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Yvonne L.Greater Melbourne (Outer), VIC
- 5 reviews
- 4 likes
- Physical store
- Verified customer
Not really a jewelry store more like a junk jewellery store Overpriced no real gold it's all gold infused.
I purchased a 9 carat necklace from these people for $250 I found the same necklace $100 cheaper at Prouds. Whenever they have sales on you go to the store and they have nothing in stock. Their diamond jewellery is a joke. I bought a piece and the diamond fell out within a month, they tried to get out of fixing it. The staff are generally rude and untrained. The products are overpriced fake gold; they insisted infused is just the same but it's not - it's only silver and can only be sold as silver. The good stuff you find online doesn't exist wh...Read more
en you go in store. They sell their products on Catch of the Day and other clearance sites, showing just how cheap it is!. They charge the same price for silver gold filled as other places do for real 9ct gold! Go elsewhere it's cheaper and you'll actually get 9 carat gold: not much to ask from a jewelry store!1 comment
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janSouthwest, VIC
- 2 reviews
- 8 likes
Rip off scam
Please don't buy the initials necklace with the love heart in the middle. It's nothing like the one you see in the photos. It's so tiny you can't even see it. The smallest pin is bigger than the wordings. I don't know how they justify charging 230 dollars for it. Customer service don't want to know anything about it. To make it worse the chain had a knot in it when I received it. If you want to waste your money buy bevilles online. I tried to write a review under the product at bevilles website twice but they somehow stop the reviews from appearing on their website. I don't know how they get away with this.
1 comment
Beverly J.Bevilles
Good Morning Jeanne,
Thank you for taking the time to provide your feedback. ... Read more
Please understand that reasonable care is taken to ensure that photographs displayed on the website reflect the actual product. However, due to difficulties when photographing products some may appear larger or smaller than their actual size when represented on the site, as stated in our terms and conditions. As discussed in our previous correspondences with you, this item is made to order meaning it is unique per customer request and as per our terms and conditions - which are visible on the order screens of all personalized items - we cannot accept change of mind returns for these items. Please contact our customer service team at customerservice@bevilles.com.au if you require further assistance. We are always happy to assist with providing measurements and item details prior to purchasing or placing an order. We hope you have a wonderful holiday season! Kind Regards, Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
Don't Buy from Bevilles - Just a Scam
Hi everyone,
I have purchased a diamond wedding ring for $3995 and after just two month i had a financial difficulties and i decided to sell the ring , when i went back to the same store and the same person who sold me the ring she said we can take it from you only for $150 , i was really in a shock , until i decided to check other jewellery stores and they have said that we don't buy any jewellery from Bevilles because their product all fake and worth nothing ZERO $ .
Don't buy from BEVILLES
Because their jewellery has no value at all........
1 comment
Beverly J.Bevilles
Good Afternoon Kas,
Thank you for taking the time to review us.... Read more
We are deeply sorry to hear about your experience with our jewellery. Please email us on customerservice@bevilles.com.au Kind Regards, Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
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Elle85Gippsland, VIC
- Online store
- Verified customer
Ordered earrings and they only sent one... no resolution made... do not buy from them!!!
I purchased earrings online and was rushed to hospital the day they were delivered. I live alone, no one had signed for them, when returning from hospital the parcel had been left at my gate with only one earring. bevilles has refused to rectify this
1 comment
Beverly J.Bevilles
Hi Elle85,
Thank you for providing your feedback. ... Read more
We can see that you are currently in contact with our Customer Service team and we will continue to assist you via email. Kind Regards, BevillesSimilar opinion? Write a review on ProductReview.com.au!
Belinda C.Greater Melbourne (Outer), VIC
- 5 reviews
- 7 likes
Wrong item sent
Ordered 2 rings and a necklace online. Necklace description said 65cm sent one that was 43cm. I phoned and the H.O person said that I would need to send it back then they would assess it, then they would contacted the warehouse to see if they have one in stock with the correct length and then send it. That’s excessive time wasting and outrageous customer service
1 comment
Beverly J.Bevilles
Hi Belinda,
Thank you for taking the time to share your experience with us. At Bevilles Jewellers we aim to create a positive atmosphere for our shoppers, however it seems that we have not lived up t... Read more
o your expectations. We are sorry we have let you down.Similar opinion? Write a review on ProductReview.com.au!
MarissaGreater Melbourne (Outer), VIC
Absolute disgrace
Ordered mine and my fiances wedding bands and were told they would provide free rhodium plating on my engagements ring. Receiced 3 phone calls about coming to pick up our rings and each time i asked about the rhodium plating and was advised yes its included. Come time to pick up my ring was told i had to pay for it and they weren't going to do it for free as promised. The staff argued with us and insinuating we were lying. If our rings weren't made to order we would have been getting a full refund. Such a stressful and upsetting situation so close to our wedding. Will definitely never be buying anything from this store again!
