My partner purchased 2 rings for me. Due to COVID we been shopping online, he paid for express post as well for it to arrive on my birthday. However, We ordered both in size Q but we got a S/P. Had to get it checked at the store and the girls couldn’t believe what they did. On the order form it said size Q for both when they weren’t. Couldn’t find the same ring at the store which I really wanted for my birthday :( , had to pick something else sadly. I won’t be shopping online with Bevilles. We don’t like running around for returns, it shouldn’t be our problem. The stores aren’t close to us.

My wife had a bracelet from Bevilles rarly used it and found the lock loose sent it to the shop to be checked they called us to quote the cost of the fix which was 85% of the brand new jewellery price ! When we went to the shop to discuss it -Westfield liverpool - staff member was not helpful, not caring . We decided to never buy again from this shop

I ordered a necklace and a bracelet from their online store on 7 August. Rather than sending the necklace I ordered they sent me a random pair of earrings. I made contact with their customer service straight away and they provided me with a returns label. Unfortunately I reside in Victoria and I couldn’t go to the post office to return the earrings due to Covid lockdown restrictions. I asked whether they can send me the necklace first as it was supposed to be a gift and I will return the earrings when restrictions eased. They said no. I asked w...

Purchased an Id bracelet, 3 days after wearing the clasp broke. It completely split in half and opened. Jeweller said it was my fault that I broke. Which was impossible. To replace it cost my $40. Even though the bracelet was only $100. They gave it back to me tarnished. I said I wasn't happy with it and they said they would have to charge me again to fix. I thought It was completely unfair so I left. Now only 1 month after the purchase one of the links snapped. Poor, cheap quality. Not worth your money. They blame you for the quality if it brakes and charger you. Warranty means nothing

Just happen to pop into Blacktown Bevilles, picked a few earrings at a great price. Service was great (thanks Eileen). Don't usually buy jewelry but happy to go bad there for another bargain

Purchased an engagement ring for my partner & received a free bracelet with it!, the bracelet had a diamond fall out after 2 days of it being tried on, the ring has now lost a diamond as well after two months of careful use & wear expecting a refund

We walked in at 4:49pm today at the Narellan Store. Lady was already mopping the floors they still had 2 customers in store which they were okay with but when I walked in with my daughter and sister we were instantly stared down at. When I realised the lady mopping was eyeing us out, I left the store but continued to look from the outside but the lady with the short dark hair decided it would be the right time to speak rude about us to the other colleague working. Mind you after the whispers they turned around and looked at us.

I went in to purchase earrings for my daughter but instead I was given no help and three faces of judgement for no reason.

Will not be back and do not recommend to anyone.

I purchased a $3000 ring and they selling point was that I will receive a voucher around $300 and I will have 6 months to spend it. Then I decided to buy it but found that it was only for $100 plus it expires within a month. How stupid is that they need to train their staff probably. The diamond I bought might not be REAL as well I will be getting that checked as well because I don't TRUST them anymore. DON'T BUY IT unless you are %100 sure.

Thank you for the great service at the Penrith store by Maria and Jade. You guys are the best!! Very friendly and took there time to helped me find the perfect gifts.

I ordered my girlfriend some earrings from the online store and within 6 weeks a stone from the earring fell off even though she had only wore the earrings about 2-3 times.
She really liked the earrings so we sent the earrings back and requested new earrings in exchange. I had to keep contacting Bevilles multiple times during the exchange to get things happening. They said they would send a shipping label and they never sent it until I contacted them a second time a week later.
After they received the earrings, they did not contact me about wha...

Ordered my daughter a padlock bracelet with pink stone. She wore it 2 times and it broke...not the safety chain but the actual bracelet links...they replaced it but the same thing happened again after 3 hours of wear... note here that my daughter was only 9 months old when this happened the first time and about 15 months the second time...we were reluctant to let her wear it.
So upon contacting again I opted to choose something else...i chose what looked to be a thicker chain and no stone padlock bracelet. We gave it to her for Xmas back in Dec...

I ordered a Fossil watch - arrived not functioning. So to save time and effort, I had battery replaced at local jewellers. Still doesn’t work. Beville refuse to repair or replace.

After getting my 9 carat gold curb chain repaired twice it broke again in the exact same way 2 weeks later. The spring in the clasp was mislodged and the chain was never taken off in those 2 weeks, I still have all the parts and am going to take my complaint to the accc, especially after hearing the atrocious problems people have been having. I also went to zamels who told me how thin the chain and clasp were as well. They also didn't return my receipt or box that it came in when I sent it for repairs, it came in a plastic bag

I waited 9 days for the ring to come they kept telling me incorrect information where the ring was coming from. I finally got it and it was too small

Absolutely disgusting customer service, breach of contract and confidentiality. [Name Removed] from head office, ( who refused to identify herself and position within the company, yet claimed the buck stops at her) minimised the issue and stated in a recorded call, that there was no misconduct whatsoever, but then admitted that it warranted an investigation after I made it very clear that every other bevilles employee I had spoken had contradicted her stance and in fact apologised as they understood the wrong actions carried out at the Franksto...