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Bevilles
2.2 from 151 reviews · View Statistics

Reviews

  • Product Quality
    2.3 (43)
  • Return Claim MadeYes (19) · No (31)
  • Shipping
    2.7 (12)
  • Customer Service
    2.3 (29)
  • Warranty Claim MadeYes (11) · No (30)
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Olga

OlgaSydney, NSW

  • 7 reviews
  • 5 likes

Worse customer experience ever never again

published

Bad Customer Service

published

I have purchased 1 bracelet and 1 necklace for $200. They said they will be guaranteed for 1 year. After only 3 weeks, some of the diamonds came off. I came back, they replaced those 2 with a new man Watch (because they were out of stock) with a voucher. A few months later, i came back to purchase a different one using the voucher at Highpoint, they did not accept it due to the different branch location (Norhtland shopping center). This is ridiculous.

Tracey L

Tracey LCanberra

No customer service

published
1 comment
Bevilles
Beverly J.Bevilles
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BRACELET

published

Went to get a refund on a bracelet as it was too tight , which their assistant put on and it was getting tighter then 10 minutes later my husband removed it . ( As I have false nails I'm unable to do so ) now I'm not eligible for a refund because it has been worn . I took my husband in to the store so it can be refunded as to the manner in which it was paid ,I was offered a free link WOW that would've helped NOT. Correct me if I'm wrong but people try the jewellery on all day long in the stores .

3 comments
Bevilles
Beverly J.Bevilles
NOT HAPPY
NOT HAPPY

Hi my email is ursulagray78@yahoo.com

NOT HAPPY
NOT HAPPY

It is now the 15th January and have still not been contacted . Still waiting for a response from Head off .

Very happy customer!

published

I went in today and got service from a man named Rama. He was of great service and very professional. The team is very friendly and very helpful. I recommend this store diffenently.

1 comment
Bevilles
Beverly J.Bevilles

Hi Sou. E, thank you for the excellent review! We are delighted that you received great customer service, and we hope you will continue to receive many more.

Finally friendly staff!!!!

published

First I’m big fan of bevilles jewelry, but have trouble lots of times!
Second, when you come back with Jewellery with lots of stones come off, staff is very rude and not helpful. Specially one lady (I think she is Macedonian) very bossy and definitely not helpfully
Today I have very positive feedback! Youngest girl in store, she is soo friendly, helpful, smilling, fast....bevilles you need staff like that girl instead of arrogant “ladies” and grandmas
Well done ISRAA AL (tea tree plaza, SA)

1 comment
Bevilles
Beverly J.Bevilles
Nicole

NicoleGreater Melbourne (Inner), VIC

  • 2 reviews
  • 3 likes

Faulty diamond rings, twice burned!

published
1 comment
Bevilles
Beverly J.Bevilles
sourav

souravsouthbank

fantastic service and product of bevills and umesh

published
1 comment
Bevilles
Beverly J.Bevilles

Hello Sourav, thankyou so much for your review and positive feedback. It is so lovely to hear feedback such as this, we will be sure to pass this review onto Umesh. Kind regards, Bevilles Customer Service Team.

Nedal

NedalSydney

I bought a diamond ring & realized less than 2 weeks realized it had sharp edges which I consider fa

published

Pricing was fine. When I 1st purchased the ring service way great but disappointed with the return so for now just waiting on the outcome from head office.

2 comments
Bevilles
Beverly J.Bevilles

Hi There,
Thank you for taking the time to provide a review
We're sorry to hear about your bad experience. If you would like to email our team with your contact number at customerservice@bevilles.com.au we can certainly look into this for you.

Nedal
Nedal

Thank you for your response. I will forward you an email.

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Great and friendly service

published

Just bought a diamond ring from Bevilles Fountain Gate and the girls i dealt with were absolutely fantastic
I couldn't have asked for better service....thank you again !!!!!!

1 comment
Bevilles
Beverly J.Bevilles

fabulous customer service by UMESH bevilles

published

It was great to walk into bevilles CBD store and felt very welcoming after served by specs guy umesh. So many Jewellery stores are cold and impersonal and make you feel intimidated but after entering in bevilles it was a wonderful experience to get engage with the piece for my sister. I purchased a beautiful diamond ring at this store where me and my sister were very happy and i really appreciate this lovely young man-UMESH for giving right informaton. I cant wait until my birthday as I have already picked out my next purchase

1 comment
Bevilles
Beverly J.Bevilles

Hi Jay,
We are so pleased to hear that you had a great experience at our Melbourne CBD store! Thank you for taking the time to provide this feedback.
Have a wonderful day.

