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Bevilles
2.2 from 161 reviews · View Statistics

Reviews

  • Product Quality
    1.4 (33)
  • Return Claim MadeYes (19) · No (20)
  • Shipping
    1.4 (9)
  • Customer Service
    1.2 (23)
  • Warranty Claim MadeYes (12) · No (20)
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Not impressed
Not impressed
  • 2 reviews

WILL NEVER RETURN TO BEVILLES

published
Product Quality
Customer Service
Rosey
RoseySydney
  • 2 reviews
  • 3 likes

Worst customer service

published

The assistants looked like they did not want to be there. I asked for a ring size and the lady rolled her eyes when she went to check on the computer, and then stood there chatting to another assistant for a long time, laughing and whispering before coming back to say they didn't have the size... If they even checked. I just said thanks and walked out even though I wanted to look at other items. I don't think they're worth any money or commission. Awful service. If you don't want to be there, then don't be. What a poor attitude for a business. My advice, save your money and go elsewhere.

Customer Service
Incentivised ReviewNo
Store LocationParramatta Westfield's
1 comment
Bevilles
Beverly J.Bevilles

Horrible customer service

published

Called about a watch I sent off to have repaired. They’ve had it for a month so I called for an update. They couldn’t give me an update. They ignored every one of my calls after that, and could only get through if I used a different phone number.
Couldn’t tell me the name or number of the repairer they sent it off to.
Absolutely horrible customer service. Very rude.

Product Quality
Incentivised ReviewNo
1 comment
Bevilles
Beverly J.Bevilles
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DO NOT PURCHASE ANYTHING

published
Product Quality
Customer Service
1 comment
Bevilles
Beverly J.Bevilles
Mel
MelSydney, NSW
  • 2 reviews

Delivery takes to long

published

I ordered a watch online as a gift for a 60th. I needed it within 7 days. I’m in Sydney they shipped it from Melbourne took 4 days to be dispatched I got the order 12 days after date of initial order. I went to the party without the gift. The dispatch time is too long and 12 days waiting time is excessive. Blaming covid is still too excessive.

Product Quality
Shipping
2 comments
Bevilles
Beverly J.Bevilles
Mel
Mel

1-5 days is too long and a customer should be advised if parcel is coming from Intra or interstate before placing the order giving the purchaser a chance to reconsider the buy.

Chris
ChrisMetropolitan Adelaide, SA

Unprofessional and poor timekeeping

published
Product Quality
Incentivised ReviewNo
Vince
VinceGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 6 likes

Don’t be fooled

published

Gold faded on $3000 chain,chain was kept in box that it came with and worn only a handful of times on special occasions. Was told this is normal. No exchange,no refund or money back would be accepted on Epping Neville’s behalf. They mislead and are not honest when purchasing products from them and are educated from head office how to avoid any corresponding requests. Never answer phones. Never call you back. [Profane Content Removed]. Don’t be fooled and go elsewhere. Spend your hard earned money on company’s That will honour their warranty. There is nothing good to say about any of the staff or their head office but stay tuned as I have sold the story to current affair.

Product Quality
Customer Service
1 comment
Vince
Vince

I had the same problem. They are crooks

Star2019
Star2019Greater Melbourne (Metropolitan), VIC

Disgusting “USED” piece sold to me instead of brand new eye pendant.

published

I’m very shocked to open box of a returned/used filthy gold eye pendant. I chose it in store brand new and when at home opened it to put on chain it was rusty, scratched up worn looking, loop that chain goes through has black/green inside which is unhygienic. Heartbroken shattered i am.

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Incentivised ReviewNo
Return Claim MadeNo
Store LocationParkmore Bevilles
1 comment
Bevilles
Beverly J.Bevilles
Gazza
GazzaSydney, NSW
  • 3 reviews

Poor Customer Service Blacktown

published
Customer Service
Incentivised ReviewNo
1 comment
Bevilles
Beverly J.Bevilles
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J Fernando
J Fernando
  • 2 reviews
  • 1 like

Wrong product sent, they won't honour the sale

published

Bought a product online, was sent a different, cheaper product after 10 days (express post requested...). Bevilles refused to send the advertised product for the price I had purchased it for, despite it being in stock. Customer service advised "despite all reasonable precautions on our part, this website cannot be guaranteed to be error free". Beware - you may not get what you ordered online. They will waste your time and just give you your money back after a few weeks for their error. Stay away!

Incentivised ReviewNo
F.So
F.SoGreater Melbourne (Inner), VIC

Worst customer service. Should be banned by ACCC

published

Recieved a watch that doesnt work , no update or help from customer service to resolve the issue.

Asked for Manager couple of time , and they said he isnt available ever

Product Quality
Incentivised ReviewNo
1 comment
Bevilles
Beverly J.Bevilles
Dee
DeeGreater Melbourne (Outer), VIC

Knox City - Worst customer service

published
Product Quality
Customer Service
Iron M.
Iron M.Eyre Peninsula, SA

Poor quality

published

Ordered 2 products online which looked fantastic valued at over $1000. Received them and they looked like a $5 lucky dip prize. Dont waste your money here for falsely advertised products.

Product Quality
Incentivised ReviewNo
1 comment
Bevilles
Beverly J.Bevilles
Cardilly
CardillySydney, NSW

Lengthy shipping

published

Ordered a bracelet Tuesday last week. Express shipping advertised as 1-3 days. Still yet to receive order confirmation and shipping details on Bevilles behalf. Terrible service.

Shipping
Incentivised ReviewNo
1 comment
Bevilles
Beverly J.Bevilles
Monica
MonicaMelbourne
  • 3 reviews
  • 1 like

Worst customer service, sale faulty watches and don’t resolve the issue. So don’t trust and buy from them.

published

Sold faulty watch, didn’t respond to the emails. Worst customer service in store and head office. Product is with them.

Product Quality
Customer Service
9 comments
Bevilles
Beverly J.Bevilles
Monica
Monica

I have done so many times so frustrated with all this. It’s in Chadstone store docket number is c8327731. You can find my communication with you guys check your email.

Bevilles
Beverly J.Bevilles
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Questions & Answers

Susan
Susan asked
Bevilles

I cannot open my watch strap. It is a Roberto Careti mesh bracelet strap

No answers
Joan P.
Joan P.asked
Online store

Pricing online under FLYLC for a mobility scooter for $129.00 and free shipping. Is this for real??? Please send me your telephone number. joan.nanny1@gmail.com

~ Joan

No answers
Julie S.
Julie S.asked
Online store

It’s been 2 weeks still haven’t received my purchase, payed express post which has made no difference to the delivery time.
Not Happy.

No answers
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