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OlgaSydney, NSW
- 4 reviews
- 3 likes
- Physical store
- Verified customer
Worse customer experience ever never again
Bevilles Mirand Fair staff are all nice and welcoming when selling you something but don’t want to know you if there is a problem!!!!!
My husband have purchased one diamond ring at Westfield Miranda store for $400 for our wedding anniversary. After 3 months, some of the diamonds came off so they repaired.A few months later another stone came of so it was repaired again. 3 times in 7 months!
My wedding ring is 20 years old and never have any issues. The quality is unacceptable so I will never recommend to buy unless you keen to repair...Read more
few times per year. After few repairs I got frustrated and want the refund. They didn't offered anything and not interested to discuss. The company have multiple ABN's and operated by trust so it is highly unlikely to get the refund even with the court order. Never, ever again!Similar opinion? Write a review on ProductReview.com.au!
Steven QAU
Bad Customer Service
I have purchased 1 bracelet and 1 necklace for $200. They said they will be guaranteed for 1 year. After only 3 weeks, some of the diamonds came off. I came back, they replaced those 2 with a new man Watch (because they were out of stock) with a voucher. A few months later, i came back to purchase a different one using the voucher at Highpoint, they did not accept it due to the different branch location (Norhtland shopping center). This is ridiculous.
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Tracey LCanberra
No customer service
Bevilles Mirand Fair staff are all charm when selling you something but don’t want to know you if there is a problem. I purchased a $600 ring some years ago and recently the stone fell out. I live in Canberra, so when I went to Sydney for Christmas I took the ring in, asked for it to be repaired and asked how much it would cost to repair. The staff didn’t want to know. Told me to take it to a Jewler in Canberra. I wanted Bevilles jewler to do the repair as it is their design and the claw setting is unusual. They didn’t want to listen to me and...Read more
certainly didn’t want to help me. They kept saying “it’s not under warranty”. I know it is out of warranty, I didn’t want a free repair, I was willing to pay to get it repaired, I just wanted them to repair it but they could not be bothered. when I got frustrated and said that I would not be buying any more jewellery from them ( I have bought jewellery from Bevilles in Miranda and Melbourne city) the assistant said “good, thank you”.1 comment
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BRACELET
Went to get a refund on a bracelet as it was too tight , which their assistant put on and it was getting tighter then 10 minutes later my husband removed it . ( As I have false nails I'm unable to do so ) now I'm not eligible for a refund because it has been worn . I took my husband in to the store so it can be refunded as to the manner in which it was paid ,I was offered a free link WOW that would've helped NOT. Correct me if I'm wrong but people try the jewellery on all day long in the stores .
3 comments
Beverly J.Bevilles
Hi There,
Thank you for taking the time to provide us with a feedback
We're sorry to hear about your bad experience. If you would like to email our team with your contact number and email at customers... Read more
Hi my email is ursulagray78@yahoo.com
It is now the 15th January and have still not been contacted . Still waiting for a response from Head off .
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Very happy customer!
I went in today and got service from a man named Rama. He was of great service and very professional. The team is very friendly and very helpful. I recommend this store diffenently.
1 comment
Beverly J.Bevilles
Hi Sou. E, thank you for the excellent review! We are delighted that you received great customer service, and we hope you will continue to receive many more.
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Finally friendly staff!!!!
First I’m big fan of bevilles jewelry, but have trouble lots of times!
Second, when you come back with Jewellery with lots of stones come off, staff is very rude and not helpful. Specially one lady (I think she is Macedonian) very bossy and definitely not helpfully
Today I have very positive feedback! Youngest girl in store, she is soo friendly, helpful, smilling, fast....bevilles you need staff like that girl instead of arrogant “ladies” and grandmas
Well done ISRAA AL (tea tree plaza, SA)
1 comment
Beverly J.Bevilles
Hi Jelena, we are very glad you like our jewelry! Deepest apologizes that you have had some trouble with the customer service. Thank you so much for taking your time to give us an excellent review, an... Read more
d we hope we can provide more fabulous customer service in the future.Similar opinion? Write a review on ProductReview.com.au!
NicoleGreater Melbourne (Inner), VIC
- 2 reviews
- 3 likes
Faulty diamond rings, twice burned!
