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Bevilles
2.2 from 161 reviews · View Statistics

Reviews

1.5

22 reviews
5
(3)
4
(0)
3
(0)
2
(0)
1
(19)
  • Product Quality
    1.8 (17)
  • Return Claim MadeYes (22) · No
  • Shipping
    3.0 (4)
  • Customer Service
    1.8 (12)
  • Warranty Claim MadeYes (8) · No (10)
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Reviewer Photos & Videos

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Not impressed
Not impressed
  • 2 reviews

WILL NEVER RETURN TO BEVILLES

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPenrith plaza & Head office
Warranty Claim MadeNo
Carl
CarlMurray Mallee, SA

Great customer service

published

I bought my wife a jade ring for her 40th birthday online less than a month later the jade Stone feel out of the ring and was lost. I contracted Bevilles and they sent a return form and assessed the ring within in a week and found the mount faulty. They offered to replace the stone and fix the ring or store credit to the value. My wife picked a pair of emarld earring and they were delivered within 5 days. Great service we will be using Bevilles from now on.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
Bevilles
Beverly J.Bevilles
Chris
ChrisMetropolitan Adelaide, SA

Unprofessional and poor timekeeping

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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Stacie C.
Stacie C.Sydney, NSW
  • 6 reviews

Very happy customer

published

Purchased a diamond ring online - ordering was easy and postage was fast. Unfortunately, the ring had a defect. Contacted customer service by email with some photos and within three days they arranged for me to exchange the ring for a new one at a local store. The Manager at the Parramatta store was very helpful and in the end I exchanged for an alternative style that I am delighted with. Very positive experience.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationParramatta
Warranty Claim MadeNo
Vince
VinceGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 6 likes

Don’t be fooled

published

Gold faded on $3000 chain,chain was kept in box that it came with and worn only a handful of times on special occasions. Was told this is normal. No exchange,no refund or money back would be accepted on Epping Neville’s behalf. They mislead and are not honest when purchasing products from them and are educated from head office how to avoid any corresponding requests. Never answer phones. Never call you back. [Profane Content Removed]. Don’t be fooled and go elsewhere. Spend your hard earned money on company’s That will honour their warranty. There is nothing good to say about any of the staff or their head office but stay tuned as I have sold the story to current affair.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationEpping Victoria Melbourne
Warranty Claim MadeYes
1 comment
Vince
Vince

I had the same problem. They are crooks

Gazza
GazzaSydney, NSW
  • 3 reviews

Poor Customer Service Blacktown

published
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBlacktown
1 comment
Bevilles
Beverly J.Bevilles
Dee
DeeGreater Melbourne (Outer), VIC

Knox City - Worst customer service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationKnox City Westfield
Warranty Claim MadeNo
Monica
MonicaMelbourne
  • 3 reviews
  • 1 like

Worst customer service, sale faulty watches and don’t resolve the issue. So don’t trust and buy from them.

published

Sold faulty watch, didn’t respond to the emails. Worst customer service in store and head office. Product is with them.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationChadstone Victoria
Warranty Claim MadeYes
9 comments
Bevilles
Beverly J.Bevilles
Monica
Monica

I have done so many times so frustrated with all this. It’s in Chadstone store docket number is c8327731. You can find my communication with you guys check your email.

Bevilles
Beverly J.Bevilles
Tina
TinaGreater Melbourne (Metropolitan), VIC
  • 12 reviews
  • 10 likes

Worst customer service ever!

published
Incentivised ReviewNo
Return Claim MadeYes
3 comments
Bevilles
Beverly J.Bevilles
Tina
Tina
Bevilles
Beverly J.Bevilles
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Don't waste your money!

published

Purchased an Id bracelet, 3 days after wearing the clasp broke. It completely split in half and opened. Jeweller said it was my fault that I broke. Which was impossible. To replace it cost my $40. Even though the bracelet was only $100. They gave it back to me tarnished. I said I wasn't happy with it and they said they would have to charge me again to fix. I thought It was completely unfair so I left. Now only 1 month after the purchase one of the links snapped. Poor, cheap quality. Not worth your money. They blame you for the quality if it brakes and charger you. Warranty means nothing

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBankstown
Warranty Claim MadeYes
1 comment
Bevilles
Beverly J.Bevilles

Poor made quality

published

Purchased an engagement ring for my partner & received a free bracelet with it!, the bracelet had a diamond fall out after 2 days of it being tried on, the ring has now lost a diamond as well after two months of careful use & wear expecting a refund

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Bevilles
Beverly J.Bevilles
egh007
egh007Sydney, NSW

Low quality earrings and poor customer service

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Bevilles
Beverly J.Bevilles
June
JuneSouth East Queensland, QLD

Defective watch sold to me

published

I ordered a Fossil watch - arrived not functioning. So to save time and effort, I had battery replaced at local jewellers. Still doesn’t work. Beville refuse to repair or replace.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
Bevilles
Beverly J.Bevilles
mdj
mdjGreater Melbourne (Inner), VIC

Poor quality jewellery, poor repair service, terrible customer service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMelbourne CBD
Warranty Claim MadeYes
1 comment
Bevilles
Beverly J.Bevilles
Roccamaria campanari
Roccamaria campanariSydney, NSW
  • 2 reviews
  • 4 likes

Rubbish customer service & Rubbish jewellery

published

It feels & It's Very light like fake jewellery Have a look At the different shade of gold Very disappointed When I put it on layby
I can't remember what the lady said if she was going to get it from another store or from head office. The matching bracket to necklace but she didn't I guess
When it come to taking it out from layby they wouldn't refund me All the money
So now I'm stuck with it I went in many times to complain but they always had an excuse & taking them to fair trading who will like to join me?? Lol

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBankstown
Warranty Claim MadeYes
2 comments
Bevilles
Beverly J.Bevilles

Im very disappointment & I'm taking this further

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Questions & Answers

Susan
Susan asked
Bevilles

I cannot open my watch strap. It is a Roberto Careti mesh bracelet strap

No answers
Joan P.
Joan P.asked
Online store

Pricing online under FLYLC for a mobility scooter for $129.00 and free shipping. Is this for real??? Please send me your telephone number. joan.nanny1@gmail.com

~ Joan

No answers
Julie S.
Julie S.asked
Online store

It’s been 2 weeks still haven’t received my purchase, payed express post which has made no difference to the delivery time.
Not Happy.

No answers
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