Reviewer Photos & Videos
Good customer service from begining to end. Very efficient and knowledgable and helpfull staff. Could not ask for better service. Everything went smootly. I highly recommend this seller to anyone looking for electrical goods
Excellent service , highly recommend , love my fridge
They were brilliant to deal with , the guys put my fridge in and they were super friendly .the smaller retailers Are up against big companies, so support the smaller guy . Thanks guys
Your carpet cleaner arrived. Finally! After a long delay. I am delighted with it. It was the correct model and behaved as advertised, does a great job on pet accidents and kitchen spills.
Great communication and service
Purchased an item that was out of stock however staff kept in regular contact regarding this and delivered the same day it was in store. Highly recommend them and love the new Fridge.
- Online store
Sunbeam GC7850B 2400W Cafe Contact Grill & Sandwich Press
It has not arrived (23rd August).Very expensive ($60.00) postage which did not include a tracking number, so I do not know in which direction the parcel has disappeared.
Ordered 20th July
Although listed everywhere, this item was almost impossible to find at any big name store. Same story everywhere. "Out of stock". Exhaustive searching finally led me to Bi-rite. Never heard of them! Placed order and got a phone call from a very personable service rep. and was informed they also had no local stock (Qld) BUT had found one in a NSW store and were getting it shipped immediately. Item arrived quickly and was well packed. Awesome service! Will make these people my "first port of call" from here on. Thank you.
Sunbeam Classic Mixmaster - Gorgeous
I ordered a Sunbeam Classic Mixmaster in white online and it is gorgeous!!! I ordered through Bi-Rite as it was the cheapest price even with delivery costs. Although I ordered white and got stainless steel in error, I am very happy. Delivery of the Mixmaster to my home was quick and was in great condition.
We bought an oven from Kerang store on Tuesday only to find on delivery that it had no racks contacted store Tuesday afternoon.Went into the store on Wednesday to be told that they had contacted the rep and the racks would be here in a day or two.Went back to the store today Friday to be told give us a fair go mate!!I didn’t know they weren’t in there!!(This was a display model so they should have known)When asked when they will be arriving we were told they had been ordered and would be here next week sometime?? These things don’t happen overn...ight! Useless I have 3 handles that I don’t know what they are for and no racks!! Such a pity as there are only two appliance stores in town...guess where we will be going next time we need something...NOT BI RITE We will also be contacting the Office of Fair Trading because no one buys an oven they can’t use!!
awesome service great products
I bought a air conditioner online and once my local store had it in they called and arranged delivery but also gave me a refund of delivery charge. I went in and with great customer skills I bought a blender and a fridge which they delivered the next day. Great customer service nice and friendly people at the Goulburn store. Looking forward to my next purchase.
Excellent customer service
(Moranbah store)Bought a tv online but the local store didn’t have any in stock, sales rep called and offered me a similar tv for less and it was delivered that morning :)
(Oakey store) So when it came to buying appliances for our newly purchased property we went back to Bi-Rite....and got another amazing deal
Super Easy and Well Arranged
The Onlinr store was easy to view and had great prices, i ordered online and got calls from the closest store to sort out delivery, whole experience was awesome and delivery was a breeze.
I bought a new washing machine not long after the pandemic started. The sure gave great info and the Bi-Rite team kept me updated on delivery times, because of delays in shipping. I was also able to log on and track whenever I wanted to. Will definitely use again.
Was able to order what I wanted even though the store was closed, then picked it up when available :)
Really great idea save me a lot of time and running around let my fingers do the walking instead of using the car and waiting for the store to open
Lg CX 65" tv
ordered online.. was offered refund or 8 weeks wait and no units in stock. i was happy to wait for unit.. to much surprise i was called a week later with a delivery date. very happy with the service and the unit.
I don't often buy big appliances online especially from a store I have in my own town, but I was in desperate need of a new washing machine with a nice price. I orderd one online over the weekend as soon as it hit 9 o'clock Monday morning I got a phone call letting me know the one I had orderd they didn't have down here so I was asked to have a look at a few in-store. Having work I couldn't get down to the store so I asked my partner to have a look, I wasn't looking to put too much more to it. Ended up putting another $20 and switching up from a 4.5kg washer to a 7.5 Haier and got it delivered before I finished work that day. I was stoked with the service from online and in store
Got the best price around for the washing machine I wanted, and great service too. When it wasn't in stock near me they were able to get one delivered to me sooner than expected, I'm very happy!
Best prices, very friendly service, exceptional knowledge with all appliances. Customer satisfaction guaranteed.
I highly recommend Bi Rite
Always a happy experience buying from that store. It’s my one stop shop.
I have family and friends who now also buy from Bi Rite. Happy
Fantastic in store and on line assistance. Great range of products. exceptional delivery service was quick and caring. Would recommend KI Bi Rite to all of my friends and family
I rang the Mount Gambier store to organise a new washing machine. The gentleman who took my call was very polite, easy going and couldn't have been anymore helpful. The machine I wanted was out of stock but he arranged everything to my convenience. The delivery guy was polite, very helpful and made sure I knew how to operate my new machine. I would, and will be, recommending this store to all my friends.
Good job Mount Gambier store, you have made this lady very happy. :)
Good in store service
Very Good in store service and good prices will use again. Delivery driver and off sider not so good, rude and rough also connected up washing machine wrong. Thirty words
- Online store
Prompt friendly assistance from online store. They didn't have the item I was after in stock but was able to contact the Warehouse see if they had any in stock and then called me back to advise. Also offered me information on an alternate product. Competitive pricing, prompt cheap delivery and delivery driver was bright and cheerful.
Freindly Staff Know their Products. Top Marks
Super Friendly. Know their Products. More then happy to help . Stick to the store that gives you great Service. Help keep locals in jobs Keep shops in the region. Win Win for us all.
Products still haven’t arrived a week after being told they were dispatched and I have not received an email for tracking. Great communication in confirming products but fail in delivery.
The reviewer stated that an incentive was offered for this review
Went into the store and viewed prices. Was actually advised to look at prices at the online store which to my amazement were much cheaper. Because the actual store in my town had the washing machine that I wanted to purchase I paid for it online but had it delivered the same day from my local store. They installed it for me and took my old machine away. Great and extremely helpful SERVICE service all round.
- Physical store
The website said they would fit the new appliance and remove the old one. Not so -we had to pay a tradesman to swap them over and pay tip fees.
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