I was given a diamond dress ring and a few diamonds fell out iv had it repaired twice now at my expense at bevilles, (This was a $1500 ring and a gift) I thought I’d buy a friend one for her 30th spent only $400 but after she had it for 2 weeks 4 diamonds fell out! I was so embarrassed, so said I would take it to be repaired as it’s in warranty so they agreed to fix it, after they had it for 3 weeks I got a text to come pick it up.... to be told they can’t fix it and it had to go to HO! They offered me to pick something at the same Value...... ...Read more
80% of their jewelry is still from the 90’s so I asked for a refund only to be told by the manager, whom I waited for for 45 minutes to acknowledge me that she would have to go to HO I demanded a refund as it’s a faulty ring so they emailed HO.... argh I was so upset as I was running late for work, then she tells me I’m being very intense and laughed at me! I made them call HO and surprise they answered and I finally got my refund! I will NEVER step foot in one of their stores again and I urge anybody considering buying any product from this company think again! Spend a bit more and get quality their Jewelry is absolute rubbish, so is their service!! Thanks for reading. This was at the Chadstone store.1 comment
Beverly J.Bevilles
Good Morning Nicole,
Thank you for taking the time to share your experience with us. ... Read more
On behalf of Bevilles Jewellers please accept our apologies for the service you have received form our Chadstone store. We endeavor to create a positive atmosphere within our stores and build lasting relationships with our customers, however, it appears that we have failed to meet your expectations in this instance. It is not Bevilles Jewellers intention to let our customers down through our service or our products. Please know that your feedback will be formally documented and given to the appropriate management sectors for internal action. Kind Regards, Bevilles Jewellers Customer Service TeamSimilar opinion? Write a review on ProductReview.com.au!
souravsouthbank
fantastic service and product of bevills and umesh
I find most of the teams at Bevilles quite skilled when it comes to customers and follow-up but what prompted me to write this review is the exceptional service delivered by Umesh. I imagine this store would be trading very successfully. I requested quite an unusual watch of Roberto carati which appeared to only be available in CBD store. The incredible staff at this store knew all avenues to take to get me this watch, constantly followed up with me and kept me informed on how he was going to transfer it. Within 3 weeks this watch was at the st...Read more
ore and the staff made an appointment for me to come, pick and purchase. I constantly feel totally welcoming and feel like home in Bevilles CBD store. I actually feel special. :) thanks to Bevilles and Umesh1 comment
Beverly J.Bevilles
Hello Sourav, thankyou so much for your review and positive feedback. It is so lovely to hear feedback such as this, we will be sure to pass this review onto Umesh. Kind regards, Bevilles Customer Service Team.
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NedalSydney
I bought a diamond ring & realized less than 2 weeks realized it had sharp edges which I consider fa
Pricing was fine. When I 1st purchased the ring service way great but disappointed with the return so for now just waiting on the outcome from head office.
2 comments
Beverly J.Bevilles
Hi There,
Thank you for taking the time to provide a review
We're sorry to hear about your bad experience. If you would like to email our team with your contact number at customerservice@bevilles.com.au we can certainly look into this for you.
Thank you for your response. I will forward you an email.
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Great and friendly service
Just bought a diamond ring from Bevilles Fountain Gate and the girls i dealt with were absolutely fantastic
I couldn't have asked for better service....thank you again !!!!!!
1 comment
Beverly J.Bevilles
Hi Anne,
Thanks for taking the time to provide us with a feedback. We are delighted to heat that you had a great experience at our Fountain Gate store. We shall pass on this feedback to the Regional M... Read more
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fabulous customer service by UMESH bevilles
It was great to walk into bevilles CBD store and felt very welcoming after served by specs guy umesh. So many Jewellery stores are cold and impersonal and make you feel intimidated but after entering in bevilles it was a wonderful experience to get engage with the piece for my sister. I purchased a beautiful diamond ring at this store where me and my sister were very happy and i really appreciate this lovely young man-UMESH for giving right informaton. I cant wait until my birthday as I have already picked out my next purchase
1 comment
Beverly J.Bevilles
Hi Jay,
We are so pleased to hear that you had a great experience at our Melbourne CBD store! Thank you for taking the time to provide this feedback.
Have a wonderful day.
