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Bi-Rite Home Appliances

Bi-Rite Home Appliances (page 2 of 3)

Online store, Physical store
4.5 from 70 reviews · View Statistics
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Listing monitored by Bi-Rite Home Appliances

Reviews

  • Product Quality
    4.9 (50)
  • Return Claim MadeYes · No (60)
  • Shipping
    4.6 (29)
  • Customer Service
    4.2 (6)
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F Joosab
F JoosabSouth East Queensland, QLD

Excellent Service

published

Good customer service from begining to end. Very efficient and knowledgable and helpfull staff. Could not ask for better service. Everything went smootly. I highly recommend this seller to anyone looking for electrical goods

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationUnderwood
Bi-Rite Home Appliances
MeganBi-Rite Home Appliances

Hi. Thanks for your fantastic review. We are very proud of our wonderful friendly staff. I'm sure they made you feel very welcome. Hope to see you again sometime.

Excellent service , highly recommend , love my fridge

published

They were brilliant to deal with , the guys put my fridge in and they were super friendly .the smaller retailers Are up against big companies, so support the smaller guy . Thanks guys

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Bi-Rite Home Appliances
MeganBi-Rite Home Appliances

Hi. Thanks for your support. You are right... all our stores are independent and locally owned who also employ locals. You are welcome anytime. Thanks again.

Margaret Dawson
Margaret DawsonGreater Melbourne (Outer), VIC

Carpet cleaner

published

Your carpet cleaner arrived. Finally! After a long delay. I am delighted with it. It was the correct model and behaved as advertised, does a great job on pet accidents and kitchen spills.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Bi-Rite Home Appliances
MeganBi-Rite Home Appliances

Hi Margaret. So pleased it finally arrived! Glad you like it. Thanks for the awesome review. We are always happy to help. You are welcome anytime.

Happy shopper 78
Happy shopper 78North Western Region, NSW

Great communication and service

published

Purchased an item that was out of stock however staff kept in regular contact regarding this and delivered the same day it was in store. Highly recommend them and love the new Fridge.

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Bi-Rite Home Appliances
MeganBi-Rite Home Appliances

HI happy Shopper. Thanks for the great review. We love helping our customers. You are welcome anytime.

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Charlie48
Charlie48Southwest, VIC

Sunbeam GC7850B 2400W Cafe Contact Grill & Sandwich Press

published

It has not arrived (23rd August).Very expensive ($60.00) postage which did not include a tracking number, so I do not know in which direction the parcel has disappeared.
Ordered 20th July

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Bi-Rite Home Appliances
MeganBi-Rite Home Appliances
puluke
pulukeSouth East Queensland, QLD
  • 3 reviews

Awesome Service!

published

Although listed everywhere, this item was almost impossible to find at any big name store. Same story everywhere. "Out of stock". Exhaustive searching finally led me to Bi-rite. Never heard of them! Placed order and got a phone call from a very personable service rep. and was informed they also had no local stock (Qld) BUT had found one in a NSW store and were getting it shipped immediately. Item arrived quickly and was well packed. Awesome service! Will make these people my "first port of call" from here on. Thank you.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Bi-Rite Home Appliances
MeganBi-Rite Home Appliances

Hi Puluke. Thanks for the awesome review. You may not know that all stores are independently owned by locals who employ locals. Better service. Same price. You are welcome anytime. Thanks Puluke.

Toni
ToniGreater Melbourne (Outer), VIC
  • 2 reviews

Sunbeam Classic Mixmaster - Gorgeous

published

I ordered a Sunbeam Classic Mixmaster in white online and it is gorgeous!!! I ordered through Bi-Rite as it was the cheapest price even with delivery costs. Although I ordered white and got stainless steel in error, I am very happy. Delivery of the Mixmaster to my home was quick and was in great condition.

