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Bevilles
2.2 from 161 reviews · View Statistics

Reviews

  • Product Quality
    2.4 (52)
  • Return Claim MadeYes (22) · No (35)
  • Shipping
    2.9 (15)
  • Customer Service
    2.3 (34)
  • Warranty Claim MadeYes (13) · No (36)
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Wiki
Wiki
  • 5 reviews
  • 2 likes

Both Rings Wrong Size!!

published

My partner purchased 2 rings for me. Due to COVID we been shopping online, he paid for express post as well for it to arrive on my birthday. However, We ordered both in size Q but we got a S/P. Had to get it checked at the store and the girls couldn’t believe what they did. On the order form it said size Q for both when they weren’t. Couldn’t find the same ring at the store which I really wanted for my birthday :( , had to pick something else sadly. I won’t be shopping online with Bevilles. We don’t like running around for returns, it shouldn’t be our problem. The stores aren’t close to us.

Remo
Remo
  • 3 reviews
  • 2 likes

Fixing a faulty lock in jewellery for 85% of the full price !

published

My wife had a bracelet from Bevilles rarly used it and found the lock loose sent it to the shop to be checked they called us to quote the cost of the fix which was 85% of the brand new jewellery price ! When we went to the shop to discuss it -Westfield liverpool - staff member was not helpful, not caring . We decided to never buy again from this shop

2 comments
Bevilles
Beverly J.Bevilles
Remo
Remo

We dont have a copy of the repair docket
I have sent the original receipt and other details on the customer service email
Looking forward to your response

Tina
TinaGreater Melbourne (Metropolitan), VIC
  • 12 reviews
  • 10 likes

Worst customer service ever!

published
3 comments
Bevilles
Beverly J.Bevilles
Tina
Tina
Bevilles
Beverly J.Bevilles
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Don't waste your money!

published

Purchased an Id bracelet, 3 days after wearing the clasp broke. It completely split in half and opened. Jeweller said it was my fault that I broke. Which was impossible. To replace it cost my $40. Even though the bracelet was only $100. They gave it back to me tarnished. I said I wasn't happy with it and they said they would have to charge me again to fix. I thought It was completely unfair so I left. Now only 1 month after the purchase one of the links snapped. Poor, cheap quality. Not worth your money. They blame you for the quality if it brakes and charger you. Warranty means nothing

1 comment
Bevilles
Beverly J.Bevilles

Bargain

published

Just happen to pop into Blacktown Bevilles, picked a few earrings at a great price. Service was great (thanks Eileen). Don't usually buy jewelry but happy to go bad there for another bargain

1 comment
Bevilles
Beverly J.Bevilles

Poor made quality

published

Purchased an engagement ring for my partner & received a free bracelet with it!, the bracelet had a diamond fall out after 2 days of it being tried on, the ring has now lost a diamond as well after two months of careful use & wear expecting a refund

1 comment
Bevilles
Beverly J.Bevilles
Remia R.
Remia R.Sydney, NSW

Would not recommend

published

We walked in at 4:49pm today at the Narellan Store. Lady was already mopping the floors they still had 2 customers in store which they were okay with but when I walked in with my daughter and sister we were instantly stared down at. When I realised the lady mopping was eyeing us out, I left the store but continued to look from the outside but the lady with the short dark hair decided it would be the right time to speak rude about us to the other colleague working. Mind you after the whispers they turned around and looked at us.

I went in to purchase earrings for my daughter but instead I was given no help and three faces of judgement for no reason.

Will not be back and do not recommend to anyone.

1 comment
Bevilles
Beverly J.Bevilles
Fez
FezSydney, NSW

Would not buy it as they LIE

published

I purchased a $3000 ring and they selling point was that I will receive a voucher around $300 and I will have 6 months to spend it. Then I decided to buy it but found that it was only for $100 plus it expires within a month. How stupid is that they need to train their staff probably. The diamond I bought might not be REAL as well I will be getting that checked as well because I don't TRUST them anymore. DON'T BUY IT unless you are %100 sure.

1 comment
Bevilles
Beverly J.Bevilles
Christine
ChristineSydney Surrounds, NSW

So happy to find the perfect gifts

published

Thank you for the great service at the Penrith store by Maria and Jade. You guys are the best!! Very friendly and took there time to helped me find the perfect gifts.

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egh007
egh007Sydney, NSW

Low quality earrings and poor customer service

published
1 comment
Bevilles
Beverly J.Bevilles
Browns
BrownsBrisbane
  • 5 reviews
  • 6 likes

Cheap, disposable, garbage for jewelry

published
1 comment
Bevilles
Beverly J.Bevilles
June
JuneSouth East Queensland, QLD

Defective watch sold to me

published

I ordered a Fossil watch - arrived not functioning. So to save time and effort, I had battery replaced at local jewellers. Still doesn’t work. Beville refuse to repair or replace.

1 comment
Bevilles
Beverly J.Bevilles
Damien T.
Damien T.Sydney, NSW

Terrible quality jewellery and terrible repairers

published

After getting my 9 carat gold curb chain repaired twice it broke again in the exact same way 2 weeks later. The spring in the clasp was mislodged and the chain was never taken off in those 2 weeks, I still have all the parts and am going to take my complaint to the accc, especially after hearing the atrocious problems people have been having. I also went to zamels who told me how thin the chain and clasp were as well. They also didn't return my receipt or box that it came in when I sent it for repairs, it came in a plastic bag

1 comment
Bevilles
Beverly J.Bevilles
moo72j
moo72jSydney, NSW
  • 2 reviews

Ring is too small

published

I waited 9 days for the ring to come they kept telling me incorrect information where the ring was coming from. I finally got it and it was too small

1 comment
Bevilles
Beverly J.Bevilles
David D.
David D.Greater Melbourne (Inner), VIC

Worst customer service and breach of privacy ever experienced!

published
2 comments
Bevilles
Beverly J.Bevilles
David D.
David D.
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Page 3 of 11

Questions & Answers

Susan
Susan asked
Bevilles

I cannot open my watch strap. It is a Roberto Careti mesh bracelet strap

No answers
Joan P.
Joan P.asked
Online store

Pricing online under FLYLC for a mobility scooter for $129.00 and free shipping. Is this for real??? Please send me your telephone number. joan.nanny1@gmail.com

~ Joan

No answers
Julie S.
Julie S.asked
Online store

It’s been 2 weeks still haven’t received my purchase, payed express post which has made no difference to the delivery time.
Not Happy.

No answers
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