Great Customer Service

published
1 comment
Bevilles
Beverly J.Bevilles
Ripped off mumma

Ripped off mumma

  • 2 reviews
  • 2 likes

Terrible customer service

published

Will never set foot in Bevilles again. Out and out lied too again today. Worst customer service I have ever experienced and apparently everyone is on annual leave (as in managers) so no one can possibly try and sort out my issue. Bad form indeed.

4 comments
Bevilles
Beverly J.Bevilles

Hi There,
Thank you for taking the time to provide a review
We're sorry to hear about your bad experience. If you would like to email our team with your contact number at customerservice@bevilles.com.au we can certainly look into this for you.

Ripped off mumma
Ripped off mumma
Bevilles
Beverly J.Bevilles

Hi there,
We're still waiting on a response with your name and contact number, if you could please send this through to our email at customerservice@bevilles.com.au, so that we can assist you further. Thanks

Advertised price denied

published

A ring in display cabinet said $299, they would not sell it to me saying it was actually a$1599 ring, very poor service they said I could have it at half price as they had a sale on, no it said $299 but nope they wouldn’t sell it to me even though that was the price ticket in the display cabinet, would never shop there again.

2 comments
Bevilles
Beverly J.Bevilles
Jodie belford
Jodie belford
PSTJRA

PSTJRASydney

DISAPPOINTED

published
1 comment
Bevilles
Beverly J.Bevilles
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Head Office customer service

published

After getting the run around from a store about a pair of earrings I wanted and apparently could not get I called head office. Chantelle was fantastic and awesome found them for me and updated me daily on when they world arrive. Receiving them next week and I am super excited thanks to her. More staff like Chantelle and her service Bevilles is required in your stores.
thanks Chantelle

1 comment
Bevilles
Beverly J.Bevilles

Hi Anna, we are so thrilled to hear that our online team was able to assist you, and hope that you love your earrings once they arrive. We have passed on your store feedback to the management. Have a lovely afternoon.

Asi

AsiSydney, NSW

  • 6 reviews
  • 6 likes

Unpolished

published
7 comments
Bevilles
Beverly J.Bevilles
Asi
Asi
Bevilles
Beverly J.Bevilles
Olivia

OliviaSydney

Poor quality and bad customer service

published
1 comment
Bevilles
Beverly J.Bevilles

Best customer service by “wiz kid” umesh Kumar

published

This is a good review, I am reviewing after my spectacular day out, I had lunch, I ran hell I even cried a little but that’s all good that happens... anyway this jewellery saved my life (wife) from leaving me, the diamond boy umesh kumar hooked me up with some great diamonds the deal was such a good opportunity I had to buy two, because of this guy thais amazing warlock he just warms the customers heart by his positive and knowledgeable talks amazing I’ll come back for more diamonds because of this “wiz kid” umesh Kumar wizard

1 comment
Bevilles
Beverly J.Bevilles

We are so pleased to hear of your wonderful experience in our store! (and very pleased to hear that your wife loved her gift!)
We shall pass your feedback on to the team, and hope to see you in store again soon.

Disappointed in product and service

published

I bought my wedding band from Bevilles Chadstone from a hungry sales lady who used all her skills to encourage me to buy the ring, if only the service was this good when i returned with the same ring i wore less than three months and woke up with it completely out of shape and diamond fallen out. I was told that i would need to be out of pocket as they use their diamond specialist to quote. Really Bevilles? I was not told that my wedding band would be too delicate to wear to bed or wash dishes in and couldn't last 3 months! Will never shop here again and will advise anyone I'm in contact with to refrain from doing so.

1 comment
Bevilles
Beverly J.Bevilles

Hi Monika, thanks for your message. We'd love to have a look into this for you. Are you able to please email customerservice@bevilles.com.au with the repair docket number and details?

Page 4 of 8
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Questions & Answers

Joan P.

Joan P.asked

Online store

Pricing online under FLYLC for a mobility scooter for $129.00 and free shipping. Is this for real??? Please send me your telephone number. joan.nanny1@gmail.com

~ Joan

No answers
Julie S.

Julie S.asked

Online store

It’s been 2 weeks still haven’t received my purchase, payed express post which has made no difference to the delivery time.
Not Happy.

No answers
Kelly Smith

Kelly Smithasked

Online store

I am interested in buying the Bowflex Selecttech dumbells you posted on Facebook, but cannot find who to speak to. The purchase information is inadequate. You show no reliable contact information.

Please forward a phone number for sales or customer service to my email:
krsceltusa5169@gmail.com

No answers

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