Can do better
Overall experience was great apart from when went to pick up the ring been told twice that why can’t find where it’s kept. Even though the sales girl told it’s ready to go.
Sales girl - Dulini was amazing, very friendly, professional and easy to deal with. The others I dealt with were like I don’t care.
Beware faulty junk jewellery
3 different rings and stones fell out after minimal wear 1 ring arrived with stone missing took 2 weeks to get a new one sent out after returning faulty one. Do yourself a favour buy from well known jewellers like Angus & Coote at least the quality is better.
Bad Customer Service
I have purchased 1 bracelet and 1 necklace for $200. They said they will be guaranteed for 1 year. After only 3 weeks, some of the diamonds came off. I came back, they replaced those 2 with a new man Watch (because they were out of stock) with a voucher. A few months later, i came back to purchase a different one using the voucher at Highpoint, they did not accept it due to the different branch location (Norhtland shopping center). This is ridiculous.
I bought a diamond ring & realized less than 2 weeks realized it had sharp edges which I consider fa
Pricing was fine. When I 1st purchased the ring service way great but disappointed with the return so for now just waiting on the outcome from head office.
- Verified customer
Great Customer Service
I have had now 3 necklaces that the diamonds have fallen out, which I’ve sent back. Two have been replaced and the third is on its way back now. Whilst I’m not happy about this, I did get both items on sale so I guess you get what you pay for. However the customer service I had received have been nothing but great on all 3 occasions. I’ve dealt with I think it was [name removed] on a couple of occasions and she has been nothing but lovely and accommodating. End of the day, for me great customer service goes a long way. I was in retail myself fo...r years, so with dealing with faulty or returns, I always treated customers as I did if I was selling them an item as it makes all the difference. So despite the faulty items thanks to the online team for being great!
Experience from bad to good
Had a bad experience with a worker that was rude and not helpful so i filed in a complain with head office and im happy with the out come of this situation, head office were very understanding and very delightful to talk to, I will still buy my beautiful jewelry from bevilles
Online store needs improvement
Bought a locket for my mum for Christmas last year. We've had to return it twice.
First time was because they didn't send it in very good packaging. It was sent in a simple post bag with no protection other than the ring box it came in. The locket wasn't even secured in that box in any way. I've had $30 CDs and books sent in better packaging than that. It arrived with scratches and the box was dented. I don't recommend buying anything through their online store.
The second time was because some of the crystals had fallen out.
Only reason they're getting more than one star is because they haven't given us a hard time in replacing the item so far.
Mistake made by bevilles Miranda could have been sorted out a lot more efficiently
Left waiting while manager could of swapped her sale to sort out an easy problem but instead left the xmas casual to fumble around for an uncomfortable amount of time . Obviously she didn't want to miss out on her commission.Isnt that what they have a manager for? Luckily that was the only bad experience we had on a full days shopping at Miranda Westfield.
Glass filled Ruby
Brought a ruby and diamond pendant after being advised it was 100% natural.
I am a reseller, and took it to a high end auction house who informed me it is glass filled and now won't submit it in the next auction.
I spent $399 which I want refunded but I threw the receipt out as it was meant to be sold.
My fiancé purchased me a rose gold bangle for Christmas before last I noticed within a few months the bangle was starting to change colour from rose gold to gold then finally to silver. My fiancé when purchasing the bangle was told it was rose gold NOT silver filled. I took it back and have now been told it's out of warranty and I would need to pay to have it repaired or replated. Not good enough my fiancé has spent thousands of dollars in this store and now we are finding out what a waste of money it was.
Bevilles is perfect
I love bevilles - it is affordable beautiful jewellery and watches - The only thing I can fault bevilles is for the Loyalty program that they have, It really is not valuable, the points never go to anything.
Questions & Answers
I cannot open my watch strap. It is a Roberto Careti mesh bracelet strap
Pricing online under FLYLC for a mobility scooter for $129.00 and free shipping. Is this for real??? Please send me your telephone number. firstname.lastname@example.org
It’s been 2 weeks still haven’t received my purchase, payed express post which has made no difference to the delivery time.
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