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simbasmummyGreater Melbourne (Outer), VIC
Unprofessional and Silly
Bevilles Silly and Unprofessional Staff*
The manager at Fountain Gate Branch is very unprofessional. Not satisfied at all!! I received a call from the head office to begin with ,saying I had run out of my layby time frame. A month before receiving this call, I went into the fountain gate branch made a payment and asked for extension till August. The beautiful sales person advised she could extend it till the end of September. Having that in mind, I knew I could easily pay it off in August the latest. When received the call from head office sta...Read more
ff, I explained that I had made arrangement prior. I even said the branch manager is aware and got told that head office will contact the manager and ask her to give me a call as no further extension was granted. Being at work, frustrated as no cell phones are allowed, I had to take some time from our manager to sort this out. I was literally on the phone with the head office staff for around 7 minutes explaining as she didn’t believe me saying that. That was the 1st call. Now calls the store manager 2nd call saying the same thing, that I have to pay the overdue asap as the layby time frame is expired. Then they call me again, saying they didnt find any extensions on the system .By now I was furious as I kept saying check the system, but both these women didn’t liaise with me at all. That same week on Saturday, I rocked up to fountain gate store. Lucky enough found the same sales person who extended my time. Before making the payment, I asked her how much time do I have to clear the layby. She said you have till the end of SEPTEMBER, she didn’t know I was fuming inside for her reply. I asked her if I could take a screenshot of her screen and was successful. The screenshot is at the bottom,please have a look. I then told the sales person there, what I had been through.People from the head office, wasting their and my time and spoilt both our moods, what was the end result,I was right. It doesn't matter whether you work in the head office or be a branch manager, gather your facts, go through them again before calling customers making it an issue over the phone.I got the layby out that Saturday putting my other bills on hold. The other thing I found weird was..the ring that I bought is 1.6 carats but I never got a certification or anything that says that this is so valuable. Couple of years back, I bought a ring from Angus & Coot which had 1 carat of diamonds and was issued with a certificate.The layby receipts fade so quickly, something for Brevilles to think about instead of unnecessary phone calls. In my situation its not just a saying but I as a customer was right. Regards SherineSimilar opinion? Write a review on ProductReview.com.au!
Jammin D.Greater Melbourne (Metropolitan), VIC
Shocking experience
The lady was rude from the start. Short and to the point, I really needed some gentle advice, but she was only interested in selling and getting me out of the shop.
She told me there were lots of cameras and made me feel like she thought I was going to steal. I confronted her after 10mi s of the negativity and she rolled her eyes and told me she was busy. I asked for her manager, she pointed me to another worker. She then was upset that she gave me a necklace with a knot in it, she begrudgingly swapped it for the wrong one. When I asked her, she said it’s all she had available. There much more that happened, I just can’t describe how incredibly put down I felt.
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mocca
- 36 reviews
- 11 likes
Ahhh.
If u want to waste ur money this is the jewellery place to buy, it's appalling cheap make with costly price, bout 2 rings within a day stones fell out, SHOP ELSEWHERE, don't waste ur money!!?
Sent email with pics and got a reply from customer service requesting to return it by post apparently my emails & pics wasn't enough...anyway they can get out of taking responsibility
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Misleading Advertising
A diamond gold ring was advertised in store for $499. I requested to purchased the ring, to then be told that it was in fact $799. Misleading and Deceptive Advertising!
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JulieHunter Region, NSW
Poor Quality Jewellery
Purchased a silver filled 9ct gold necklace from bevilles jewellers. After wearing it in a swimming pool, in between each of the links and clasp turned black. I have numerous silver filled 9ct gold jewellery purchased from other jewellers and have had nil issues wearing them swimming. I took the necklace to an independent jeweller and was told the necklace only had a very thin 9ct coating and where the black came through, there was nil hold coating, the silver was showing through. Overall the necklace was poorly made. Due to this I will never b...Read more
uy their silver filled jewellery. If well made it can be worn in chlorinated pools like my other jewellery and should never turn black. I was very fortunate bevilles replaced the necklace., but that was only because I told them it had turned black from general wear. I also purchased a silver filled 9ct gold bracelet on the same day as the necklace. I have yet to wear it swimming, but don't intend to, don't want it turning blackSimilar opinion? Write a review on ProductReview.com.au!