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- Verified customer
Great Customer Service
I have had now 3 necklaces that the diamonds have fallen out, which I’ve sent back. Two have been replaced and the third is on its way back now. Whilst I’m not happy about this, I did get both items on sale so I guess you get what you pay for. However the customer service I had received have been nothing but great on all 3 occasions. I’ve dealt with I think it was [name removed] on a couple of occasions and she has been nothing but lovely and accommodating. End of the day, for me great customer service goes a long way. I was in retail myself fo...Read more
r years, so with dealing with faulty or returns, I always treated customers as I did if I was selling them an item as it makes all the difference. So despite the faulty items thanks to the online team for being great!1 comment
Beverly J.Bevilles
Hi, Thank you for taking the time to provide this valuable feedback. We are sorry to hear about the diamonds falling out of necklaces, but are very pleased to hear that our Customer Service & Online t... Read more
eam were able to assist you. Please do contact our team if we can assist you in any way in the future.Similar opinion? Write a review on ProductReview.com.au!
Ripped off mumma
- 2 reviews
- 2 likes
Terrible customer service
Will never set foot in Bevilles again. Out and out lied too again today. Worst customer service I have ever experienced and apparently everyone is on annual leave (as in managers) so no one can possibly try and sort out my issue. Bad form indeed.
4 comments
Beverly J.Bevilles
Hi There,
Thank you for taking the time to provide a review
We're sorry to hear about your bad experience. If you would like to email our team with your contact number at customerservice@bevilles.com.au we can certainly look into this for you.
Have been waiting on a call from the area manager for over a week now so sadly this is obviously how you treat your customers. Will take matters into my own hands and escalate with appropriate authori... Read more
ties. If a simple return call is too difficult then I fail to see what an email is going to achieveBeverly J.Bevilles
Hi there,
We're still waiting on a response with your name and contact number, if you could please send this through to our email at customerservice@bevilles.com.au, so that we can assist you further. Thanks
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Advertised price denied
A ring in display cabinet said $299, they would not sell it to me saying it was actually a$1599 ring, very poor service they said I could have it at half price as they had a sale on, no it said $299 but nope they wouldn’t sell it to me even though that was the price ticket in the display cabinet, would never shop there again.
2 comments
Beverly J.Bevilles
Hi Jodie, thank you for taking the time to provide this information. The SKU (product code) on the price ticket will have been different to the SKU on the tag attached to the item. We understand that ... Read more
this could have been confusing and apologise for any disappointment. We shall check that the team corrected this immediately. If you would like to provide the product information via email to our customer service team we shall advise the lowest price that we could sell that item on this occasion for. Customerservice@bevilles.com.auI don’t have the information on the particular ring, they had a sale on it was the 28/7/18, I saw the ring in the cabinet, it had a ticket on it saying $299, I tried it on and said I’d take it, I also... Read more
picked two pairs of earrings, they got me to organise my zip pay code I gave it to the assistant and then she returns and tells me I can’t have the ring that had a $299 tag on it as they had the wrong price on it, but I could have it for $650, the manager then came over as I argued the ticket said $299 and she said sorry you can’t have it for that price, we put the wrong ticket on it, sorry that’s not good enough, it’s false advertising hence I left and purchased nothing and wouldn’t shop there again. Very poor customer service, I’m in business and that’s not how it works, if you advertise a price you honour it, customers aren’t at fault for your poor organisation and pricing!Similar opinion? Write a review on ProductReview.com.au!
PSTJRASydney
DISAPPOINTED
For back story, my product was purchase ONLINE Firstly, the product I ordered did NOT come on time.
Secondly, they need to
Give their consumers the CORRECT information. If their product is low in stock (which is what they said after I purchased my product), they should make sure beforehand and monitor their products efficiently in which they should inform their customers on their website by saying “low stock” or even in person. It’s disappointing and a bit selfish. How no information about stock was provided to their customers until AFTER the...Read more
1 comment
Beverly J.Bevilles
Hi, thank you for taking the time to provide a review. We are sorry that you were disappointed. At times, products can sell through quickly, leaving us low in stock. If an item is needing to be source... Read more
d and there is a delay, we email the customer with 2 days to advise of the delay, and at this time we refund any express shipping payments. If you would like to email our team with your order number we can certainly look into this for you.Similar opinion? Write a review on ProductReview.com.au!
Head Office customer service
After getting the run around from a store about a pair of earrings I wanted and apparently could not get I called head office. Chantelle was fantastic and awesome found them for me and updated me daily on when they world arrive. Receiving them next week and I am super excited thanks to her. More staff like Chantelle and her service Bevilles is required in your stores.
thanks Chantelle
1 comment
Beverly J.Bevilles
Hi Anna, we are so thrilled to hear that our online team was able to assist you, and hope that you love your earrings once they arrive. We have passed on your store feedback to the management. Have a lovely afternoon.
