- Verified customer
Good products, poor communication
I've bought DIY kit from BLK for a few seasons and have always been impressed with the finished product (singlets, shorts). Personally, I have never had an issue with sizing as they have been standard - in my case anyway.
Their communication however is well below average. On most occasions I have been allocated an area manager to manage my order who doesn't always respond immediately or in the same day - which can be very frustrating.
The website chat for assistance function isnt all that much help either. Rarely will they ever really go beyond thier limits known to assist. It might be different if we were a well funded rugby club, but not so much effort is put towards the everyday footy team.
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