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I have had now 3 necklaces that the diamonds have fallen out, which I’ve sent back. Two have been replaced and the third is on its way back now. Whilst I’m not happy about this, I did get both items on sale so I guess you get what you pay for. However the customer service I had received have been nothing but great on all 3 occasions. I’ve dealt with I think it was [name removed] on a couple of occasions and she has been nothing but lovely and accommodating. End of the day, for me great customer service goes a long way. I was in retail myself fo...
Read morer years, so with dealing with faulty or returns, I always treated customers as I did if I was selling them an item as it makes all the difference. So despite the faulty items thanks to the online team for being great!
- 2 reviews
- 1 like
Had a bad experience with a worker that was rude and not helpful so i filed in a complain with head office and im happy with the out come of this situation, head office were very understanding and very delightful to talk to, I will still buy my beautiful jewelry from bevilles
Hi, Thank you for taking the time to provide this valuable feedback. We are sorry to hear that your experience in store was not as we would have hoped, but are very pleased to hear that our Customer E...
Read morexperience team were able to assist you. Please do contact our team if we can assist you in any way in the future.
Brought a ruby and diamond pendant after being advised it was 100% natural.
I am a reseller, and took it to a high end auction house who informed me it is glass filled and now won't submit it in the next auction.
I spent $399 which I want refunded but I threw the receipt out as it was meant to be sold.
The Ruby is real but cut with glass. What this means is that if the Ruby is to be cleaned, the colour would fade. I did receive a refund, which I was pleased with. So if you buy a ruby just make sure to ask if it's glass filled.
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- 24 reviews
- 9 likes
I love bevilles - it is affordable beautiful jewellery and watches - The only thing I can fault bevilles is for the Loyalty program that they have, It really is not valuable, the points never go to anything.
Questions & Answers
I cannot open my watch strap. It is a Roberto Careti mesh bracelet strap
Pricing online under FLYLC for a mobility scooter for $129.00 and free shipping. Is this for real??? Please send me your telephone number. joan.nanny1@gmail.com
~ Joan
It’s been 2 weeks still haven’t received my purchase, payed express post which has made no difference to the delivery time.
Not Happy.
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Hi, Thank you for taking the time to provide this valuable feedback. We are sorry to hear about the diamonds falling out of necklaces, but are very pleased to hear that our Customer Service & Online t...
Read moreeam were able to assist you. Please do contact our team if we can assist you in any way in the future.