Incentivised Review No
Return Claim MadeNo
Bi-Rite Home Appliances
MeganBi-Rite Home Appliances

Hi Toni. Thanks for the awesome review. Sorry about about the colour mix up but glad you like it all the same. We love helping our customers and hope to see you again. Thanks Toni

Max
MaxThe Mallee, VIC

Horrible experience

published
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationKerang Victoria
Bi-Rite Home Appliances
MeganBi-Rite Home Appliances
sherrie
sherrieSouth-Eastern Region, NSW

awesome service great products

published

I bought a air conditioner online and once my local store had it in they called and arranged delivery but also gave me a refund of delivery charge. I went in and with great customer skills I bought a blender and a fridge which they delivered the next day. Great customer service nice and friendly people at the Goulburn store. Looking forward to my next purchase.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Bi-Rite Home Appliances
MeganBi-Rite Home Appliances

Hi Sherrie. We love helping our customers. Thanks for the great feedback. You are welcome anytime!

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Excellent customer service

published

(Moranbah store)Bought a tv online but the local store didn’t have any in stock, sales rep called and offered me a similar tv for less and it was delivered that morning :)
(Oakey store) So when it came to buying appliances for our newly purchased property we went back to Bi-Rite....and got another amazing deal

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Bi-Rite Home Appliances
MeganBi-Rite Home Appliances

Thanks for sharing your experience. We have great deals but we love helping our customers too. You are more than welcome in any Bi-Rite store!

James
JamesSoutheast, SA

Super Easy and Well Arranged

published

The Onlinr store was easy to view and had great prices, i ordered online and got calls from the closest store to sort out delivery, whole experience was awesome and delivery was a breeze.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Bi-Rite Home Appliances
MeganBi-Rite Home Appliances

Hi James. Thanks for the awesome review. The web sales team love helping customers with a smooth seamless experience. You are welcome anytime.

Shan
ShanSouth-Eastern Region, NSW
  • 3 reviews

Wonderful service

published

I bought a new washing machine not long after the pandemic started. The sure gave great info and the Bi-Rite team kept me updated on delivery times, because of delays in shipping. I was also able to log on and track whenever I wanted to. Will definitely use again.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Bi-Rite Home Appliances
MeganBi-Rite Home Appliances

Hi Shan. Thanks for the fabulous review! Our web team love to help make your purchase as seamless as possible. You are welcome anytime!

Appliance Retailers

Find out how Bi-Rite Home Appliances compares to other Appliance Retailers

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Janet
JanetVictoria
  • 2 reviews

Was able to order what I wanted even though the store was closed, then picked it up when available :)

published

Really great idea save me a lot of time and running around let my fingers do the walking instead of using the car and waiting for the store to open

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Bi-Rite Home Appliances
MeganBi-Rite Home Appliances

Hi Janet. We aim to make it super convenient for all our customers. We're just a call away. Thanks for the great feedback. Hope to see you again sometime!

Sykosmurf G.
Sykosmurf G.Greater Melbourne (Metropolitan), VIC

Lg CX 65" tv

published

ordered online.. was offered refund or 8 weeks wait and no units in stock. i was happy to wait for unit.. to much surprise i was called a week later with a delivery date. very happy with the service and the unit.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Bi-Rite Home Appliances
MeganBi-Rite Home Appliances

Hi Sykosmurf. Thanks for the great feedback. Pleased you like the TV. You're welcome anytime. Hope to see you again.

Thank you
Thank youSoutheast, SA

Satisfied

published

I don't often buy big appliances online especially from a store I have in my own town, but I was in desperate need of a new washing machine with a nice price. I orderd one online over the weekend as soon as it hit 9 o'clock Monday morning I got a phone call letting me know the one I had orderd they didn't have down here so I was asked to have a look at a few in-store. Having work I couldn't get down to the store so I asked my partner to have a look, I wasn't looking to put too much more to it. Ended up putting another $20 and switching up from a 4.5kg washer to a 7.5 Haier and got it delivered before I finished work that day. I was stoked with the service from online and in store

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Bi-Rite Home Appliances
MeganBi-Rite Home Appliances

We love helping our customers. Thanks for the wonderful feedback. You are welcome anytime!

Kary P.
Kary P.Southeast, SA

Great service

published

Got the best price around for the washing machine I wanted, and great service too. When it wasn't in stock near me they were able to get one delivered to me sooner than expected, I'm very happy!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Bi-Rite Home Appliances
MeganBi-Rite Home Appliances

Hi Kary. We're more than happy to ask around our stores for stock. I'm pleased we were able to get it over to you quickly. Thanks for the great feedback. You're welcome anytime.