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AsiSydney, NSW
- 5 reviews
- 6 likes
- Verified customer
Unpolished
This retail chain is rude in a way that is annoying. Take it from me I've been buying from them for years and have not been treated with the loyalty & respect I deserve. Their products have nice designs but very low quality grade diamonds. It's cheap due to mass production and faults. In the past year they have lost or delayed two of my repairs. Their loyalty program is a sham as I've been stripped of my points on multiple occasions. Incompetent staff run their retail stores and also head office. I placed an online order which got processed and...Read more
days later I was hit up and haggled to pay a difference. I refused to pay and without my permission they cancelled my order for a petty difference. This jewellery chain is irreputable and break Aus consumer Law. You might as well buy a diamond from a weekend market. Buyers save yourself the pain & energy and buy from a classy jeweller who have manners & provide great after sales service. What might appear value worth in Bevilles will cost you another way with bad service and cheap staff. you won't get your bang for buck and staff will claim your vouchers before you get a chance to use it. Obvious the company has breed a bunch of crooks who will stop at nothing to prove the customer wrong. They are in for a rude shock by double crossing their customers and keeping up their cheap unlawful conduct.7 comments
Beverly J.Bevilles
Hi, thank you for taking the time to contact us and provide a review. We are still waiting for a response to our email, with details of any outstanding repairs, as we do not have record of this, and y... Read more
ou were not able to provide any further information to substantiate this claim. Your order did not process as full payment was not received. The credit note which you used to place the order had been used previously for a purchase by yourself in July 2017, as explained in detail with docket numbers and purchase details via email.You are waffling on a lot here. Of course you would have no record because your systems are flawed and you lose customer information. I still have the repair paper (yellow copy). Your interactions hav... Read more
e ensured I never buy from Bevilles again. My remaining points I have given up to somebody else to use if they don't end up getting knocked back. My leave is approaching soon and I will be taking this up further then. I refuse to waste my time with incompetent staff and I take it by the way this comment has been drafted you are the same person I've had the unfortunate experience of dealing with. I will see to it for a petty amount a lot more will be lost on your end. Even if I was offered that item free now I wouldn't take it because you've left a bad taste. A viable lesson to be learned here and for buyers to be aware that Bevilles will sum up every buck and not miss a cent. The trade off is no repeat sales from a long standing customer. It took you months to fix my online membership and my eternity points I could only track in store or through emails. Also if you are waiting further information to size up then why would you invoke cancelling my order. I am a genuine customer dealing with crooks. One of your stores handed me a ring that wasn't mine due to a mix up and I was honest and told them. That ring was valuable and I saved your company money from having to write off and then for a petty amount you have given me a headache and sour experience. I will be spreading the word of my experience as far and wide as I can.Beverly J.Bevilles
Thanks for your response. Your order was not sent, as we did not receive full payment for this. You are not able to use a credit note in 2017 for a purchase, and then again in 2018.
Unfortunately the... Read more
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OliviaSydney
Poor quality and bad customer service
I was given a $500 necklace from my boyfriend for my birthday and the first day I wore it was to a family lunch. Within 6 hours the chain snapped and the diamond pendant had obviously fallen off and was lost. Despite insisting on a 365 day warranty, Bevilles refused to replace/refund as they allegedly claimed it to be my fault. They stated the chain links in the necklace had been stretched 3cm by a pulling force. I took the chain to be assessed by not one but two independent local jewellers who showed me under a microscope that the links weren’...Read more
t stretched. They also informed me that it is impossible for such chain to stretch 3cm. There was also inconsistencies between staff regarding the chain, some stating it was only be a display chain and others stating it was 9 ct gold. I still don’t know what the chain is, if it was a display chain I should have been informed, if it is 9ct gold it should be strong enough to hold a small pendant. They also falsely advertised the necklace is 9ct white gold. Under a microscope you can see the chain is in fact 10 carat. The reason for this is that white gold only comes as 9 or 18 carat in Australia and they’re attempting to conceal their products aren’t made in Australia. After numerous times contacting Bevilles they still refuse to answer any of my questions in relation to their failure to meet numerous consumer guarantees under the ACL and prefer to just state it is my fault. 6 months later I am still trying to settle this manner and have to go to tribunal. Typical example of a big and powerful company taking advantage of innocent consumers.1 comment
Beverly J.Bevilles
Hi Olivia,
Thank you for your email. We are sorry to hear that you lost your necklace. This would have been very disappointing. We were not able to replace your necklace as the pendant had been lost... Read more
, and the chain links when assessed by a jeweller had been stretched, indicating that the necklace had been pulled, or had some force applied in order to stretch and break.Similar opinion? Write a review on ProductReview.com.au!
