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Bevilles
2.1 from 127 reviews

Reviews

2.1

127 reviews
5
(30)
4
(2)
3
(4)
2
(6)
1
(85)
  • Product Quality
    1.9 (27)
  • Return Claim MadeYes (12) · No (19)
  • Shipping
    2.3 (9)
  • Warranty Claim MadeYes (6) · No (21)
  • Customer Service
    2.1 (16)
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Belinda C.

Belinda C.Greater Melbourne (Outer), VIC

  • 5 reviews
  • 7 likes

Wrong item sent

published

Ordered 2 rings and a necklace online. Necklace description said 65cm sent one that was 43cm. I phoned and the H.O person said that I would need to send it back then they would assess it, then they would contacted the warehouse to see if they have one in stock with the correct length and then send it. That’s excessive time wasting and outrageous customer service

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
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1 comment
Bevilles
Beverly J.Bevilles
Marissa

MarissaGreater Melbourne (Outer), VIC

Absolute disgrace

published

Ordered mine and my fiances wedding bands and were told they would provide free rhodium plating on my engagements ring. Receiced 3 phone calls about coming to pick up our rings and each time i asked about the rhodium plating and was advised yes its included. Come time to pick up my ring was told i had to pay for it and they weren't going to do it for free as promised. The staff argued with us and insinuating we were lying. If our rings weren't made to order we would have been getting a full refund. Such a stressful and upsetting situation so close to our wedding. Will definitely never be buying anything from this store again!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHighpoint
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simbasmummy

simbasmummyGreater Melbourne (Outer), VIC

Unprofessional and Silly

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFountain gate
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Jammin D.

Jammin D.Greater Melbourne (Metropolitan), VIC

Shocking experience

published

The lady was rude from the start. Short and to the point, I really needed some gentle advice, but she was only interested in selling and getting me out of the shop.
She told me there were lots of cameras and made me feel like she thought I was going to steal. I confronted her after 10mi s of the negativity and she rolled her eyes and told me she was busy. I asked for her manager, she pointed me to another worker. She then was upset that she gave me a necklace with a knot in it, she begrudgingly swapped it for the wrong one. When I asked her, she said it’s all she had available. There much more that happened, I just can’t describe how incredibly put down I felt.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationChadstone
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mocca

mocca

  • 32 reviews
  • 10 likes

Ahhh.

published

If u want to waste ur money this is the jewellery place to buy, it's appalling cheap make with costly price, bout 2 rings within a day stones fell out, SHOP ELSEWHERE, don't waste ur money!!?

Sent email with pics and got a reply from customer service requesting to return it by post apparently my emails & pics wasn't enough...anyway they can get out of taking responsibility

Misleading Advertising

published

A diamond gold ring was advertised in store for $499. I requested to purchased the ring, to then be told that it was in fact $799. Misleading and Deceptive Advertising!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBroadmeadows Shopping Centre
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Julie

JulieHunter Region, NSW

Poor Quality Jewellery

published
Return Claim MadeYes
Warranty Claim MadeNo

This business is extremely unprofessional

published

This business is extremely unprofessional, purchased a ring for my wife as a surprise present. She didn't like the style we returned it brand new for a refund under the company terms and conditions. My wife was made to wait for over 45 minutes, and the store did everything to try and avoid the refund including needing to have it checked and sent away before return. Poor business practice only wish I had checked the online reviews for the company not simply the Penrith Store before purchasing, lots of unhappy customers and a business that had significant trading problems in 2014. As a consequence they have opened a much smaller retail format, avoid at all costs and look at better retailers like Gregorys Jewellers.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
1 comment
Bevilles
Beverly J.Bevilles
Dimple

DimpleSydney, NSW

  • 8 reviews
  • 4 likes

Bevilles extremely good service in store or Online

published

I have bought many items from Bevilles jewellery to watches in store and online.
They have always helped me with every purchase if I needed some help. In store and online staff is very polite and kind and always ready to make your shopping easy and memorable.
Yes going there again and again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Bevilles
Beverly J.Bevilles
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Leesa45

