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Bevilles
2.2 from 151 reviews · View Statistics

Reviews

  • Product Quality
    2.3 (43)
  • Return Claim MadeYes (19) · No (31)
  • Shipping
    2.7 (12)
  • Customer Service
    2.3 (29)
  • Warranty Claim MadeYes (11) · No (30)
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Yvonne L.

Yvonne L.Greater Melbourne (Outer), VIC

  • 5 reviews
  • 4 likes

Not really a jewelry store more like a junk jewellery store Overpriced no real gold it's all gold infused.

published
1 comment
Bevilles
Beverly J.Bevilles
jan

janSouthwest, VIC

  • 2 reviews
  • 8 likes

Rip off scam

published

Please don't buy the initials necklace with the love heart in the middle. It's nothing like the one you see in the photos. It's so tiny you can't even see it. The smallest pin is bigger than the wordings. I don't know how they justify charging 230 dollars for it. Customer service don't want to know anything about it. To make it worse the chain had a knot in it when I received it. If you want to waste your money buy bevilles online. I tried to write a review under the product at bevilles website twice but they somehow stop the reviews from appearing on their website. I don't know how they get away with this.

1 comment
Bevilles
Beverly J.Bevilles

Don't Buy from Bevilles - Just a Scam

published

Hi everyone,

I have purchased a diamond wedding ring for $3995 and after just two month i had a financial difficulties and i decided to sell the ring , when i went back to the same store and the same person who sold me the ring she said we can take it from you only for $150 , i was really in a shock , until i decided to check other jewellery stores and they have said that we don't buy any jewellery from Bevilles because their product all fake and worth nothing ZERO $ .

Don't buy from BEVILLES
Because their jewellery has no value at all........

1 comment
Bevilles
Beverly J.Bevilles
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Elle85

Elle85Gippsland, VIC

Ordered earrings and they only sent one... no resolution made... do not buy from them!!!

published

I purchased earrings online and was rushed to hospital the day they were delivered. I live alone, no one had signed for them, when returning from hospital the parcel had been left at my gate with only one earring. bevilles has refused to rectify this

1 comment
Bevilles
Beverly J.Bevilles
Belinda C.

Belinda C.Greater Melbourne (Outer), VIC

  • 5 reviews
  • 7 likes

Wrong item sent

published

Ordered 2 rings and a necklace online. Necklace description said 65cm sent one that was 43cm. I phoned and the H.O person said that I would need to send it back then they would assess it, then they would contacted the warehouse to see if they have one in stock with the correct length and then send it. That’s excessive time wasting and outrageous customer service

1 comment
Bevilles
Beverly J.Bevilles
Marissa

MarissaGreater Melbourne (Outer), VIC

Absolute disgrace

published

Ordered mine and my fiances wedding bands and were told they would provide free rhodium plating on my engagements ring. Receiced 3 phone calls about coming to pick up our rings and each time i asked about the rhodium plating and was advised yes its included. Come time to pick up my ring was told i had to pay for it and they weren't going to do it for free as promised. The staff argued with us and insinuating we were lying. If our rings weren't made to order we would have been getting a full refund. Such a stressful and upsetting situation so close to our wedding. Will definitely never be buying anything from this store again!

simbasmummy

simbasmummyGreater Melbourne (Outer), VIC

Unprofessional and Silly

published
Jammin D.

Jammin D.Greater Melbourne (Metropolitan), VIC

Shocking experience

published

The lady was rude from the start. Short and to the point, I really needed some gentle advice, but she was only interested in selling and getting me out of the shop.
She told me there were lots of cameras and made me feel like she thought I was going to steal. I confronted her after 10mi s of the negativity and she rolled her eyes and told me she was busy. I asked for her manager, she pointed me to another worker. She then was upset that she gave me a necklace with a knot in it, she begrudgingly swapped it for the wrong one. When I asked her, she said it’s all she had available. There much more that happened, I just can’t describe how incredibly put down I felt.

mocca

mocca

  • 36 reviews
  • 11 likes

Ahhh.

published

If u want to waste ur money this is the jewellery place to buy, it's appalling cheap make with costly price, bout 2 rings within a day stones fell out, SHOP ELSEWHERE, don't waste ur money!!?