MikeAU
This business is extremely unprofessional
This business is extremely unprofessional, purchased a ring for my wife as a surprise present. She didn't like the style we returned it brand new for a refund under the company terms and conditions. My wife was made to wait for over 45 minutes, and the store did everything to try and avoid the refund including needing to have it checked and sent away before return. Poor business practice only wish I had checked the online reviews for the company not simply the Penrith Store before purchasing, lots of unhappy customers and a business that had significant trading problems in 2014. As a consequence they have opened a much smaller retail format, avoid at all costs and look at better retailers like Gregorys Jewellers.
1 comment
Beverly J.Bevilles
Good Morning Mike,
Thank you for taking the time to provide your feedback.... Read more
On behalf of Bevilles Jewellers please accept our apologies for the service you have received from our Penrith store. Here at Bevilles Jewellers we endeavour to create a positive atmosphere within our stores, however, it appears on this occasion we have not meet your expectations. We value all feed back and will formally document your concerns. Please be assured that your feedback will be passed on to the store manager and will be addressed internally in an appropriate manner. Kind Regards, Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
DimpleSydney, NSW
- 8 reviews
- 4 likes
Bevilles extremely good service in store or Online
I have bought many items from Bevilles jewellery to watches in store and online.
They have always helped me with every purchase if I needed some help. In store and online staff is very polite and kind and always ready to make your shopping easy and memorable.
Yes going there again and again.
1 comment
Beverly J.Bevilles
Hi Dimple,
Thank you for taking the time to review In store/Online.... Read more
We look forward to you shopping with us again in the near future! Kind Regards, BevillesSimilar opinion? Write a review on ProductReview.com.au!
Leesa45Sydney Surrounds, NSW
- 4 reviews
- 5 likes
- Online store
- Verified customer
Low quality jewellery with slow delivery
So the jewellery is low grade with stones falling out after first wear. The pieces are advertised as in stock but in fact they have you waiting 2-3 weeks for delivery. When you dare to contact their customer support for answers you get excuses that they are looking for your size or style at one of their stores. You send back the faulty jewellery only to have to wait weeks for an exchange to be sent back to you with all excuses that they can’t find your item in stock. Why advertise in stock when it’s really not. The customer service is not very ...Read more
nice when you finally get a reply. Seriously buy your jewellery from somewhere else reputable as Bevilles is crap! June 17th 2019 Update: Faulty cheap junk! Waited over 5 weeks for items to come in stock then had to settle for a smaller size. Finally received items with stones missing. Not the first time , I have had at least 6 rings faulty as stones fall out after a days wear. Be careful buying from this store as you won’t get much help with faulty items. Delivery is very slow.Similar opinion? Write a review on ProductReview.com.au!
D and A McC
- 2 reviews
Awesome
Purchased a diamond ring from Bevilles Epping store.
A Diamond fell out after about 8 days.
After getting disgusting service from Elizabeth St store Melbourne , went back to Epping & the beautiful Czechkone couldn't help me enough.
Gave me 4 options to make sure I was happy with outcome.
Excellent customer service from a beautiful lady.
Thanks again Czechkone.
1 comment
Beverly J.Bevilles
Hi There,
Thanks for taking the time and provide us with a feedback.... Read more
We are sorry to hear about your experience at our Melbourne CBD store however delighted to know that our Epping store made you feel Fabulous. We have passed on your feedback to both stores' Regional Managers to be discussed with the team. We hope to see you shopping with us soon. Have a lovely week. Kind regards, Bevilles JewellersSimilar opinion? Write a review on ProductReview.com.au!
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DO NOT SHOP WITH BEVILLES
Ordered what was supposed to be a Christmas gift for my partner, ring arrives is 5 sizes bigger than the size I ordered. Got in contact with customer support who advised that size is actually not available (check the website and it's listed as currently in stock). Am advised that I can send the ring back and wait in size I ordered. Send the ring back, 2 months pass and I am advised still not in stock and am now offered the ability to order custom size (was never advised of this previously, smaller size was preferred so I went with this option)....Read more
I accept this offer and was told up to 4 weeks to arrive. 4 weeks pass, I inquire as to whereabouts of ring and I've now been told that not only is the custom order not available, but the original size, as offered on the website, is not available any longer also. Do not shop with Bevilles, 1 out of 5 stars is being far to generous.2 comments
Beverly J.Bevilles
##- Please type your reply above this line -##
Thank you for contacting Bevilles. Your support ticket (48701) has been received and is being reviewed by our customer support staff. ... Read more
To add comments, please reply to this email. ---------------------------------------------- ProductReview.com.au, Mar 26, 10:22 AM AEDT  Hi Beverly J., **James** posted a **1 star** review for **Bevilles Online store**: #### DO NOT SHOP WITH BEVILLES  25 Mar 2019 Ordered what was supposed to be a Christmas gift for my partner, ring arrives is 5 sizes bigger than the size I ordered. Got in contact with customer support who advised that size is actually not available (check the website and it's listed as currently in stock). Am advised that I can send the ring back and wait in size I ordered. Send the ring back, 2 months pass and I am advised still not in stock and am now offered the ability to order custom size (was never advised of this previously, smaller size was preferred so I went with this option). I accept this offer and was told up to 4 weeks to arrive. 4 weeks pass, I inquire as to whereabouts of ring and I've now been told that not only is the custom order not available, but the original size, as offered on the website, is not available any longer also. Do not shop with Bevilles, 1 out of 5 stars is being far to generous. Respond to the review It is best practice to maintain open communication and respond to users publicly. You are receiving this activity notification as a **Brand Manager** for **Bevilles**. You can manage your notification preferences via Settings. Beverly J.Bevilles
Hi Cally,
Thank you for taking the time to provide your feedback. ... Read more
We sincerely apologize for the miscommunication and the inconveniences it has caused. Bevilles endeavor to provide the utmost standard of customer service. We understand that you have communicated with our online department and reached an appropriate resolution. We are so pleased you are now happy with the outcome of this situation. Hope you have a lovely day. Kind Regards, Bevilles Jewellers Customer Service TeamSimilar opinion? Write a review on ProductReview.com.au!