Leesa45Sydney Surrounds, NSW

  • 4 reviews
  • 5 likes

Low quality jewellery with slow delivery

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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D and A McC

D and A McC

  • 2 reviews

Awesome

published

Purchased a diamond ring from Bevilles Epping store.
A Diamond fell out after about 8 days.
After getting disgusting service from Elizabeth St store Melbourne , went back to Epping & the beautiful Czechkone couldn't help me enough.
Gave me 4 options to make sure I was happy with outcome.
Excellent customer service from a beautiful lady.
Thanks again Czechkone.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationBevilles Epping
See all answers
1 comment
Bevilles
Beverly J.Bevilles

DO NOT SHOP WITH BEVILLES

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
2 comments
Bevilles
Beverly J.Bevilles
Bevilles
Beverly J.Bevilles
Leesa51

Leesa51Sydney Surrounds, NSW

Beware faulty junk jewellery

published

3 different rings and stones fell out after minimal wear 1 ring arrived with stone missing took 2 weeks to get a new one sent out after returning faulty one. Do yourself a favour buy from well known jewellers like Angus & Coote at least the quality is better.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Dani

DaniCentral Queensland, QLD

  • 2 reviews

Amazing

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Ahart

AhartWoodend

Disgusted

published

Not satisfied at all!! Your voice mail is full !
I’ve being waiting since the 21 of December for my ring !!
I’ve dealt with Rosannah and Maryanne and they have not back to me!!
Where is it ?! I’ve paid for it
Ring me or I go straight to the ombudsman tomorrow!!
0403593132
I’ve spoken to customer service too and they said it was meant to be there by the 1st if feb !!
Guess what it’s not there yet.
Could someone please ring me and sort this out. It’s a joke now.

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Very poor customer service

published
Olga

OlgaSydney, NSW

  • 6 reviews
  • 4 likes

Worse customer experience ever never again

published

Bad Customer Service

published

I have purchased 1 bracelet and 1 necklace for $200. They said they will be guaranteed for 1 year. After only 3 weeks, some of the diamonds came off. I came back, they replaced those 2 with a new man Watch (because they were out of stock) with a voucher. A few months later, i came back to purchase a different one using the voucher at Highpoint, they did not accept it due to the different branch location (Norhtland shopping center). This is ridiculous.

Tracey L

Tracey LCanberra

No customer service

published
1 comment
Bevilles
Beverly J.Bevilles

BRACELET

published

Went to get a refund on a bracelet as it was too tight , which their assistant put on and it was getting tighter then 10 minutes later my husband removed it . ( As I have false nails I'm unable to do so ) now I'm not eligible for a refund because it has been worn . I took my husband in to the store so it can be refunded as to the manner in which it was paid ,I was offered a free link WOW that would've helped NOT. Correct me if I'm wrong but people try the jewellery on all day long in the stores .

3 comments
Bevilles
Beverly J.Bevilles
NOT HAPPY
NOT HAPPY

Hi my email is ursulagray78@yahoo.com

NOT HAPPY
NOT HAPPY

It is now the 15th January and have still not been contacted . Still waiting for a response from Head off .

Page 2 of 7
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Questions & Answers

Julie S.

Julie S.asked

Online store

It’s been 2 weeks still haven’t received my purchase, payed express post which has made no difference to the delivery time.
Not Happy.

No answers
Kelly Smith

Kelly Smithasked

Online store

I am interested in buying the Bowflex Selecttech dumbells you posted on Facebook, but cannot find who to speak to. The purchase information is inadequate. You show no reliable contact information.

Please forward a phone number for sales or customer service to my email:
krsceltusa5169@gmail.com

No answers
Deepika

Deepikaasked

Bevilles

Hi guys would like to know about silver infused gold plated 9ct jewelry..Do they are worth buying ?..I already bought a chain and earrings from bevilles..after reading all reviews I am worried do it will turnish after use...plz advice should I take refund...as store sales girl said ..they are good to wear on daily basis ...I have to gift them to someone don't want to get in trouble..

No answers

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