Reviewer Photos & Videos
Very happy customer
Purchased a diamond ring online - ordering was easy and postage was fast. Unfortunately, the ring had a defect. Contacted customer service by email with some photos and within three days they arranged for me to exchange the ring for a new one at a local store. The Manager at the Parramatta store was very helpful and in the end I exchanged for an alternative style that I am delighted with. Very positive experience.
Don’t be fooled
Gold faded on $3000 chain,chain was kept in box that it came with and worn only a handful of times on special occasions. Was told this is normal. No exchange,no refund or money back would be accepted on Epping Neville’s behalf. They mislead and are not honest when purchasing products from them and are educated from head office how to avoid any corresponding requests. Never answer phones. Never call you back. [Profane Content Removed]. Don’t be fooled and go elsewhere. Spend your hard earned money on company’s That will honour their warranty. There is nothing good to say about any of the staff or their head office but stay tuned as I have sold the story to current affair.
- Physical store
- Verified customer
Poor Customer Service Blacktown
I purchased a bracelet at Parramatta store on Tuesday 22 December 2020. The human operative gave the wrong item and later when i mentioned to customer service over the phone that they gave the wrong item they said go to Blacktown store.
On 24 December i went to Blacktown store to exchange the bracelet as suggested by customer service on the phone.
The manager at the Blacktown store rudely said that she knows everything as she is the manager and cant exchange it. She spoke loudly and said go to parramatta store.
When i spoke with customer servic...
Knox City - Worst customer service
Appalling customer service and experience at the Knox store. I needed to return a ring that was initially purchased and paid in full for at another store. They didn’t have it in stock therefore I had to wait for them to have it sent from another store... during that time the stores had closed due to COVID so the ring was sent to the head office who then delivered to me almost 2 months later. I had spoken to head office to notify them of the situation and the reason why it needed to be returned. They were extremely lovely and helpful. They sent ...an email to the Knox store to inform them that I was going in to get a refund as long as the ring was in good condition! I went to the Knox store to return this ring which was UNTOUCHED.... that’s when everything went downhill. The first attendant I saw and spoke to was nice to begin with, I was telling her why I was in the store, to return the ring and half way through my conversation with her she started waiving at people behind me and completely ignored me. I stopped talking, shocked at how rude she was. She then told me I had to speak to the manager. I eventually spoke to [Name Removed], the manager, explained the situation and informed her that HO had sent her an email. Her initial response was appalling, she smirked and said that she can’t take the ring because the refund would come out of her days sales! She then told me I had to send it to head office in order for them to deposit the refund in to my bank account! I explained to her that I spoke to HO and they approved it as long as the ring was in good condition. After a while [Name Removed] then said that she would need to assess the ring, she took the ring out the back, came back to the front of the store and told me there was a scratch on it!!!! I was absolutely furious! [Name Removed] then said she would need to send it to HO for them to assess the ‘scratch’. I couldn’t believe it to be honest, I knew exactly what her intentions were. The ring was sent back to HO, there was NO scratch on it and I eventually got my refund deposited in to my bank account. [Name Removed] intentions was to not process the refund from the beginning and lied about the scratch so that the refund wouldn’t come out of her daily sales... [Name Removed], with the way that you treat your customers and the choice of words you use, not to mention training your team with half decent customer service.
Worst customer service, sale faulty watches and don’t resolve the issue. So don’t trust and buy from them.
Sold faulty watch, didn’t respond to the emails. Worst customer service in store and head office. Product is with them.
Worst customer service ever!