Leesa51Sydney Surrounds, NSW
Beware faulty junk jewellery
3 different rings and stones fell out after minimal wear 1 ring arrived with stone missing took 2 weeks to get a new one sent out after returning faulty one. Do yourself a favour buy from well known jewellers like Angus & Coote at least the quality is better.
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DaniCentral Queensland, QLD
- 2 reviews
- Online store
- Verified customer
Amazing
I ordered for the first time ever a few weeks ago. I first tried all my local stores as i am trying to buy bulk gifts for my bridal party i had no such luck within my budget.
I stubbled accross your website and ended up ordering without checking reviews (not like me but i was beyond stressed about the situation) i made my order which was super easy, my parcel arrived before 2 weeks and they are perfect, great quality and in my budget.
So thank you kindly for making one step of this stressful situation easy i am one very satisfied customer.
...Read more
Also came on here to leave a review for bevilles (the site is down or something so i couldn't) i am glad i did not check reviews on here before ordering as the reviews are quite bad and i wouldnt have proceeded with my purchase if i saw there before hand. But very very thankful i do you guys saved me at least $300 on a product that is exactly as i was searching for in town.Similar opinion? Write a review on ProductReview.com.au!
AhartWoodend
Disgusted
Not satisfied at all!! Your voice mail is full !
I’ve being waiting since the 21 of December for my ring !!
I’ve dealt with Rosannah and Maryanne and they have not back to me!!
Where is it ?! I’ve paid for it
Ring me or I go straight to the ombudsman tomorrow!!
0403593132
I’ve spoken to customer service too and they said it was meant to be there by the 1st if feb !!
Guess what it’s not there yet.
Could someone please ring me and sort this out. It’s a joke now.
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Very poor customer service
I was served by a lady in the tea tree store in adelaide, I can't remember her name but she is the store manager with shoulder length black hair and a front fringe, I was originally looking in the diamond ring area and she was super happy and pleased to serve me untill.. i wanted to look in the silver section, it was like I wasn't worth serving anymore because it wasn't going to be a big sale. She rolled her eyes and got another girl to serve me as she then went back to the diamond area to serve others. I don't care what you write back to my re...Read more
view, apologise all you want but you seriously need to look into the management there, I don't usually write things like this but it's happened multiple times and she isn't deserving of such a powerful role.Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Joan P.asked
Pricing online under FLYLC for a mobility scooter for $129.00 and free shipping. Is this for real??? Please send me your telephone number. joan.nanny1@gmail.com
~ Joan
No answers
Julie S.asked
It’s been 2 weeks still haven’t received my purchase, payed express post which has made no difference to the delivery time.
Not Happy.
No answers
Kelly Smithasked
I am interested in buying the Bowflex Selecttech dumbells you posted on Facebook, but cannot find who to speak to. The purchase information is inadequate. You show no reliable contact information.
Please forward a phone number for sales or customer service to my email:
krsceltusa5169@gmail.com
No answers
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Beverly J.Bevilles
Good Afternoon Yvonne,
Thank you for taking the time to provide your feedback. ... Read more
We are very sorry you feel this way. Here at Bevilles Jewellers we endeavour to create a positive atmosphere within our stores and provide the utmost customer service along with the highest quality products. We value your feedback and will formally document you concerns and forward these to the appropriate management authority for the necessarily internal action. If you would like to speak to one of our customer service representatives to discuss your concerns further please contact us at customerservice@bevilles.com.au. Kind Regards, Bevilles Jewellers