Best customer service by “wiz kid” umesh Kumar
This is a good review, I am reviewing after my spectacular day out, I had lunch, I ran hell I even cried a little but that’s all good that happens... anyway this jewellery saved my life (wife) from leaving me, the diamond boy umesh kumar hooked me up with some great diamonds the deal was such a good opportunity I had to buy two, because of this guy thais amazing warlock he just warms the customers heart by his positive and knowledgeable talks amazing I’ll come back for more diamonds because of this “wiz kid” umesh Kumar wizard
1 comment
Beverly J.Bevilles
We are so pleased to hear of your wonderful experience in our store! (and very pleased to hear that your wife loved her gift!)
We shall pass your feedback on to the team, and hope to see you in store again soon.
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Disappointed in product and service
I bought my wedding band from Bevilles Chadstone from a hungry sales lady who used all her skills to encourage me to buy the ring, if only the service was this good when i returned with the same ring i wore less than three months and woke up with it completely out of shape and diamond fallen out. I was told that i would need to be out of pocket as they use their diamond specialist to quote. Really Bevilles? I was not told that my wedding band would be too delicate to wear to bed or wash dishes in and couldn't last 3 months! Will never shop here again and will advise anyone I'm in contact with to refrain from doing so.
1 comment
Beverly J.Bevilles
Hi Monika, thanks for your message. We'd love to have a look into this for you. Are you able to please email customerservice@bevilles.com.au with the repair docket number and details?
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Questions & Answers
Deepikaasked
Hi guys would like to know about silver infused gold plated 9ct jewelry..Do they are worth buying ?..I already bought a chain and earrings from bevilles..after reading all reviews I am worried do it will turnish after use...plz advice should I take refund...as store sales girl said ..they are good to wear on daily basis ...I have to gift them to someone don't want to get in trouble..
No answers
Breeasked
Hi, I purchased a diamond ring about a month ago and absolutely loved it. Unfortunately after wearing it a couple of times without incident the halo of diamonds in the middle of the ring went missing. I had two questions the first one is would I be able to get a receipt reprint with proof of purchase (I have the bank statement and I have an account that I linked to the sale). The second is would I be able to get this fixed or am I stuck with a faulty ring?
Kind regards, Bree
1 answer
Beverly J.Bevilles
Hi Bree,
We can assist you further, and provide a receipt.
Can you please email us on customerservice@bevilles.com.au
Thank you
Kind Regards,
Customer service
Mike Kasked
What is the metal composition of your men's tungsten rings ? Are they pure Tungsten or an Alloy of Tungsten Carbide ?
3 answers
Beverly J.Bevilles
Hi Mike, thanks for your patience while we contacted the supplier to find the answer to your question.
They have replied that they use Tungsten Carbon Fibre. Hope this helps with your enquiry.
Customer Service Team @ Bevilles.
Thanks for the reply however it doesn't not answer the question...what is the metal composition of the metal used in the ring.
For instance is it Tungsten (W) or is it Tungsten Carbide (WC) ?
Was issued with a credit note number for previous faulty product -that does not work when checking out online
There is nowhere on site to enter a voucher credit note only a discount code section and my credit note number does not work there either
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Beverly J.Bevilles
Hi Tracey,
We hope you are well and thank you for taking the time to share your experience with us. ... Read more
At Bevilles Jewellers we endeavour to create a positive atmosphere within our stores, however, it appears that we have failed to meet your expectations in this instance. On be half of Bevilles Jewellers please accept our apologies for the service you have received at our Miranda store. We value your feedback and will formally document your concerns. This feed back will also be passed on to the store and regional manager for necessary internal action. Our repairs team at our head office would be more than happy to assist with having your ring repaired. We can send you a pre-paid return label so that you can post the ring to us. From here we will have a qualified jeweller assess the ring and then provide you with a quote before going ahead with the repair. If you would like to go ahead with this please email us your full name, phone number, email address and docket number (for the purchase) with a reference to your Product Review to customerservice@bevilles.com.au. Kind Regards, Bevilles Customer Service Team