I ordered a necklace and a bracelet from their online store on 7 August. Rather than sending the necklace I ordered they sent me a random pair of earrings. I made contact with their customer service straight away and they provided me with a returns label. Unfortunately I reside in Victoria and I couldn’t go to the post office to return the earrings due to Covid lockdown restrictions. I asked whether they can send me the necklace first as it was supposed to be a gift and I will return the earrings when restrictions eased. They said no. I asked w...hether they can organise someone to do an exchange, again they said no. Throughout the whole exchange I was the one suggesting ideas to try to resolve the issue they created but I was shut down each time. On 6 September, I again tried to resolve the issue by offering an alternative idea: I will keep the earrings and save Bevilles the cost of postage (both for the cost of return and posting the necklace to me) in exchange of them offering a discount on my next order. I didn’t specify what discount I wanted so it was up to Bevilles to make an offer. I thought if they wanted to keep me as a customer (I love buying jewellery and I’ve bought from Bevilles for years) they will agree to compromise. I received a reply today (16 September, 10 days later) saying that it would be my choice to keep the earrings and they’ve done everything they could by providing me with a returns label. I guess they don’t wish to keep me as a customer as they are not smart enough to realise that by offering me a discount on my next order I would actually be making another order! But then again what smart person would actually mix up a necklace with earrings?! And has anyone noticed that they’ve been increasing the prices of their jewellery all year?! I will not be buying from Bevilles again.
Don't waste your money!
Purchased an Id bracelet, 3 days after wearing the clasp broke. It completely split in half and opened. Jeweller said it was my fault that I broke. Which was impossible. To replace it cost my $40. Even though the bracelet was only $100. They gave it back to me tarnished. I said I wasn't happy with it and they said they would have to charge me again to fix. I thought It was completely unfair so I left. Now only 1 month after the purchase one of the links snapped. Poor, cheap quality. Not worth your money. They blame you for the quality if it brakes and charger you. Warranty means nothing
Poor made quality
Purchased an engagement ring for my partner & received a free bracelet with it!, the bracelet had a diamond fall out after 2 days of it being tried on, the ring has now lost a diamond as well after two months of careful use & wear expecting a refund
- Online store
- Verified customer
Low quality earrings and poor customer service
I ordered my girlfriend some earrings from the online store and within 6 weeks a stone from the earring fell off even though she had only wore the earrings about 2-3 times.
She really liked the earrings so we sent the earrings back and requested new earrings in exchange. I had to keep contacting Bevilles multiple times during the exchange to get things happening. They said they would send a shipping label and they never sent it until I contacted them a second time a week later.
After they received the earrings, they did not contact me about wha...
Defective watch sold to me
I ordered a Fossil watch - arrived not functioning. So to save time and effort, I had battery replaced at local jewellers. Still doesn’t work. Beville refuse to repair or replace.
Poor quality jewellery, poor repair service, terrible customer service
I purchased a 9 carat gold diamond and ruby ring as a 21st birthday gift for $400, together with a care plan for $59 to pay for resizing and any future repairs. Separately, I paid for the ring to be engraved with a 21st message.
Within one day of wearing the ring, a diamond had fallen out. I took it to Bevilles Melbourne CBD where it was repaired for free under the care plan. I asked the staff members to ensure it would be repaired properly and to check the rest of the settings and I was assured it would be.
Six months later, the same d...iamond fell out again. I took it back to Bevilles and calmly explained how disappointed I was to have paid $400 for such a poor quality piece of jewellery, plus the poor quality of workmanship with the repairs. Your staff member immediately said it must have been the fault of the person wearing the ring, instead of taking responsibility for selling poor quality jewellery in the first place. The store manager arranged to have the ring sent to head office and said if it was deemed to be faulty, they would replace it. I appreciate that Bevilles took this step and ended up replacing the ring with a brand new one. This was done quickly (took just over a week) and that they contacted me straight away that it was ready for collection. Upon collecting the new ring, I spoke to the store manager again and expressed that I was disappointed with the poor quality of the first ring and that I would now be required to pay for further engraving and be out of pocket. The store manager shrugged and said to take it up with head office. I asked for compensation for the poor quality ring or to be reimbursed for the cost of engraving and the postage required in having the ring repaired and I was told this was not possible. I said I would not be shopping at Bevilles again and would not recommend anyone else to do so and the store manager said she understood. I am pretty shocked that a store manager has so little regard for customer satisfaction or ensuring repeat business.