Sent email with pics and got a reply from customer service requesting to return it by post apparently my emails & pics wasn't enough...anyway they can get out of taking responsibility

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Misleading Advertising

published

A diamond gold ring was advertised in store for $499. I requested to purchased the ring, to then be told that it was in fact $799. Misleading and Deceptive Advertising!

Julie

JulieHunter Region, NSW

Poor Quality Jewellery

published

This business is extremely unprofessional

published

This business is extremely unprofessional, purchased a ring for my wife as a surprise present. She didn't like the style we returned it brand new for a refund under the company terms and conditions. My wife was made to wait for over 45 minutes, and the store did everything to try and avoid the refund including needing to have it checked and sent away before return. Poor business practice only wish I had checked the online reviews for the company not simply the Penrith Store before purchasing, lots of unhappy customers and a business that had significant trading problems in 2014. As a consequence they have opened a much smaller retail format, avoid at all costs and look at better retailers like Gregorys Jewellers.

1 comment
Bevilles
Beverly J.Bevilles
Dimple

DimpleSydney, NSW

  • 8 reviews
  • 4 likes

Bevilles extremely good service in store or Online

published

I have bought many items from Bevilles jewellery to watches in store and online.
They have always helped me with every purchase if I needed some help. In store and online staff is very polite and kind and always ready to make your shopping easy and memorable.
Yes going there again and again.

1 comment
Bevilles
Beverly J.Bevilles
Leesa45

Leesa45Sydney Surrounds, NSW

  • 4 reviews
  • 5 likes

Low quality jewellery with slow delivery

published
D and A McC

D and A McC

  • 2 reviews

Awesome

published

Purchased a diamond ring from Bevilles Epping store.
A Diamond fell out after about 8 days.
After getting disgusting service from Elizabeth St store Melbourne , went back to Epping & the beautiful Czechkone couldn't help me enough.
Gave me 4 options to make sure I was happy with outcome.
Excellent customer service from a beautiful lady.
Thanks again Czechkone.

1 comment
Bevilles
Beverly J.Bevilles
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DO NOT SHOP WITH BEVILLES

published
2 comments
Bevilles
Beverly J.Bevilles
Bevilles
Beverly J.Bevilles
Leesa51

Leesa51Sydney Surrounds, NSW

Beware faulty junk jewellery

published

3 different rings and stones fell out after minimal wear 1 ring arrived with stone missing took 2 weeks to get a new one sent out after returning faulty one. Do yourself a favour buy from well known jewellers like Angus & Coote at least the quality is better.

Dani

DaniCentral Queensland, QLD

  • 2 reviews

Amazing

published
Ahart

AhartWoodend

Disgusted

published

Not satisfied at all!! Your voice mail is full !
I’ve being waiting since the 21 of December for my ring !!
I’ve dealt with Rosannah and Maryanne and they have not back to me!!
Where is it ?! I’ve paid for it
Ring me or I go straight to the ombudsman tomorrow!!
0403593132
I’ve spoken to customer service too and they said it was meant to be there by the 1st if feb !!
Guess what it’s not there yet.
Could someone please ring me and sort this out. It’s a joke now.

Very poor customer service

published
Page 3 of 8
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Questions & Answers

Joan P.

Joan P.asked

Online store

Pricing online under FLYLC for a mobility scooter for $129.00 and free shipping. Is this for real??? Please send me your telephone number. joan.nanny1@gmail.com

~ Joan

No answers
Julie S.

Julie S.asked

Online store

It’s been 2 weeks still haven’t received my purchase, payed express post which has made no difference to the delivery time.
Not Happy.

No answers
Kelly Smith

Kelly Smithasked

Online store

I am interested in buying the Bowflex Selecttech dumbells you posted on Facebook, but cannot find who to speak to. The purchase information is inadequate. You show no reliable contact information.

Please forward a phone number for sales or customer service to my email:
krsceltusa5169@gmail.com

No answers

Get an answer from our members and Bevilles representatives

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