Best prices, very friendly service, exceptional knowledge with all appliances. Customer satisfaction guaranteed.

published

I highly recommend Bi Rite
Always a happy experience buying from that store. It’s my one stop shop.
I have family and friends who now also buy from Bi Rite. Happy

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationBi Rite Goulburn 2580
Bi-Rite Home Appliances
MeganBi-Rite Home Appliances

Thanks Donna. We love helping our customers. You are welcome anytime.

Linda
LindaSouthern and Hills, SA

Fantastic service

published

Fantastic in store and on line assistance. Great range of products. exceptional delivery service was quick and caring. Would recommend KI Bi Rite to all of my friends and family

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationKingscote
Bi-Rite Home Appliances
MeganBi-Rite Home Appliances

Hi Linda. Really pleased you had a fantastic experience with us. Hope to see you again sometime. Thanks for the great feedback!

Jody
JodySoutheast, SA

Awesome!

published

I rang the Mount Gambier store to organise a new washing machine. The gentleman who took my call was very polite, easy going and couldn't have been anymore helpful. The machine I wanted was out of stock but he arranged everything to my convenience. The delivery guy was polite, very helpful and made sure I knew how to operate my new machine. I would, and will be, recommending this store to all my friends.
Good job Mount Gambier store, you have made this lady very happy. :)

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMount Gambier South Australia
Bi-Rite Home Appliances
MeganBi-Rite Home Appliances

Hi Jodie. What an awesome review! Thank you so much. We love helping our customers. You are welcome anytime.

Good in store service

published

Very Good in store service and good prices will use again. Delivery driver and off sider not so good, rude and rough also connected up washing machine wrong. Thirty words

Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationMelbourne
Bi-Rite Home Appliances
MeganBi-Rite Home Appliances

Hi Andy. Which store was it? Often its a delivery contractor. I can pass on the feedback so we can lift our game. Thanks for the feedback.

Prue S.
Prue S.Central Highlands and Goldfields, VIC
  • 2 reviews

Excellent

published

Prompt friendly assistance from online store. They didn't have the item I was after in stock but was able to contact the Warehouse see if they had any in stock and then called me back to advise. Also offered me information on an alternate product. Competitive pricing, prompt cheap delivery and delivery driver was bright and cheerful.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Bi-Rite Home Appliances
MeganBi-Rite Home Appliances

Hi Prue. We love helping our customers. Thanks for the great feedback. You're welcome anytime.

Patto
PattoDarling Downs, QLD
  • 9 reviews

Freindly Staff Know their Products. Top Marks

published

Super Friendly. Know their Products. More then happy to help . Stick to the store that gives you great Service. Help keep locals in jobs Keep shops in the region. Win Win for us all.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationBoonah
Bi-Rite Home Appliances
MeganBi-Rite Home Appliances

Thanks Patto. We love helping our customers. Our stores is locally owned and your support is much appreciated. You are welcome anytime!

Alison
AlisonWide Bay-Burnett, QLD

Unreliable

published

Products still haven’t arrived a week after being told they were dispatched and I have not received an email for tracking. Great communication in confirming products but fail in delivery.

Product Quality
3/5
Return Claim MadeNo
Bi-Rite Home Appliances
MeganBi-Rite Home Appliances
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Lyn
LynNorth Queensland, QLD

Great Service

published

Went into the store and viewed prices. Was actually advised to look at prices at the online store which to my amazement were much cheaper. Because the actual store in my town had the washing machine that I wanted to purchase I paid for it online but had it delivered the same day from my local store. They installed it for me and took my old machine away. Great and extremely helpful SERVICE service all round.

Incentivised Review No
Return Claim MadeNo
Store LocationBowen
Rowen
RowenVictoria

Very disappointed

published

The website said they would fit the new appliance and remove the old one. Not so -we had to pay a tradesman to swap them over and pay tip fees.

Incentivised Review No
Return Claim MadeNo
Store LocationDaylesford
Bi-Rite Home Appliances
MeganBi-Rite Home Appliances

Hi Rowen. Thanks for the feedback. Apologies for the confusion and misunderstanding. We have since updated the language on our website to remove any confusion. As a goodwill gesture would you please call into the Daylesford store.

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