.00 and free shipping. Is this for real??? Please send me your telephone number. joan.nanny1@gmail.com
~ Joan
No answers
Julie S.asked
It’s been 2 weeks still haven’t received my purchase, payed express post which has made no difference to the delivery time.
Not Happy.
No answers
Kelly Smithasked
I am interested in buying the Bowflex Selecttech dumbells you posted on Facebook, but cannot find who to speak to. The purchase information is inadequate. You show no reliable contact information.
Please forward a phone number for sales or customer service to my email:
krsceltusa5169@gmail.com
No answers
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Beverly J.Bevilles
Good Morning,
Thank you for taking the time to provide your feedback. ... Read more
We are sorry to hear about the condition you received your item in, our sincere apologies for any inconvenience caused. To help us investigate this matter, please send through your docket number for this purchase along with a few photos of the item to customerservice@bevilles.com.au. Once we receive the information required, we will be able to assist you further. Thank you for your cooperation and we look forward to hearing back from you. Kind Regards, Bevilles Jewellers