- Physical store
- Verified customer
Rubbish customer service & Rubbish jewellery
It feels & It's Very light like fake jewellery Have a look At the different shade of gold Very disappointed When I put it on layby
I can't remember what the lady said if she was going to get it from another store or from head office. The matching bracket to necklace but she didn't I guess
When it come to taking it out from layby they wouldn't refund me All the money
So now I'm stuck with it I went in many times to complain but they always had an excuse & taking them to fair trading who will like to join me?? Lol
Rip off scam
Please don't buy the initials necklace with the love heart in the middle. It's nothing like the one you see in the photos. It's so tiny you can't even see it. The smallest pin is bigger than the wordings. I don't know how they justify charging 230 dollars for it. Customer service don't want to know anything about it. To make it worse the chain had a knot in it when I received it. If you want to waste your money buy bevilles online. I tried to write a review under the product at bevilles website twice but they somehow stop the reviews from appearing on their website. I don't know how they get away with this.
Don't Buy from Bevilles - Just a Scam
I have purchased a diamond wedding ring for $3995 and after just two month i had a financial difficulties and i decided to sell the ring , when i went back to the same store and the same person who sold me the ring she said we can take it from you only for $150 , i was really in a shock , until i decided to check other jewellery stores and they have said that we don't buy any jewellery from Bevilles because their product all fake and worth nothing ZERO $ .
Don't buy from BEVILLES
Because their jewellery has no value at all........
Wrong item sent
Ordered 2 rings and a necklace online. Necklace description said 65cm sent one that was 43cm. I phoned and the H.O person said that I would need to send it back then they would assess it, then they would contacted the warehouse to see if they have one in stock with the correct length and then send it. That’s excessive time wasting and outrageous customer service
Poor Quality Jewellery
Purchased a silver filled 9ct gold necklace from bevilles jewellers. After wearing it in a swimming pool, in between each of the links and clasp turned black. I have numerous silver filled 9ct gold jewellery purchased from other jewellers and have had nil issues wearing them swimming. I took the necklace to an independent jeweller and was told the necklace only had a very thin 9ct coating and where the black came through, there was nil hold coating, the silver was showing through. Overall the necklace was poorly made. Due to this I will never b...uy their silver filled jewellery. If well made it can be worn in chlorinated pools like my other jewellery and should never turn black. I was very fortunate bevilles replaced the necklace., but that was only because I told them it had turned black from general wear. I also purchased a silver filled 9ct gold bracelet on the same day as the necklace. I have yet to wear it swimming, but don't intend to, don't want it turning black
This business is extremely unprofessional
This business is extremely unprofessional, purchased a ring for my wife as a surprise present. She didn't like the style we returned it brand new for a refund under the company terms and conditions. My wife was made to wait for over 45 minutes, and the store did everything to try and avoid the refund including needing to have it checked and sent away before return. Poor business practice only wish I had checked the online reviews for the company not simply the Penrith Store before purchasing, lots of unhappy customers and a business that had significant trading problems in 2014. As a consequence they have opened a much smaller retail format, avoid at all costs and look at better retailers like Gregorys Jewellers.
Purchased a diamond ring from Bevilles Epping store.
A Diamond fell out after about 8 days.
After getting disgusting service from Elizabeth St store Melbourne , went back to Epping & the beautiful Czechkone couldn't help me enough.
Gave me 4 options to make sure I was happy with outcome.
Excellent customer service from a beautiful lady.
Thanks again Czechkone.
DO NOT SHOP WITH BEVILLES
Ordered what was supposed to be a Christmas gift for my partner, ring arrives is 5 sizes bigger than the size I ordered. Got in contact with customer support who advised that size is actually not available (check the website and it's listed as currently in stock). Am advised that I can send the ring back and wait in size I ordered. Send the ring back, 2 months pass and I am advised still not in stock and am now offered the ability to order custom size (was never advised of this previously, smaller size was preferred so I went with this option)....I accept this offer and was told up to 4 weeks to arrive. 4 weeks pass, I inquire as to whereabouts of ring and I've now been told that not only is the custom order not available, but the original size, as offered on the website, is not available any longer also. Do not shop with Bevilles, 1 out of 5 stars is being far to generous.
Questions & Answers
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It’s been 2 weeks still haven’t received my purchase, payed express post which has made no difference to the delivery time.
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